July 8, 2016 Revdex.com concern #[redacted]U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted]. Denise F[redacted], Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental...
on 7/6/2016 in the amount of $199.94. Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International
December 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Nevada Regional Office, followed up on the information Mr. [redacted] provided. She relayed that noted on the rental contract...
for the Promissory Note, it does state if payment is not received in 7 days, U-Haul will immediately initiate collection procedures. Collection was done on the 10th day.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Hello, I appreciate the effort on the business' part however, I am out of pocket for car repairs I incurred as a result of their actions. Also, I do not plan to do business with them in the future for their lack integrity as they did not honour their warranty or accept responsibility for causing me issues with my new vehicle. I prefer a cash settlement to cover my expenses.Thanks,[redacted]
December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr[redacted]Paul B[redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our Area Field Manager contacted...
Mr. [redacted] and left a message requesting a call back. He plans to explain our procedure of equipment substitution and how our $50 Reservation Guarantee Fee program works. Mr. Barbanti relayed the $50 has been issued back to Mr. [redacted]’s credit card but no other reimbursement is warranted. We did provide equipment for his move and Mr. [redacted] completed his move. The area Mr. [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation. We located a 20-foot truck with a 12-foot trailer and Mr. [redacted] accepted. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage at [redacted] in Jacksonville, FL, followed up on the information Mr. [redacted] provided and sent him the following email on...
November 26th in response:[redacted], I have tried contacting you and have left several voicemail in regards to your storage unit asking for a call back and have not heard back from you. I will allow you to pay $137.05 which is rent for October along with late fees and move out by 11/29/14. Please give me a call back on my cell phone at ###-###-####. Thank You, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Robert K[redacted], our President for our Los Angeles East Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr....
[redacted], my name is Robert K[redacted], I am the Market Company President for U-Haul of Los Angeles East. I am reaching out to you regarding your letter to the Revdex.com. Please call me at your earliest convenience so that we may discuss a resolution. Robert K[redacted] MCP [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
November 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. Rini. Dan L[redacted], our Area Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed or office he spoke to Mr....
[redacted] and asked if there was something new he needed to be aware of since he felt he had resolved Mr. Rini’s concerns in their conversation they had on October 26, 2016. Mr. [redacted] relayed his satisfaction with the resolution and he would withdraw his complaint with your office. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Area Field Manager for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided. He explained he spoke to Mrs. [redacted] and...
informed her that the refund could take 3 to 5 business days to post to her account. Mrs. [redacted] stated she had bills to pay and she incurred overdraft charges because the refund was not back in her account yet. Mr. [redacted] advised her to check with her bank and provided her with a reference number to give her bank to research the refund. The overdraft charges were incurred because she used her account to make charges before the refund hit her account. Please be advised we are not responsible for the overdraft fees. Our records indicate the refund for $200 was issued to their [redacted] account on May 22nd.
In regards to the U-Haul dealer, Mr. [redacted] explained there was normally someone who handles the U-Haul business available from 6am to 6pm. Mrs. [redacted] relayed they could not go back to the U-Haul location for the contract because they had to be moved out by 1:00, however, she did receive an emailed a copy of the rental agreement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
It has almost been a month since I was promised $400 in vouchers for U-Haul and I have not received nothing yet. Every time I ask the store manager he gives me the same response saying that it will come in my email. I don't understand why it takes so long to come in an email. With the push of a button I should receive it right away. It seems like the same games they have been playing for a while. Until I received the email I refuse to believe that this issue has been resolved. I have also been checking my spam folder and nothing in there. I don't understand why uhaul can't just resolve these simple issues in an appropriate time frame.
November 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and her mother, [redacted]. Tyeva R[redacted], our GM for our U-Haul Moving and Storage at Airline Blvd, followed up on the information Ms. [redacted] provided. ...
