August 28, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Bob M[redacted], our President for our Tampa Regional Office, followed up on the information Ms. [redacted] provided. He informed our office a refund for $227.80 was...
issued for a truck rental to move her items out of the U-Box to her new home. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 15, 2015[redacted] ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...
advised of a refund for $454.58. Mr. [redacted] should receive the refund check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] and advised him of a refund for $125 that was issued back to his [redacted]...
account on July 11th. The credit should have already posted to his credit card account. Mr. [redacted] relayed he would contact his credit card company to confirm the refund.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...
and addressed her concerns. He offered his apology and assured her he would resolve all issues. He also agreed to a credit for the smaller unit next month.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 10, 2015
Revdex.com ID#: [redacted], [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Ms. [redacted] and Mr. [redacted], whose name is on the actual rental agreement.
Bradley [redacted], our Field Manager for our South Bay Regional Office, followed up on the information Ms....
[redacted] provided. He informed our office the damage to the U-Haul truck is extensive and the truck would not have been rented in that condition. We have no record of the truck having any damage before their rental. Ms. [redacted] stated the truck was moved from the public street after they dropped it off to the U-Haul lot and this is when the damage occurred. However, Mr. [redacted] relayed there are no overhead obstructions on the U-Haul property to create the damage. Mr. [redacted] and Ms. [redacted] have been advised they are responsible for the damage to the U-Haul truck. Our decision in the matter remains the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 19, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’ recent comments. Our South Puget Sound Regional Office reviewed Ms. [redacted]’ comment. They informed our office that shipping and delivery was not paid in full by Ms. [redacted], causing the U-Box not to be shipped on the original shipping date. Please be advised, our decision in the matter remains the same. As stated in my previous response, no further reimbursement will be issued. Thank you for your continued support. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was treated extremely poorly by the Western New York U-Haul office and spoken to as if I did something wrong. My car was sitting at the shop for 2 weeks waiting for U-Haul to respond, so I had to involve my own car insurance to pay for the remainder of the repair. I had to pay the $500 deductible and am waiting for my insurance to reclaim the funds from U-Haul[redacted] After the damage from the incorrect hitch install was complete, the body shop informed me they could not re-attach the hitch because it was the wrong model for my car. I was directed by my insurance to contact U-Haul so I did, and was told to have the hitch checked at the 'nearest' location (which was a 40 min round trip for me). The U-Haul location stated it was the correct hitch and I was reprimanded by U-Haul as if I made up the story (even though I have a statement from the body shop). I asked if they would then install it correctly this time and was informed that was against their policy and the only thing I can do is scrap the hitch or hire an attorney. Therefore, I called my insurance adjuster and pleaded with him, who then put me in touch with the body shop manager, who agreed to install the hitch correctly free of charge. After the body shop installed the hitch, it is very clear U-Haul did it incorrectly as they never made the necessary cut under my bumper.
In order to get any type of apology or validation from U-Haul I had to email the CEO directly. He returned my email the next day and made his employees behave appropriately and offer a resolution. Of course, I took care of the hitch re-install myself but still have the issue of the insurance claim.
Regards,
[redacted]
I am no longer interested in corresponding with this company. I have cut my losses and moved on with a new company. The more I thought about it, I do not wish to do business with a company who blames the customer for the companies mistake.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has initiated the refund and I consider this complaint resolved.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr., followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
offered his apology for the gap in communication. He explained the shipping process and advised her of a refund for $50 per day we are late on delivery. Estimated time of deliver is November 5th.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] at length...
and listened to his concerns. She offered her apology for the inconvenience he experienced and offered to help in the future if he experienced any further difficulty. She also explained she had removed his name from our E-Alert Program.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Lucy S[redacted], our Traffic Manager for our Hamilton, Ontario Regional Office, reviewed Ms. [redacted]’s recent comments. As I’m sure you are aware, there are always two sides to a story. Ms. S[redacted] advised our office she spoke to Mr. [redacted] on the day of the move and asked him to stop yelling and swearing on the phone. Ms. [redacted] apologized for his action as did Ms. S[redacted] apologize for the inconvenience they incurred. Ms. S[redacted] was also able to locate them a truck and offered to refund the $50 Reservation Guarantee Fee. Ms. S[redacted] advised me today she would process the refund back to their Master Card account, which should post on their next credit card statement. No further refund or adjustment on the rental will be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
April 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Tom Snell, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided. He informed our...
office our Traffic Manager reviewed the online price of equipment on the actual day of dispatch. The rate was lower than the quoted reservation previously made. A refund for $581.50 was issued as an adjustment and should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
February 15, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Ms. [redacted]’s information to our office.
