Beverly Hills Weight Loss Clinics

Revdex.com:
I have called this manager, but she was not at work that day. I have since supplied my phone number through an e-mail response, and am still waiting to actually speak to someone regarding this matter. Thank you for the follow up. but this matter remains unresolved at this time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with U-Haul's response.  Why am I prohibited from using their services until Mr. [redacted]x's past due balance is paid?  I hired him and I have no relationship other than that.  Based on U-Haul's policy I am being held responsible for the past due balance regardless of their reply.This is unacceptable and does not address the issue nor the fact that I drove 3 1/2 hours and was left stranded with no truck and no recourse.U-Haul's policy is unfair and of questionable legality.  I want my name cleared.
Regards,
[redacted]

February 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
Our Area Field Manager for our Lower Hudson Valley Regional Office followed up on the recent information Mr. [redacted] relayed to your office. He personally went to our U-Haul location to check the tires on the U-Haul vehicle Mr. [redacted] rented. He assured our office the tires on the van have not been changed and are in perfect condition. Our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 28, 2016Subject: Revdex.com ID#: [redacted]U-Haul Reference id: [redacted]Thank you for the follow up and update. Ms. Elizabeth did contact me on June 26th (Sunday) about the the 192.50$ error but no refund was received on my end as of Wednesday (June 29th). Moreover; No mention to the damages to my furnitures caused by the movinghelp.com reccomendeded and advertised by U-Haul.Sincerely;[redacted])

November 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office Ms. [redacted] initially provided the zip code for...

her destination, which was Memphis, therefore, her U-Box was shipped to Memphis, TN.  In an effort to help Ms. [redacted] at this point, she was offered two different options.  We  offered Ms. [redacted] a $200 VIP Certificate to help pay for the U-Box to be shipped from Memphis to Cookeville, TN.  Ms. G[redacted] relay the other option was our offer of a free truck rental to obtain her contents from the U-Box and drive it to Cookeville herself.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I urge you to think beyond the notes and employ individual discernment when evaluating my case. The truth of the matter is it was not functioning mechanically exact during the night it was in my possession. I endured several less than professional debate session with the employees of this company and it was made clear that the tow truck company did not transcribe or maintain accurate notes and that seems all that you are going off of to make a decision. The fact that he tried to get the equipment to work properly and it did not seems to be missing from the notes. The fact the he had to resort to jumping up/down on the bumper of the Uhaul truck and the occurrence of me physically pulling the piece equipment in the opposite direction while he jumped up/down to create enough man made pressure to get the two to detach seems to be missing from the notes. Instead of simply taking the customer's account of the situation into consideration, you are choosing to make a decision based on poorly documented information. Your Uhaul expert came out and could not get the equipment to function, how does that translate to it working properly THAT night? What happened THAT night, is after all, what is in question. It's great that it did not glitch the one time you tested it, but that does not negate the fact that it simply was not functioning correctly the evening it was with me and your roadside assistant. I know how to operate the auto trailer as this was not the first time I've rented this equipment from Uhaul. I find it very disappointing that I've spent over $1000 dollars with this company during my two moves and you're fighting with me over such a small amount of money. The customer service issues alone merit the refund at this point. If you read the entire story of what happened that night instead of focusing on incomplete notes there is no way a rational person can come to the conclusion that the equipment was working perfectly. Please do the right thing by your customers.

November 3, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted] and [redacted]., which is listed on the sale agreement.[redacted], our President responsible for the Fort Walton Beach area, reviewed Mr. [redacted]’s recent comments.  He explained he attempted to reach Mr. [redacted] again without success.  He is extending the offer to issue him a refund for the entire amount of the sale.  However, Mr. [redacted] will need to get the truck and title to our Pace Blvd. location in Pensacola, FL.  Once Mr. [redacted] is in possession of the truck and title, he will submit the refund for the price of the sale.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Here goes the bill. I call U-Haul and they said the drop off place was the one who told U-Haul that they was mud track up all in the back opf the truck. So they have to charge me for the service that [redacted] Self Storage provided. I was call by U-Haul and was told they will call me back but i...

haven't heard from them again.

