the business has still not answered my questions nor have they explained why they provided a partial reimbursement for the first such mishap but not the second. Further I have asked on multiple occasions to speak with the supervisor via telephone and UHaul has consistently refused to do so including this pregenerated response that answers none of my questions or includes the manner in which I could speak to the supervisor as requested. The response is not acceptable as it does not address any part of the complaint rendered to UHaul or the Revdex.com
May 6, 2015
Revdex.com ID#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Southern [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she issued Ms. [redacted] a refund...
for the transmission cooler that she paid for online but states she did not receive. Ms. [redacted] relayed that the hitch order did not include a transmission cooler and was not part of the hitch work order, which she states may have caused the confusion.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].Our records indicate refunds were issued back to Mr. [redacted]’s [redacted] account totaling $70.26, which was the full amount charged to the same [redacted] account. Two separate credits were issued on October 6, 2014 for $20.08 and $20.09. A third credit for...
$50.09 was issued on October 20th. All three credits should post on Mr. [redacted]’s next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] concerns to our office.Dianne R[redacted], a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response:Thank you for contacting our office re:...
your inquiry in trying to complete a reservation. Please call our National Sales and Reservations line @ ###-###-#### and any sales agent can assist you in getting a reservation set up.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted] Executive AssistantU-Haul International
November 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, reviewed Mr. [redacted]’s recent comments. She sent him a copy of both his dispatch and return contracts per his request.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
March 26, 2015Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] recent information to our office.[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted] recent objection. She relayed they gave Ms. [redacted] plenty of...
time to unload her belongings from the U-Haul truck until it became necessary for U-Haul to remove her belongings and free our truck. Ms. [redacted] also mentioned Ms. [redacted] had the entire ignition replaced in the U-Haul truck instead of just having a new key made, which is why she had the $600 expense. Please be advised that our decision in the matter remains the same.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
July 12, 2017 Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Amelia R[redacted] our Executive Assistant for our NW Colorado Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she did...
confirm with our U-Haul Moving and Storage of North Park Hill that Ms. [redacted] will be receiving one month free storage. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
February 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted] in[redacted],**, followed up on the information Mr. [redacted] provided. She informed our office she left a...
message for Mr. [redacted] explaining if he wanted to do a settlement, the amount owing was $364.98. The amount will change on the settlement if he waits another month. Ms. [redacted] asked Mr. [redacted] to call back if he wished to take the settlement. Please be advised we do not take partial payments. Ms. [redacted] relayed that Mr. [redacted] did call back and agreed to come into our Center on February 21st to pay half of what he owes as settlement and then will vacate the storage unit within 24 hours.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. But I would like to keep the rate at 209, as the contract I signed in June 2017, was not relayed to me as a month to month contract. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Bill W[redacted], our GM for our U-Haul Moving and Storage at Ridge Rd., followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted]...
and advised him of a refund for damage to the rub rail, the dolly he did not use and a portion of the extra fuel used due to having to have the truck jumped. The refund for $75 should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 24, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Mike B[redacted], our President for our NW Colorado Regional office, reviewed Ms. [redacted]’s recent comments. He informed our office a refund was issued for the difference in order to bring closure.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Johnny D[redacted], our GM for our U-Haul of Avondale, followed up on the information Mr. [redacted] provided. He informed our office proper refunds were issued back to Mr. [redacted]’s Master...
