October 25, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Christina J[redacted], a Reservation Manager for our San Francisco Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good...
Afternoon In regards to your customer objection file, it looks like you made a reservation for a 10ft box truck for pick up out of our Bryant St office for a 4 hour rental. This location does not provide the after hours drop off, so we sent you a scheduling text message so that you could either return the truck before they closed or after they open the following morning. The equipment you requested was dispatched at the time, date, and location that was requested and we waived the wrong destination fee since the truck was returned to the wrong location, on Bayshore instead of the agreed location on Bryant St. Unfortunately there is no compensation we can offer for this rental. I will go ahead and mark this file as resolved Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 14, 2015Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Mark D[redacted], our Field Manager for our Western Michigan Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello, my name is...
Mark A D[redacted] the U-Haul Area Field Manager for the location you requested pickup from. I am sorry that the time we had available did not work for you. This is a busy time for us and our equipment is in and out quickly. I am sorry to here that you will not use us again. We do still appreciate you letting us know your feedback. I will personally review the reservation process to see if any adjustments need to be done.Mr. D[redacted] relayed when he made a reservation online while researching Mr. [redacted]’s concerns, our reservation system did not allow him to set a specific time for pick up. Once the reservation is scheduled at a pick up location that has the available equipment, the reservation is guaranteed. If we fail to have the size of equipment at the scheduled time and place, we offer to pay our customer $50 for that failure.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in response:[redacted]...
[redacted], Your communication with the Revdex.com has been forwarded to my attention for review and resolution. Per your request, the two charges of $276.58 and the one charge of $98.29 have been refunded to your account. Your new balance due is $1139.61. If non-payment continues your boxes will be sold to satisfy the lien. Please contact general manager L[redacted] at [redacted] if you have any further questions regarding your account. Thank you, [redacted] Executive Assistant U-Haul Co. of [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 7, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided. She...
informed our office she spoke to Mr. [redacted] and explained she will take care of the charges for repairs he paid. A refund for the repairs was issued to his credit card and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Ms. [redacted] provided. Our GM of our U-Haul Center...
contacted Ms. [redacted] and explained her storage unit still had a lock on it and was not moved out properly indicating the unit was still being used. Ms. [redacted] agreed to sign the papers for abandonment of the storage room in order for us to clean out the unit and stop any further charges. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
September 29, 2017 Revdex.com ID#: [redacted] U-Haul Ref# [redacted] Thank you for your continued concern for our customer Mr. [redacted]. John L**, a Customer Service Agent, reviewed Mr. [redacted]’ recent comments. He contacted Mr. [redacted] and apologized for the delay in issuing the refund and assured him the refund should post to his account soon. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 7, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Mike V[redacted], our President for our Las Vegas West Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
discussed her concerns. He agreed to refund the $150 she is disputing and arrange for moving help to move the U-Box to her home and unload it for her at no charge. The refund should post on her next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Stacy [redacted] and Allison Pecora, whose name is listed on the rental agreement. Darrell S[redacted], our Gm for our U-Haul Moving and Storage of Salisbury, followed up on the...
information Ms. [redacted] provided. He informed our office a refund of the shipping contract has been issued to Ms. [redacted] The refund for $1734 should post on their next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. & Mrs. [redacted], Your most recent communication regarding your rental has been forwarded to my attention for review and resolution. I understand your frustration and the inconvenience you experienced as a result of the [redacted] you hired canceling on the day of your move. I have reviewed your file and it appears that you have been refunded for your [redacted] expenses. In regard to your request for a refund of the truck rental itself, the truck was utilized to complete your move and therefore I have no basis to warrant a refund as you are requesting. I wish to thank you for contacting us and allowing us the opportunity to respond. Thank you, [redacted] U-Haul Co. of Northern MN
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 28, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Ted D[redacted], our Executive Assistant for our Dayton Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he sent Mr. [redacted] a letter offering his apology and assured him no customer had access to his credit card or personal information and we strive to keep our customer’s identity safe, secure and protected. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
This response does nothing to address the wiring harness that was incorrectly installed and voided my warranty or to address the damages to my vehicle or to resolve the situation that I still do not have towing capabilities with my vehicle. Since filing the complaint I have been able to have my brother-in-law, who is an auto insurance claims adjuster, inspect my vehicle. He also noticed that they did not reinstall my rear left taillight correctly and that they damaged the cover over top of the rear bumper by the liftgate. U-Haul needs to immediately refund those 2 charges and work directly with [redacted] to do whatever is necessary to reinstate my warranty, have [redacted] (preferably Green [redacted] in Greensboro where I purchased my vehicle) replace the three damaged panels, remove everything that U-Haul has installed and have it all replaced with [redacted] parts that will work correctly with my vehicle.
