There is still a problem with the billing. I have a lien on my storage unit in which the local office cannot take a payment until the lien is satisfied .
December 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Our records indicate a check number [redacted] for $685.42 was mailed to Mr. [redacted] on December 21st from our Phoenix office. He should receive the check soon if not already. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
April 5, 2017 Complaint id: [redacted] U-Haul Reference id: [redacted] Thank you for your concern regarding our customer Mr. [redacted]. After receiving Mr. [redacted]’s reply a copy of the letter mailed to Mr. [redacted] was sent to him via email. The letter was mailed U.S. Post as well. This letter is proof for Mr. [redacted] if any activity is found on his credit report. U-Haul did not report anything derogatory to any credit agency to our knowledge regarding this transaction. If Mr. [redacted] experiences any issues in the future this letter acts as his guarantee. Thank you for allowing us the opportunity to readdress this issue. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International
The reason I emphatically did not accept this resolution was because it isnt fair of a complete and total misunderstanding and me being charged 3500.00 dollars when the vehicle was brought back on time, with the desired gas plus I had the damage waiver on it. I will accept the 1000.00 charged but I would like HALF to 2500 dollars credited back to my checking account. This has put me in a financial burden almost beyond repair. The manager [redacted] told me have fun going in debt while he charges my card and laughed about it, told me thats what I get for taking the rental out of state when my car almost came off the tow which I had to wait 6 hours in Utah to get help from someone passing by because I have no service. THIS IS A PERSONAL VENDETTA AGAINST ME and if there can not be a resolution I will file a civil complaint. They could have negotiated or made a deal with me but they even told me I owe 1500 more dollars which all in total is 5000.00!!! They are just making up what they are trying to charge me and that coward [redacted] is a complete unprofessional jerk who does not know what was all said and the one recording that could have shown I did what I was suppose to do is missing (how convenient for them to rob me). Respectfully,
August 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. B[redacted]. Brenda L[redacted], our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. B[redacted] provided. She informed our...
office a refund for $60.74 was issued to Ms. B[redacted], which included the $30 collection fee. Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to Ms. B[redacted]-Galvao but reached her voice mail. The refund should post on Ms. B[redacted]-Galvao’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. M[redacted]. Emmett N[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. M[redacted] provided. He informed our...
office a refund for $80.61 was issued back to Ms. M[redacted]’s Visa account. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Ms. [redacted] provided. She informed our office our GM for our U-Haul Moving and Storage of...
South Jacksonville contacted Ms. [redacted] and explained our deposit procedure. Ms. [redacted] added that the deposit was collected at time of rental and the difference was refunded when the rental was completed.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for our North Seattle Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] on...
August 24th advising her he had issued a refund for the extra mileage charge in the amount of $42.85. The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Roderick J[redacted], our GM for our U-Haul Moving and Storage at Candlestick, followed up on the information Ms. [redacted] provided. He informed our office he planned to contact Ms....
[redacted] and offer his apology for the inconvenience she experienced. He mentioned he was unable to locate a call into our Roadside Assistance line documenting the issue but still issued a refund for $210 as an adjustment on her rental. A full refund is not warranted due to the fact she completed her move. The refund should post on her next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
January 4, 2018 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Brittany E[redacted], a Senior Customer Service Agent, followed up on the recent comments from Ms. [redacted]. She relayed Ms. [redacted] was charged for one rental period and a two-day rental period was put on a Promissory Note. Our U-Haul location refunded one rental period but the Promissory Note was not cleared. The Promissory Note payment was processed on December 20th along with a $30 Service Fee. In addition to the refund for $41.75 issued on November 29th, Ms. E[redacted] issued a supplemental refund for the $30 Service Fee. The supplemental refund should post on Ms. [redacted]’s next Visa credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Dominic C[redacted], our President for our South Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he issued credits on August 11th...
for $803 and $1,450 back to Mr. [redacted]’s Visa account as adjustments on his move. The refunds should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
May 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided. He explained he located the recorded call and advised Ms. [redacted]...
