Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was treated extremely poorly by the Western New York U-Haul office and spoken to as if I did something wrong. My car was sitting at the shop for 2 weeks waiting for U-Haul to respond, so I had to involve my own car insurance to pay for the remainder of the repair. I had to pay the $500 deductible and am waiting for my insurance to reclaim the funds from U-Haul[redacted] After the damage from the incorrect hitch install was complete, the body shop informed me they could not re-attach the hitch because it was the wrong model for my car. I was directed by my insurance to contact U-Haul so I did, and was told to have the hitch checked at the 'nearest' location (which was a 40 min round trip for me). The U-Haul location stated it was the correct hitch and I was reprimanded by U-Haul as if I made up the story (even though I have a statement from the body shop). I asked if they would then install it correctly this time and was informed that was against their policy and the only thing I can do is scrap the hitch or hire an attorney. Therefore, I called my insurance adjuster and pleaded with him, who then put me in touch with the body shop manager, who agreed to install the hitch correctly free of charge. After the body shop installed the hitch, it is very clear U-Haul did it incorrectly as they never made the necessary cut under my bumper. 
In order to get any type of apology or validation from U-Haul I had to email the CEO directly. He returned my email the next day and made his employees behave appropriately and offer a resolution. Of course, I took care of the hitch re-install myself but still have the issue of the insurance claim.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  U-Haul honored their internet promise and refunded the $50 back to me.  I am happy with the final outcome and I consider this complaint resolved.
Regards,
[redacted]

June 10, 2015
Revdex.com ID#: [redacted], [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Ms. [redacted] and Mr. [redacted], whose name is on the actual rental agreement.
Bradley [redacted], our Field Manager for our South Bay Regional Office, followed up on the information Ms....

[redacted] provided. He informed our office the damage to the U-Haul truck is extensive and the truck would not have been rented in that condition. We have no record of the truck having any damage before their rental. Ms. [redacted] stated the truck was moved from the public street after they dropped it off to the U-Haul lot and this is when the damage occurred. However, Mr. [redacted] relayed there are no overhead obstructions on the U-Haul property to create the damage. Mr. [redacted] and Ms. [redacted] have been advised they are responsible for the damage to the U-Haul truck. Our decision in the matter remains the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided.  She contacted Mr. [redacted] and advised him of a refund for $125 that was issued back to his [redacted]...

account on July 11th.  The credit should have already posted to his credit card account.  Mr. [redacted] relayed he would contact his credit card company to confirm the refund.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted Ms. [redacted]...

and addressed her concerns.  She advised Ms. [redacted] her debt had been paid off and she had confirmed this information with our Collections Department.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Massachusetts Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Good evening Mrs. [redacted], First I apologize for your experience at...

our [redacted] location and thank-you for bringing this to our attention. I have spoken with your husband and have advised him that the $50 reservation guarantee will be issued. I have issued the credit to the credit card that was used to make the reservation. You both have mentioned that you will need to plan a second trip for your move. Please feel free to email me directly in regards to making your next reservation, so that I may handle directly. Once again I apologize for your experience and look forward to helping you with your next move. Thank-you. S[redacted] Traffic Control Manager [redacted] office [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. [redacted].
[redacted], our Area Field Manager for our Iowa Regional Office, followed up on the information Dr. [redacted] provided. He informed our office he contacted Dr. [redacted] and discussed...

his concerns. He advised him of a refund for the U-Box rental fees in the amount of $597.65 due to the delay. He also mentioned that Dr. [redacted] had relayed that four boxes would accommodate his move. Two boxes were delivered at no cost and the other two were ready to go for them. All boxes shipped on time. The refund was issued back to Dr. [redacted]’s Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental agreement.  [redacted], our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr. [redacted]...

provided.  He informed our office a refund for $100 for two days later delivery was issued on August 24th.  The refund should post on his next Visa credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided. She assured our office she moved Ms. [redacted] out of...

the U-Box herself. She also advised Ms. [redacted] she may receive notices of a past due balance as the account has a balance but we are not attempting to collect. The account will not go to collections and although Ms. [redacted] cannot stop the computer generated letters at this time, Ms. [redacted] should just disregard them. Ms. [redacted] reiterated this information in an email to Ms. [redacted] along with screen shots confirming the move out.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he investigated the situation Mr. [redacted]...

incurred. He found Mr. [redacted] reported the location of his breakdown to be on the ramp getting onto Rt. 29 North at Exit 18 (Broken Land Pkwy). Our service provider, [redacted], was given this information and gave a 90 minute ETA. Upon arrival at the listed location, [redacted] relayed that Mr. [redacted] was not there. They attempted to call Mr. [redacted]. Mr. [redacted] returned their call approximately an hour later and advised [redacted] he was at Rt. 29 North at Exit 20. [redacted] arrived shortly after that and towed the U-Haul truck. Mr. [redacted] concluded that the call was handled in a timely matter. The delay appears to be because the truck was not located where the recorded breakdown call stated it would be. Mr. [redacted] contacted Mr. [redacted] and advised him a refund would not be issued.
As we value Mr. [redacted] as a customer, Mr. [redacted] sent him a $30 VIP Certificate on March 21st that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our Northern [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good...

Morning [redacted], I hope all is well. I have been trying to reach you regarding your experience with Uhaul and the truck rental issue you had recently but have been unsuccessful. Please email me back at [redacted]@[redacted].[redacted] or via phone at [redacted] to discuss your experience and how I can help. Thank you. [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Alissa N[redacted], our President for our Akron Regional Office, reviewed Mr. [redacted]’ recent comments. She advised our office that Mr. [redacted] rented from us again and he was given a discount of $10 on the truck and $.20 per mile on the mileage. She mentioned it was a 2-day rental and he received a discount to help with the inconvenience he experienced, which he had relayed in his letter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

I was pressured by the mover to give him the payment code being a single female living living alone I didn't want to upset the pushy mover who was under the influence of alcohol at the time of the move. I expected this website (though I know they are not the moving company) to have a better method of choosing who they are represented by. This group of movers were in experience and I counted on uhaul to understand my circumstances I wasn't going to withhold the payment code from two individuals under the influence. this is why I immediately filed a claim after they left.

June 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
 
Thank you for your continued concern for our customer Mr. [redacted].
 
[redacted], our President for our Idaho Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed their decision in the matter remains the same. His office confirmed the refund for $50 was issued back to Mr. [redacted]’s [redacted] Card account ending in [redacted].
 
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Bob M[redacted], our President for our Tampa Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office a refund for $227.80 was...

issued for a truck rental to move her items out of the U-Box to her new home.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Central Alabama Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted Ms. [redacted] and...

requested she send her hotel receipt for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International