Beverly Hills Weight Loss Clinics

July 12, 2017 Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Amelia R[redacted] our Executive Assistant for our NW Colorado Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she did...

confirm with our U-Haul Moving and Storage of North Park Hill that Ms. [redacted] will be receiving one month free storage.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Dominic C[redacted], our President for our South Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he issued credits on August 11th...

for $803 and $1,450 back to Mr. [redacted]’s Visa account as adjustments on his move. The refunds should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

August 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. B[redacted].   Brenda L[redacted], our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. B[redacted] provided.  She informed our office a refund for $60.74 was issued to Ms. B[redacted], which included the $30 collection fee.  Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to Ms. B[redacted]-Galvao but reached her voice mail.  The refund should post on Ms. B[redacted]-Galvao’s next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Tiffany W[redacted] did call once last week, she stated she'd call back & never did! Tiffany was only concerned with why I hadn't gotten a call back from the insurance company & could not provide any information about my other concerns. I am still very much interested in getting a call from U-Haul to discuss the refund of the locksmith & also a refund of a portion of my storage rent. I don't understand why U-Haul has such poor follow up, even after the complaint to the Revdex.com, this company does not care about their customers. I know the only reason I even got a call was because of this complaint. Which is beyond poor business practices! I want a return call with some information about concerns I still have. I wonder when I will get it. I will call Tiffany on 2/9/17, hopefully I can get some help, but I'm pretty sure I will not! I'm still very much unsatisfied!

April 24, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Mike B[redacted], our President for our NW Colorado Regional office, reviewed Ms. [redacted]’s recent comments. He informed our office a refund was issued for the difference in order to bring closure.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Ms. [redacted] provided. She informed our office our GM for our U-Haul Moving and Storage of...

South Jacksonville contacted Ms. [redacted] and explained our deposit procedure. Ms. [redacted] added that the deposit was collected at time of rental and the difference was refunded when the rental was completed.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 7, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Mike V[redacted], our President for our Las Vegas West Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...

discussed her concerns. He agreed to refund the $150 she is disputing and arrange for moving help to move the U-Box to her home and unload it for her at no charge. The refund should post on her next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Thank you for your concern for our customer Mr. [redacted].Our records indicate refunds were issued back to Mr. [redacted]’s [redacted] account totaling $70.26, which was the full amount charged to the same [redacted] account. Two separate credits were issued on October 6, 2014 for $20.08 and $20.09. A third credit for...

$50.09 was issued on October 20th. All three credits should post on Mr. [redacted]’s next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided.  He explained he located the recorded call and advised Ms. [redacted]...

he would direct her concerns to the Agent’s Manager for further follow up.  We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul and appreciate Ms. [redacted]’s feedback.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. & Mrs. [redacted], Your most recent communication regarding your rental has been forwarded to my attention for review and resolution. I understand your frustration and the inconvenience you experienced as a result of the [redacted] you hired canceling on the day of your move. I have reviewed your file and it appears that you have been refunded for your [redacted] expenses. In regard to your request for a refund of the truck rental itself, the truck was utilized to complete your move and therefore I have no basis to warrant a refund as you are requesting. I wish to thank you for contacting us and allowing us the opportunity to respond. Thank you, [redacted] U-Haul Co. of Northern MN
 
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] our Executive Assistant for our South Austin Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $50 due to the late delivery. She also mentioned he has since received his boxes.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Ted D[redacted], our Executive Assistant for our Dayton Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office he sent Mr. [redacted] a letter offering his apology and assured him no customer had access to his credit card or personal information and we strive to keep our customer’s identity safe, secure and protected.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Chris S[redacted], our President for our Harrisburg Regional Office, reviewed Ms. [redacted]s recent comments to your office and sent her the following email in response:Hi [redacted], I received your rebuttal to the Revdex.com, I'm sorry you didn't feel you could work this out by responding to my email or calling me.  I can understand how you felt that way though as you have made many attempts to discuss this with U-Haul and have not had success.  I apologize for that and want you to know that your initial letter to the Revdex.com was the first I knew of any outstanding issues with your uBox  rental.  I was aware of the situation back when your rental took place and I was aware of the cat situation, that was also the time I spoke with [redacted] from the moving company about the boxes.  I was under the impression that everything ended up getting to your location with no issues and was unaware that there was any damage nor was I aware that there were still any issues that had not been addressed and resolved.  I am going to refund the $1687.50 that you are requesting.  I will issue the refund today but want you to be aware that depending on your financial institution, the refund could take up to 5 business days to be released into your account.  If you have any additional questions or concerns, please feel free to contact me via email or my cell phone which is below in my signature.ThanksChris S[redacted]Marketing Co. PresidentU-Haul Co Harrisburg Cell : ###-###-####[redacted]@uhaul.comOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Bill W[redacted], our GM for our U-Haul Moving and Storage at Ridge Rd., followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted]...

and advised him of a refund for damage to the rub rail, the dolly he did not use and a portion of the extra fuel used due to having to have the truck jumped.  The refund for $75 should post on his next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Ms. [redacted] provided.  Our GM of our U-Haul Center...

contacted Ms. [redacted] and explained her storage unit still had a lock on it and was not moved out properly indicating the unit was still being used.  Ms. [redacted] agreed to sign the papers for abandonment of the storage room in order for us to clean out the unit and stop any further charges.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

December 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Our records indicate a check number [redacted] for $685.42 was mailed to Mr. [redacted] on December 21st from our Phoenix office. He should receive the check soon if not already. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Johnny D[redacted], our GM for our U-Haul of Avondale, followed up on the information Mr. [redacted] provided.  He informed our office proper refunds were issued back to Mr. [redacted]’s Master...

Card account and should post on his next credit card statement if not already.  Please be assured the issue will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Traffic Manager for our Fort Worth Regional Office, reviewed the recent comments from Ms. [redacted] and sent her the following email in response:
[redacted], I wanted to make sure and reach to let you know we have issued you a $50 VIP to be used towards your next U-Haul rental. The certificate # ([redacted]) was emailed to this same email address. We apologize for all the troubles you have encountered using our services, we hope you know this is not how we want or customer’s to be treated or experience during their move. If we can be of further service feel free in contacting me at the information below. Again, thank you for choosing U-Haul, and we look forward to serving your moving needs in the future. Sincerely, [redacted] Fort Worth Traffic Control Manager ###-###-#### – office [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our U-Haul Storage Centers of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he sent an email to Mr. [redacted]...

advising him of a refund for $28.25 he issued back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 19, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Jeff P[redacted], our President for our Nashville Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office him and Mr. Moreau have been communicating by email.  Mr. P[redacted] is currently awaiting Mr. [redacted]’s acceptance of his final offer.  When the offer is accepted, Mr. P[redacted] will process the refund.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International