January 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our President for our [redacted] Office followed up on the information [redacted] provided and asked that we relay his apology for the disatisfaction [redacted]...
experienced. He also asked that we relay his following message to [redacted]:
Dear [redacted], I received a copy of your correspondence to the Revdex.com. I'm sorry you are unhappy with U-Haul at this time. We value our customers and strive to always provide good service. I looked into the situation you wrote about. Here's what I found: Your rent was due on Dec 15th. A week earlier, on Dec 8th, we sent you an email reminding you of the due date and amount due. When the rent remained unpaid on Dec 19th, we emailed you a late notice and sent out a paper copy via [redacted]. We had not heard from you, so on Dec 21st, we attempted phone contact. Your agreement with us requires you to pay your rent on time, each month. Your due date is always the 15th. When you moved in, we asked you for an Alternate Contact person in the event we were unable to reach you and needed to. You provided us with the name and number for [redacted]. She was contacted and asked to let you know that your rent was now overdue and we needed payment or contact from you. This is our standard procedure when we are attempting to collect late rent. When I looked up your payment history I saw that you have been late several times since you moved in. In fact, you missed your October payment completely this year. We understand that things happen, but like any business we depend on our customers making timely rent payments, and/or contacting us if they are going to be late to see what arrangements may be made. There is no refund due to you and no free rental months coming. The rent on your units is now paid until January 15th. Our contract is month-to month and you are expected to make payment on or before that date if you want to remain in our Storage. We offer auto-pay on credit and debit cards and electronic check options to help make paying rent easier for you. Please contact the Manager, [redacted] at [redacted] with any questions or if you want to take advantage of these convenient options. Thank You. [redacted], President U-Haul Co. of [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 18, 2016 Revdex.com ID# [redacted] U-Haul ID# [redacted] Thank you for your concern for our customer Mr. [redacted]. Steve B[redacted] our Customer Service Program Manager for U-Haul International, followed up on the information Mr. [redacted] provided. He spoke to Mr. [redacted] and also sent him...
the email below as follow up to their phone conversation on July 14th: Mr. [redacted], We spoke seconds ago, and you indicted that you were in the middle of something and asked that I send you an email. I am the Program Manager of U-Haul Customer Service and your concern was forwarded to me for review and response. I very much want to address your issues and come to a cooperative conclusion. Please contact me at either of my direct phone numbers: [redacted]. I look forward to discussing this with you.--Steve B[redacted] Program Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 3, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted] and [redacted]., which is listed on the sale agreement.[redacted], our President responsible for the Fort Walton Beach area, reviewed Mr. [redacted]’s recent comments. He explained he attempted to reach Mr. [redacted] again without success. He is extending the offer to issue him a refund for the entire amount of the sale. However, Mr. [redacted] will need to get the truck and title to our Pace Blvd. location in Pensacola, FL. Once Mr. [redacted] is in possession of the truck and title, he will submit the refund for the price of the sale. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I did in fact speak with Fred, however - it was my understanding that I would be receiving cheques to reimburse me the entire amount I had to spend with Uhaul - not just the $50 that I was already told I was going to get before I had to deal with more hassle. Fred did state that the location where I picked the Uhaul up should have just "taken care of me at this point" which I interpreted as I shouldn't have had to pay for the Uhaul, or even the km since both of the locations I was sent to were completely out of my.Also, after speaking with Fred I received an email from Uhaul stating that I still have an outstanding balance?!? I tried to reach Fred on 2017MAR03 about this email, and was informed that he had stepped out of the office, but that he would return my call shortly.. but my call was not returned.
February 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
Our Area Field Manager for our Lower Hudson Valley Regional Office followed up on the recent information Mr. [redacted] relayed to your office. He personally went to our U-Haul location to check the tires on the U-Haul vehicle Mr. [redacted] rented. He assured our office the tires on the van have not been changed and are in perfect condition. Our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Los Angeles West Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mrs. [redacted] and advised her of a refund for $400 to cover the 8 days for late delivery by the shipper.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, relayed they were able to reach an amicable resolution with Mr. [redacted]. A refund for $1,195 was approved as a reimbursement from [redacted] Insurance Company in addition to the refund for $250 from our U-Haul Center along with a $100 VIP Certificate. The VIP Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Daley D[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, reviewed Ms. [redacted]’s recent comments. He reiterated Ms. [redacted] originally requested a 7-hour rental. Our U-Haul location had to call her several times after the trailer was due back to be returned. A reservation was unable to be filled due to the late return. A refund is not warranted because Ms. [redacted] kept the trailer for 3 days and 21 hours, which has been explained to her multiple times. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have called this manager, but she was not at work that day. I have since supplied my phone number through an e-mail response, and am still waiting to actually speak to someone regarding this matter. Thank you for the follow up. but this matter remains unresolved at this time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 27, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. Trey B[redacted], Marketing Company President, spoke with all employees involved in Mr. [redacted]’s’ rental process as well other employee’s that witnessed his transaction. Mr. B[redacted] also looked at equipment that Mr. [redacted] rented to verify the condition presented. He assured Mr. [redacted] he has spoken to his staff so any service issues will not occur again. Mr. B[redacted] has apologized and offered VIP certificates so the next time he rents or needs U-Haul products it would be discounted. Mr. [redacted] declined the offer. We care about our customer’s experience, and have tried to come to an amicable resolution. Mr. [redacted] did benefit from the use of our equipment, and based on thorough research of the issues a full refund for services is not warranted. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
November 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] initially provided the zip code for...
