Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Mr. [redacted] provided. She informed our office that messages have been left for Mr. [redacted] requesting a return call but she has not...

heard back as of yet. She also explained his boxes arrived at the designated location in Prescott and on time according to his contract.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], a Senior Customer Service Agent, reviewed Mr. [redacted]’ recent comments as well as his initial contract agreement for an in-town rental.  Mr. [redacted] signed a contact agreeing to return the equipment to the same rental location.  Mr. [redacted] relayed when he spoke to Mr. [redacted], Mr. [redacted] stated he had called during his rental informing a representative he changed his destination.  We have no record that supports this information.  Please be advised the charges are valid and our resolution in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 23, 2016   Revdex.com ID#[redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Sandra G[redacted], our President for our Rhode Island Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office she confirmed the refund was issued on April 12th for $63.25 and emailed Mr. [redacted] the receipt for the credit as well.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 28, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Steve L[redacted], our President for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Dear Mr. [redacted], I received...

notice of your letter to the Revdex.com. I would like to apologize for the difficulty you experienced with your recent rental. After looking into the matter, I see you indeed were overcharged. The location collected $394.29 and the charges should have been $270.44. I have issued a CREDIT to your card for the difference, which is - $123.85. A breakdown of the correct charges is below:1. Rental Rate = $19.952. 70 miles @ .79 a mile = $55.303. CDW = $10.004. Environmental Fee = $1.005. Fuel = $10.506. Deductible for the accident = $150.007. Tax = $23.698. TOTAL CHARGES = $270.44I understand you are also asking for a refund of the $150.00 deductible charged due to the accident you had with our equipment. This money is not refundable. The contract terms explained that the CDW you purchased for $10.00 relieves you of the responsibility for damages AFTER the first $150.00. Please keep in mind that the truck you rented was brand new, only had 130 miles on it, and the repairs needed after your accident will exceed $2,000.00. In addition, the bill we paid for the Towing company to get the truck removed from being stuck on top of your trailer was $1,000.00. Clearly, you made a good choice to purchase the CDW and therefore limit your responsibility to just $150.00.I have attached a copy of your Rental Contract as well as a copy of the CREDIT that was issued today. If you have any questions, you can contact me at [redacted] Sincerely,Steve L[redacted], PresidentU-Haul Co. of St. LouisOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I very much disagree with Uhaul’s response.“When Ms. [redacted] contacted our Peoria U-Haul location, she was advised he did not have all the boxes she needed. Ms.[redacted] relayed when Ms. [redacted] contacted our Corporate Reservation Department, they were unaware of equipment availability and Ms. [redacted] would have been advised the local office would be back in contact to schedule her reservation.”While I did contact the Peoria office and was advised that they did not have any Upods, I contacted the Customer Service line (it was after hours in Peoria) to ask how to get the Upods.  I was told they would be shipped in to Peoria.  At no time, either during the phone conversation with the Corporate Reservation nor the online Reservation that was made was I informed that the Peoria Office would need to be contacted to verify equipment.  I was actually told by the Corporate Reservation Customer Service Agent that if I did make the reservation, the Upods would be sent to Peoria.   This was not advised by the Peoria locationuntil I called them the day I was to pick up the Upods.  For this reason- I am holding to this complaint. Neither the 800 number nor the online reservation redirected me back to the Peoria office. “Our Peoria location contacted Ms. [redacted] back to again explain they only had one box available and she would need totravel to an alternate location to secure the needed equipment.”This is not true either- I was not informed ‘up front’ that I would need to travel to get the Upods. I was told that theywould be available, as my reservation confirmation says, in Peoria on the date they were reserved. Sincerely- [redacted]
Regards,
[redacted]

July 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Amanda C[redacted], our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email on July 6th:Mr...

[redacted], I want to begin by apologizing for any inconveniences you may have been caused on our part. I have thoroughly reviewed both of your rentals from this past weekend. After reviewing the files and discussing with our Marketing Company President, we have agreed to issue you a refund in the amount of $50 for the Reservation Guarantee due to the Gadsden Bus Station not being open when you arrived for your scheduled pickup. We are also issuing a credit in the amount of $35.64, which is half of the mileage used on the 15' moving truck due to having to make a second trip in the smaller truck. This puts your total refund at $85.64. Because you did have to make a second trip, you actually had 30' of moving truck space versus the original 20' that you requested. Unfortunately, we are unable to refund anything on the trailer because we did cover the second trip in the truck. We are also unable to refund for the movers as our Reservation Guarantee payment is our compensation for delaying your move. If there is anything that I can further assist you with, please feel free to reach out to me. Thank you, Amanda C[redacted] U-Haul MCO 762 Traffic Control Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Chelsea K[redacted] in our Equipment Recovery Department reviewed Mr. [redacted]’s recent comments to your office.  She sent him an invoice of the toll charges and asked him to call her direct if he had questions regarding the invoice.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 13, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Attached is a letter from RepWest Insurance Company explaining, during their research, they consider reimbursement of the rental charges fair resolution and no further refunds or adjustments will be issued.  The adjuster also mentioned the arbitration program in his letter as well as in the attached email.  Please be advised our decision in the matter remains the same.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. Leake.Donna S[redacted], Senior Staff for our Eastern Ontario Regional Office, followed up on the  information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered an...

apology for the inconvenience she experienced.  She also advised her of refunds for $662.08 and $194.36 and sent her copies of the refund transactions.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Central Alabama Regional Office, reviewed Mr. [redacted] recent comments and sent him the following email in response:
Good afternoon, I have contacted UHaul's credit card processing department and was instructed that the $50 did go through. Please give the following tracking number to your institution: [redacted]. Best, Executive Assistant [redacted], ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 7, 2016   Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided.  She...

informed our office she spoke to Mr. [redacted] and explained she will take care of the charges for repairs he paid.  A refund for the repairs was issued to his credit card and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Katie S[redacted], our Executive Assistant for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office she mailed the receipt to Ms. [redacted] the afternoon of Monday, October 9th.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

the business has still not answered my questions nor have they explained why they provided a partial reimbursement for the first such mishap but not the second. Further I have asked on multiple occasions to speak with the supervisor via telephone and UHaul has consistently refused to do so including this pregenerated response that answers none of my questions or includes the manner in which I could speak to the supervisor as requested. The response is not acceptable as it does not address any part of the complaint rendered to UHaul or the Revdex.com

June 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Central North Carolina Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...

addressed her concerns. In addition to the previous refund for $370 he issued Ms. [redacted] on June 12th, Mr. [redacted] issued a supplemental refund for $180 to make a total refund for $550 as an adjustment on her rental plus her fuel receipt. Both refunds should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. B[redacted].   Brenda L[redacted], our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. B[redacted] provided.  She informed our...

office a refund for $60.74 was issued to Ms. B[redacted], which included the $30 collection fee.  Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to Ms. B[redacted]-Galvao but reached her voice mail.  The refund should post on Ms. B[redacted]-Galvao’s next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

No call was received at my point of contact or by my Mother in Relation to this scenario as my sister is my next contact as far as address and phone number. In addition the unit that was in lein as thé business Claims was the unit that should have been in action status as per my records w 246 was the last unit I made paymenton prior to this incident.  Additionally I have requested réconciliation of my account which I have not gotten not to mention the fact that your own records and mailings to me support that unit 246 was still an active Account as of 11.21.16. You auctioned the wrong unit. Failed to provide proper notification and covered it with sorry. This is not acceptable. I wish to continue this dispute until a respectable compensation is reached.