Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for taking the time to see this through. Hopefully the location in the complaint will receive full training for future cases and the amount of negative reviews on [redacted] will go up. If everyone at Uhaul has the same attitude and action follow-up as you, I am sure the amount of positive reviews will grow and I'll be more likely to shop with Uhaul again. I'll be monitoring the latest reviews before shopping with Uhaul again. Thank you, again.
Regards,
[redacted]
February 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Russ B[redacted], our President for our Western Arizona Regional Office, followed up on the information Mr. [redacted] provided and sent the following email in response:...
Jason, I am sorry that your contract was not explained to you at time of rental. Being that you traveled a total of 35 miles, I am unable to clear the remaining charges as they are correct. I will process your payment for $14 for you and clear the promissory note if you'd like, but I cannot wipe out the charge. Please feel free to email me with any questions. Russ B[redacted] Marketing Company President [redacted]@uhaul.com. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Thomas S[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of...
a refund for $449.47, which includes a $250 refund for damages to his vehicle and reimbursement for the tow and wrong destination fee. The refund should post on his next [redacted] Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As previously stated, I received the original invoice at my home with a balance due. Someone took a pen and made a line through the balance due and wrote "no balance due". Any consumer could do this. I vacated the unit two days prior to the date of the invoice and was told I would receive an email showing the unit closed and no balance due. This has not occurred. Please correct your system and issue an invoice with the correct information.
Regards,
[redacted]
March 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Thomas S[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
discussed her concerns. Our GM of the U-Haul Center relayed he would never threaten a customer with the loss of their possessions and understands Ms. [redacted] is not happy that she had to pay for the one-month fee but also mentioned he did waive a lien status fee and multiple late fees. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bring[redacted] this matter to our attention and allow[redacted] us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
I emailed the Revdex.com (at the email address [redacted].[redacted]) on 7/3/15 to give them an update on the situation. In that email I informed the Revdex.com I had gotten a response from U-Haul and was told I would get a refund, which I have already received. so the issue has been closed. Thank you for your help in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 16, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he spoke to Mrs. [redacted] and was able to reach an...
amicable resolution. A refund for the agreed amount of $71.56 for the extra miles was issued back to her [redacted] account. He also asked her to email their tow bill for $80 for reimbursement. Mrs. [redacted] relayed she had told her driver to get the insurance and her driver thought she said no insurance. She will check with her driver before she emails her receipt.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I do not accept this response. We called the location to verify our appointment and received no call back. Myself, my mother, and boyfriend called several times between the hours of 1030 and 130. We spoke to a woman that was suppose to have the store call us back but never did. Spoke to a man from another location who was going to try to reach our location and never got a call back At 130 we were called and the technician questioned the 11p clock appointment and when I told him we never received a call he said that was because they were busy and he could fit me in if I still want it at 1:30 2. I am more than confident that you can check your call logs on the day as well as we could provide our call logs on the day. As a matter of fact, it was after [redacted] called in and complained that our appointment was not upheld when the technician finally called us. The only returned call we ever received. overall it appears that uhaul does not care about their patrons time or happiness. Communication between channels is terrible. Even after issuing a complaint the stores response was to just throw it away because they were dealing with me face to face.
they're charging me late fees because of their illegal debit from my checking account. I want the late fees waived. I also was promised that I would be contacted by someone higher up at Uhaul besides customer service and have never been.
August 19, 2015Revdex.com ID#: 10740115U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jason J[redacted], our Traffic Manager for our South Eastern Wisconsin Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...
and offered his apology as well as advised her of a refund for $100 as requested. The refund was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s storage concerns to our office. Allison Palladino, a Supervisor for RepWest Insurance Company of Canada, followed up on the information Ms. [redacted] provided. She advised our office Ms....