her destination, which was Memphis, therefore, her U-Box was shipped to Memphis, TN. In an effort to help Ms. [redacted] at this point, she was offered two different options. We offered Ms. [redacted] a $200 VIP Certificate to help pay for the U-Box to be shipped from Memphis to Cookeville, TN. Ms. G[redacted] relay the other option was our offer of a free truck rental to obtain her contents from the U-Box and drive it to Cookeville herself.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I had been working with Jeff P[redacted] on the issue and trying to get a resolution for dispute on contract number [redacted]- Brain H[redacted] says I dropped truck at wrong location and is charging me 599.40 instead of the 345.80 which was the contract amount. You had said you could not find where I called on Nov 4th Sat and got permission from Uhaul to drop the truck at that location. I called sprint looked at my phone records online it shows I called ###-###-#### which is UHaul on Sat nov 4th at exactly 11:02 am and talked for 5 mins. I contacted Jeff P[redacted] UHaul dealer in town I rent a storage unit gave me his name. Brian Hill is rude. UHaul yesterday without authorization charged my credit card 629.80- I then called my credit card company today telling them I did not authorize paying UHaul anymore than my contact said which was amount 345.80. I won't pay UHaul anything over this amount and credit card company will not pay it. I would like this matter resolved. I called and got permission to drop the truck off at the interstate drive location, I did everything I said I would. Uhaul has lied to me twice saying they would send me transcript of my phone call Nov 4 and they didn't send it. Now you are saying you cannot even find where I called on Nov4. I have proof I called what number I called what day and what time. I will not be charged an unfair and wrong amount. I will pay UHaul 345.80 and nothing more. For the recordthis whole situation doesn't make the UHaul company look good. Brain H[redacted] knows trying to charge 629.80 for a truck I rented drove two hours and dropped off at the right location the location I got permission to drop the truckj at, is outrageous.If you would like to call and discuss this farther you can call me- I tried to call John L** today but lady said he wasn't in today. I would like this resolved,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The CSR never mailed me my license. He did call me last week, more than 10 days after my initial attempts to get a response from the rental location. During this call he said that they did not find my license. My complaint is simply that it was not possible to get the location CSR to call me back, even in response to several messages from corporate customer service. I have replaced my license and there is no need for further followup.
July 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. David L[redacted], the Director of Moving Help, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and provided her with...
the information on how to file a dispute and how to deal with Moving Helper to resolve the matter. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Dr. [redacted].[redacted], our GM for our U-Haul Storage of [redacted], followed up on the information Dr. [redacted] provided. She informed our office she contacted U-Box who confirmed the difference...
in shipping charges and reversed the hold return at U-Haul of Mountain View and now needs to be checked back in and the correct charges applied. Ms. [redacted] attempted to reach Dr. [redacted] to relay this information but had to leave a message. She also asked Dr. [redacted] to contact the receiving location to complete the transaction. Their telephone number was provided as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
That person did contact me. I advised her that I wish to communicate via email only in order to keep an accurate record of everything said. I have yet to hear back. Apparently they no longer wish to put their communications in writing. Considering all the lies and dishonesty I have experienced with Uhaul so far, it doesn't surprise me.The only acceptable resolution at this point is a full refund. Regards,[redacted]
May 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Trent S[redacted], a Supervisor for [redacted] Insurance Company, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted]’s claim has been...
reopened and he will be contacted for proof of loss for further consideration of a settlement under the general liability exposure. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted]...
and addressed her concerns. She advised Ms. [redacted] her debt had been paid off and she had confirmed this information with our Collections Department.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Uhaul's stated response is more than adequate, and I appreciate the attention given to this case!