Card account and should post on his next credit card statement if not already. Please be assured the issue will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. B[redacted]. Brenda L[redacted], our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. B[redacted] provided. She informed our office a refund for $60.74 was issued to Ms. B[redacted], which included the $30 collection fee. Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to Ms. B[redacted]-Galvao but reached her voice mail. The refund should post on Ms. B[redacted]-Galvao’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 11, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. John B[redacted], our GM for our U-Haul Moving and Storage of Goldenrod, reviewed Ms. [redacted]’s recent comments. He informed our office when he originally spoke to Ms. [redacted], he advised her he would take care of her hotel expense. Ms. [redacted] declined and then filed a Customer Service Action File. Because Mr. B[redacted] was on vacation, our Field Manager, Jesse A[redacted] followed up on Ms. [redacted]’s concerns and issued a refund for $100, which was more than Mr. B[redacted] was willing to issue. Please be advised our decision in the matter remains the same. A refund for $100 was already issued and no further adjustment will be forthcoming We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Katie S[redacted], our Executive Assistant for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office she mailed the receipt to Ms. [redacted] the afternoon of Monday, October 9th. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
** [redacted]
August 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Cliff N[redacted], our Assistant GM for our U-Haul Moving and Storage at Taunton Rd., reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and discussed her concerns. He offered his apology and was able to reach an amicable agreement of clearing her bill for the hitch installation. A refund for $284.24 was issued and Ms. [redacted] relayed her satisfaction for the resolution. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Chris S[redacted], our President for our Harrisburg Regional Office, reviewed Ms. [redacted]s recent comments to your office and sent her the following email in response:Hi [redacted], I received your rebuttal to the Revdex.com, I'm sorry you didn't feel you could work this out by responding to my email or calling me. I can understand how you felt that way though as you have made many attempts to discuss this with U-Haul and have not had success. I apologize for that and want you to know that your initial letter to the Revdex.com was the first I knew of any outstanding issues with your uBox rental. I was aware of the situation back when your rental took place and I was aware of the cat situation, that was also the time I spoke with [redacted] from the moving company about the boxes. I was under the impression that everything ended up getting to your location with no issues and was unaware that there was any damage nor was I aware that there were still any issues that had not been addressed and resolved. I am going to refund the $1687.50 that you are requesting. I will issue the refund today but want you to be aware that depending on your financial institution, the refund could take up to 5 business days to be released into your account. If you have any additional questions or concerns, please feel free to contact me via email or my cell phone which is below in my signature.ThanksChris S[redacted]Marketing Co. PresidentU-Haul Co Harrisburg Cell : ###-###-####[redacted]@uhaul.comOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
the business has still not answered my questions nor have they explained why they provided a partial reimbursement for the first such mishap but not the second. Further I have asked on multiple occasions to speak with the supervisor via telephone and UHaul has consistently refused to do so including this pregenerated response that answers none of my questions or includes the manner in which I could speak to the supervisor as requested. The response is not acceptable as it does not address any part of the complaint rendered to UHaul or the Revdex.com
May 6, 2015
Revdex.com ID#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Southern [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she issued Ms. [redacted] a refund...
for the transmission cooler that she paid for online but states she did not receive. Ms. [redacted] relayed that the hitch order did not include a transmission cooler and was not part of the hitch work order, which she states may have caused the confusion.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].Our records indicate refunds were issued back to Mr. [redacted]’s [redacted] account totaling $70.26, which was the full amount charged to the same [redacted] account. Two separate credits were issued on October 6, 2014 for $20.08 and $20.09. A third credit for...
$50.09 was issued on October 20th. All three credits should post on Mr. [redacted]’s next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] concerns to our office.Dianne R[redacted], a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response:Thank you for contacting our office re:...
your inquiry in trying to complete a reservation. Please call our National Sales and Reservations line @ ###-###-#### and any sales agent can assist you in getting a reservation set up.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted] Executive AssistantU-Haul International
November 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, reviewed Mr. [redacted]’s recent comments. She sent him a copy of both his dispatch and return contracts per his request.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
March 26, 2015Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] recent information to our office.[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted] recent objection. She relayed they gave Ms. [redacted] plenty of...
time to unload her belongings from the U-Haul truck until it became necessary for U-Haul to remove her belongings and free our truck. Ms. [redacted] also mentioned Ms. [redacted] had the entire ignition replaced in the U-Haul truck instead of just having a new key made, which is why she had the $600 expense. Please be advised that our decision in the matter remains the same.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
July 12, 2017 Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Amelia R[redacted] our Executive Assistant for our NW Colorado Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she did...