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and has corresponded with her...
by email with the most recent being the following:
Good afternoon, I understand your concern in regards to how I got your number, but I have your number from your [redacted] complaint. I was hoping we could talk so I can help resolve the issue for you. If you get time and would like to discuss your problem, please call me at ###-###-####. I would be more then happy to help address your concerns. Have a great day! [redacted] Executive Assistant U-Haul Company of N. Philadelphia Office: ###-###-#### Extension:[redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Massachusetts Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Good evening Mrs. [redacted], First I apologize for your experience at...
our [redacted] location and thank-you for bringing this to our attention. I have spoken with your husband and have advised him that the $50 reservation guarantee will be issued. I have issued the credit to the credit card that was used to make the reservation. You both have mentioned that you will need to plan a second trip for your move. Please feel free to email me directly in regards to making your next reservation, so that I may handle directly. Once again I apologize for your experience and look forward to helping you with your next move. Thank-you. S[redacted] Traffic Control Manager [redacted] office [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 24, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: 1109093 Thank you for your concern for our customer Mr. [redacted]. Mr. [redacted] was contacted by Jacob K[redacted], the Area Field Manager, regarding the additional charges on account on 6.5.2016. The additional...
charges were calculated based on contract terms and conditions. When a local rental is returned to an alternate location we calculate the rate by doubling the one way rate as disclosed on the contract. The charges were calculated correctly therefore no further action is needed. We do apologize for any misunderstanding. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
April 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Storage Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her...
apology for the inconvenience she experienced at our U-Haul location. Ms. [redacted] relayed she had filed a claim for damages and thanked Ms. [redacted] for the follow up call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 28, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Bob M[redacted], our President for our Tampa Regional Office, followed up on the information Ms. [redacted] provided. He informed our office a refund for $227.80 was...
issued for a truck rental to move her items out of the U-Box to her new home. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 15, 2015[redacted] ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...
advised of a refund for $454.58. Mr. [redacted] should receive the refund check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] and advised him of a refund for $125 that was issued back to his [redacted]...
account on July 11th. The credit should have already posted to his credit card account. Mr. [redacted] relayed he would contact his credit card company to confirm the refund.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...
and addressed her concerns. He offered his apology and assured her he would resolve all issues. He also agreed to a credit for the smaller unit next month.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 10, 2015
Revdex.com ID#: [redacted], [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Ms. [redacted] and Mr. [redacted], whose name is on the actual rental agreement.
Bradley [redacted], our Field Manager for our South Bay Regional Office, followed up on the information Ms....
[redacted] provided. He informed our office the damage to the U-Haul truck is extensive and the truck would not have been rented in that condition. We have no record of the truck having any damage before their rental. Ms. [redacted] stated the truck was moved from the public street after they dropped it off to the U-Haul lot and this is when the damage occurred. However, Mr. [redacted] relayed there are no overhead obstructions on the U-Haul property to create the damage. Mr. [redacted] and Ms. [redacted] have been advised they are responsible for the damage to the U-Haul truck. Our decision in the matter remains the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 19, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’ recent comments. Our South Puget Sound Regional Office reviewed Ms. [redacted]’ comment. They informed our office that shipping and delivery was not paid in full by Ms. [redacted], causing the U-Box not to be shipped on the original shipping date. Please be advised, our decision in the matter remains the same. As stated in my previous response, no further reimbursement will be issued. Thank you for your continued support. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was treated extremely poorly by the Western New York U-Haul office and spoken to as if I did something wrong. My car was sitting at the shop for 2 weeks waiting for U-Haul to respond, so I had to involve my own car insurance to pay for the remainder of the repair. I had to pay the $500 deductible and am waiting for my insurance to reclaim the funds from U-Haul[redacted] After the damage from the incorrect hitch install was complete, the body shop informed me they could not re-attach the hitch because it was the wrong model for my car. I was directed by my insurance to contact U-Haul so I did, and was told to have the hitch checked at the 'nearest' location (which was a 40 min round trip for me). The U-Haul location stated it was the correct hitch and I was reprimanded by U-Haul as if I made up the story (even though I have a statement from the body shop). I asked if they would then install it correctly this time and was informed that was against their policy and the only thing I can do is scrap the hitch or hire an attorney. Therefore, I called my insurance adjuster and pleaded with him, who then put me in touch with the body shop manager, who agreed to install the hitch correctly free of charge. After the body shop installed the hitch, it is very clear U-Haul did it incorrectly as they never made the necessary cut under my bumper.