March 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] Carolyn J[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response: Mr. [redacted], I have attempted to contact you by phone. Please call me at [redacted] to discuss your letter to Revdex.com. Carolyn J[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] our Executive Assistant for our South Austin Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $50 due to the late delivery. She also mentioned he has since received his boxes.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. In an effort to bring closure and in the interest of our customer, Ms. [redacted], a refund check for the $50 Reservation Guarantee Fee was issued to her. She should receive the check within the next 10 business days. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Central Alabama Regional Office, reviewed Mr. [redacted] recent comments and sent him the following email in response:
Good afternoon, I have contacted UHaul's credit card processing department and was instructed that the $50 did go through. Please give the following tracking number to your institution: [redacted]. Best, Executive Assistant [redacted], ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] on...
July 2nd and discussed her concerns and then most recently left a message requesting a call back. A refund for the $50 Reservation Guarantee Fee has been issued to Ms. [redacted] along with a refund for the truck rental as an adjustment. As we value Ms. [redacted] as a customer, Ms. [redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], I...
am writing you in regards to your Revdex.com file I have reviewed all the information on the trailer detachment and have determined that U-Haul is not at fault for the damage on your vehicle. If you have any additional questions please feel free to contact me at ###-###-#### Thank you [redacted] Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: 9[redacted]Thank you for your continued concern for our customers [redacted] and [redacted]After another review of the situation and the recent comments from Mr. [redacted], please be advised we stand by the information Mr. P[redacted], our President for our Phoenix Metro Regional Office, previously offered. However, as we value Ms. [redacted] and Mr. [redacted] as customers, I have taken the liberty of sending them a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your email. The reason I rejected their offer is because I think it is only fair for Uhaul to offer me a round trip truck from Atlanta to Birmingham to pick up my items. I thank them for the refund for the hotel, but I was not told, I was PROMISED a truck that never was available, unbeknownst to me. I was flexible in the options from the trailer to a truck and driving all over for hours and then the following day as well. My items are still in storage that I am still paying for since I was not able to bring home my items due to all the issues with Uhaul.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 25, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Christina J[redacted], a Reservation Manager for our San Francisco Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good...
Afternoon In regards to your customer objection file, it looks like you made a reservation for a 10ft box truck for pick up out of our Bryant St office for a 4 hour rental. This location does not provide the after hours drop off, so we sent you a scheduling text message so that you could either return the truck before they closed or after they open the following morning. The equipment you requested was dispatched at the time, date, and location that was requested and we waived the wrong destination fee since the truck was returned to the wrong location, on Bayshore instead of the agreed location on Bryant St. Unfortunately there is no compensation we can offer for this rental. I will go ahead and mark this file as resolved Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 14, 2015Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Mark D[redacted], our Field Manager for our Western Michigan Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello, my name is...
Mark A D[redacted] the U-Haul Area Field Manager for the location you requested pickup from. I am sorry that the time we had available did not work for you. This is a busy time for us and our equipment is in and out quickly. I am sorry to here that you will not use us again. We do still appreciate you letting us know your feedback. I will personally review the reservation process to see if any adjustments need to be done.Mr. D[redacted] relayed when he made a reservation online while researching Mr. [redacted]’s concerns, our reservation system did not allow him to set a specific time for pick up. Once the reservation is scheduled at a pick up location that has the available equipment, the reservation is guaranteed. If we fail to have the size of equipment at the scheduled time and place, we offer to pay our customer $50 for that failure.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in response:[redacted]...
[redacted], Your communication with the Revdex.com has been forwarded to my attention for review and resolution. Per your request, the two charges of $276.58 and the one charge of $98.29 have been refunded to your account. Your new balance due is $1139.61. If non-payment continues your boxes will be sold to satisfy the lien. Please contact general manager L[redacted] at [redacted] if you have any further questions regarding your account. Thank you, [redacted] Executive Assistant U-Haul Co. of [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 7, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided. She...
informed our office she spoke to Mr. [redacted] and explained she will take care of the charges for repairs he paid. A refund for the repairs was issued to his credit card and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Ms. [redacted] provided. Our GM of our U-Haul Center...
