Beverly Hills Weight Loss Clinics

February 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Stacy [redacted] and Allison Pecora, whose name is listed on the rental agreement.   Darrell S[redacted], our Gm for our U-Haul Moving and Storage of Salisbury, followed up on the...

information Ms. [redacted] provided.  He informed our office a refund of the shipping contract has been issued to Ms. [redacted]  The refund for $1734 should post on their next [redacted] credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] concerns to our office.Dianne R[redacted], a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response:Thank you for contacting our office re:...

your inquiry in trying to complete a reservation. Please call our National Sales and Reservations line @ ###-###-#### and any sales agent can assist you in getting a reservation set up.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted] Executive AssistantU-Haul International

September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for our North Seattle Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he left a message for Ms. [redacted] on...

August 24th advising her he had issued a refund for the extra mileage charge in the amount of $42.85.  The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] on...

July 2nd and discussed her concerns and then most recently left a message requesting a call back. A refund for the $50 Reservation Guarantee Fee has been issued to Ms. [redacted] along with a refund for the truck rental as an adjustment. As we value Ms. [redacted] as a customer, Ms. [redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Ms. [redacted] and [redacted], whose name is on the storage account.   Bob M[redacted] our President for our Tampa Regional Office, followed up on the information Ms. [redacted] provided...

and sent the following email in response: Ms [redacted], I am aware that Darlene has been in contact with you regarding your storage unit that was sold at auction in Jan 2016 for non payment. I researched payment history and found that the last payment was in sept and was paid with a cc. My conversation with Darlene was that you believe you made payments on the account and that you want a refund for payments that we received for this unit after we sold it. Our records reflect no payments have been made on this account since sept. If you have receipts for payments please scan them and email them to me so that we can research. I am very sorry that we sold your items in storage. I did research all payment history, email letter history and phone call history. It is in my judgement that we exhausted all efforts to collect payment to bring the unit current on rent to avoid the sale. Again, it is very unfortunate that the unit was sold for non payment. If you have receipts for payments after sept 1 please provide them so that I can review further. Sincerely, Bob M[redacted] President UHaul Co of Tampa   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

June 24, 2016   Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Dan F[redacted], Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual charges. While we have no control of how the customer’s banking fees are processed we were able to come to resolution.   The customer was issued our $50.00 reservation guarantee since her equipment was not available at the original preferred pick up location which was 1.5 miles from original. Our customer was happy with the final resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

September 14, 2015Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Mark D[redacted], our Field Manager for our Western Michigan Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello, my name is...

Mark A D[redacted] the U-Haul Area Field Manager for the location you requested pickup from. I am sorry that the time we had available did not work for you. This is a busy time for us and our equipment is in and out quickly. I am sorry to here that you will not use us again. We do still appreciate you letting us know your feedback. I will personally review the reservation process to see if any adjustments need to be done.Mr. D[redacted] relayed when he made a reservation online while researching Mr. [redacted]’s concerns, our reservation system did not allow him to set a specific time for pick up.  Once the reservation is scheduled at a pick up location that has the available equipment, the reservation is guaranteed.  If we fail to have the size of equipment at the scheduled time and place, we offer to pay our customer $50 for that failure.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 25, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Christina J[redacted], a Reservation Manager for our San Francisco Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good...

Afternoon In regards to your customer objection file, it looks like you made a reservation for a 10ft box truck for pick up out of our Bryant St office for a 4 hour rental. This location does not provide the after hours drop off, so we sent you a scheduling text message so that you could either return the truck before they closed or after they open the following morning. The equipment you requested was dispatched at the time, date, and location that was requested and we waived the wrong destination fee since the truck was returned to the wrong location, on Bayshore instead of the agreed location on Bryant St. Unfortunately there is no compensation we can offer for this rental. I will go ahead and mark this file as resolved Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 5, 2017   Complaint id:   [redacted] U-Haul Reference id: [redacted]   Thank you for your concern regarding our customer Mr. [redacted].   After receiving Mr. [redacted]’s reply a copy of the letter mailed to Mr. [redacted] was sent to him via email. The letter was mailed U.S. Post as well. This letter is proof for Mr. [redacted] if any activity is found on his credit report. U-Haul did not report anything derogatory to any credit agency to our knowledge regarding this transaction. If Mr. [redacted] experiences any issues in the future this letter acts as his guarantee.   Thank you for allowing us the opportunity to readdress this issue.   Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International

