Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
September 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], a Senior Customer Service Agent, reviewed Mr. [redacted]’ recent comments as well as his initial contract agreement for an in-town rental. Mr. [redacted] signed a contact agreeing to return the equipment to the same rental location. Mr. [redacted] relayed when he spoke to Mr. [redacted], Mr. [redacted] stated he had called during his rental informing a representative he changed his destination. We have no record that supports this information. Please be advised the charges are valid and our resolution in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Karen D[redacted], our Executive Assistant for our Fort Lauderdale Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office she sent Ms. [redacted] an email with copies of the refund for the $50 Reservation Guarantee Fee back to her [redacted] account ending in 6126, the full refund of the rental in the amount of $137.86 issued to her [redacted] account ending in 6812, and a VIP Certificate for $50 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. D[redacted] also explained the Promissory Note for $40.71 was canceled. The refunds were issued on August 6th and should post on Ms. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 23, 2016 Revdex.com ID#[redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Sandra G[redacted], our President for our Rhode Island Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she confirmed the refund was issued on April 12th for $63.25 and emailed Mr. [redacted] the receipt for the credit as well. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. Leake.Donna S[redacted], Senior Staff for our Eastern Ontario Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered an...
apology for the inconvenience she experienced. She also advised her of refunds for $662.08 and $194.36 and sent her copies of the refund transactions.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Liz L[redacted], our Traffic Manager for our Gulf Coast Texas Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she...
spoke to Mr. [redacted] and discussed their concerns. They were able to reach an amicable resolution. A refund for $130 was issued back to their Visa account, which includes reimbursement for the Reservation Guarantee Fee and 80 miles at $1 a mile. Mr. [redacted] relayed he needed the truck for four more days, therefore, they met in the middle and allowed two extra days with the truck at no charge. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
September 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Sakiya R[redacted], our Executive Assistant for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. She informed our office our GM for our U-Haul Moving and...
Storage of Cocoa has made at least two separate attempts to reach Mr. [redacted]. He left messages requesting a return call to personally address his concerns and offer a resolution. He hopes to hear back soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1044460 Thank you for your concern for our customer Mr. [redacted]. Jon S[redacted], our President for our Western Georgia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] dropped off the truck...
right before closing and drove away. He was contacted and informed of the cleaning fee but Mr. [redacted] did not respond by taking care of the cleaning, therefore, our GM and Assistant GM took care of the cleaning before it could be dispatched to the next family needing to move. We also show Mr. [redacted] called into our Emergency Road Assistance line and stated the two rear tires of the U-Haul truck are stuck in the mud. Mr. S[redacted] relayed the cleaning charge would stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria [redacted] Executive Assistant U-Haul International
July 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Amanda C[redacted], our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email on July 6th:Mr...
[redacted], I want to begin by apologizing for any inconveniences you may have been caused on our part. I have thoroughly reviewed both of your rentals from this past weekend. After reviewing the files and discussing with our Marketing Company President, we have agreed to issue you a refund in the amount of $50 for the Reservation Guarantee due to the Gadsden Bus Station not being open when you arrived for your scheduled pickup. We are also issuing a credit in the amount of $35.64, which is half of the mileage used on the 15' moving truck due to having to make a second trip in the smaller truck. This puts your total refund at $85.64. Because you did have to make a second trip, you actually had 30' of moving truck space versus the original 20' that you requested. Unfortunately, we are unable to refund anything on the trailer because we did cover the second trip in the truck. We are also unable to refund for the movers as our Reservation Guarantee payment is our compensation for delaying your move. If there is anything that I can further assist you with, please feel free to reach out to me. Thank you, Amanda C[redacted] U-Haul MCO 762 Traffic Control Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 28, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. If Mr. [redacted] wishes to pursue his claim, he should contact the adjuster at RepWest Insurance Company and ask that her claim be reopened for another review. The adjuster’s contact information was listed on their statement I previously sent your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Kevin G[redacted], our GM for our U-Haul Moving and Storage of Historic Ybor City, followed up on the information Mr. [redacted] provided. He assured our office Mr....