In order to get any type of apology or validation from U-Haul I had to email the CEO directly. He returned my email the next day and made his employees behave appropriately and offer a resolution. Of course, I took care of the hitch re-install myself but still have the issue of the insurance claim.
Regards,
[redacted]
I am no longer interested in corresponding with this company. I have cut my losses and moved on with a new company. The more I thought about it, I do not wish to do business with a company who blames the customer for the companies mistake.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has initiated the refund and I consider this complaint resolved.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr., followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
offered his apology for the gap in communication. He explained the shipping process and advised her of a refund for $50 per day we are late on delivery. Estimated time of deliver is November 5th.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] at length...
and listened to his concerns. She offered her apology for the inconvenience he experienced and offered to help in the future if he experienced any further difficulty. She also explained she had removed his name from our E-Alert Program.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Lucy S[redacted], our Traffic Manager for our Hamilton, Ontario Regional Office, reviewed Ms. [redacted]’s recent comments. As I’m sure you are aware, there are always two sides to a story. Ms. S[redacted] advised our office she spoke to Mr. [redacted] on the day of the move and asked him to stop yelling and swearing on the phone. Ms. [redacted] apologized for his action as did Ms. S[redacted] apologize for the inconvenience they incurred. Ms. S[redacted] was also able to locate them a truck and offered to refund the $50 Reservation Guarantee Fee. Ms. S[redacted] advised me today she would process the refund back to their Master Card account, which should post on their next credit card statement. No further refund or adjustment on the rental will be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
April 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Tom Snell, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided. He informed our...
office our Traffic Manager reviewed the online price of equipment on the actual day of dispatch. The rate was lower than the quoted reservation previously made. A refund for $581.50 was issued as an adjustment and should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
February 15, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Ms. [redacted]’s information to our office.
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and has corresponded with her...
by email with the most recent being the following:
Good afternoon, I understand your concern in regards to how I got your number, but I have your number from your [redacted] complaint. I was hoping we could talk so I can help resolve the issue for you. If you get time and would like to discuss your problem, please call me at ###-###-####. I would be more then happy to help address your concerns. Have a great day! [redacted] Executive Assistant U-Haul Company of N. Philadelphia Office: ###-###-#### Extension:[redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Massachusetts Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Good evening Mrs. [redacted], First I apologize for your experience at...
our [redacted] location and thank-you for bringing this to our attention. I have spoken with your husband and have advised him that the $50 reservation guarantee will be issued. I have issued the credit to the credit card that was used to make the reservation. You both have mentioned that you will need to plan a second trip for your move. Please feel free to email me directly in regards to making your next reservation, so that I may handle directly. Once again I apologize for your experience and look forward to helping you with your next move. Thank-you. S[redacted] Traffic Control Manager [redacted] office [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 24, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: 1109093 Thank you for your concern for our customer Mr. [redacted]. Mr. [redacted] was contacted by Jacob K[redacted], the Area Field Manager, regarding the additional charges on account on 6.5.2016. The additional...
charges were calculated based on contract terms and conditions. When a local rental is returned to an alternate location we calculate the rate by doubling the one way rate as disclosed on the contract. The charges were calculated correctly therefore no further action is needed. We do apologize for any misunderstanding. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
April 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Storage Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her...
apology for the inconvenience she experienced at our U-Haul location. Ms. [redacted] relayed she had filed a claim for damages and thanked Ms. [redacted] for the follow up call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]