he would direct her concerns to the Agent’s Manager for further follow up. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul and appreciate Ms. [redacted]’s feedback. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Ms. [redacted] and [redacted], whose name is on the storage account. Bob M[redacted] our President for our Tampa Regional Office, followed up on the information Ms. [redacted] provided...
and sent the following email in response: Ms [redacted], I am aware that Darlene has been in contact with you regarding your storage unit that was sold at auction in Jan 2016 for non payment. I researched payment history and found that the last payment was in sept and was paid with a cc. My conversation with Darlene was that you believe you made payments on the account and that you want a refund for payments that we received for this unit after we sold it. Our records reflect no payments have been made on this account since sept. If you have receipts for payments please scan them and email them to me so that we can research. I am very sorry that we sold your items in storage. I did research all payment history, email letter history and phone call history. It is in my judgement that we exhausted all efforts to collect payment to bring the unit current on rent to avoid the sale. Again, it is very unfortunate that the unit was sold for non payment. If you have receipts for payments after sept 1 please provide them so that I can review further. Sincerely, Bob M[redacted] President UHaul Co of Tampa Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
This manager did provide a $100 VIP certificate for the delivery fee as I asked (U-Haul never thought to offer any courtesy of any kind) due to the huge inconvenience. However, I found it insulting and sub par that the delivery actually cost about $109.98, so I felt U-Haul dropped the ball on their service, then nickel and dimed me to the very end instead of stepping up to smooth over the really bad experience I had just trying to schedule a delivery date. Their storage delivery service could not be any worse without being actually criminal, in my opinion. I'm not impressed. They could have waived the entire charge considering I had to call daily for two weeks just to resolve whatever was preventing them from being able to provide the delivery service.
August 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. S[redacted]. Derrick S[redacted], our Area Field Manager for our Mississippi Regional Office, followed up on the information Mr. S[redacted] provided. He explained the rates are the same...
for the size of trucks in question. He did, however, issue a refund for the extra fuel in the amount of $14 back to Mr. S[redacted]’s Master Card account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
This is not what happened at all. I seen tons of cockroaches in this facility every time I had been there except for the first time. No I did not have food stored there closed with clothes pin all the food items had never been opened. And we're fully sealed in a air tight plastic container. How does this justify the bugs all over and inside of my mattress and box spring. Also the GM of this location and area was trying to insinuate that the only way the bugs could've gotten there was me bringing get them in. How can I possibly accept this plus be offended by these comment from a GM after already knowing that there was a major cockroaches infestation there just prior to me putting my things there. I had found this out by 3 employees that are present employees there now. This is not OK for them to all of the sudden say that I had food and that I was offered boxes when none of this had been mentioned to me before. I didn't even have my things in cardboard boxes. All my belongings were in plastic containers. The only thing offered to me was a bombing in my unit and after theyes did bomb it twice there was still cockroaches in my unit.
June 24, 2016 Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dan F[redacted], Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual charges. While we have no control of how the customer’s banking fees are processed we were able to come to resolution. The customer was issued our $50.00 reservation guarantee since her equipment was not available at the original preferred pick up location which was 1.5 miles from original. Our customer was happy with the final resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
June 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Central North Carolina Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
addressed her concerns. In addition to the previous refund for $370 he issued Ms. [redacted] on June 12th, Mr. [redacted] issued a supplemental refund for $180 to make a total refund for $550 as an adjustment on her rental plus her fuel receipt. Both refunds should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kevin C[redacted], our Traffic Manager for our Boston Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted]...
and confirmed the pickup date for August 30th. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] additional comments to our office.
[redacted], our Executive Assistant for our Cleveland Regional Office, reviewed Mr. [redacted] comments and sent him the following email in response:
Dear Mr. [redacted] Do to your association with Mr. [redacted], and [redacted], U-Haul of Cleveland will continue to deny you services until the outstanding balance paid. In your past transaction the use of his email address, home address, corporate account number and phone number have placed you on our Ealert system. I have contacted our Corporate accounts office in Phoenix and was also informed that they also have several contract(s) that are outstanding. Please accept our sincere apologies, but until the outstanding balance owed is paid, we will continue to deny services. U-Haul of Cleveland
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
There is still a problem with the billing. I have a lien on my storage unit in which the local office cannot take a payment until the lien is satisfied .