[redacted]’s claim with RepWest is currently being investigated for a resolution. His claim number is [redacted] He also mentioned the full amount of the auto transport rental was refunded back to his [redacted] account. The refund should post on his next credit card statement if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Kathy L[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the...
information Ms. [redacted] provided and sent her the following email in response: Good Afternoon [redacted], I am reaching out to you in regards to the Revdex.com complaint you filed with your recent U-Haul rental. The phone call with Leonora was reviewed by her manager who is also reviewing it with her. He will be providing her further training to prevent a similar situation from happening in the future. I do apologize for this misunderstanding. Thank you, Katie Lansing Executive Assistant U-Haul Co. of Western New York Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
July 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s recent comments to our office. Dick P[redacted], our President for our Mississippi Regional Office, reviewed Ms. [redacted]’s information again. He advised our office Ms. [redacted] was only the 3rd person to rent the truck in question. His decision remains the same and the situation will not be reviewed any further. Thank you again for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
October 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Ashley D[redacted], our Executive Assistant for our Southern Virginia Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Ms. [redacted] has been contacted several times by management in her area. She also personally offered her apology for the inconvenience Ms. [redacted] experienced, however, explained nothing further will be done. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
September 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Daley D[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. He informed...
our office he spoke to Ms. [redacted] once again and explained the renting location was open every day that weekend. He also reminded her she requested the trailer until Sunday evening September 4th after originally only requesting the trailer for 7 hours on September 1st. Our Dealer and Traffic Department called Ms. [redacted] several times to find out when she would be returning our trailer and was told if the trailer was not returned by 11: 00 AM on September 4th, there would be an extra day’s charge. Our Dealer was open until 4:00 PM on September 4th and the trailer was not dropped off until they were already closed. The rental period for this was 3 days and 21 hours. Mr. D[redacted] relayed a refund was not justified. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 13, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Attached is a letter from RepWest Insurance Company explaining, during their research, they consider reimbursement of the rental charges fair resolution and no further refunds or adjustments will be issued. The adjuster also mentioned the arbitration program in his letter as well as in the attached email. Please be advised our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him the extra...
fees have been cleared.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Fredi Arriaga, our Area Field Manager for our Las Vegas West Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response: 'Dear Mr. [redacted], We thank you for your business. I have waived the returning extra charges as customer service. Please let me know if you need further help Regards, Fredi Arriaga Area Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
September 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], a Senior Customer Service Agent, reviewed Mr. [redacted]’ recent comments as well as his initial contract agreement for an in-town rental. Mr. [redacted] signed a contact agreeing to return the equipment to the same rental location. Mr. [redacted] relayed when he spoke to Mr. [redacted], Mr. [redacted] stated he had called during his rental informing a representative he changed his destination. We have no record that supports this information. Please be advised the charges are valid and our resolution in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Karen D[redacted], our Executive Assistant for our Fort Lauderdale Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office she sent Ms. [redacted] an email with copies of the refund for the $50 Reservation Guarantee Fee back to her [redacted] account ending in 6126, the full refund of the rental in the amount of $137.86 issued to her [redacted] account ending in 6812, and a VIP Certificate for $50 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. D[redacted] also explained the Promissory Note for $40.71 was canceled. The refunds were issued on August 6th and should post on Ms. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 23, 2016 Revdex.com ID#[redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Sandra G[redacted], our President for our Rhode Island Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she confirmed the refund was issued on April 12th for $63.25 and emailed Mr. [redacted] the receipt for the credit as well. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. Leake.Donna S[redacted], Senior Staff for our Eastern Ontario Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered an...
apology for the inconvenience she experienced. She also advised her of refunds for $662.08 and $194.36 and sent her copies of the refund transactions.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Liz L[redacted], our Traffic Manager for our Gulf Coast Texas Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she...
spoke to Mr. [redacted] and discussed their concerns. They were able to reach an amicable resolution. A refund for $130 was issued back to their Visa account, which includes reimbursement for the Reservation Guarantee Fee and 80 miles at $1 a mile. Mr. [redacted] relayed he needed the truck for four more days, therefore, they met in the middle and allowed two extra days with the truck at no charge. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
September 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Sakiya R[redacted], our Executive Assistant for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. She informed our office our GM for our U-Haul Moving and...