[redacted]’s concerns has been assigned to an adjuster for investigation. The claim involves a non-U-Haul storage location and a U-Haul storage contract cannot be located to confirm Safestor Protection was purchased. Our U-Haul dealer was contacted to verify information and contact has been made with Ms. [redacted]. She confirmed at no time did she report this matter to U-Haul. Ms. Palladino stated they are currently waiting for documents from Ms. [redacted] for further review in order for them to determine what coverage was purchased and offer a more accurate response. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 4, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Alissa N[redacted], our President for our Akron Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office a refund for the wiring to be removed will be issued. She mentioned Ms. [redacted] can schedule to have the wiring reinstalled as it would be under warranted and could be done at a U-Haul location close to her home. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Alissa N[redacted], our President for our Akron Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] pick up the truck and noticed...
a discrepancy in the fuel level. He called the renting location, who unfortunately, failed to make the correction on the contract. When Mr. [redacted] returned the truck, he was charged for extra fuel. Our GM determined Mr. [redacted] was charged in error and issued a refund for the amount he was charged.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Eastern Ontario Regional Office, reviewed the recent comments from Ms. [redacted]. She sent Ms. [redacted] another email explaining she heard back from our Credit Card Processing Department and is just waiting on the contract number to issue the refund. She apologized for the inconvenience she experienced and explained she also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this resolution. I absolutely disagree about the condition of the vehicle. Furthermore, if your inspection people are giving such reports, they are deceiving their own management of the vehicle condition which just means you have much bigger problems than one dissatisfied customer. As I result, I can make sure that I will never rent from you again, and certainly will try to steer my friends from your firm.
Regards,
[redacted]
November 29, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Please be advised the name listed on the contract is [redacted]. Matt R[redacted], our Field Manager for our NW Chicago Suburbs Regional Office, followed up on the information...
Ms. [redacted] provided. He informed our office Ms. [redacted] was 3 days late and went 521 miles over the allowed mileage limit listed on her contract. Mr. R[redacted] relayed she was only charged for 2 days in the interest of customer good faith although three customers were not able to make their move on time. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
December 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Brandi L[redacted], our GM for our U-Haul Moving and Storage at South Cobb, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] set up auto-pay to remove one late fee. Ms. L[redacted] acknowledged Ms. [redacted] was requesting all late fees be removed, however, that is not how the program works. If auto-pay is set up, we will remove one late fee. Ms. [redacted] is responsible for any extra fees incurred. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and informed him...
that a refund for $50 was issued for his extra fuel along with an additional refund for the full rental fee of $136.20. The refunds were issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.
As we value Mr. [redacted] as a customer, we also sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. We hope he will allow U-Haul to redeem itself in the future.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for taking the time to see this through. Hopefully the location in the complaint will receive full training for future cases and the amount of negative reviews on [redacted] will go up. If everyone at Uhaul has the same attitude and action follow-up as you, I am sure the amount of positive reviews will grow and I'll be more likely to shop with Uhaul again. I'll be monitoring the latest reviews before shopping with Uhaul again. Thank you, again.
Regards,
[redacted]
February 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Russ B[redacted], our President for our Western Arizona Regional Office, followed up on the information Mr. [redacted] provided and sent the following email in response:...
Jason, I am sorry that your contract was not explained to you at time of rental. Being that you traveled a total of 35 miles, I am unable to clear the remaining charges as they are correct. I will process your payment for $14 for you and clear the promissory note if you'd like, but I cannot wipe out the charge. Please feel free to email me with any questions. Russ B[redacted] Marketing Company President [redacted]@uhaul.com. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Thomas S[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of...
a refund for $449.47, which includes a $250 refund for damages to his vehicle and reimbursement for the tow and wrong destination fee. The refund should post on his next [redacted] Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As previously stated, I received the original invoice at my home with a balance due. Someone took a pen and made a line through the balance due and wrote "no balance due". Any consumer could do this. I vacated the unit two days prior to the date of the invoice and was told I would receive an email showing the unit closed and no balance due. This has not occurred. Please correct your system and issue an invoice with the correct information.
Regards,
[redacted]
March 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Thomas S[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
discussed her concerns. Our GM of the U-Haul Center relayed he would never threaten a customer with the loss of their possessions and understands Ms. [redacted] is not happy that she had to pay for the one-month fee but also mentioned he did waive a lien status fee and multiple late fees. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bring[redacted] this matter to our attention and allow[redacted] us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
I emailed the Revdex.com (at the email address [redacted].[redacted]) on 7/3/15 to give them an update on the situation. In that email I informed the Revdex.com I had gotten a response from U-Haul and was told I would get a refund, which I have already received. so the issue has been closed. Thank you for your help in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 16, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he spoke to Mrs. [redacted] and was able to reach an...