She informed our office the quote given to Ms. [redacted] was based on estimated miles. Once she returned the equipment, her actual mileage surpassed her estimate, which was the reason why her quote differed from her actual charge. Ms. R[redacted] explained this to Ms. [redacted] upon return and also to Ms. [redacted] on the phone as well. Ms. R[redacted] stated both Ms. [redacted] and Ms. [redacted] understood and said she gets paid the end of the week. Ms. R[redacted] said she would put the rental on a Promissory Note and she’d have 7 days to pay. The truck was checked for ants and found no trace of ants. She spoke to Ms. [redacted] again on October 25th to explain charges and said she would give her another call back. She has called 3 additional times and the call has always gone to voicemail. She advised our office the charges are correct and will stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]’s concerns were addressed by [redacted]...
Insurance Company. If he wishes to pursue the claim he will need to keep in contact with his adjuster at [redacted] Insurance Company.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our Hamilton, Ontario Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and agreed to issue her a refund for the $30 Service Fee. Ms. [redacted] should receive the refund check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
July 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted].Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:Mr. [redacted], I am sorry for the problems with your hitch reservation. The manager of the location has done your refund and you should see this credit on your card used in 3-5 business days. Thanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
No call was received at my point of contact or by my Mother in Relation to this scenario as my sister is my next contact as far as address and phone number. In addition the unit that was in lein as thé business Claims was the unit that should have been in action status as per my records w 246 was the last unit I made paymenton prior to this incident. Additionally I have requested réconciliation of my account which I have not gotten not to mention the fact that your own records and mailings to me support that unit 246 was still an active Account as of 11.21.16. You auctioned the wrong unit. Failed to provide proper notification and covered it with sorry. This is not acceptable. I wish to continue this dispute until a respectable compensation is reached.
April 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our U-Haul Storage Centers of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he sent an email to Mr. [redacted]...
advising him of a refund for $28.25 he issued back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...
advised of a refund for $162.01 as an adjustment on his rental. The refund was issued back to his Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Traffic Manager for our Fort Worth Regional Office, reviewed the recent comments from Ms. [redacted] and sent her the following email in response:
[redacted], I wanted to make sure and reach to let you know we have issued you a $50 VIP to be used towards your next U-Haul rental. The certificate # ([redacted]) was emailed to this same email address. We apologize for all the troubles you have encountered using our services, we hope you know this is not how we want or customer’s to be treated or experience during their move. If we can be of further service feel free in contacting me at the information below. Again, thank you for choosing U-Haul, and we look forward to serving your moving needs in the future. Sincerely, [redacted] Fort Worth Traffic Control Manager ###-###-#### – office [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
Good Morning...
[redacted]. My name is [redacted], and I am writing you regarding your recent concern with the U-Haul center you had a bad experience with. I have tried to contact you by phone, but when they answer they tell me it is the wrong phone number. I would love to talk to you regarding your concern. Please call me at ###-###-####. I look forward to speaking with you. Thank you!
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Tiffany W[redacted] did call once last week, she stated she'd call back & never did! Tiffany was only concerned with why I hadn't gotten a call back from the insurance company & could not provide any information about my other concerns. I am still very much interested in getting a call from U-Haul to discuss the refund of the locksmith & also a refund of a portion of my storage rent. I don't understand why U-Haul has such poor follow up, even after the complaint to the Revdex.com, this company does not care about their customers. I know the only reason I even got a call was because of this complaint. Which is beyond poor business practices! I want a return call with some information about concerns I still have. I wonder when I will get it. I will call Tiffany on 2/9/17, hopefully I can get some help, but I'm pretty sure I will not! I'm still very much unsatisfied!
October 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Mike V[redacted], our President for our Las Vegas West Regional Office, followed up on the information...
