Beverly Hills Weight Loss Clinics

October 5, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Leon W[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information [redacted] provided and sent her the...

following email in response: [redacted], Sorry for the delay, had to find the fill. A chedk has been requested to be sent to you, and should be seen 10 days. Thank you for your business, look forward to help you again. Leon   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office. She reiterated to our office that Ms. [redacted] was never scheduled at her preferred pick up location. When she made her reservation she was provided with the specifics online, which included This location is a preference only. A confirmation email that was sent to Ms. [redacted] relayed that a local U-Haul representative will contact her to schedule her at the most convenient location with available equipment. We did offer an alternate pickup location, however, Ms. [redacted] declined and opted to go to another moving company, which ended up costing her more money. Although her situation did not warrant the refund of the $50 Reservation Guarantee Fee, we did make the refund. Please be advised our decision in the matter remains the same. No further refund will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 18, 2016   Revdex.com ID# [redacted] U-Haul ID# [redacted]   Thank you for your concern for our customer Mr. [redacted].   Steve B[redacted] our Customer Service Program Manager for U-Haul International, followed up on the information Mr. [redacted] provided.  He spoke to Mr. [redacted] and also sent him...

the email below as follow up to their phone conversation on July 14th: Mr. [redacted], We spoke seconds ago, and you indicted that you were in the middle of something and asked that I send you an email. I am the Program Manager of U-Haul Customer Service and your concern was forwarded to me for review and response. I very much want to address your issues and come to a cooperative conclusion. Please contact me at either of my direct phone numbers: [redacted]. I look forward to discussing this with you.--Steve B[redacted] Program Manager   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I will accept this resolution even though the faulty truck gate cost us hundreds of dollars more after our helpers left and we had to hire professional movers. I hope U-Haul will fix the faulty gate as well as the fuel gauge.
Thanks,
[redacted]

The CSR never mailed me my license. He did call me last week, more than 10 days after my initial attempts to get a response from the rental location. During this call he said that they did not find my license. My complaint is simply that it was not possible to get the location CSR to call me back, even in response to several messages from corporate customer service. I have replaced my license and there is no need for further followup.

October 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].   Pete S[redacted], our President for our Connecticut Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and addressed...

his concerns.  He offered his apology and asked Mr. [redacted] to call him if he ever needed assistance in the future.  A refund for $94 was issued for the truck rental along with a refund for $100 as an adjustment on his rental.     Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Dr. [redacted].[redacted], our GM for our U-Haul Storage of [redacted], followed up on the information Dr. [redacted] provided.  She informed our office she contacted U-Box who confirmed the difference...

in shipping charges and reversed the hold return at U-Haul of Mountain View and now needs to be checked back in and the correct charges applied.  Ms. [redacted] attempted to reach Dr. [redacted] to relay this information but had to leave a message.  She also asked Dr. [redacted] to contact the receiving location to complete the transaction.  Their telephone number was provided as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

April 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Carol M[redacted], our Executive Assistant for our North Orlando Regional Office, reviewed their recent comments. In the interest of customer good faith, a refund for the damage fee in the amount of $147.08 was issued and an email was sent advising them of the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] additional comments to our office.
[redacted], our Executive Assistant for our Cleveland Regional Office, reviewed Mr. [redacted] comments and sent him the following email in response:
Dear Mr. [redacted] Do to your association with Mr. [redacted], and [redacted], U-Haul of Cleveland will continue to deny you services until the outstanding balance paid. In your past transaction the use of his email address, home address, corporate account number and phone number have placed you on our Ealert system. I have contacted our Corporate accounts office in Phoenix and was also informed that they also have several contract(s) that are outstanding. Please accept our sincere apologies, but until the outstanding balance owed is paid, we will continue to deny services. U-Haul of Cleveland
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].Anthony F[redacted] our Area Field Manager for our Fort Lauderdale Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office he issued Mr. [redacted] a refund for the $50 Reservation Guarantee Fee back to his Visa account.  The refund should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]U-Haul International

I did in fact speak with Fred, however - it was my understanding that I would be receiving cheques to reimburse me the entire amount I had to spend with Uhaul - not just the $50 that I was already told I was going to get before I had to deal with more hassle. Fred did state that the location where I picked the Uhaul up should have just "taken care of me at this point" which I interpreted as I shouldn't have had to pay for the Uhaul, or even the km since both of the locations I was sent to were completely out of my.Also, after speaking with Fred I received an email from Uhaul stating that I still have an outstanding balance?!? I tried to reach Fred on 2017MAR03 about this email, and was informed that he had stepped out of the office, but that he would return my call shortly.. but my call was not returned.

