Beverly Hills Weight Loss Clinics

April 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him the extra...

fees have been cleared.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

this is unacceptable. Had the agent provided relevant information or provided the trailer I requested (not an "in town trailer) then there would be no issue. I do not accept this "compromise" and request U-haul waive all fees. I would like to take the next steps if U-haul is unable to agree.

May 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Bren O[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office our GM of our U-Haul...

Moving and Storage at Stevenson Dr. will contact Mr. [redacted], if not already, to offer his personal apology and explain that he processed the credit on April 24th, however due to it being a Sunday, the credit did not process until the following business day, or Monday.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 29, 2016   Revdex.com ID#: [redacted]           U-Haul ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted]   Kelley D[redacted], our Executive Assistant for our Southern Colorado Regional Office, followed up on the...

information Ms. [redacted] provided.  She informed our office a refund for the late fee was issued back to Ms. [redacted]’s credit card account.  Ms. D[redacted] also mentioned Ms. [redacted] was given a month of free storage to help offset the inconvenience she experienced.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Alisa K[redacted], our GM for our U-Haul of Farmington Hills, followed up on the information Ms. [redacted] provided.  She has been in contact with Ms. [redacted] by email.  Her most recent...

email is as follows dated January 4th:Thank you for getting back to me. I would like to apologized for the issues that you have had with our company and moving help. I would also like to ask if you got my email with the receipts that I sent you last week? I am just trying to figure were the issue with your move started? And how can I help you make it better? Your original reservation was set up for storage only and that was what the $550.95. That was for 1 month of storage and the delivery of the 5 boxes to your address in Ypsilanti, MI. You also ended up adding the $25 per a box coverage. By the time we picked up your UBoxes on 11/17 and shipped them out you were going into your second month as the UBoxes were delivered on 10/22. I remember speaking to you about the shipping charges as you wanted to know how much it would be to ship 4 boxes instead of 5. The price I quoted you for 4 UBoxes to be shipped to CA was $3628. Your ended up using the 5th box so that made the new shipping total $4280. I have received the letter you wrote to the Revdex.com. I have spoken to the reps for the moving helpers also. I have got all the charges that you were charged for the moving helpers. The first one was a charge of $205.95 on 2/16, this was refunded on 12/17 as 3 different refunds of $150, $5.95 and $50. The next charge was for $240.95 on 12/17 this one is still showing as a charge and the reps from moving help said you would have to call them to get this one refunded. Their number is 866-748-4110. The next one is a charge of $145.95 on 12/17 and this has also been refunded in 3 different refunds of $90, $5.95, and $50. The next charge is $225.95 on 12/17 and this one was select to be used as a certificate and you would have to go into your moving help account and select it to be issued as a refund to the card instead of a certificate. The next one was a pending of $225.95 and this was just pending and was never actually charged, if it has not been refunded yet you would just need to call your bank and give them the authorization code 031051 and they should release it. And the final charge that I have found is for $145.95 on 12/17 and this one you would also need to give authorization code 024656 to have them release it if it has not been released. Please let me know if you feel that the above information is not helpful.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Inland Northeast Regional Office located in Spokane, followed up on the information Mr. [redacted] provided. She informed our office the truck...

was in rental worthy condition when rented to Mr. [redacted]. The repair facility relayed that the fuel hose was cut and Mr. [redacted] did not experience an issue with the truck until he was close to his final destination. He was issued a refund for $75 as an adjustment in the interest of customer good faith along with a VIP Certificate for $50. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 28, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Elizabeth L[redacted], Traffic Control Manager, reached out to Mr. [redacted]. Mr. [redacted] agreed the rate for the truck was $606 and the auto transport was...

$244. Ms. L[redacted] apologized for the error, and refunded the difference of $192.50 back to the customer’s card. Mr. [redacted] agreed to the amount and the issue is resolved.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

December 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Nevada Regional Office, followed up on the information Mr. [redacted] provided. She relayed that noted on the rental contract...

for the Promissory Note, it does state if payment is not received in 7 days, U-Haul will immediately initiate collection procedures. Collection was done on the 10th day.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

February 12, 2015
[redacted]ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Field Manager for our [redacted] Regional Office located out of[redacted], VA, followed up on the information Mrs. [redacted] provided. He informed our office a refund...

for the full amount of the rental was issued back to the [redacted] account ending in [redacted] listed on the rental contract. The refund for $84.93 should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   According to Mr. [redacted]’s rental contract, he did receive the 24-foot truck he reserved at his preferred pick up location in Simpsonville.  A refund for the $50...

