November 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the contract and who is the daughter to Ms. [redacted]. Dick P[redacted], our President for our Mississippi Regional Office, reviewed Ms. [redacted]’s recent comments. He advised our office plenty of miles were allowed on their rental contract to get to their destination and they only had to go 4 miles down the same street to secure their truck. He also mentioned they did everything that was necessary such as calling the customer the day before to let them know where to pick up the truck. Mr. [redacted] and Ms. [redacted] expressed no issues. Our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office. She reiterated to our office that Ms. [redacted] was never scheduled at her preferred pick up location. When she made her reservation she was provided with the specifics online, which included This location is a preference only. A confirmation email that was sent to Ms. [redacted] relayed that a local U-Haul representative will contact her to schedule her at the most convenient location with available equipment. We did offer an alternate pickup location, however, Ms. [redacted] declined and opted to go to another moving company, which ended up costing her more money. Although her situation did not warrant the refund of the $50 Reservation Guarantee Fee, we did make the refund. Please be advised our decision in the matter remains the same. No further refund will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 28, 2016Subject: Revdex.com ID#: [redacted]U-Haul Reference id: [redacted]Thank you for the follow up and update. Ms. Elizabeth did contact me on June 26th (Sunday) about the the 192.50$ error but no refund was received on my end as of Wednesday (June 29th). Moreover; No mention to the damages to my furnitures caused by the movinghelp.com reccomendeded and advertised by U-Haul.Sincerely;[redacted])
August 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. She advised our office Ms....
[redacted] was contacted an hour of making their reservation and informed they were working on locating a truck for their move. The closest truck was in Brownsville, TN. Ms. [redacted] was given $152 credit for the inconvenience of having to travel to Brownsville. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].Anthony F[redacted] our Area Field Manager for our Fort Lauderdale Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he issued Mr. [redacted] a refund for the $50 Reservation Guarantee Fee back to his Visa account. The refund should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I cancelled the installation & hitch rental because this issue wasn't resolved by anyone in customer service! Instead I ended up having to rent a truck which because by the time I realized that U-Haul wouldn't resolve this it was too late to reserve a hitch anywhere else in the area. I ened up paying signifantly more in rental & gas for the truck because of U-Haul's inability to honor my reservation or price.
Regards,
[redacted]
October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers [redacted] and [redacted].[redacted], our Executive Assistant for our Richmond Regional Office, reviewed the recent comments provided by Mr. [redacted]. She informed our office she spoke to Mr. [redacted] and offered her apology for the inconvenience he experienced and advised him of a refund in the amount of $230 for being quoted a different priced. She also explained he received a $100 credit for the boxes being delayed by our shipper. Mr. [redacted] relayed his appreciation for the resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
October 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Pete S[redacted], our President for our Connecticut Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed...
his concerns. He offered his apology and asked Mr. [redacted] to call him if he ever needed assistance in the future. A refund for $94 was issued for the truck rental along with a refund for $100 as an adjustment on his rental. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with U-Haul's response. Why am I prohibited from using their services until Mr. [redacted]x's past due balance is paid? I hired him and I have no relationship other than that. Based on U-Haul's policy I am being held responsible for the past due balance regardless of their reply.This is unacceptable and does not address the issue nor the fact that I drove 3 1/2 hours and was left stranded with no truck and no recourse.U-Haul's policy is unfair and of questionable legality. I want my name cleared.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate refunds have been issued back to Mr. [redacted]’s [redacted] account as a resolution. A refund for $152.75 was issued on November 6th along with a refund for $42.13 issued on November 7th. Both refunds should post on his next credit...
card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Carol M[redacted], our Executive Assistant for our North Orlando Regional Office, reviewed their recent comments. In the interest of customer good faith, a refund for the damage fee in the amount of $147.08 was issued and an email was sent advising them of the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I will accept this resolution even though the faulty truck gate cost us hundreds of dollars more after our helpers left and we had to hire professional movers. I hope U-Haul will fix the faulty gate as well as the fuel gauge.
Thanks,
[redacted]
I urge you to think beyond the notes and employ individual discernment when evaluating my case. The truth of the matter is it was not functioning mechanically exact during the night it was in my possession. I endured several less than professional debate session with the employees of this company and it was made clear that the tow truck company did not transcribe or maintain accurate notes and that seems all that you are going off of to make a decision. The fact that he tried to get the equipment to work properly and it did not seems to be missing from the notes. The fact the he had to resort to jumping up/down on the bumper of the Uhaul truck and the occurrence of me physically pulling the piece equipment in the opposite direction while he jumped up/down to create enough man made pressure to get the two to detach seems to be missing from the notes. Instead of simply taking the customer's account of the situation into consideration, you are choosing to make a decision based on poorly documented information. Your Uhaul expert came out and could not get the equipment to function, how does that translate to it working properly THAT night? What happened THAT night, is after all, what is in question. It's great that it did not glitch the one time you tested it, but that does not negate the fact that it simply was not functioning correctly the evening it was with me and your roadside assistant. I know how to operate the auto trailer as this was not the first time I've rented this equipment from Uhaul. I find it very disappointing that I've spent over $1000 dollars with this company during my two moves and you're fighting with me over such a small amount of money. The customer service issues alone merit the refund at this point. If you read the entire story of what happened that night instead of focusing on incomplete notes there is no way a rational person can come to the conclusion that the equipment was working perfectly. Please do the right thing by your customers.