June 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Los Angeles West Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mrs. [redacted] and advised her of a refund for $400 to cover the 8 days for late delivery by the shipper.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 26, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Daley D[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, reviewed Ms. [redacted]’s recent comments.  He reiterated Ms. [redacted] originally requested a 7-hour rental.  Our U-Haul location had to call her several times after the trailer was due back to be returned.  A reservation was unable to be filled due to the late return.  A refund is not warranted because Ms. [redacted] kept the trailer for 3 days and 21 hours, which has been explained to her multiple times.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our President for our [redacted] Office followed up on the information [redacted] provided and asked that we relay his apology for the disatisfaction [redacted]...

experienced. He also asked that we relay his following message to [redacted]:
Dear [redacted], I received a copy of your correspondence to the Revdex.com. I'm sorry you are unhappy with U-Haul at this time. We value our customers and strive to always provide good service. I looked into the situation you wrote about. Here's what I found: Your rent was due on Dec 15th. A week earlier, on Dec 8th, we sent you an email reminding you of the due date and amount due. When the rent remained unpaid on Dec 19th, we emailed you a late notice and sent out a paper copy via [redacted]. We had not heard from you, so on Dec 21st, we attempted phone contact. Your agreement with us requires you to pay your rent on time, each month. Your due date is always the 15th. When you moved in, we asked you for an Alternate Contact person in the event we were unable to reach you and needed to. You provided us with the name and number for [redacted]. She was contacted and asked to let you know that your rent was now overdue and we needed payment or contact from you. This is our standard procedure when we are attempting to collect late rent. When I looked up your payment history I saw that you have been late several times since you moved in. In fact, you missed your October payment completely this year. We understand that things happen, but like any business we depend on our customers making timely rent payments, and/or contacting us if they are going to be late to see what arrangements may be made. There is no refund due to you and no free rental months coming. The rent on your units is now paid until January 15th. Our contract is month-to month and you are expected to make payment on or before that date if you want to remain in our Storage. We offer auto-pay on credit and debit cards and electronic check options to help make paying rent easier for you. Please contact the Manager, [redacted] at [redacted] with any questions or if you want to take advantage of these convenient options. Thank You. [redacted], President U-Haul Co. of [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

February 10, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Jerry H[redacted], our Executive Assistant for our East Houston Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted], My name is Jerry H[redacted] with U-Haul co of East Houston. I would like to begin by apologizing for the inconvenience you endured due to the delay of your U-Box rental. I tried to contact you by phone to discuss the issues you had with the delivery of your U-Box. I had not heard back from you, so I am writing you in response to your complaint. I have looked at the reservation and the dispatch of the U-Box and can not determine where the fault lies. I show that the U-Box was scheduled to be picked up at 12pm on 12/13/17. The U-Box does not show to be picked up until 5:37pm on 12/13/17. There are no notes indicating the reason the U-Box was not pick up until 5:37. I would like to assure you that it should not and does not matter who is to blame for your delay, I would like to do our part by refunding you the fees that we charged to have the U-Box delivered. I have attached a copy of the refund that I processed today. Thank you for your business and if there is anything further I can help you with, feel free to contact me. Jerry H[redacted] Executive Assistant MCO 755 U-Haul Co. of East Houston [redacted] ext [redacted]   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Lucy S[redacted], our Traffic Manager for our Hamilton, Ontario Regional Office, reviewed Ms. [redacted]’s recent comments. As I’m sure you are aware, there are always two sides to a story. Ms. S[redacted] advised our office she spoke to Mr. [redacted] on the day of the move and asked him to stop yelling and swearing on the phone. Ms. [redacted] apologized for his action as did Ms. S[redacted] apologize for the inconvenience they incurred. Ms. S[redacted] was also able to locate them a truck and offered to refund the $50 Reservation Guarantee Fee. Ms. S[redacted] advised me today she would process the refund back to their Master Card account, which should post on their next credit card statement. No further refund or adjustment on the rental will be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Uhaul response in no way addresses original complaint regarding $50 guarantee. Response only mentions refund due to change in move from one way to in town. Please address original complaint.

April 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Storage Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her...

apology for the inconvenience she experienced at our U-Haul location. Ms. [redacted] relayed she had filed a claim for damages and thanked Ms. [redacted] for the follow up call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International