December 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Our records indicate a check number [redacted] for $685.42 was mailed to Mr. [redacted] on December 21st from our Phoenix office. He should receive the check soon if not already. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
April 5, 2017 Complaint id: [redacted] U-Haul Reference id: [redacted] Thank you for your concern regarding our customer Mr. [redacted]. After receiving Mr. [redacted]’s reply a copy of the letter mailed to Mr. [redacted] was sent to him via email. The letter was mailed U.S. Post as well. This letter is proof for Mr. [redacted] if any activity is found on his credit report. U-Haul did not report anything derogatory to any credit agency to our knowledge regarding this transaction. If Mr. [redacted] experiences any issues in the future this letter acts as his guarantee. Thank you for allowing us the opportunity to readdress this issue. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International
The reason I emphatically did not accept this resolution was because it isnt fair of a complete and total misunderstanding and me being charged 3500.00 dollars when the vehicle was brought back on time, with the desired gas plus I had the damage waiver on it. I will accept the 1000.00 charged but I would like HALF to 2500 dollars credited back to my checking account. This has put me in a financial burden almost beyond repair. The manager [redacted] told me have fun going in debt while he charges my card and laughed about it, told me thats what I get for taking the rental out of state when my car almost came off the tow which I had to wait 6 hours in Utah to get help from someone passing by because I have no service. THIS IS A PERSONAL VENDETTA AGAINST ME and if there can not be a resolution I will file a civil complaint. They could have negotiated or made a deal with me but they even told me I owe 1500 more dollars which all in total is 5000.00!!! They are just making up what they are trying to charge me and that coward [redacted] is a complete unprofessional jerk who does not know what was all said and the one recording that could have shown I did what I was suppose to do is missing (how convenient for them to rob me). Respectfully,
August 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. B[redacted]. Brenda L[redacted], our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. B[redacted] provided. She informed our...
office a refund for $60.74 was issued to Ms. B[redacted], which included the $30 collection fee. Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to Ms. B[redacted]-Galvao but reached her voice mail. The refund should post on Ms. B[redacted]-Galvao’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. M[redacted]. Emmett N[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. M[redacted] provided. He informed our...
office a refund for $80.61 was issued back to Ms. M[redacted]’s Visa account. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Ms. [redacted] provided. She informed our office our GM for our U-Haul Moving and Storage of...
South Jacksonville contacted Ms. [redacted] and explained our deposit procedure. Ms. [redacted] added that the deposit was collected at time of rental and the difference was refunded when the rental was completed.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for our North Seattle Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] on...
August 24th advising her he had issued a refund for the extra mileage charge in the amount of $42.85. The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Roderick J[redacted], our GM for our U-Haul Moving and Storage at Candlestick, followed up on the information Ms. [redacted] provided. He informed our office he planned to contact Ms....
[redacted] and offer his apology for the inconvenience she experienced. He mentioned he was unable to locate a call into our Roadside Assistance line documenting the issue but still issued a refund for $210 as an adjustment on her rental. A full refund is not warranted due to the fact she completed her move. The refund should post on her next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
January 4, 2018 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Brittany E[redacted], a Senior Customer Service Agent, followed up on the recent comments from Ms. [redacted]. She relayed Ms. [redacted] was charged for one rental period and a two-day rental period was put on a Promissory Note. Our U-Haul location refunded one rental period but the Promissory Note was not cleared. The Promissory Note payment was processed on December 20th along with a $30 Service Fee. In addition to the refund for $41.75 issued on November 29th, Ms. E[redacted] issued a supplemental refund for the $30 Service Fee. The supplemental refund should post on Ms. [redacted]’s next Visa credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Dominic C[redacted], our President for our South Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he issued credits on August 11th...
for $803 and $1,450 back to Mr. [redacted]’s Visa account as adjustments on his move. The refunds should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
May 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided. He explained he located the recorded call and advised Ms. [redacted]...