November 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the contract and who is the daughter to Ms. [redacted]. Dick P[redacted], our President for our Mississippi Regional Office, reviewed Ms. [redacted]’s recent comments. He advised our office plenty of miles were allowed on their rental contract to get to their destination and they only had to go 4 miles down the same street to secure their truck. He also mentioned they did everything that was necessary such as calling the customer the day before to let them know where to pick up the truck. Mr. [redacted] and Ms. [redacted] expressed no issues. Our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers [redacted] and [redacted].[redacted], our Executive Assistant for our Richmond Regional Office, reviewed the recent comments provided by Mr. [redacted].  She informed our office she spoke to Mr. [redacted] and offered her apology for the inconvenience he experienced and advised him of a refund in the amount of $230 for being quoted a different priced.  She also explained he received a $100 credit for the boxes being delayed by our shipper.  Mr. [redacted] relayed his appreciation for the resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

July 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   David L[redacted], the Director of Moving Help, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted] and provided her with...

the information on how to file a dispute and how to deal with Moving Helper to resolve the matter.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You left my husband on the side of the road for over SIX HOURS in 96 degree heat. We paid to borrow another truck and get my son home to try to help. A refund is NOT acceptable.
Regards,
[redacted]

June 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, relayed they were able to reach an amicable resolution with Mr. [redacted].  A refund for $1,195 was approved as a reimbursement from [redacted] Insurance Company in addition to the refund for $250 from our U-Haul Center along with a $100 VIP Certificate.  The VIP Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

That person did contact me. I advised her that I wish to communicate via email only in order to keep an accurate record of everything said. I have yet to hear back. Apparently they no longer wish to put their communications in writing. Considering all the lies and dishonesty I have experienced with Uhaul so far, it doesn't surprise me.The only acceptable resolution at this point is a full refund. Regards,[redacted]

June 27, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Trey B[redacted], Marketing Company President, spoke with all employees involved in Mr. [redacted]’s’ rental process as well other employee’s that witnessed his transaction. Mr. B[redacted] also looked at equipment that Mr. [redacted] rented to verify the condition presented. He assured Mr. [redacted] he has spoken to his staff so any service issues will not occur again.   Mr. B[redacted] has apologized and offered VIP certificates so the next time he rents or needs U-Haul products it would be discounted. Mr. [redacted] declined the offer. We care about our customer’s experience, and have tried to come to an amicable resolution. Mr. [redacted] did benefit from the use of our equipment, and based on thorough research of the issues a full refund for services is not warranted.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cancelled the installation & hitch rental because this issue wasn't resolved by anyone in customer service!  Instead I ended up having to rent a truck which because by the time I realized that U-Haul wouldn't resolve this it was too late to reserve a hitch anywhere else in the area.  I ened up paying signifantly more in rental & gas for the truck because of U-Haul's inability to honor my reservation or price.
Regards,
[redacted]

I had been working with Jeff P[redacted] on the issue and trying to get a resolution for dispute on contract number [redacted]-  Brain H[redacted] says I dropped truck at wrong location and is charging me 599.40 instead of the 345.80 which was the contract amount.  You had said you could not find where I called on Nov 4th Sat and got permission from Uhaul to drop the truck at that location.  I called sprint looked at my phone records online it shows I called ###-###-#### which is UHaul on Sat nov 4th at exactly 11:02 am and talked for 5 mins.  I contacted Jeff P[redacted] UHaul dealer in town  I rent a storage unit gave me his name.  Brian Hill is rude.   UHaul yesterday without authorization charged my credit card 629.80- I then called my credit card company today telling them I did not authorize paying UHaul anymore than my contact said which was amount 345.80.  I won't pay UHaul anything over this amount and credit card company will not pay it.  I would like this matter resolved.  I called and got permission to drop the truck off at the interstate drive location,  I did everything I said I would.  Uhaul has lied to me twice saying they would send me transcript of my phone call Nov 4 and they didn't send it.  Now you are saying you cannot even find where I called on Nov4.  I have proof I called what number I called what day and what time.  I will not be charged an unfair and wrong amount.   I will pay UHaul 345.80 and nothing more.   For the recordthis whole situation doesn't make the UHaul company look good. Brain H[redacted] knows trying to charge 629.80 for a truck I rented drove two hours and dropped off at the right location the location I got permission to drop the truckj at,  is outrageous.If you would like to call and discuss this farther you can call me- I tried to call John L** today but lady said he wasn't in today.  I would like this resolved,[redacted]

I am not accepting this response because a resolution has not been reached.  It is still in progress.  Once I hear back from Steve regarding the documents I have sent him... I will update accordingly.

Thank you for your concern for our customer Mr. [redacted].
Our records indicate refunds have been issued back to Mr. [redacted]’s [redacted] account as a resolution. A refund for $152.75 was issued on November 6th along with a refund for $42.13 issued on November 7th. Both refunds should post on his next credit...

card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 5, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted].   Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided.  She advised our office Ms....

[redacted] was contacted an hour of making their reservation and informed they were working on locating a truck for their move.  The closest truck was in Brownsville, TN.  Ms. [redacted] was given $152 credit for the inconvenience of having to travel to Brownsville.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International