July 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she...
spoke to Ms. [redacted] and discussed her concerns. She relayed the only reason she would have had issues with her vehicle towing the U-Haul trailer was if the trailer was overloaded. We show Ms. [redacted]’s vehicle and our trailer was a safe hookup. Ms. [redacted] stated she did not exceed the weight limit and would contact her lawyer to pursue the issue. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfied.;however valid the charges may have been, it is the unethical customer service that the dealer [redacted] showed. That should be Uhauls concern as this dealer represents Uhaul too. I appreciate Mr. Baldwin returning my phone call. I hope corporate is able to address the customer service issues that not only I have experienced but other customers who have reviewed [redacted] on the Uhaul website.
Regards,[redacted]
January 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Our records indicate a refund for the $50 fee was in fact issued back to [redacted]’s [redacted] account ending in [redacted] on December 23, 2014. The refund should post on his next credit card...
statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 30, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Everton M[redacted], our GM for our U-Haul Moving and Storage at Warden Ave., followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his...
concerns. Mr. [redacted] will submit the invoice once the repair has been completed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Inland Northeast Regional Office located in Spokane, followed up on the information Mr. [redacted] provided. She informed our office the truck...
was in rental worthy condition when rented to Mr. [redacted]. The repair facility relayed that the fuel hose was cut and Mr. [redacted] did not experience an issue with the truck until he was close to his final destination. He was issued a refund for $75 as an adjustment in the interest of customer good faith along with a VIP Certificate for $50. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 28, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. Elizabeth L[redacted], Traffic Control Manager, reached out to Mr. [redacted]. Mr. [redacted] agreed the rate for the truck was $606 and the auto transport was...
$244. Ms. L[redacted] apologized for the error, and refunded the difference of $192.50 back to the customer’s card. Mr. [redacted] agreed to the amount and the issue is resolved. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
Hi:I cannot update any responses to my original complaint with u-haul. Although the company refunded the extra day of fees, it did not refund the $30 late charge for the false extra day fees. I do not consider this complaint resolved and will require u-haul to refund the late charges.Sincerely,[redacted]
l.com> wrote:Okay, How can I reopen the claim or should I file a new complaint. I've gotten the paperwork from Uhaul which support my claim. I would like a refund of the monies that is owed to me. Thank you,[redacted]
December 22, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional office, followed up on the information [redacted] provided. He informed our office he corresponded with [redacted] by...
email. Credits for $48 and $55 were issued back to [redacted]’s [redacted] account as adjustments on his rental. The refunds should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The discrepancy remained within the logging of the mileage, and the handling thereafter of this complaint. The company charged the credit card on file which was solely used as a reservation tool. I had made it clear to the company that I was not in a position to pay them for services until we had reached a resolution. The Manager did a poor job of returning several calls. He had given a commitment to review the contract which he did not follow through with. In that time the credit card was charged, event though there remained a discrepancy in regards to the bill. The conduct of the business has been extremely unprofessional and inefficient. I am open to being contacted via telephone to discuss this further. At present time I consider this issue unresolved and am very dissatisfied with the customer service received from UHaul.
Regards,
[redacted]
August 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Laura R[redacted], our Traffic Manager for our East Bay Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a...
message for Mr. [redacted] offering her apology for the inconvenience he experienced and explained she issued him a refund for the $50 Reservation Guarantee Fee. Ms. R[redacted] asked Mr. [redacted] to call her back if he had other concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 12, 2015
[redacted]ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Field Manager for our [redacted] Regional Office located out of[redacted], VA, followed up on the information Mrs. [redacted] provided. He informed our office a refund...
for the full amount of the rental was issued back to the [redacted] account ending in [redacted] listed on the rental contract. The refund for $84.93 should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Donna D[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for...