Mr. [redacted] provided. He informed our office he has been in contact with Ms. [redacted] and agreed to issue a refund for the fees she was charged. He mentioned she was charged the fee because she did not bring the truck back as contracted causing another reservation not to be filled, thereby causing our U-Haul Center to refund the Reservation Guarantee Fee. In the interest of customer good faith, Mr. V[redacted] authorized a refund and Ms. [redacted] will pick up the check, if not already, at his office per his agreement with her. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 8, 2016 Revdex.com concern #[redacted]U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted]. Denise F[redacted], Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental...
on 7/6/2016 in the amount of $199.94. Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International
December 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Nevada Regional Office, followed up on the information Mr. [redacted] provided. She relayed that noted on the rental contract...
for the Promissory Note, it does state if payment is not received in 7 days, U-Haul will immediately initiate collection procedures. Collection was done on the 10th day.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Hello, I appreciate the effort on the business' part however, I am out of pocket for car repairs I incurred as a result of their actions. Also, I do not plan to do business with them in the future for their lack integrity as they did not honour their warranty or accept responsibility for causing me issues with my new vehicle. I prefer a cash settlement to cover my expenses.Thanks,[redacted]
December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr[redacted]Paul B[redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our Area Field Manager contacted...
Mr. [redacted] and left a message requesting a call back. He plans to explain our procedure of equipment substitution and how our $50 Reservation Guarantee Fee program works. Mr. Barbanti relayed the $50 has been issued back to Mr. [redacted]’s credit card but no other reimbursement is warranted. We did provide equipment for his move and Mr. [redacted] completed his move. The area Mr. [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation. We located a 20-foot truck with a 12-foot trailer and Mr. [redacted] accepted. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage at [redacted] in Jacksonville, FL, followed up on the information Mr. [redacted] provided and sent him the following email on...
November 26th in response:[redacted], I have tried contacting you and have left several voicemail in regards to your storage unit asking for a call back and have not heard back from you. I will allow you to pay $137.05 which is rent for October along with late fees and move out by 11/29/14. Please give me a call back on my cell phone at ###-###-####. Thank You, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Robert K[redacted], our President for our Los Angeles East Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr....
[redacted], my name is Robert K[redacted], I am the Market Company President for U-Haul of Los Angeles East. I am reaching out to you regarding your letter to the Revdex.com. Please call me at your earliest convenience so that we may discuss a resolution. Robert K[redacted] MCP [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
November 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. Rini. Dan L[redacted], our Area Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed or office he spoke to Mr....
[redacted] and asked if there was something new he needed to be aware of since he felt he had resolved Mr. Rini’s concerns in their conversation they had on October 26, 2016. Mr. [redacted] relayed his satisfaction with the resolution and he would withdraw his complaint with your office. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Area Field Manager for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided. He explained he spoke to Mrs. [redacted] and...
informed her that the refund could take 3 to 5 business days to post to her account. Mrs. [redacted] stated she had bills to pay and she incurred overdraft charges because the refund was not back in her account yet. Mr. [redacted] advised her to check with her bank and provided her with a reference number to give her bank to research the refund. The overdraft charges were incurred because she used her account to make charges before the refund hit her account. Please be advised we are not responsible for the overdraft fees. Our records indicate the refund for $200 was issued to their [redacted] account on May 22nd.
In regards to the U-Haul dealer, Mr. [redacted] explained there was normally someone who handles the U-Haul business available from 6am to 6pm. Mrs. [redacted] relayed they could not go back to the U-Haul location for the contract because they had to be moved out by 1:00, however, she did receive an emailed a copy of the rental agreement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
It has almost been a month since I was promised $400 in vouchers for U-Haul and I have not received nothing yet. Every time I ask the store manager he gives me the same response saying that it will come in my email. I don't understand why it takes so long to come in an email. With the push of a button I should receive it right away. It seems like the same games they have been playing for a while. Until I received the email I refuse to believe that this issue has been resolved. I have also been checking my spam folder and nothing in there. I don't understand why uhaul can't just resolve these simple issues in an appropriate time frame.
November 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and her mother, [redacted]. Tyeva R[redacted], our GM for our U-Haul Moving and Storage at Airline Blvd, followed up on the information Ms. [redacted] provided. ...
