Beverly Hills Weight Loss Clinics

August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Dick P[redacted], our President for our Mississippi Regional Office, followed up on the information Ms. Smith provided. He informed our office a refund for $75 was issued to her Visa...

account as requested. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 17, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.   Richard F[redacted], our President for our Fresno Regional Office, followed up on the information Ms. [redacted]...

provided.  He informed our office he spoke to Ms. [redacted] and addressed their concerns.  A refund for the difference in the amount of $168.09 was issued back to their Discover account.  The refund should post on their next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 30, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Everton M[redacted], our GM for our U-Haul Moving and Storage at Warden Ave., followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and discussed his...

concerns.  Mr. [redacted] will submit the invoice once the repair has been completed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your continued concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, reviewed the recent information Mr. [redacted] relayed to your office. Please be assured we have already forwarded the concerns from Mr. [redacted] to our Regional Office responsible for the U-Haul location involved to prevent the situation from happening again. As U-Haul is a do-it-yourself moving company, we cannot be responsible for a personal schedule. After another careful review, we feel a fair resolution has been offered. Mr. [redacted] has issued the refund for the $50 a[redacted] with the $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] was sent the Certificate by email and he should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

September 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Fredi Arriaga, our Area Field Manager for our Las Vegas West Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response: 'Dear Mr. [redacted], We thank you for your business. I have waived the returning extra charges as customer service. Please let me know if you need further help Regards, Fredi Arriaga Area Manager   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Donna D[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office a refund for...

$105.00 was issued to Mr. [redacted] when the truck was returned on April 26th.  The refund should post on his next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Robert K[redacted], our President for our Los Angeles East Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr....

[redacted], my name is Robert K[redacted], I am the Market Company President for U-Haul of Los Angeles East. I am reaching out to you regarding your letter to the Revdex.com. Please call me at your earliest convenience so that we may discuss a resolution. Robert K[redacted] MCP [redacted]
 Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

October 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Ashley D[redacted], our Executive Assistant for our Southern Virginia Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Ms. [redacted] has been contacted several times by management in her area. She also personally offered her apology for the inconvenience Ms. [redacted] experienced, however, explained nothing further will be done. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 8, 2016 Revdex.com concern #[redacted]U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted]. Denise F[redacted], Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental...

on 7/6/2016 in the amount of $199.94.  Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International

March 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: 1044460   Thank you for your concern for our customer Mr. [redacted]. Jon S[redacted], our President for our Western Georgia Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office Mr. [redacted] dropped off the truck...

right before closing and drove away.  He was contacted and informed of the cleaning fee but Mr. [redacted] did not respond by taking care of the cleaning, therefore, our GM and Assistant GM took care of the cleaning before it could be dispatched to the next family needing to move.   We also show Mr. [redacted] called into our Emergency Road Assistance line and stated the two rear tires of the U-Haul truck are stuck in the mud.  Mr. S[redacted] relayed the cleaning charge would stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria [redacted] Executive Assistant U-Haul International

August 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Mr. and Mrs. [redacted].   Liz L[redacted], our Traffic Manager for our Gulf Coast Texas Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she...

spoke to Mr. [redacted] and discussed their concerns.  They were able to reach an amicable resolution.  A refund for $130 was issued back to their Visa account, which includes reimbursement for the Reservation Guarantee Fee and 80 miles at $1 a mile.  Mr. [redacted] relayed he needed the truck for four more days, therefore, they met in the middle and allowed two extra days with the truck at no charge.  The refund should post on their next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria Palmisano Executive Assistant U-Haul International

July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]’s concerns were addressed by [redacted]...

Insurance Company. If he wishes to pursue the claim he will need to keep in contact with his adjuster at [redacted] Insurance Company.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   If Mr. [redacted] wishes to pursue his claim, he should contact the adjuster at RepWest Insurance Company and ask that her claim be reopened for another review.  The adjuster’s contact information was listed on their statement I previously sent your office.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 19, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Laura R[redacted], our Traffic Manager for our East Bay Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she left a...

message for Mr. [redacted] offering her apology for the inconvenience he experienced and explained she issued him a refund for the $50 Reservation Guarantee Fee.  Ms. R[redacted] asked Mr. [redacted] to call her back if he had other concerns.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted] and her mother, [redacted].   Tyeva R[redacted], our GM for our U-Haul Moving and Storage at Airline Blvd, followed up on the information Ms. [redacted] provided. ...

She informed our office the quote given to Ms. [redacted] was based on estimated miles.  Once she returned the equipment, her actual mileage surpassed her estimate, which was the reason why her quote differed from her actual charge.  Ms. R[redacted] explained this to Ms. [redacted] upon return and also to Ms. [redacted] on the phone as well.  Ms. R[redacted] stated both Ms. [redacted] and Ms. [redacted] understood and said she gets paid the end of the week.  Ms. R[redacted] said she would put the rental on a Promissory Note and she’d have 7 days to pay.  The truck was checked for ants and found no trace of ants.  She spoke to Ms. [redacted] again on October 25th to explain charges and said she would give her another call back.  She has called 3 additional times and the call has always gone to voicemail.  She advised our office the charges are correct and will stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Robert J[redacted], our Area Field Manager for our Northwest Dallas Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he has attempted to speak to...

Ms. [redacted] and has left messages at two separate numbers but has not received a return call.  Mr. J[redacted] found no discrepancy with the mileage on the truck Ms. [redacted] rented.  The outstanding balance was put on a Promissory Note for $34.94 plus a $30 Service Fee, thus the extra charges applied to her credit card. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our Hamilton, Ontario Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office he spoke to Ms. [redacted] and agreed to issue her a refund for the $30 Service Fee.  Ms. [redacted] should receive the refund check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Hi:I cannot update any responses to my original complaint with u-haul. Although the company refunded the extra day of fees, it did not refund the $30 late charge for the false extra day fees. I do not consider this complaint resolved and will require u-haul to refund the late charges.Sincerely,[redacted]

July 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s recent comments to our office. Dick P[redacted], our President for our Mississippi Regional Office, reviewed Ms. [redacted]’s information again. He advised our office Ms. [redacted] was only the 3rd person to rent the truck in question. His decision remains the same and the situation will not be reviewed any further.  Thank you again for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Hello, I appreciate the effort on the business' part however, I am out of pocket for car repairs I incurred as a result of their actions. Also, I do not plan to do business with them in the future for their lack integrity as they did not honour their warranty or accept responsibility for causing me issues with my new vehicle. I prefer a cash settlement to cover my expenses.Thanks,[redacted]