$105.00 was issued to Mr. [redacted] when the truck was returned on April 26th. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 29, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: 1132122 Thank you for your concern for our customer Mr. [redacted]. Stephanie Gill, Traffic Control Manager, left a message for Mr. [redacted] on 6/27/2016 and apologized for the service he received. Mr. [redacted] was...
given the $50.00 reservation guarantee, and his total rental charges were reversed, in the amount of $69.79. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Illinois Regional Office, reviewed Ms. [redacted]’s recent comments and made two separate attempts to reach her by phone but was unsuccessful. Therefore, he sent her the following email:
[redacted], I want to thank you for taking the time to share your recent experience at our U-Haul location. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.?? I am sorry for the unsatisfactory experience during your recent move. Please be assured that we want to provide you with an exceptional experience every time you move with us. From your feedback, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.?I want you to know that I have already taken action on your feedback. After reading your experience, I immediately shared the information you brought to our attention with the local U-Haul our staff. Additionally, this information is reviewed with our store as part of our ongoing commitment to improving your moving experience. We appreciate your business. Moreover, I left a message on your voicemail to personally speak to you regarding your experience. Please contact me at your convenience. [redacted] Marketing Company President ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Zane R[redacted], our President for our North East Dallas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for $116.54 was issued back to Mr....
[redacted]’s Visa account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 28, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ramon M[redacted], Marketing Company President, spoke to Mr. [redacted] and agreed to the following. Mr. [redacted] can return the parts, in the same condition as...
received, for a full refund of hitch and parts associated. Mr. [redacted] has been refunded for labor in full, for the installation. Mr. [redacted] agrees to contact us within 7-10 business days to let us know if he will be returning the parts as discussed. Mr. [redacted] does understand we will not assist with the removal of the hitch or its parts. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 29, 2016 Revdex.com ID#: [redacted] U-Haul ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] Kelley D[redacted], our Executive Assistant for our Southern Colorado Regional Office, followed up on the...
information Ms. [redacted] provided. She informed our office a refund for the late fee was issued back to Ms. [redacted]’s credit card account. Ms. D[redacted] also mentioned Ms. [redacted] was given a month of free storage to help offset the inconvenience she experienced. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she...
spoke to Ms. [redacted] and discussed her concerns. She relayed the only reason she would have had issues with her vehicle towing the U-Haul trailer was if the trailer was overloaded. We show Ms. [redacted]’s vehicle and our trailer was a safe hookup. Ms. [redacted] stated she did not exceed the weight limit and would contact her lawyer to pursue the issue. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfied.;however valid the charges may have been, it is the unethical customer service that the dealer [redacted] showed. That should be Uhauls concern as this dealer represents Uhaul too. I appreciate Mr. Baldwin returning my phone call. I hope corporate is able to address the customer service issues that not only I have experienced but other customers who have reviewed [redacted] on the Uhaul website.
Regards,[redacted]
January 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Our records indicate a refund for the $50 fee was in fact issued back to [redacted]’s [redacted] account ending in [redacted] on December 23, 2014. The refund should post on his next credit card...
statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 30, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Everton M[redacted], our GM for our U-Haul Moving and Storage at Warden Ave., followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his...
concerns. Mr. [redacted] will submit the invoice once the repair has been completed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Inland Northeast Regional Office located in Spokane, followed up on the information Mr. [redacted] provided. She informed our office the truck...
was in rental worthy condition when rented to Mr. [redacted]. The repair facility relayed that the fuel hose was cut and Mr. [redacted] did not experience an issue with the truck until he was close to his final destination. He was issued a refund for $75 as an adjustment in the interest of customer good faith along with a VIP Certificate for $50. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 28, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. Elizabeth L[redacted], Traffic Control Manager, reached out to Mr. [redacted]. Mr. [redacted] agreed the rate for the truck was $606 and the auto transport was...
