Beverly Hills Weight Loss Clinics

January 11, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted]Angelique F[redacted], our Executive Assistant for ou[redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email on January 5th...

in response:Hello Mr. [redacted] I wanted to thank you for taking the time to talk with me last night about the complaint that was put in, and also apologize for the inconvenience on your rental. I wanted to let you know that I have reviewed the file over with my MCP and we will be issuing you a $50 Reservation Guarantee today. This will go back to the card we have on file. Please allow 3-5 business days for this to show. If you have any concerns please feel free to contact me at anytime as I have left you with my cell number. Kind Regards, Angelique [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]tU-Haul International

May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Area Field Manager for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided. He explained he spoke to Mrs. [redacted] and...

informed her that the refund could take 3 to 5 business days to post to her account. Mrs. [redacted] stated she had bills to pay and she incurred overdraft charges because the refund was not back in her account yet. Mr. [redacted] advised her to check with her bank and provided her with a reference number to give her bank to research the refund. The overdraft charges were incurred because she used her account to make charges before the refund hit her account. Please be advised we are not responsible for the overdraft fees. Our records indicate the refund for $200 was issued to their [redacted] account on May 22nd.
In regards to the U-Haul dealer, Mr. [redacted] explained there was normally someone who handles the U-Haul business available from 6am to 6pm. Mrs. [redacted] relayed they could not go back to the U-Haul location for the contract because they had to be moved out by 1:00, however, she did receive an emailed a copy of the rental agreement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 29, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: 1132122   Thank you for your concern for our customer Mr. [redacted].   Stephanie Gill, Traffic Control Manager, left a message for Mr. [redacted] on 6/27/2016 and apologized for the service he received. Mr. [redacted] was...

given the $50.00 reservation guarantee, and his total rental charges were reversed, in the amount of $69.79.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

August 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Karen D[redacted], our Executive Assistant for our Fort Lauderdale Regional Office, followed up on the information Ms. [redacted] provided.  She informed...

our office she sent Ms. [redacted] an email with copies of the refund for the $50 Reservation Guarantee Fee back to her [redacted] account ending in 6126, the full refund of the rental in the amount of $137.86 issued to her [redacted] account ending in 6812, and a VIP Certificate for $50 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Ms. D[redacted] also explained the Promissory Note for $40.71 was canceled.  The refunds were issued on August 6th and should post on Ms. [redacted]’s next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Daley D[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided.  He informed...

our office he spoke to Ms. [redacted] once again and explained the renting location was open every day that weekend.  He also reminded her she requested the trailer until Sunday evening September 4th after originally only requesting the trailer for 7 hours on September 1st.  Our Dealer and Traffic Department called Ms. [redacted] several times to find out when she would be returning our trailer and was told if the trailer was not returned by 11: 00 AM on September 4th, there would be an extra day’s charge.  Our Dealer was open until 4:00 PM on September 4th and the trailer was not dropped off until they were already closed.  The rental period for this was 3 days and 21 hours.  Mr. D[redacted] relayed a refund was not justified.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

That is not true! And even when I arrived at the 54 location in [redacted] they acknowledge the damage and told me to contact them! What a ripoff Uhaul is! They don't want to pay and be responsible for the damage of my vehicle! I called the people in Nesbit Ferry and sent photos of the damage and I never got any response!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not done anything!  [redacted] called and said I had already received a "sweet deal".  He also stated he could not do anything about the customer service in Phoenix as there are 7,000 employees and he couldn't track down the ones who provided horrible customer service.  He then stated he could not do anything to [redacted], even though he lied to me and sent me down the road during rush hour with a rented trailer that did not meet federal highway safety standards.  So this was, in essence, a waste of time.   U-Haul is not willing to do anything to weed out the bad apples in their ranks.  Or maybe this is the norm with them.  Hard to tell.  They were put on notice that they rented a trailer that violated federal highway standards.  They did not care.  This was a joke.
Regards,
[redacted]

June 19, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Arkansas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted], and explained,...

although we do not prorate as noted on the storage agreement, he will go ahead and issue a refund for the requested amount of $69.67 in the interest of customer good faith.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer [redacted] the Area Field Manager for the [redacted] dealer credited $329.00 to Mr.[redacted] Card,, The credit should appear on Mr,[redacted] next credit card statement,Our customers arevery important ro us and we regret to...

hear of situations that causeproblems for them. Thank you for bringing this matter to ourattention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International

December 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] concerns to our office.  Please be advised the name on the U-Haul contract is listed as [redacted].Stu K[redacted], our Field Manager for our Southern Massachusetts and Cape Cod Regional Office,...

followed up on the information Ms. [redacted] provided.  He attempted to speak to Ms. [redacted] but reached her voice mail.  He left a detailed message with his direct cell phone number should she have other questions.  Mr. K[redacted] explained this issue is a matter between Ms. [redacted] and her daughter’s boyfriend, Mr. [redacted].  U-Haul is the third party.  The credit card was authorized by Ms. [redacted], as she mentioned in her letter to your office, for all charges relating to this rental from start to finish.  We can only make a refund to the credit card if another form of payment is provided.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. Rini.   Dan L[redacted], our Area Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  He informed or office he spoke to Mr....

[redacted] and asked if there was something new he needed to be aware of since he felt he had resolved Mr. Rini’s concerns in their conversation they had on October 26, 2016.  Mr. [redacted] relayed his satisfaction with the resolution and he would withdraw his complaint with your office.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 29, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Kevin G[redacted], our GM for our U-Haul Moving and Storage of Historic Ybor City, followed up on the information Mr. [redacted] provided.  He assured our office Mr....

[redacted]’s claim with RepWest is currently being investigated for a resolution.  His claim number is [redacted]  He also mentioned the full amount of the auto transport rental was refunded back to his [redacted] account.  The refund should post on his next credit card statement if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

l.com> wrote:Okay, How can I reopen the claim or should I file a new complaint. I've gotten the paperwork from Uhaul which support my claim. I would like a refund of the monies that is owed to me.  Thank you,[redacted]

July 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Zane R[redacted], our President for our North East Dallas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for $116.54 was issued back to Mr....

[redacted]’s Visa account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

It has almost been a month since I was promised $400 in vouchers for U-Haul and I have not received nothing yet. Every time I ask the store manager he gives me the same response saying that it will come in my email. I don't understand why it takes so long to come in an email. With the push of a button I should receive it right away. It seems like the same games they have been playing for a while. Until I received the email I refuse to believe that this issue has been resolved. I have also been checking my spam folder and nothing in there. I don't understand why uhaul can't just resolve these simple issues in an appropriate time frame.

December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage at [redacted] in Jacksonville, FL, followed up on the information Mr. [redacted] provided and sent him the following email on...

November 26th in response:[redacted], I have tried contacting you and have left several voicemail in regards to your storage unit asking for a call back and have not heard back from you. I will allow you to pay $137.05 which is rent for October along with late fees and move out by 11/29/14. Please give me a call back on my cell phone at ###-###-####. Thank You, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Sakiya R[redacted], our Executive Assistant for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office our GM for our U-Haul Moving and...

Storage of Cocoa has made at least two separate attempts to reach Mr. [redacted]. He left messages requesting a return call to personally address his concerns and offer a resolution.  He hopes to hear back soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Larry M**, our GM for our Moving and Storage at N. Sam Houston, followed up on the information Mr. [redacted] provided.  He informed our office he attempted to speak to Mr. [redacted]...

but reached his voice mail.  He left a message explaining he could contact our Credit Administration Department to set up a payment plan because a payment plan could not be set up locally at his store.  Mr. [redacted] can reach our Credit Administration Department through ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International