Storage of Cocoa has made at least two separate attempts to reach Mr. [redacted]. He left messages requesting a return call to personally address his concerns and offer a resolution. He hopes to hear back soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1044460 Thank you for your concern for our customer Mr. [redacted]. Jon S[redacted], our President for our Western Georgia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] dropped off the truck...
right before closing and drove away. He was contacted and informed of the cleaning fee but Mr. [redacted] did not respond by taking care of the cleaning, therefore, our GM and Assistant GM took care of the cleaning before it could be dispatched to the next family needing to move. We also show Mr. [redacted] called into our Emergency Road Assistance line and stated the two rear tires of the U-Haul truck are stuck in the mud. Mr. S[redacted] relayed the cleaning charge would stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria [redacted] Executive Assistant U-Haul International
July 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Amanda C[redacted], our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email on July 6th:Mr...
[redacted], I want to begin by apologizing for any inconveniences you may have been caused on our part. I have thoroughly reviewed both of your rentals from this past weekend. After reviewing the files and discussing with our Marketing Company President, we have agreed to issue you a refund in the amount of $50 for the Reservation Guarantee due to the Gadsden Bus Station not being open when you arrived for your scheduled pickup. We are also issuing a credit in the amount of $35.64, which is half of the mileage used on the 15' moving truck due to having to make a second trip in the smaller truck. This puts your total refund at $85.64. Because you did have to make a second trip, you actually had 30' of moving truck space versus the original 20' that you requested. Unfortunately, we are unable to refund anything on the trailer because we did cover the second trip in the truck. We are also unable to refund for the movers as our Reservation Guarantee payment is our compensation for delaying your move. If there is anything that I can further assist you with, please feel free to reach out to me. Thank you, Amanda C[redacted] U-Haul MCO 762 Traffic Control Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 28, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. If Mr. [redacted] wishes to pursue his claim, he should contact the adjuster at RepWest Insurance Company and ask that her claim be reopened for another review. The adjuster’s contact information was listed on their statement I previously sent your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Kevin G[redacted], our GM for our U-Haul Moving and Storage of Historic Ybor City, followed up on the information Mr. [redacted] provided. He assured our office Mr....
[redacted]’s claim with RepWest is currently being investigated for a resolution. His claim number is [redacted] He also mentioned the full amount of the auto transport rental was refunded back to his [redacted] account. The refund should post on his next credit card statement if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Kathy L[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the...
information Ms. [redacted] provided and sent her the following email in response: Good Afternoon [redacted], I am reaching out to you in regards to the Revdex.com complaint you filed with your recent U-Haul rental. The phone call with Leonora was reviewed by her manager who is also reviewing it with her. He will be providing her further training to prevent a similar situation from happening in the future. I do apologize for this misunderstanding. Thank you, Katie Lansing Executive Assistant U-Haul Co. of Western New York Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
July 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s recent comments to our office. Dick P[redacted], our President for our Mississippi Regional Office, reviewed Ms. [redacted]’s information again. He advised our office Ms. [redacted] was only the 3rd person to rent the truck in question. His decision remains the same and the situation will not be reviewed any further. Thank you again for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
October 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Ashley D[redacted], our Executive Assistant for our Southern Virginia Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Ms. [redacted] has been contacted several times by management in her area. She also personally offered her apology for the inconvenience Ms. [redacted] experienced, however, explained nothing further will be done. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
September 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Daley D[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. He informed...
our office he spoke to Ms. [redacted] once again and explained the renting location was open every day that weekend. He also reminded her she requested the trailer until Sunday evening September 4th after originally only requesting the trailer for 7 hours on September 1st. Our Dealer and Traffic Department called Ms. [redacted] several times to find out when she would be returning our trailer and was told if the trailer was not returned by 11: 00 AM on September 4th, there would be an extra day’s charge. Our Dealer was open until 4:00 PM on September 4th and the trailer was not dropped off until they were already closed. The rental period for this was 3 days and 21 hours. Mr. D[redacted] relayed a refund was not justified. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 13, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Attached is a letter from RepWest Insurance Company explaining, during their research, they consider reimbursement of the rental charges fair resolution and no further refunds or adjustments will be issued. The adjuster also mentioned the arbitration program in his letter as well as in the attached email. Please be advised our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him the extra...
fees have been cleared.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Fredi Arriaga, our Area Field Manager for our Las Vegas West Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response: 'Dear Mr. [redacted], We thank you for your business. I have waived the returning extra charges as customer service. Please let me know if you need further help Regards, Fredi Arriaga Area Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International