Beverly Hills Weight Loss Clinics

March 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jim S[redacted], our President for our Tulsa Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he contacted Mr. [redacted] and offered his apology for...

the spare tire in the bed of the truck and for having running issues with his pick-up truck.  Mr. [redacted] relayed his son put the tire back on with no problem.  Mr. S[redacted] reviewed every step of the investigation he had completed including the statement from Mr. [redacted]’s mechanic.  He contacted Mr. S[redacted] again and let him know he found nothing that would lead him to believe we did anything to cause his vehicle problems and Mr. S[redacted] explained he would not agree to repair his truck based on this conclusion.  If Mr. [redacted] had further information, Mr. S[redacted] stated he would be happy to review the issue again. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] requesting a...

return call to personally address her concerns. He also relayed he had issued her a refund for $50 as an adjustment on her rental. The refund should post on her next Visa credit card statement.
As we value Ms. [redacted] as a customer, Mr. [redacted] also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I did speak with Mr L[redacted] via telephone and email.  We have not been able to reach a resolution as of today 5/17/2016.  I have requested service records of the truck and tires and was told I am not able to see them.  I am attaching pictures of the retread tire for your review.  Mr. L[redacted] via email told me 05/14/2016 that he would be reviewing my pictures and would let me know his thoughts.  I sent a follow up email today and I am waiting to hear from him.  I am hopeful that until a resolution can be reached that the Revdex.com will continue to keep my claim open.   Thank You,[redacted]

March 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Eastern Ontario Regional Office, reviewed the recent comments from Ms. [redacted]. She sent Ms. [redacted] another email explaining she heard back from our Credit Card Processing Department and is just waiting on the contract number to issue the refund. She apologized for the inconvenience she experienced and explained she also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Tidewater Regional Office located in Portsmouth, reviewed Ms. [redacted]’s recent comments and advised our office he stands by our original resolution that was previously relayed to your office.  He stated he feels they have been fair with Ms. [redacted] and no other resolution will be offered.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Thomas S[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and advised him of...

a refund for $449.47, which includes a $250 refund for damages to his vehicle and reimbursement for the tow and wrong destination fee.  The refund should post on his next [redacted] Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for taking the time to see this through. Hopefully the location in the complaint will receive full training for future cases and the amount of negative reviews on [redacted] will go up. If everyone at Uhaul has the same attitude and action follow-up as you, I am sure the amount of positive reviews will grow and I'll be more likely to shop with Uhaul again. I'll be monitoring the latest reviews before shopping with Uhaul again. Thank you, again.
Regards,
[redacted]

January 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Our records indicate a refund for the $50 fee was in fact issued back to [redacted]’s [redacted] account ending in [redacted] on December 23, 2014. The refund should post on his next credit card...

statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Ms. [redacted] did in fact rent a U-Haul truck but she used an independent moving company to move her furnishings from one home to another.  Moving Helpers relayed that Ms. [redacted]...

released the payment code to the service provider, [redacted], after the job was completed.  She completed a review of the service and opened and marked as completed due to not accepting a resolution with the moving helper.  Although she did not accept their resolution, the issue still needs to be resolved between [redacted] and Ms. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Brandi L[redacted], our GM for our U-Haul Moving and Storage at South Cobb, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] set up auto-pay to remove one late fee. Ms. L[redacted] acknowledged Ms. [redacted] was requesting all late fees be removed, however, that is not how the program works. If auto-pay is set up, we will remove one late fee. Ms. [redacted] is responsible for any extra fees incurred. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our West Houston Regional Office, informed our office he spoke to Mr. [redacted] and they were able to reach an amicable resolution.  Mr. [redacted] will meet with our Hitch Pro mechanic to fix the installation to his satisfaction or have the hitch removed for a full refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

