August 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Pete S[redacted], our President for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments. He relayed, according to our hook-up guidelines, Ms. [redacted]’s car could handle the 6X12 trailer. He also mentioned Ms. [redacted]’s car is a 2009 vehicle with unknown miles and weather was in the 90-degree area. That alone might have had an effect on vehicle. After another review of the situation, Mr. S[redacted] advised our office, monetary reimbursement for vehicle repairs will not be offered. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Tidewater Regional Office located in Portsmouth, reviewed Ms. [redacted]’s recent comments and advised our office he stands by our original resolution that was previously relayed to your office. He stated he feels they have been fair with Ms. [redacted] and no other resolution will be offered.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
December 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and they were...
able to reach an amicable resolution. A refund for the base truck rental fee and fuel was issued back to Mr. [redacted]’ [redacted] Card account. The refund for $69.03 should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted]. [redacted], our President for our Atlanta North Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office the full amount of the rental...
was refunded due to the breakdown Mr. [redacted] experienced with the U-Haul truck. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. **.
[redacted] our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Dr. ** provided and sent the following email in...
response:
**e, I apologize for the inconvenience that you experienced. I would like to discuss the situation with you at your convenience. I can be reached at ###-###-#### Monday through Friday, 8:30 until 4:00. Sincerley, [redacted] Lott Executive Assistant
Our records also indicate a refund for $100.51 was issued back to Dr. **’s [redacted] account, which should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 12, 2016 Revdex.com ID#: [redacted]
[redacted] Thank you for your concern for our customer Mr. **. Kristel N[redacted], our Executive Assistant for our West Central Colorado Regional Office, followed up on the information Mr. ** provided. She informed our office Mr. **...
was contacted and was scheduled to clean out his U-Box. She also reviewed his storage account and reversed the payment for June and removed the auto-pay option from the account. He was assured he would not be charged any additional rent. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, reviewed the recent information Mr. [redacted] relayed to your office. Please be assured we have already forwarded the concerns from Mr. [redacted] to our Regional Office responsible for the U-Haul location involved to prevent the situation from happening again. As U-Haul is a do-it-yourself moving company, we cannot be responsible for a personal schedule. After another careful review, we feel a fair resolution has been offered. Mr. [redacted] has issued the refund for the $50 a[redacted] with the $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] was sent the Certificate by email and he should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our West Houston Regional Office, informed our office he spoke to Mr. [redacted] and they were able to reach an amicable resolution. Mr. [redacted] will meet with our Hitch Pro mechanic to fix the installation to his satisfaction or have the hitch removed for a full refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 24, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Brenda O[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted]’s claim was denied due to the fact...
the damages were not consistent with the towdolly rental and our customer drove off the lot with the same vehicle.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
April 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our NW Ohio Regional Office, reviewed Mr. [redacted] recent comments and sent him another email in response:
Dear [redacted] Again, please let me apologize for the inconvenience this may have caused, but as I stated before it is the customers responsibility to secure their belongings. If the couch had been stored securely inside a storage unit this would not be an issue, leaving the couch sitting in the hallway was negligence on the part of the customer. I have spoken to the GM at this location and she was not aware that the couch belonged to you. She did state that she had left it sit were it was for a period of time hoping that someone would come in and secure it, when that didn’t happen she had no choice but to put it in the re-use center or as she called it the "Shared area." Our responsibility comes in to ensure that other customers are not inconvenienced and leaving a couch sitting in the middle of the hallway was an inconvenience not only to other customers but to the employees who had to navigate around it. It is my understanding that the agreement for the freezer that was made with the prior GM was that you had a week to have it removed, again, no mention of any deal to leave a couch sitting in the hallway. Notes in your contract from 11/5 state that you were coming in on 11/8 to remove the freezer, still no mention of a couch. On 11/11 notes state that you were contacted again and told that the freezer would be unplugged and put into the shared area. Current GM then offered to deliver freezer to your new address and still no mention of couch. According to the GM there was no mention of a couch until 11/19 when you had come in to rent a truck. I am unclear as to your claim of discrimination or how you were taken advantage of. If this was your perception then please let me apologize for whoever made you feel this way. Sincerely, [redacted] U-Haul Co. of N.W. Ohio ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 26, 2016 Revdex.com ID#: [redacted] Thank you for forwarding Ms. [redacted]s concerns to our office. Unfortunately, from the information Ms. [redacted] provided, we were not able to locate a contract or an E-Alert match. Katelinn K[redacted] a Senior Customer Service Agent, has been...
in contact with Ms. [redacted] by email requesting additional information in order to research her concerns further. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. He informed our office he issued a refund to Mr. [redacted] for the difference between what was...