She informed our office the quote given to Ms. [redacted] was based on estimated miles. Once she returned the equipment, her actual mileage surpassed her estimate, which was the reason why her quote differed from her actual charge. Ms. R[redacted] explained this to Ms. [redacted] upon return and also to Ms. [redacted] on the phone as well. Ms. R[redacted] stated both Ms. [redacted] and Ms. [redacted] understood and said she gets paid the end of the week. Ms. R[redacted] said she would put the rental on a Promissory Note and she’d have 7 days to pay. The truck was checked for ants and found no trace of ants. She spoke to Ms. [redacted] again on October 25th to explain charges and said she would give her another call back. She has called 3 additional times and the call has always gone to voicemail. She advised our office the charges are correct and will stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]’s concerns were addressed by [redacted]...
Insurance Company. If he wishes to pursue the claim he will need to keep in contact with his adjuster at [redacted] Insurance Company.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our Hamilton, Ontario Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and agreed to issue her a refund for the $30 Service Fee. Ms. [redacted] should receive the refund check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
July 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted].Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:Mr. [redacted], I am sorry for the problems with your hitch reservation. The manager of the location has done your refund and you should see this credit on your card used in 3-5 business days. Thanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
No call was received at my point of contact or by my Mother in Relation to this scenario as my sister is my next contact as far as address and phone number. In addition the unit that was in lein as thé business Claims was the unit that should have been in action status as per my records w 246 was the last unit I made paymenton prior to this incident. Additionally I have requested réconciliation of my account which I have not gotten not to mention the fact that your own records and mailings to me support that unit 246 was still an active Account as of 11.21.16. You auctioned the wrong unit. Failed to provide proper notification and covered it with sorry. This is not acceptable. I wish to continue this dispute until a respectable compensation is reached.
April 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our U-Haul Storage Centers of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he sent an email to Mr. [redacted]...
advising him of a refund for $28.25 he issued back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...
advised of a refund for $162.01 as an adjustment on his rental. The refund was issued back to his Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Traffic Manager for our Fort Worth Regional Office, reviewed the recent comments from Ms. [redacted] and sent her the following email in response:
[redacted], I wanted to make sure and reach to let you know we have issued you a $50 VIP to be used towards your next U-Haul rental. The certificate # ([redacted]) was emailed to this same email address. We apologize for all the troubles you have encountered using our services, we hope you know this is not how we want or customer’s to be treated or experience during their move. If we can be of further service feel free in contacting me at the information below. Again, thank you for choosing U-Haul, and we look forward to serving your moving needs in the future. Sincerely, [redacted] Fort Worth Traffic Control Manager ###-###-#### – office [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
Good Morning...
[redacted]. My name is [redacted], and I am writing you regarding your recent concern with the U-Haul center you had a bad experience with. I have tried to contact you by phone, but when they answer they tell me it is the wrong phone number. I would love to talk to you regarding your concern. Please call me at ###-###-####. I look forward to speaking with you. Thank you!
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Tiffany W[redacted] did call once last week, she stated she'd call back & never did! Tiffany was only concerned with why I hadn't gotten a call back from the insurance company & could not provide any information about my other concerns. I am still very much interested in getting a call from U-Haul to discuss the refund of the locksmith & also a refund of a portion of my storage rent. I don't understand why U-Haul has such poor follow up, even after the complaint to the Revdex.com, this company does not care about their customers. I know the only reason I even got a call was because of this complaint. Which is beyond poor business practices! I want a return call with some information about concerns I still have. I wonder when I will get it. I will call Tiffany on 2/9/17, hopefully I can get some help, but I'm pretty sure I will not! I'm still very much unsatisfied!
October 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Mike V[redacted], our President for our Las Vegas West Regional Office, followed up on the information...
Mr. [redacted] provided. He informed our office he has been in contact with Ms. [redacted] and agreed to issue a refund for the fees she was charged. He mentioned she was charged the fee because she did not bring the truck back as contracted causing another reservation not to be filled, thereby causing our U-Haul Center to refund the Reservation Guarantee Fee. In the interest of customer good faith, Mr. V[redacted] authorized a refund and Ms. [redacted] will pick up the check, if not already, at his office per his agreement with her. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International