September 30, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Kristina K[redacted], a Senior Customer Service Agent, reviewed Mr. [redacted]’s recent comments and sent him another email in response: Mr [redacted], We have received the file here at U-Haul. We Understand the frustration that this may have cause, Due to privacy concerns we were unable to release the information. This is because the customer on the contract was not the one calling in. That is or policy. The agents are only allowed to ask if you may have known anyone at the time of the rental. For the inconvenience we are will to refund you the 30.00 late fee to settle the issue. Sincerely, Kristina K   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Alissa N[redacted], our President for our Akron Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] pick up the truck and noticed...

a discrepancy in the fuel level. He called the renting location, who unfortunately, failed to make the correction on the contract. When Mr. [redacted] returned the truck, he was charged for extra fuel. Our GM determined Mr. [redacted] was charged in error and issued a refund for the amount he was charged.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: 1067604   Thank you for your concern for our customer Ms. [redacted]
Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island, BC Regional Office, followed up on the information Ms. [redacted] provided and sent her the following...

email in response: Hello [redacted], I apologize that vermin have been [redacted]racted to your unit. Often, vermin are [redacted]racted by food and food remnants in household items such as couches and food appliances, spices, candles/wax, soaps, living or dead plants, oils, any scented items and even storage in food boxes such as banana/orange boxes, and are brought in by clients moving into the facility. Unfortunately, when Safestor is not purchased U-Haul does not provide any coverage for any claims. Any type of goodwill compensation and/or credits are handled locally, by the location managers. I am happy to hear that the centre storage manager Marie offered a goodwill credit for your next month's rent. I'm pleased to offer you an additional 2 months of rent waived, in addition to the month that Marie offered, totalling $850.34. This will cover you until July 5th, as you stated you will be vacating in July. I will also issue a $50 gift certificate for you to use towards your truck rental. Should you have any further questions or concerns, please don't hesitate to contact me. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this m[redacted]er to our [redacted]ention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 4, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Alissa N[redacted], our President for our Akron Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office a refund for the wiring to be removed will be issued.  She mentioned Ms. [redacted] can schedule to have the wiring reinstalled as it would be under warranted and could be done at a U-Haul location close to her home. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 20, 2017   Revdex.com ID#”: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Ed H[redacted], our Area District Vice President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a...

refund for $102.73 was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement.  Once documentation for overdraft fees is received, an additional refund will be issued.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

they're charging me late fees because of their illegal debit from my checking account.  I want the late fees waived.  I also was promised that I would be contacted by someone higher up at Uhaul besides customer service and have never been.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our NW Ohio Regional Office, reviewed Mr. [redacted] recent comments and sent him another email in response:
Dear [redacted] Again, please let me apologize for the inconvenience this may have caused, but as I stated before it is the customers responsibility to secure their belongings. If the couch had been stored securely inside a storage unit this would not be an issue, leaving the couch sitting in the hallway was negligence on the part of the customer. I have spoken to the GM at this location and she was not aware that the couch belonged to you. She did state that she had left it sit were it was for a period of time hoping that someone would come in and secure it, when that didn’t happen she had no choice but to put it in the re-use center or as she called it the "Shared area." Our responsibility comes in to ensure that other customers are not inconvenienced and leaving a couch sitting in the middle of the hallway was an inconvenience not only to other customers but to the employees who had to navigate around it. It is my understanding that the agreement for the freezer that was made with the prior GM was that you had a week to have it removed, again, no mention of any deal to leave a couch sitting in the hallway. Notes in your contract from 11/5 state that you were coming in on 11/8 to remove the freezer, still no mention of a couch. On 11/11 notes state that you were contacted again and told that the freezer would be unplugged and put into the shared area. Current GM then offered to deliver freezer to your new address and still no mention of couch. According to the GM there was no mention of a couch until 11/19 when you had come in to rent a truck. I am unclear as to your claim of discrimination or how you were taken advantage of. If this was your perception then please let me apologize for whoever made you feel this way. Sincerely, [redacted] U-Haul Co. of N.W. Ohio ###-###-#### 
 
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International