paid as a one-way rate and what should have been paid as an in-town rental. The refund for $89.95 was issued back to the [redacted] account listed on the rental contract and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I did speak with Mr L[redacted] via telephone and email. We have not been able to reach a resolution as of today 5/17/2016. I have requested service records of the truck and tires and was told I am not able to see them. I am attaching pictures of the retread tire for your review. Mr. L[redacted] via email told me 05/14/2016 that he would be reviewing my pictures and would let me know his thoughts. I sent a follow up email today and I am waiting to hear from him. I am hopeful that until a resolution can be reached that the Revdex.com will continue to keep my claim open. Thank You,[redacted]
April 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] requesting a...
return call to personally address her concerns. He also relayed he had issued her a refund for $50 as an adjustment on her rental. The refund should post on her next Visa credit card statement.
As we value Ms. [redacted] as a customer, Mr. [redacted] also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Kristina K[redacted], a Senior Customer Service Agent, reviewed Mr. [redacted]’s recent comments and sent him another email in response: Mr [redacted], We have received the file here at U-Haul. We Understand the frustration that this may have cause, Due to privacy concerns we were unable to release the information. This is because the customer on the contract was not the one calling in. That is or policy. The agents are only allowed to ask if you may have known anyone at the time of the rental. For the inconvenience we are will to refund you the 30.00 late fee to settle the issue. Sincerely, Kristina K We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 17, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Richard F[redacted], our President for our Fresno Regional Office, followed up on the information Ms. [redacted]...
provided. He informed our office he spoke to Ms. [redacted] and addressed their concerns. A refund for the difference in the amount of $168.09 was issued back to their Discover account. The refund should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our Ms. [redacted].
Our GM for our U-Haul Moving and Storage at Capital Blvd. left a message for Ms. [redacted] advising her that he would be willing to provide her with one month of free storage as a customer courtesy if she still needed her unit.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.Pam Allen, our Executive Assistant for our Southern Louisiana Regional Office, followed up on the information Mr. [redacted] provided....
She informed our office Mr. [redacted] was contacted and we were able to reach an amicable agreement. We offered our apology for the inconvenience they experienced and advised him of a refund for $1000 as an adjustment on their rental. The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our North Austin Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she spoke to...
Mrs. [redacted] and addressed their concerns. A refund for $175 was issued as an adjustment on their rental along with a refund for $75.49 for their extra expense of a hotel and tie downs. The refund was issued back to their [redacted] account and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Pete S[redacted], our President for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments. He relayed, according to our hook-up guidelines, Ms. [redacted]’s car could handle the 6X12 trailer. He also mentioned Ms. [redacted]’s car is a 2009 vehicle with unknown miles and weather was in the 90-degree area. That alone might have had an effect on vehicle. After another review of the situation, Mr. S[redacted] advised our office, monetary reimbursement for vehicle repairs will not be offered. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Tidewater Regional Office located in Portsmouth, reviewed Ms. [redacted]’s recent comments and advised our office he stands by our original resolution that was previously relayed to your office. He stated he feels they have been fair with Ms. [redacted] and no other resolution will be offered.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
December 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and they were...
able to reach an amicable resolution. A refund for the base truck rental fee and fuel was issued back to Mr. [redacted]’ [redacted] Card account. The refund for $69.03 should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted]. [redacted], our President for our Atlanta North Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office the full amount of the rental...
was refunded due to the breakdown Mr. [redacted] experienced with the U-Haul truck. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. **.
[redacted] our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Dr. ** provided and sent the following email in...
response:
**e, I apologize for the inconvenience that you experienced. I would like to discuss the situation with you at your convenience. I can be reached at ###-###-#### Monday through Friday, 8:30 until 4:00. Sincerley, [redacted] Lott Executive Assistant
Our records also indicate a refund for $100.51 was issued back to Dr. **’s [redacted] account, which should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 12, 2016 Revdex.com ID#: [redacted]
[redacted] Thank you for your concern for our customer Mr. **. Kristel N[redacted], our Executive Assistant for our West Central Colorado Regional Office, followed up on the information Mr. ** provided. She informed our office Mr. **...
was contacted and was scheduled to clean out his U-Box. She also reviewed his storage account and reversed the payment for June and removed the auto-pay option from the account. He was assured he would not be charged any additional rent. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, reviewed the recent information Mr. [redacted] relayed to your office. Please be assured we have already forwarded the concerns from Mr. [redacted] to our Regional Office responsible for the U-Haul location involved to prevent the situation from happening again. As U-Haul is a do-it-yourself moving company, we cannot be responsible for a personal schedule. After another careful review, we feel a fair resolution has been offered. Mr. [redacted] has issued the refund for the $50 a[redacted] with the $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] was sent the Certificate by email and he should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our West Houston Regional Office, informed our office he spoke to Mr. [redacted] and they were able to reach an amicable resolution. Mr. [redacted] will meet with our Hitch Pro mechanic to fix the installation to his satisfaction or have the hitch removed for a full refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 24, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Brenda O[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted]’s claim was denied due to the fact...