Reservation Guarantee Fee is not warranted in this case.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

December 22, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional office, followed up on the information [redacted] provided. He informed our office he corresponded with [redacted] by...

email. Credits for $48 and $55 were issued back to [redacted]’s [redacted] account as adjustments on his rental. The refunds should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted] our Field Manager for our Clearwater Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mrs. [redacted] contacted her on...

February 14th. Ms. [redacted] attempted to discuss her concerns, however, her participation in the conversation was basically listening to Mrs. [redacted]. From what Mrs. [redacted] relayed, Ms. [redacted] concluded they were not happy with how the hitch looked on their vehicle and wanted it removed. Ms. [redacted] stated they would be happy with removing the hitch but will not be able to refund for the labor to install the hitch, which was $171.75. If they wish to file a claim for damages, they will need to contact [redacted] and can be reached at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]

October 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer [redacted].   Cliff S[redacted], our Field Manager for our Central Chicago Regional Office, reviewed [redacted]’s recent comments.  He informed our office he spoke to [redacted] and advised him of a refund for the $50 Reservation Guarantee Fee.  He should receive the refund within the next 10 business days.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. David R[redacted], our President for our Detroit Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: [redacted] per our...

conversation today you will receive a Company check for $70 to honor the Guarantee Reservation and the extra fuel expense you incurred. Please allow 5 business days for the check to arrive. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 20, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.   Kathy L[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the...

information Ms. [redacted] provided and sent her the following email in response: Good Afternoon [redacted], I am reaching out to you in regards to the Revdex.com complaint you filed with your recent U-Haul rental. The phone call with Leonora was reviewed by her manager who is also reviewing it with her. He will be providing her further training to prevent a similar situation from happening in the future. I do apologize for this misunderstanding. Thank you, Katie Lansing Executive Assistant U-Haul Co. of Western New York   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The discrepancy remained within the logging of the mileage, and the handling thereafter of this complaint.  The company charged the credit card on file which was solely used as a reservation tool.  I had made it clear to the company that I was not in a position to pay them for services until we had reached a resolution.  The Manager did a poor job of returning several calls.  He had given a commitment to review the contract which he did not follow through with.  In that time the credit card was charged, event though there remained a discrepancy in regards to the bill.  The conduct of the business has been extremely unprofessional and inefficient.  I am open to being contacted via telephone to discuss this further.  At present time I consider this issue unresolved and am very dissatisfied with the customer service received from UHaul.  
Regards,
[redacted]

December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr[redacted]Paul B[redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office our Area Field Manager contacted...

Mr. [redacted] and left a message requesting a call back.  He plans to explain our procedure of equipment substitution and how our $50 Reservation Guarantee Fee program works.  Mr. Barbanti relayed the $50 has been issued back to Mr. [redacted]’s credit card but no other reimbursement is warranted.  We did provide equipment for his move and Mr. [redacted] completed his move.  The area Mr. [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation.  We located a 20-foot truck with a 12-foot trailer and Mr. [redacted] accepted.  The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Illinois Regional Office, reviewed Ms. [redacted]’s recent comments and made two separate attempts to reach her by phone but was unsuccessful. Therefore, he sent her the following email:
[redacted],  I want to thank you for taking the time to share your recent experience at our U-Haul location. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.?? I am sorry for the unsatisfactory experience during your recent move. Please be assured that we want to provide you with an exceptional experience every time you move with us. From your feedback, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.?I want you to know that I have already taken action on your feedback. After reading your experience, I immediately shared the information you brought to our attention with the local U-Haul our staff. Additionally, this information is reviewed with our store as part of our ongoing commitment to improving your moving experience. We appreciate your business. Moreover, I left a message on your voicemail to personally speak to you regarding your experience. Please contact me at your convenience. [redacted] Marketing Company President ###-###-####
 
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 28, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Ramon M[redacted], Marketing Company President, spoke to Mr. [redacted] and agreed to the following. Mr. [redacted] can return the parts, in the same condition as...

received, for a full refund of hitch and parts associated. Mr. [redacted] has been refunded for labor in full, for the installation. Mr. [redacted] agrees to contact us within 7-10 business days to let us know if he will be returning the parts as discussed. Mr. [redacted] does understand we will not assist with the removal of the hitch or its parts.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International