he would direct her concerns to the Agent’s Manager for further follow up. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul and appreciate Ms. [redacted]’s feedback. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Ms. [redacted] and [redacted], whose name is on the storage account. Bob M[redacted] our President for our Tampa Regional Office, followed up on the information Ms. [redacted] provided...
and sent the following email in response: Ms [redacted], I am aware that Darlene has been in contact with you regarding your storage unit that was sold at auction in Jan 2016 for non payment. I researched payment history and found that the last payment was in sept and was paid with a cc. My conversation with Darlene was that you believe you made payments on the account and that you want a refund for payments that we received for this unit after we sold it. Our records reflect no payments have been made on this account since sept. If you have receipts for payments please scan them and email them to me so that we can research. I am very sorry that we sold your items in storage. I did research all payment history, email letter history and phone call history. It is in my judgement that we exhausted all efforts to collect payment to bring the unit current on rent to avoid the sale. Again, it is very unfortunate that the unit was sold for non payment. If you have receipts for payments after sept 1 please provide them so that I can review further. Sincerely, Bob M[redacted] President UHaul Co of Tampa Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
This manager did provide a $100 VIP certificate for the delivery fee as I asked (U-Haul never thought to offer any courtesy of any kind) due to the huge inconvenience. However, I found it insulting and sub par that the delivery actually cost about $109.98, so I felt U-Haul dropped the ball on their service, then nickel and dimed me to the very end instead of stepping up to smooth over the really bad experience I had just trying to schedule a delivery date. Their storage delivery service could not be any worse without being actually criminal, in my opinion. I'm not impressed. They could have waived the entire charge considering I had to call daily for two weeks just to resolve whatever was preventing them from being able to provide the delivery service.
August 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. S[redacted]. Derrick S[redacted], our Area Field Manager for our Mississippi Regional Office, followed up on the information Mr. S[redacted] provided. He explained the rates are the same...
for the size of trucks in question. He did, however, issue a refund for the extra fuel in the amount of $14 back to Mr. S[redacted]’s Master Card account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
This is not what happened at all. I seen tons of cockroaches in this facility every time I had been there except for the first time. No I did not have food stored there closed with clothes pin all the food items had never been opened. And we're fully sealed in a air tight plastic container. How does this justify the bugs all over and inside of my mattress and box spring. Also the GM of this location and area was trying to insinuate that the only way the bugs could've gotten there was me bringing get them in. How can I possibly accept this plus be offended by these comment from a GM after already knowing that there was a major cockroaches infestation there just prior to me putting my things there. I had found this out by 3 employees that are present employees there now. This is not OK for them to all of the sudden say that I had food and that I was offered boxes when none of this had been mentioned to me before. I didn't even have my things in cardboard boxes. All my belongings were in plastic containers. The only thing offered to me was a bombing in my unit and after theyes did bomb it twice there was still cockroaches in my unit.
June 24, 2016 Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dan F[redacted], Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual charges. While we have no control of how the customer’s banking fees are processed we were able to come to resolution. The customer was issued our $50.00 reservation guarantee since her equipment was not available at the original preferred pick up location which was 1.5 miles from original. Our customer was happy with the final resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
June 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Central North Carolina Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
addressed her concerns. In addition to the previous refund for $370 he issued Ms. [redacted] on June 12th, Mr. [redacted] issued a supplemental refund for $180 to make a total refund for $550 as an adjustment on her rental plus her fuel receipt. Both refunds should post on her next [redacted] credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kevin C[redacted], our Traffic Manager for our Boston Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted]...
and confirmed the pickup date for August 30th. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] additional comments to our office.
[redacted], our Executive Assistant for our Cleveland Regional Office, reviewed Mr. [redacted] comments and sent him the following email in response:
Dear Mr. [redacted] Do to your association with Mr. [redacted], and [redacted], U-Haul of Cleveland will continue to deny you services until the outstanding balance paid. In your past transaction the use of his email address, home address, corporate account number and phone number have placed you on our Ealert system. I have contacted our Corporate accounts office in Phoenix and was also informed that they also have several contract(s) that are outstanding. Please accept our sincere apologies, but until the outstanding balance owed is paid, we will continue to deny services. U-Haul of Cleveland
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International