the damages were not consistent with the towdolly rental and our customer drove off the lot with the same vehicle.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
April 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our NW Ohio Regional Office, reviewed Mr. [redacted] recent comments and sent him another email in response:
Dear [redacted] Again, please let me apologize for the inconvenience this may have caused, but as I stated before it is the customers responsibility to secure their belongings. If the couch had been stored securely inside a storage unit this would not be an issue, leaving the couch sitting in the hallway was negligence on the part of the customer. I have spoken to the GM at this location and she was not aware that the couch belonged to you. She did state that she had left it sit were it was for a period of time hoping that someone would come in and secure it, when that didn’t happen she had no choice but to put it in the re-use center or as she called it the "Shared area." Our responsibility comes in to ensure that other customers are not inconvenienced and leaving a couch sitting in the middle of the hallway was an inconvenience not only to other customers but to the employees who had to navigate around it. It is my understanding that the agreement for the freezer that was made with the prior GM was that you had a week to have it removed, again, no mention of any deal to leave a couch sitting in the hallway. Notes in your contract from 11/5 state that you were coming in on 11/8 to remove the freezer, still no mention of a couch. On 11/11 notes state that you were contacted again and told that the freezer would be unplugged and put into the shared area. Current GM then offered to deliver freezer to your new address and still no mention of couch. According to the GM there was no mention of a couch until 11/19 when you had come in to rent a truck. I am unclear as to your claim of discrimination or how you were taken advantage of. If this was your perception then please let me apologize for whoever made you feel this way. Sincerely, [redacted] U-Haul Co. of N.W. Ohio ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 26, 2016 Revdex.com ID#: [redacted] Thank you for forwarding Ms. [redacted]s concerns to our office. Unfortunately, from the information Ms. [redacted] provided, we were not able to locate a contract or an E-Alert match. Katelinn K[redacted] a Senior Customer Service Agent, has been...
in contact with Ms. [redacted] by email requesting additional information in order to research her concerns further. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. He informed our office he issued a refund to Mr. [redacted] for the difference between what was...
paid as a one-way rate and what should have been paid as an in-town rental. The refund for $89.95 was issued back to the [redacted] account listed on the rental contract and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I did speak with Mr L[redacted] via telephone and email. We have not been able to reach a resolution as of today 5/17/2016. I have requested service records of the truck and tires and was told I am not able to see them. I am attaching pictures of the retread tire for your review. Mr. L[redacted] via email told me 05/14/2016 that he would be reviewing my pictures and would let me know his thoughts. I sent a follow up email today and I am waiting to hear from him. I am hopeful that until a resolution can be reached that the Revdex.com will continue to keep my claim open. Thank You,[redacted]
April 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] requesting a...
return call to personally address her concerns. He also relayed he had issued her a refund for $50 as an adjustment on her rental. The refund should post on her next Visa credit card statement.
As we value Ms. [redacted] as a customer, Mr. [redacted] also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Kristina K[redacted], a Senior Customer Service Agent, reviewed Mr. [redacted]’s recent comments and sent him another email in response: Mr [redacted], We have received the file here at U-Haul. We Understand the frustration that this may have cause, Due to privacy concerns we were unable to release the information. This is because the customer on the contract was not the one calling in. That is or policy. The agents are only allowed to ask if you may have known anyone at the time of the rental. For the inconvenience we are will to refund you the 30.00 late fee to settle the issue. Sincerely, Kristina K We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 17, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Richard F[redacted], our President for our Fresno Regional Office, followed up on the information Ms. [redacted]...
provided. He informed our office he spoke to Ms. [redacted] and addressed their concerns. A refund for the difference in the amount of $168.09 was issued back to their Discover account. The refund should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our Ms. [redacted].
Our GM for our U-Haul Moving and Storage at Capital Blvd. left a message for Ms. [redacted] advising her that he would be willing to provide her with one month of free storage as a customer courtesy if she still needed her unit.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.Pam Allen, our Executive Assistant for our Southern Louisiana Regional Office, followed up on the information Mr. [redacted] provided....
She informed our office Mr. [redacted] was contacted and we were able to reach an amicable agreement. We offered our apology for the inconvenience they experienced and advised him of a refund for $1000 as an adjustment on their rental. The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our North Austin Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she spoke to...
Mrs. [redacted] and addressed their concerns. A refund for $175 was issued as an adjustment on their rental along with a refund for $75.49 for their extra expense of a hotel and tie downs. The refund was issued back to their [redacted] account and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International