$244. Ms. L[redacted] apologized for the error, and refunded the difference of $192.50 back to the customer’s card. Mr. [redacted] agreed to the amount and the issue is resolved. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]
Hi:I cannot update any responses to my original complaint with u-haul. Although the company refunded the extra day of fees, it did not refund the $30 late charge for the false extra day fees. I do not consider this complaint resolved and will require u-haul to refund the late charges.Sincerely,[redacted]
l.com> wrote:Okay, How can I reopen the claim or should I file a new complaint. I've gotten the paperwork from Uhaul which support my claim. I would like a refund of the monies that is owed to me. Thank you,[redacted]
December 22, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional office, followed up on the information [redacted] provided. He informed our office he corresponded with [redacted] by...
email. Credits for $48 and $55 were issued back to [redacted]’s [redacted] account as adjustments on his rental. The refunds should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The discrepancy remained within the logging of the mileage, and the handling thereafter of this complaint. The company charged the credit card on file which was solely used as a reservation tool. I had made it clear to the company that I was not in a position to pay them for services until we had reached a resolution. The Manager did a poor job of returning several calls. He had given a commitment to review the contract which he did not follow through with. In that time the credit card was charged, event though there remained a discrepancy in regards to the bill. The conduct of the business has been extremely unprofessional and inefficient. I am open to being contacted via telephone to discuss this further. At present time I consider this issue unresolved and am very dissatisfied with the customer service received from UHaul.
Regards,
[redacted]
August 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Laura R[redacted], our Traffic Manager for our East Bay Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a...
message for Mr. [redacted] offering her apology for the inconvenience he experienced and explained she issued him a refund for the $50 Reservation Guarantee Fee. Ms. R[redacted] asked Mr. [redacted] to call her back if he had other concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 12, 2015
[redacted]ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Field Manager for our [redacted] Regional Office located out of[redacted], VA, followed up on the information Mrs. [redacted] provided. He informed our office a refund...
for the full amount of the rental was issued back to the [redacted] account ending in [redacted] listed on the rental contract. The refund for $84.93 should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Donna D[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for...
$105.00 was issued to Mr. [redacted] when the truck was returned on April 26th. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 29, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: 1132122 Thank you for your concern for our customer Mr. [redacted]. Stephanie Gill, Traffic Control Manager, left a message for Mr. [redacted] on 6/27/2016 and apologized for the service he received. Mr. [redacted] was...
given the $50.00 reservation guarantee, and his total rental charges were reversed, in the amount of $69.79. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Illinois Regional Office, reviewed Ms. [redacted]’s recent comments and made two separate attempts to reach her by phone but was unsuccessful. Therefore, he sent her the following email:
[redacted], I want to thank you for taking the time to share your recent experience at our U-Haul location. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.?? I am sorry for the unsatisfactory experience during your recent move. Please be assured that we want to provide you with an exceptional experience every time you move with us. From your feedback, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.?I want you to know that I have already taken action on your feedback. After reading your experience, I immediately shared the information you brought to our attention with the local U-Haul our staff. Additionally, this information is reviewed with our store as part of our ongoing commitment to improving your moving experience. We appreciate your business. Moreover, I left a message on your voicemail to personally speak to you regarding your experience. Please contact me at your convenience. [redacted] Marketing Company President ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Zane R[redacted], our President for our North East Dallas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for $116.54 was issued back to Mr....
[redacted]’s Visa account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 28, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ramon M[redacted], Marketing Company President, spoke to Mr. [redacted] and agreed to the following. Mr. [redacted] can return the parts, in the same condition as...
received, for a full refund of hitch and parts associated. Mr. [redacted] has been refunded for labor in full, for the installation. Mr. [redacted] agrees to contact us within 7-10 business days to let us know if he will be returning the parts as discussed. Mr. [redacted] does understand we will not assist with the removal of the hitch or its parts. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 29, 2016 Revdex.com ID#: [redacted] U-Haul ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] Kelley D[redacted], our Executive Assistant for our Southern Colorado Regional Office, followed up on the...
information Ms. [redacted] provided. She informed our office a refund for the late fee was issued back to Ms. [redacted]’s credit card account. Ms. D[redacted] also mentioned Ms. [redacted] was given a month of free storage to help offset the inconvenience she experienced. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International