October 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Leon W[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information [redacted] provided and sent her the...
following email in response: [redacted], Sorry for the delay, had to find the fill. A chedk has been requested to be sent to you, and should be seen 10 days. Thank you for your business, look forward to help you again. Leon Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
July 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office him and Mr. Moreau have been communicating by email. Mr. P[redacted] is currently awaiting Mr. [redacted]’s acceptance of his final offer. When the offer is accepted, Mr. P[redacted] will process the refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 10, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jerry H[redacted], our Executive Assistant for our East Houston Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted], My name is Jerry H[redacted] with U-Haul co of East Houston. I would like to begin by apologizing for the inconvenience you endured due to the delay of your U-Box rental. I tried to contact you by phone to discuss the issues you had with the delivery of your U-Box. I had not heard back from you, so I am writing you in response to your complaint. I have looked at the reservation and the dispatch of the U-Box and can not determine where the fault lies. I show that the U-Box was scheduled to be picked up at 12pm on 12/13/17. The U-Box does not show to be picked up until 5:37pm on 12/13/17. There are no notes indicating the reason the U-Box was not pick up until 5:37. I would like to assure you that it should not and does not matter who is to blame for your delay, I would like to do our part by refunding you the fees that we charged to have the U-Box delivered. I have attached a copy of the refund that I processed today. Thank you for your business and if there is anything further I can help you with, feel free to contact me. Jerry H[redacted] Executive Assistant MCO 755 U-Haul Co. of East Houston [redacted] ext [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Here goes the bill. I call U-Haul and they said the drop off place was the one who told U-Haul that they was mud track up all in the back opf the truck. So they have to charge me for the service that [redacted] Self Storage provided. I was call by U-Haul and was told they will call me back but i...
I am not accepting this response because a resolution has not been reached. It is still in progress. Once I hear back from Steve regarding the documents I have sent him... I will update accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You left my husband on the side of the road for over SIX HOURS in 96 degree heat. We paid to borrow another truck and get my son home to try to help. A refund is NOT acceptable.
Regards,
[redacted]
November 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the contract and who is the daughter to Ms. [redacted]. Dick P[redacted], our President for our Mississippi Regional Office, reviewed Ms. [redacted]’s recent comments. He advised our office plenty of miles were allowed on their rental contract to get to their destination and they only had to go 4 miles down the same street to secure their truck. He also mentioned they did everything that was necessary such as calling the customer the day before to let them know where to pick up the truck. Mr. [redacted] and Ms. [redacted] expressed no issues. Our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office. She reiterated to our office that Ms. [redacted] was never scheduled at her preferred pick up location. When she made her reservation she was provided with the specifics online, which included This location is a preference only. A confirmation email that was sent to Ms. [redacted] relayed that a local U-Haul representative will contact her to schedule her at the most convenient location with available equipment. We did offer an alternate pickup location, however, Ms. [redacted] declined and opted to go to another moving company, which ended up costing her more money. Although her situation did not warrant the refund of the $50 Reservation Guarantee Fee, we did make the refund. Please be advised our decision in the matter remains the same. No further refund will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 28, 2016Subject: Revdex.com ID#: [redacted]U-Haul Reference id: [redacted]Thank you for the follow up and update. Ms. Elizabeth did contact me on June 26th (Sunday) about the the 192.50$ error but no refund was received on my end as of Wednesday (June 29th). Moreover; No mention to the damages to my furnitures caused by the movinghelp.com reccomendeded and advertised by U-Haul.Sincerely;[redacted])
August 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. She advised our office Ms....
[redacted] was contacted an hour of making their reservation and informed they were working on locating a truck for their move. The closest truck was in Brownsville, TN. Ms. [redacted] was given $152 credit for the inconvenience of having to travel to Brownsville. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].Anthony F[redacted] our Area Field Manager for our Fort Lauderdale Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he issued Mr. [redacted] a refund for the $50 Reservation Guarantee Fee back to his Visa account. The refund should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I cancelled the installation & hitch rental because this issue wasn't resolved by anyone in customer service! Instead I ended up having to rent a truck which because by the time I realized that U-Haul wouldn't resolve this it was too late to reserve a hitch anywhere else in the area. I ened up paying signifantly more in rental & gas for the truck because of U-Haul's inability to honor my reservation or price.
