Beverly Hills Weight Loss Clinics

December 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] concerns to our attention.I have directed the information Mr. [redacted] provided to our Human Resources Department for further follow up and resolution.  We appreciate your concern and continued...

support.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Pete S[redacted], our President for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments.  He relayed, according to our hook-up guidelines, Ms. [redacted]’s car could handle the 6X12 trailer.  He also mentioned Ms. [redacted]’s car is a 2009 vehicle with unknown miles and weather was in the 90-degree area.  That alone might have had an effect on vehicle.  After another review of the situation, Mr. S[redacted] advised our office, monetary reimbursement for vehicle repairs will not be offered.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 24, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Brenda O[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted]’s claim was denied due to the fact...

the damages were not consistent with the towdolly rental and our customer drove off the lot with the same vehicle.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

June 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Kevin N[redacted], our President for our Missouri Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office he spoke to Mr. [redacted] and could not verify why his appointment was documented wrong.  Mr. [redacted] will send his receipt for the hitch he had installed at a different location for reimbursement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Russ B[redacted], our President for our Western Arizona Regional Office, followed up on the information Mr. [redacted] provided and sent the following email in response:...

Jason, I am sorry that your contract was not explained to you at time of rental. Being that you traveled a total of 35 miles, I am unable to clear the remaining charges as they are correct. I will process your payment for $14 for you and clear the promissory note if you'd like, but I cannot wipe out the charge. Please feel free to email me with any questions. Russ B[redacted] Marketing Company President [redacted]@uhaul.com.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I thank Ms. S[redacted] for reaching out to me.   As I stated, the issue is the unprofessional installation job that was done.  I declined any VIP monetary gift because that was not my concern.  My concern was the installation job on my new Volvo.  I informed Ms. S[redacted] that ultimately, it will come down to when I put on my bike rack to know if the job was satisfactory.  As you can see in the pictures attached, the job was not.  Javier, the installer did mention that he could not get to all the heat shield and trim according to MFG instructions.  I have had experience in the past with not following MFG installation instructions.  1. The warranty is not valid if installed incorrectly.  2. The product will not be safe to the consumer, and/or people around.  3. the product will look Horrible, which it does. Please see attached pictures that show the bike rack on, and it is tilted to the right.  This is because the heat shield was not trimmed properly, and "overlaying" the hitch onto the shield should not be done. I would like full installation reimbursement at a real professional installer.  In addition, I would like a reimbursement for a new Curt Hitch, as I think the first installer (Tony) damaged and bent the hitch out of shape when he "forced" the bolts and tightened without using required spacers. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As previously stated, I received the original invoice at my home with a balance due. Someone took a pen and made a line through the balance due and wrote "no balance due". Any consumer could do this. I vacated the unit two days prior to the date of the invoice and was told I would receive an email showing the unit closed and no balance due. This has not occurred. Please correct your system and issue an invoice with the correct information.
Regards,
[redacted]

January 24, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract.   Tony N[redacted], our Area Field Manager for our Iowa Regional Office, followed up on the information Ms. [redacted]...

provided.  He informed our office he spoke to Ms. [redacted] and obtained her credit card information for the refund.  A refund for $300 was issued back to her credit card account and should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our North Austin Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she spoke to...

Mrs. [redacted] and addressed their concerns. A refund for $175 was issued as an adjustment on their rental along with a refund for $75.49 for their extra expense of a hotel and tie downs. The refund was issued back to their [redacted] account and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I do not accept this response.  We called the location to verify our appointment and received no call back.  Myself, my mother, and boyfriend called several times between the hours of 1030 and 130. We spoke to a woman that was suppose to have the store call us back but never did.  Spoke to a man from another location who was going to try to reach our location and never got a call back  At 130 we were called and the technician questioned the 11p clock appointment and when I told him we never received a call he said that was because they were busy and he could fit me in if I still want it at 1:30 2.  I am more than confident that you can check your call logs on the day as well as we could provide our call logs on the day.  As a matter of fact, it was after [redacted] called in and complained that our appointment was not upheld when the technician finally called us. The only returned call we ever received.  overall it appears that uhaul does not care about their patrons time or happiness. Communication between channels is terrible. Even after issuing a complaint the stores response was to just throw it away because they were dealing with me face to face.

May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our Ms. [redacted].
Our GM for our U-Haul Moving and Storage at Capital Blvd. left a message for Ms. [redacted] advising her that he would be willing to provide her with one month of free storage as a customer courtesy if she still needed her unit.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and informed him...

that a refund for $50 was issued for his extra fuel along with an additional refund for the full rental fee of $136.20. The refunds were issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.
As we value Mr. [redacted] as a customer, we also sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. We hope he will allow U-Haul to redeem itself in the future.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 19, 2015Revdex.com ID#: 10740115U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jason J[redacted], our Traffic Manager for our South Eastern Wisconsin Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted]...

and offered his apology as well as advised her of a refund for $100 as requested.  The refund was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I emailed the Revdex.com (at the email address [redacted].[redacted]) on 7/3/15 to give them an update on the situation. In that email I informed the Revdex.com I had gotten a response from U-Haul and was told I would get a refund, which I have already received. so the issue has been closed. Thank you for your help in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Thomas S[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and...

discussed her concerns.  Our GM of the U-Haul Center relayed he would never threaten a customer with the loss of their possessions and understands Ms. [redacted] is not happy that she had to pay for the one-month fee but also mentioned he did waive a lien status fee and multiple late fees.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bring[redacted] this matter to our attention and allow[redacted] us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 12, 2016   Revdex.com ID#: [redacted]
[redacted]   Thank you for your concern for our customer Mr. **.   Kristel N[redacted], our Executive Assistant for our West Central Colorado Regional Office, followed up on the information Mr. ** provided.  She informed our office Mr. **...

was contacted and was scheduled to clean out his U-Box.  She also reviewed his storage account and reversed the payment for June and removed the auto-pay option from the account.  He was assured he would not be charged any additional rent.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. **.
[redacted] our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Dr. ** provided and sent the following email in...

response:
**e, I apologize for the inconvenience that you experienced. I would like to discuss the situation with you at your convenience. I can be reached at ###-###-#### Monday through Friday, 8:30 until 4:00. Sincerley, [redacted] Lott Executive Assistant
Our records also indicate a refund for $100.51 was issued back to Dr. **’s [redacted] account, which should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, reviewed Mr. [redacted]’s recent comments. She spoke to our GM who advised her he had contacted Mr. [redacted] to explain the wrong part was sent and the correct part has been ordered again. Mr. [redacted] will be contacted as soon as the part is received.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and they were...

able to reach an amicable resolution. A refund for the base truck rental fee and fuel was issued back to Mr. [redacted]’ [redacted] Card account. The refund for $69.03 should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International