contacted Ms. [redacted] and explained her storage unit still had a lock on it and was not moved out properly indicating the unit was still being used. Ms. [redacted] agreed to sign the papers for abandonment of the storage room in order for us to clean out the unit and stop any further charges. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
September 29, 2017 Revdex.com ID#: [redacted] U-Haul Ref# [redacted] Thank you for your continued concern for our customer Mr. [redacted]. John L**, a Customer Service Agent, reviewed Mr. [redacted]’ recent comments. He contacted Mr. [redacted] and apologized for the delay in issuing the refund and assured him the refund should post to his account soon. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 7, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Mike V[redacted], our President for our Las Vegas West Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
discussed her concerns. He agreed to refund the $150 she is disputing and arrange for moving help to move the U-Box to her home and unload it for her at no charge. The refund should post on her next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Stacy [redacted] and Allison Pecora, whose name is listed on the rental agreement. Darrell S[redacted], our Gm for our U-Haul Moving and Storage of Salisbury, followed up on the...
information Ms. [redacted] provided. He informed our office a refund of the shipping contract has been issued to Ms. [redacted] The refund for $1734 should post on their next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. & Mrs. [redacted], Your most recent communication regarding your rental has been forwarded to my attention for review and resolution. I understand your frustration and the inconvenience you experienced as a result of the [redacted] you hired canceling on the day of your move. I have reviewed your file and it appears that you have been refunded for your [redacted] expenses. In regard to your request for a refund of the truck rental itself, the truck was utilized to complete your move and therefore I have no basis to warrant a refund as you are requesting. I wish to thank you for contacting us and allowing us the opportunity to respond. Thank you, [redacted] U-Haul Co. of Northern MN
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 28, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Ted D[redacted], our Executive Assistant for our Dayton Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he sent Mr. [redacted] a letter offering his apology and assured him no customer had access to his credit card or personal information and we strive to keep our customer’s identity safe, secure and protected. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
This response does nothing to address the wiring harness that was incorrectly installed and voided my warranty or to address the damages to my vehicle or to resolve the situation that I still do not have towing capabilities with my vehicle. Since filing the complaint I have been able to have my brother-in-law, who is an auto insurance claims adjuster, inspect my vehicle. He also noticed that they did not reinstall my rear left taillight correctly and that they damaged the cover over top of the rear bumper by the liftgate. U-Haul needs to immediately refund those 2 charges and work directly with [redacted] to do whatever is necessary to reinstate my warranty, have [redacted] (preferably Green [redacted] in Greensboro where I purchased my vehicle) replace the three damaged panels, remove everything that U-Haul has installed and have it all replaced with [redacted] parts that will work correctly with my vehicle.
March 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] Carolyn J[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response: Mr. [redacted], I have attempted to contact you by phone. Please call me at [redacted] to discuss your letter to Revdex.com. Carolyn J[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] our Executive Assistant for our South Austin Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $50 due to the late delivery. She also mentioned he has since received his boxes.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. In an effort to bring closure and in the interest of our customer, Ms. [redacted], a refund check for the $50 Reservation Guarantee Fee was issued to her. She should receive the check within the next 10 business days. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Central Alabama Regional Office, reviewed Mr. [redacted] recent comments and sent him the following email in response:
Good afternoon, I have contacted UHaul's credit card processing department and was instructed that the $50 did go through. Please give the following tracking number to your institution: [redacted]. Best, Executive Assistant [redacted], ###-###-####
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] on...
July 2nd and discussed her concerns and then most recently left a message requesting a call back. A refund for the $50 Reservation Guarantee Fee has been issued to Ms. [redacted] along with a refund for the truck rental as an adjustment. As we value Ms. [redacted] as a customer, Ms. [redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], I...
am writing you in regards to your Revdex.com file I have reviewed all the information on the trailer detachment and have determined that U-Haul is not at fault for the damage on your vehicle. If you have any additional questions please feel free to contact me at ###-###-#### Thank you [redacted] Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: 9[redacted]Thank you for your continued concern for our customers [redacted] and [redacted]After another review of the situation and the recent comments from Mr. [redacted], please be advised we stand by the information Mr. P[redacted], our President for our Phoenix Metro Regional Office, previously offered. However, as we value Ms. [redacted] and Mr. [redacted] as customers, I have taken the liberty of sending them a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your email. The reason I rejected their offer is because I think it is only fair for Uhaul to offer me a round trip truck from Atlanta to Birmingham to pick up my items. I thank them for the refund for the hotel, but I was not told, I was PROMISED a truck that never was available, unbeknownst to me. I was flexible in the options from the trailer to a truck and driving all over for hours and then the following day as well. My items are still in storage that I am still paying for since I was not able to bring home my items due to all the issues with Uhaul.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]