Beverly Hills Weight Loss Clinics

December 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...

advised of a refund for $162.01 as an adjustment on his rental. The refund was issued back to his Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 29, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. S[redacted].   Derrick S[redacted], our Area Field Manager for our Mississippi Regional Office, followed up on the information Mr. S[redacted] provided.  He explained the rates are the same...

for the size of trucks in question.  He did, however, issue a refund for the extra fuel in the amount of $14 back to Mr. S[redacted]’s Master Card account.  The refund should post on his next credit card statement.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted].Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response:Mr. [redacted], I am sorry for the problems with your hitch reservation. The manager of the location has done your refund and you should see this credit on your card used in 3-5 business days. Thanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

This manager did provide a $100 VIP certificate for the delivery fee as I asked (U-Haul never thought to offer any courtesy of any kind) due to the huge inconvenience. However, I found it insulting and sub par that the delivery actually cost about $109.98, so I felt U-Haul dropped the ball on their service, then nickel and dimed me to the very end instead of stepping up to smooth over the really bad experience I had just trying to schedule a delivery date. Their storage delivery service could not be any worse without being actually criminal, in my opinion. I'm not impressed. They could have waived the entire charge considering I had to call daily for two weeks just to resolve whatever was preventing them from being able to provide the delivery service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your email. The reason I rejected their offer is because I think it is only fair for Uhaul to offer me a round trip truck from Atlanta to Birmingham to pick up my items. I thank them for the refund for the hotel, but I was not told, I was PROMISED a truck that never was available, unbeknownst to me. I was flexible in the options from the trailer to a truck and driving all over for hours and then the following day as well. My items are still in storage that I am still paying for since I was not able to bring home my items due to all the issues with Uhaul. 
Regards,
[redacted]

March 26, 2015Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] recent information to our office.[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted] recent objection. She relayed they gave Ms. [redacted] plenty of...

time to unload her belongings from the U-Haul truck until it became necessary for U-Haul to remove her belongings and free our truck. Ms. [redacted] also mentioned Ms. [redacted] had the entire ignition replaced in the U-Haul truck instead of just having a new key made, which is why she had the $600 expense. Please be advised that our decision in the matter remains the same.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
Good Morning...

[redacted]. My name is [redacted], and I am writing you regarding your recent concern with the U-Haul center you had a bad experience with. I have tried to contact you by phone, but when they answer they tell me it is the wrong phone number. I would love to talk to you regarding your concern. Please call me at ###-###-####. I look forward to speaking with you. Thank you!
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Kevin C[redacted], our Traffic Manager for our Boston Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted]...

and confirmed the pickup date for August 30th.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 29, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. M[redacted].   Emmett N[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. M[redacted] provided.  He informed our...

office a refund for $80.61 was issued back to Ms. M[redacted]’s Visa account.  The refund should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

This response does nothing to address the wiring harness that was incorrectly installed and voided my warranty or to address the damages to my vehicle or to resolve the situation that I still do not have towing capabilities with my vehicle.  Since filing the complaint I have been able to have my brother-in-law, who is an auto insurance claims adjuster, inspect my vehicle.  He also noticed that they did not reinstall my rear left taillight correctly and that they damaged the cover over top of the rear bumper by the liftgate. U-Haul needs to immediately refund those 2 charges and work directly with [redacted] to do whatever is necessary to reinstate my warranty, have [redacted] (preferably Green [redacted] in Greensboro where I purchased my vehicle) replace the three damaged panels, remove everything that U-Haul has installed and have it all replaced with [redacted] parts that will work correctly with my vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 27, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   In an effort to bring closure and in the interest of our customer, Ms. [redacted], a refund check for the $50 Reservation Guarantee Fee was issued to her.  She should receive the check within the next 10 business days.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted] in[redacted],**, followed up on the information Mr. [redacted] provided. She informed our office she left a...

message for Mr. [redacted] explaining if he wanted to do a settlement, the amount owing was $364.98. The amount will change on the settlement if he waits another month. Ms. [redacted] asked Mr. [redacted] to call back if he wished to take the settlement. Please be advised we do not take partial payments. Ms. [redacted] relayed that Mr. [redacted] did call back and agreed to come into our Center on February 21st to pay half of what he owes as settlement and then will vacate the storage unit within 24 hours.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, reviewed Mr. [redacted]’s recent comments.  She sent him a copy of both his dispatch and return contracts per his request.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in response:[redacted]...

[redacted], Your communication with the Revdex.com has been forwarded to my attention for review and resolution. Per your request, the two charges of $276.58 and the one charge of $98.29 have been refunded to your account. Your new balance due is $1139.61. If non-payment continues your boxes will be sold to satisfy the lien. Please contact general manager L[redacted] at [redacted] if you have any further questions regarding your account. Thank you, [redacted] Executive Assistant U-Haul Co. of [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.    Mike V[redacted], our President for our Las Vegas West Regional Office, followed up on the information...

Mr. [redacted] provided.  He informed our office he has been in contact with Ms. [redacted] and agreed to issue a refund for the fees she was charged.  He mentioned she was charged the fee because she did not bring the truck back as contracted causing another reservation not to be filled, thereby causing our U-Haul Center to refund the Reservation Guarantee Fee.  In the interest of customer good faith, Mr. V[redacted] authorized a refund and Ms. [redacted] will pick up the check, if not already, at his office per his agreement with her.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], I...

am writing you in regards to your Revdex.com file I have reviewed all the information on the trailer detachment and have determined that U-Haul is not at fault for the damage on your vehicle. If you have any additional questions please feel free to contact me at ###-###-#### Thank you [redacted] Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

This is not what happened at all. I seen tons of cockroaches in this facility every time I had been there except for the first time. No I did not have food stored there closed with clothes pin all the food items had never been opened. And we're fully sealed in a air tight plastic container. How does this justify the bugs all over and inside of my mattress and box spring. Also the GM of this location and area was trying to insinuate that the only way the bugs could've gotten there was me bringing get them in. How can I possibly accept this plus be offended by these comment from a GM after already  knowing that there was a major cockroaches infestation there just prior to me putting my things there. I had found this out by 3 employees that are present employees there now. This is not OK for them to all of the sudden say that I had food and that I was offered boxes when none of this had been mentioned to me before. I didn't even have my things in cardboard boxes. All my belongings were in plastic containers. The only thing offered to me was a bombing in my unit and after theyes did bomb it twice there was still cockroaches in my unit.

May 6, 2015
Revdex.com ID#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Southern [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she issued Ms. [redacted] a refund...

for the transmission cooler that she paid for online but states she did not receive. Ms. [redacted] relayed that the hitch order did not include a transmission cooler and was not part of the hitch work order, which she states may have caused the confusion.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 11, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   John B[redacted], our GM for our U-Haul Moving and Storage of Goldenrod, reviewed Ms. [redacted]’s recent comments.  He informed our office when he originally spoke to Ms. [redacted], he advised her he would take care of her hotel expense.  Ms. [redacted] declined and then filed a Customer Service Action File.  Because Mr. B[redacted] was on vacation, our Field Manager, Jesse A[redacted] followed up on Ms. [redacted]’s concerns and issued a refund for $100, which was more than Mr. B[redacted] was willing to issue.  Please be advised our decision in the matter remains the same.  A refund for $100 was already issued and no further adjustment will be forthcoming   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International