There is still a problem with the billing. I have a lien on my storage unit in which the local office cannot take a payment until the lien is satisfied .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**  [redacted]

January 4, 2018   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Brittany E[redacted], a Senior Customer Service Agent, followed up on the recent comments from Ms. [redacted].  She relayed Ms. [redacted] was charged for one rental period and a two-day rental period was put on a Promissory Note.  Our U-Haul location refunded one rental period but the Promissory Note was not cleared.  The Promissory Note payment was processed on December 20th along with a $30 Service Fee.  In addition to the refund for $41.75 issued on November 29th, Ms. E[redacted] issued a supplemental refund for the $30 Service Fee.  The supplemental refund should post on Ms. [redacted]’s next Visa credit card statement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Roderick J[redacted], our GM for our U-Haul Moving and Storage at Candlestick, followed up on the information Ms. [redacted] provided. He informed our office he planned to contact Ms....

[redacted] and offer his apology for the inconvenience she experienced. He mentioned he was unable to locate a call into our Roadside Assistance line documenting the issue but still issued a refund for $210 as an adjustment on her rental. A full refund is not warranted due to the fact she completed her move. The refund should post on her next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

March 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted]   Carolyn J[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response: Mr. [redacted], I have attempted to contact you by phone. Please call me at [redacted] to discuss your letter to Revdex.com. Carolyn J[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 29, 2017   Revdex.com ID#: [redacted] U-Haul Ref# [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   John L**, a Customer Service Agent, reviewed Mr. [redacted]’ recent comments.  He contacted Mr. [redacted] and apologized for the delay in issuing the refund and assured him the refund should post to his account soon.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

The reason I emphatically did not accept this resolution was because it isnt fair of a complete and total misunderstanding and me being charged 3500.00 dollars when the vehicle was brought back on time, with the desired gas plus I had the damage waiver on it. I will accept the 1000.00 charged but I would like HALF to 2500 dollars credited back to my checking account. This has put me in a financial burden almost beyond repair. The manager [redacted] told me have fun going in debt while he charges my card and laughed about it, told me thats what I get for taking the rental out of state when my car almost came off the tow which I had to wait 6 hours in Utah to get help from someone passing by because I have no service. THIS IS A PERSONAL VENDETTA  AGAINST ME and if there can not be a resolution I will file a civil complaint. They could have negotiated or made a deal with me but they even told me I owe 1500 more dollars which all in total is 5000.00!!! They are just making up what they are trying to charge me and that coward [redacted] is a complete unprofessional jerk who does not know what was all said and the one recording that could have shown I did what I was suppose to do is missing (how convenient for them to rob me). Respectfully,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. But I would like to keep the rate at 209, as the contract I signed in June 2017, was not relayed to me as a month to month contract.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Cliff N[redacted], our Assistant GM for our U-Haul Moving and Storage at Taunton Rd., reviewed Ms. [redacted]’s recent comments.  He informed our office he spoke to Ms. [redacted] and discussed her concerns.  He offered his apology and was able to reach an amicable agreement of clearing her bill for the hitch installation.  A refund for $284.24 was issued and Ms. [redacted] relayed her satisfaction for the resolution.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: 9[redacted]Thank you for your continued concern for our customers [redacted] and [redacted]After another review of the situation and the recent comments from Mr. [redacted], please be advised we stand by the information Mr. P[redacted], our President for our Phoenix Metro Regional Office, previously offered.  However, as we value Ms. [redacted] and Mr. [redacted] as customers, I have taken the liberty of sending them a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International