With Kind Regards,
[redacted]
January 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our President for our [redacted] Office followed up on the information [redacted] provided and asked that we relay his apology for the disatisfaction [redacted]...
experienced. He also asked that we relay his following message to [redacted]:
Dear [redacted], I received a copy of your correspondence to the Revdex.com. I'm sorry you are unhappy with U-Haul at this time. We value our customers and strive to always provide good service. I looked into the situation you wrote about. Here's what I found: Your rent was due on Dec 15th. A week earlier, on Dec 8th, we sent you an email reminding you of the due date and amount due. When the rent remained unpaid on Dec 19th, we emailed you a late notice and sent out a paper copy via [redacted]. We had not heard from you, so on Dec 21st, we attempted phone contact. Your agreement with us requires you to pay your rent on time, each month. Your due date is always the 15th. When you moved in, we asked you for an Alternate Contact person in the event we were unable to reach you and needed to. You provided us with the name and number for [redacted]. She was contacted and asked to let you know that your rent was now overdue and we needed payment or contact from you. This is our standard procedure when we are attempting to collect late rent. When I looked up your payment history I saw that you have been late several times since you moved in. In fact, you missed your October payment completely this year. We understand that things happen, but like any business we depend on our customers making timely rent payments, and/or contacting us if they are going to be late to see what arrangements may be made. There is no refund due to you and no free rental months coming. The rent on your units is now paid until January 15th. Our contract is month-to month and you are expected to make payment on or before that date if you want to remain in our Storage. We offer auto-pay on credit and debit cards and electronic check options to help make paying rent easier for you. Please contact the Manager, [redacted] at [redacted] with any questions or if you want to take advantage of these convenient options. Thank You. [redacted], President U-Haul Co. of [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 18, 2016 Revdex.com ID# [redacted] U-Haul ID# [redacted] Thank you for your concern for our customer Mr. [redacted]. Steve B[redacted] our Customer Service Program Manager for U-Haul International, followed up on the information Mr. [redacted] provided. He spoke to Mr. [redacted] and also sent him...
the email below as follow up to their phone conversation on July 14th: Mr. [redacted], We spoke seconds ago, and you indicted that you were in the middle of something and asked that I send you an email. I am the Program Manager of U-Haul Customer Service and your concern was forwarded to me for review and response. I very much want to address your issues and come to a cooperative conclusion. Please contact me at either of my direct phone numbers: [redacted]. I look forward to discussing this with you.--Steve B[redacted] Program Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 3, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted] and [redacted]., which is listed on the sale agreement.[redacted], our President responsible for the Fort Walton Beach area, reviewed Mr. [redacted]’s recent comments. He explained he attempted to reach Mr. [redacted] again without success. He is extending the offer to issue him a refund for the entire amount of the sale. However, Mr. [redacted] will need to get the truck and title to our Pace Blvd. location in Pensacola, FL. Once Mr. [redacted] is in possession of the truck and title, he will submit the refund for the price of the sale. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I did in fact speak with Fred, however - it was my understanding that I would be receiving cheques to reimburse me the entire amount I had to spend with Uhaul - not just the $50 that I was already told I was going to get before I had to deal with more hassle. Fred did state that the location where I picked the Uhaul up should have just "taken care of me at this point" which I interpreted as I shouldn't have had to pay for the Uhaul, or even the km since both of the locations I was sent to were completely out of my.Also, after speaking with Fred I received an email from Uhaul stating that I still have an outstanding balance?!? I tried to reach Fred on 2017MAR03 about this email, and was informed that he had stepped out of the office, but that he would return my call shortly.. but my call was not returned.
February 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
Our Area Field Manager for our Lower Hudson Valley Regional Office followed up on the recent information Mr. [redacted] relayed to your office. He personally went to our U-Haul location to check the tires on the U-Haul vehicle Mr. [redacted] rented. He assured our office the tires on the van have not been changed and are in perfect condition. Our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Los Angeles West Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mrs. [redacted] and advised her of a refund for $400 to cover the 8 days for late delivery by the shipper.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, relayed they were able to reach an amicable resolution with Mr. [redacted]. A refund for $1,195 was approved as a reimbursement from [redacted] Insurance Company in addition to the refund for $250 from our U-Haul Center along with a $100 VIP Certificate. The VIP Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Daley D[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, reviewed Ms. [redacted]’s recent comments. He reiterated Ms. [redacted] originally requested a 7-hour rental. Our U-Haul location had to call her several times after the trailer was due back to be returned. A reservation was unable to be filled due to the late return. A refund is not warranted because Ms. [redacted] kept the trailer for 3 days and 21 hours, which has been explained to her multiple times. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have called this manager, but she was not at work that day. I have since supplied my phone number through an e-mail response, and am still waiting to actually speak to someone regarding this matter. Thank you for the follow up. but this matter remains unresolved at this time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 27, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. Trey B[redacted], Marketing Company President, spoke with all employees involved in Mr. [redacted]’s’ rental process as well other employee’s that witnessed his transaction. Mr. B[redacted] also looked at equipment that Mr. [redacted] rented to verify the condition presented. He assured Mr. [redacted] he has spoken to his staff so any service issues will not occur again. Mr. B[redacted] has apologized and offered VIP certificates so the next time he rents or needs U-Haul products it would be discounted. Mr. [redacted] declined the offer. We care about our customer’s experience, and have tried to come to an amicable resolution. Mr. [redacted] did benefit from the use of our equipment, and based on thorough research of the issues a full refund for services is not warranted. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
November 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] initially provided the zip code for...