confirm with our U-Haul Moving and Storage of North Park Hill that Ms. [redacted] will be receiving one month free storage. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
February 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted] in[redacted],**, followed up on the information Mr. [redacted] provided. She informed our office she left a...
message for Mr. [redacted] explaining if he wanted to do a settlement, the amount owing was $364.98. The amount will change on the settlement if he waits another month. Ms. [redacted] asked Mr. [redacted] to call back if he wished to take the settlement. Please be advised we do not take partial payments. Ms. [redacted] relayed that Mr. [redacted] did call back and agreed to come into our Center on February 21st to pay half of what he owes as settlement and then will vacate the storage unit within 24 hours.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. But I would like to keep the rate at 209, as the contract I signed in June 2017, was not relayed to me as a month to month contract. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Bill W[redacted], our GM for our U-Haul Moving and Storage at Ridge Rd., followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted]...
and advised him of a refund for damage to the rub rail, the dolly he did not use and a portion of the extra fuel used due to having to have the truck jumped. The refund for $75 should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 24, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Mike B[redacted], our President for our NW Colorado Regional office, reviewed Ms. [redacted]’s recent comments. He informed our office a refund was issued for the difference in order to bring closure.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Johnny D[redacted], our GM for our U-Haul of Avondale, followed up on the information Mr. [redacted] provided. He informed our office proper refunds were issued back to Mr. [redacted]’s Master...
Card account and should post on his next credit card statement if not already. Please be assured the issue will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. B[redacted]. Brenda L[redacted], our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. B[redacted] provided. She informed our office a refund for $60.74 was issued to Ms. B[redacted], which included the $30 collection fee. Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to Ms. B[redacted]-Galvao but reached her voice mail. The refund should post on Ms. B[redacted]-Galvao’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 11, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. John B[redacted], our GM for our U-Haul Moving and Storage of Goldenrod, reviewed Ms. [redacted]’s recent comments. He informed our office when he originally spoke to Ms. [redacted], he advised her he would take care of her hotel expense. Ms. [redacted] declined and then filed a Customer Service Action File. Because Mr. B[redacted] was on vacation, our Field Manager, Jesse A[redacted] followed up on Ms. [redacted]’s concerns and issued a refund for $100, which was more than Mr. B[redacted] was willing to issue. Please be advised our decision in the matter remains the same. A refund for $100 was already issued and no further adjustment will be forthcoming We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Katie S[redacted], our Executive Assistant for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office she mailed the receipt to Ms. [redacted] the afternoon of Monday, October 9th. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
** [redacted]
August 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Cliff N[redacted], our Assistant GM for our U-Haul Moving and Storage at Taunton Rd., reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and discussed her concerns. He offered his apology and was able to reach an amicable agreement of clearing her bill for the hitch installation. A refund for $284.24 was issued and Ms. [redacted] relayed her satisfaction for the resolution. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Chris S[redacted], our President for our Harrisburg Regional Office, reviewed Ms. [redacted]s recent comments to your office and sent her the following email in response:Hi [redacted], I received your rebuttal to the Revdex.com, I'm sorry you didn't feel you could work this out by responding to my email or calling me. I can understand how you felt that way though as you have made many attempts to discuss this with U-Haul and have not had success. I apologize for that and want you to know that your initial letter to the Revdex.com was the first I knew of any outstanding issues with your uBox rental. I was aware of the situation back when your rental took place and I was aware of the cat situation, that was also the time I spoke with [redacted] from the moving company about the boxes. I was under the impression that everything ended up getting to your location with no issues and was unaware that there was any damage nor was I aware that there were still any issues that had not been addressed and resolved. I am going to refund the $1687.50 that you are requesting. I will issue the refund today but want you to be aware that depending on your financial institution, the refund could take up to 5 business days to be released into your account. If you have any additional questions or concerns, please feel free to contact me via email or my cell phone which is below in my signature.ThanksChris S[redacted]Marketing Co. PresidentU-Haul Co Harrisburg Cell : ###-###-####[redacted]@uhaul.comOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International