Regards,
[redacted]
October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers [redacted] and [redacted].[redacted], our Executive Assistant for our Richmond Regional Office, reviewed the recent comments provided by Mr. [redacted]. She informed our office she spoke to Mr. [redacted] and offered her apology for the inconvenience he experienced and advised him of a refund in the amount of $230 for being quoted a different priced. She also explained he received a $100 credit for the boxes being delayed by our shipper. Mr. [redacted] relayed his appreciation for the resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
October 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Pete S[redacted], our President for our Connecticut Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed...
his concerns. He offered his apology and asked Mr. [redacted] to call him if he ever needed assistance in the future. A refund for $94 was issued for the truck rental along with a refund for $100 as an adjustment on his rental. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with U-Haul's response. Why am I prohibited from using their services until Mr. [redacted]x's past due balance is paid? I hired him and I have no relationship other than that. Based on U-Haul's policy I am being held responsible for the past due balance regardless of their reply.This is unacceptable and does not address the issue nor the fact that I drove 3 1/2 hours and was left stranded with no truck and no recourse.U-Haul's policy is unfair and of questionable legality. I want my name cleared.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate refunds have been issued back to Mr. [redacted]’s [redacted] account as a resolution. A refund for $152.75 was issued on November 6th along with a refund for $42.13 issued on November 7th. Both refunds should post on his next credit...
card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Carol M[redacted], our Executive Assistant for our North Orlando Regional Office, reviewed their recent comments. In the interest of customer good faith, a refund for the damage fee in the amount of $147.08 was issued and an email was sent advising them of the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I will accept this resolution even though the faulty truck gate cost us hundreds of dollars more after our helpers left and we had to hire professional movers. I hope U-Haul will fix the faulty gate as well as the fuel gauge.
Thanks,
[redacted]
I urge you to think beyond the notes and employ individual discernment when evaluating my case. The truth of the matter is it was not functioning mechanically exact during the night it was in my possession. I endured several less than professional debate session with the employees of this company and it was made clear that the tow truck company did not transcribe or maintain accurate notes and that seems all that you are going off of to make a decision. The fact that he tried to get the equipment to work properly and it did not seems to be missing from the notes. The fact the he had to resort to jumping up/down on the bumper of the Uhaul truck and the occurrence of me physically pulling the piece equipment in the opposite direction while he jumped up/down to create enough man made pressure to get the two to detach seems to be missing from the notes. Instead of simply taking the customer's account of the situation into consideration, you are choosing to make a decision based on poorly documented information. Your Uhaul expert came out and could not get the equipment to function, how does that translate to it working properly THAT night? What happened THAT night, is after all, what is in question. It's great that it did not glitch the one time you tested it, but that does not negate the fact that it simply was not functioning correctly the evening it was with me and your roadside assistant. I know how to operate the auto trailer as this was not the first time I've rented this equipment from Uhaul. I find it very disappointing that I've spent over $1000 dollars with this company during my two moves and you're fighting with me over such a small amount of money. The customer service issues alone merit the refund at this point. If you read the entire story of what happened that night instead of focusing on incomplete notes there is no way a rational person can come to the conclusion that the equipment was working perfectly. Please do the right thing by your customers.
October 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Leon W[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information [redacted] provided and sent her the...
following email in response: [redacted], Sorry for the delay, had to find the fill. A chedk has been requested to be sent to you, and should be seen 10 days. Thank you for your business, look forward to help you again. Leon Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
July 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office him and Mr. Moreau have been communicating by email. Mr. P[redacted] is currently awaiting Mr. [redacted]’s acceptance of his final offer. When the offer is accepted, Mr. P[redacted] will process the refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 10, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jerry H[redacted], our Executive Assistant for our East Houston Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted], My name is Jerry H[redacted] with U-Haul co of East Houston. I would like to begin by apologizing for the inconvenience you endured due to the delay of your U-Box rental. I tried to contact you by phone to discuss the issues you had with the delivery of your U-Box. I had not heard back from you, so I am writing you in response to your complaint. I have looked at the reservation and the dispatch of the U-Box and can not determine where the fault lies. I show that the U-Box was scheduled to be picked up at 12pm on 12/13/17. The U-Box does not show to be picked up until 5:37pm on 12/13/17. There are no notes indicating the reason the U-Box was not pick up until 5:37. I would like to assure you that it should not and does not matter who is to blame for your delay, I would like to do our part by refunding you the fees that we charged to have the U-Box delivered. I have attached a copy of the refund that I processed today. Thank you for your business and if there is anything further I can help you with, feel free to contact me. Jerry H[redacted] Executive Assistant MCO 755 U-Haul Co. of East Houston [redacted] ext [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Here goes the bill. I call U-Haul and they said the drop off place was the one who told U-Haul that they was mud track up all in the back opf the truck. So they have to charge me for the service that [redacted] Self Storage provided. I was call by U-Haul and was told they will call me back but i...
haven't heard from them again.
I am not accepting this response because a resolution has not been reached. It is still in progress. Once I hear back from Steve regarding the documents I have sent him... I will update accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You left my husband on the side of the road for over SIX HOURS in 96 degree heat. We paid to borrow another truck and get my son home to try to help. A refund is NOT acceptable.
Regards,
[redacted]