her destination, which was Memphis, therefore, her U-Box was shipped to Memphis, TN. In an effort to help Ms. [redacted] at this point, she was offered two different options. We offered Ms. [redacted] a $200 VIP Certificate to help pay for the U-Box to be shipped from Memphis to Cookeville, TN. Ms. G[redacted] relay the other option was our offer of a free truck rental to obtain her contents from the U-Box and drive it to Cookeville herself.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I had been working with Jeff P[redacted] on the issue and trying to get a resolution for dispute on contract number [redacted]- Brain H[redacted] says I dropped truck at wrong location and is charging me 599.40 instead of the 345.80 which was the contract amount. You had said you could not find where I called on Nov 4th Sat and got permission from Uhaul to drop the truck at that location. I called sprint looked at my phone records online it shows I called ###-###-#### which is UHaul on Sat nov 4th at exactly 11:02 am and talked for 5 mins. I contacted Jeff P[redacted] UHaul dealer in town I rent a storage unit gave me his name. Brian Hill is rude. UHaul yesterday without authorization charged my credit card 629.80- I then called my credit card company today telling them I did not authorize paying UHaul anymore than my contact said which was amount 345.80. I won't pay UHaul anything over this amount and credit card company will not pay it. I would like this matter resolved. I called and got permission to drop the truck off at the interstate drive location, I did everything I said I would. Uhaul has lied to me twice saying they would send me transcript of my phone call Nov 4 and they didn't send it. Now you are saying you cannot even find where I called on Nov4. I have proof I called what number I called what day and what time. I will not be charged an unfair and wrong amount. I will pay UHaul 345.80 and nothing more. For the recordthis whole situation doesn't make the UHaul company look good. Brain H[redacted] knows trying to charge 629.80 for a truck I rented drove two hours and dropped off at the right location the location I got permission to drop the truckj at, is outrageous.If you would like to call and discuss this farther you can call me- I tried to call John L** today but lady said he wasn't in today. I would like this resolved,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The CSR never mailed me my license. He did call me last week, more than 10 days after my initial attempts to get a response from the rental location. During this call he said that they did not find my license. My complaint is simply that it was not possible to get the location CSR to call me back, even in response to several messages from corporate customer service. I have replaced my license and there is no need for further followup.
July 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. David L[redacted], the Director of Moving Help, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and provided her with...
the information on how to file a dispute and how to deal with Moving Helper to resolve the matter. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Dr. [redacted].[redacted], our GM for our U-Haul Storage of [redacted], followed up on the information Dr. [redacted] provided. She informed our office she contacted U-Box who confirmed the difference...
in shipping charges and reversed the hold return at U-Haul of Mountain View and now needs to be checked back in and the correct charges applied. Ms. [redacted] attempted to reach Dr. [redacted] to relay this information but had to leave a message. She also asked Dr. [redacted] to contact the receiving location to complete the transaction. Their telephone number was provided as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
That person did contact me. I advised her that I wish to communicate via email only in order to keep an accurate record of everything said. I have yet to hear back. Apparently they no longer wish to put their communications in writing. Considering all the lies and dishonesty I have experienced with Uhaul so far, it doesn't surprise me.The only acceptable resolution at this point is a full refund. Regards,[redacted]
May 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Trent S[redacted], a Supervisor for [redacted] Insurance Company, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted]’s claim has been...
reopened and he will be contacted for proof of loss for further consideration of a settlement under the general liability exposure. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted]...
and addressed her concerns. She advised Ms. [redacted] her debt had been paid off and she had confirmed this information with our Collections Department.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Uhaul's stated response is more than adequate, and I appreciate the attention given to this case!
With Kind Regards,
[redacted]