amicable resolution. A refund for the agreed amount of $71.56 for the extra miles was issued back to her [redacted] account. He also asked her to email their tow bill for $80 for reimbursement. Mrs. [redacted] relayed she had told her driver to get the insurance and her driver thought she said no insurance. She will check with her driver before she emails her receipt.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I do not accept this response. We called the location to verify our appointment and received no call back. Myself, my mother, and boyfriend called several times between the hours of 1030 and 130. We spoke to a woman that was suppose to have the store call us back but never did. Spoke to a man from another location who was going to try to reach our location and never got a call back At 130 we were called and the technician questioned the 11p clock appointment and when I told him we never received a call he said that was because they were busy and he could fit me in if I still want it at 1:30 2. I am more than confident that you can check your call logs on the day as well as we could provide our call logs on the day. As a matter of fact, it was after [redacted] called in and complained that our appointment was not upheld when the technician finally called us. The only returned call we ever received. overall it appears that uhaul does not care about their patrons time or happiness. Communication between channels is terrible. Even after issuing a complaint the stores response was to just throw it away because they were dealing with me face to face.
they're charging me late fees because of their illegal debit from my checking account. I want the late fees waived. I also was promised that I would be contacted by someone higher up at Uhaul besides customer service and have never been.
August 19, 2015Revdex.com ID#: 10740115U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jason J[redacted], our Traffic Manager for our South Eastern Wisconsin Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...
and offered his apology as well as advised her of a refund for $100 as requested. The refund was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s storage concerns to our office. Allison Palladino, a Supervisor for RepWest Insurance Company of Canada, followed up on the information Ms. [redacted] provided. She advised our office Ms....
[redacted]’s concerns has been assigned to an adjuster for investigation. The claim involves a non-U-Haul storage location and a U-Haul storage contract cannot be located to confirm Safestor Protection was purchased. Our U-Haul dealer was contacted to verify information and contact has been made with Ms. [redacted]. She confirmed at no time did she report this matter to U-Haul. Ms. Palladino stated they are currently waiting for documents from Ms. [redacted] for further review in order for them to determine what coverage was purchased and offer a more accurate response. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 4, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Alissa N[redacted], our President for our Akron Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office a refund for the wiring to be removed will be issued. She mentioned Ms. [redacted] can schedule to have the wiring reinstalled as it would be under warranted and could be done at a U-Haul location close to her home. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Alissa N[redacted], our President for our Akron Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] pick up the truck and noticed...
a discrepancy in the fuel level. He called the renting location, who unfortunately, failed to make the correction on the contract. When Mr. [redacted] returned the truck, he was charged for extra fuel. Our GM determined Mr. [redacted] was charged in error and issued a refund for the amount he was charged.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Eastern Ontario Regional Office, reviewed the recent comments from Ms. [redacted]. She sent Ms. [redacted] another email explaining she heard back from our Credit Card Processing Department and is just waiting on the contract number to issue the refund. She apologized for the inconvenience she experienced and explained she also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this resolution. I absolutely disagree about the condition of the vehicle. Furthermore, if your inspection people are giving such reports, they are deceiving their own management of the vehicle condition which just means you have much bigger problems than one dissatisfied customer. As I result, I can make sure that I will never rent from you again, and certainly will try to steer my friends from your firm.
Regards,
[redacted]
November 29, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Please be advised the name listed on the contract is [redacted]. Matt R[redacted], our Field Manager for our NW Chicago Suburbs Regional Office, followed up on the information...
Ms. [redacted] provided. He informed our office Ms. [redacted] was 3 days late and went 521 miles over the allowed mileage limit listed on her contract. Mr. R[redacted] relayed she was only charged for 2 days in the interest of customer good faith although three customers were not able to make their move on time. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
December 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Brandi L[redacted], our GM for our U-Haul Moving and Storage at South Cobb, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] set up auto-pay to remove one late fee. Ms. L[redacted] acknowledged Ms. [redacted] was requesting all late fees be removed, however, that is not how the program works. If auto-pay is set up, we will remove one late fee. Ms. [redacted] is responsible for any extra fees incurred. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and informed him...
that a refund for $50 was issued for his extra fuel along with an additional refund for the full rental fee of $136.20. The refunds were issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.
As we value Mr. [redacted] as a customer, we also sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. We hope he will allow U-Haul to redeem itself in the future.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International