Yes, I received the refund on 4/3/17 to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our North East Dallas Regional Office, followed up on the information Ms. [redacted] provided. Ms. [redacted] was charged $99.54 for the rental. A refund for the 16 miles she states she did not use has been refunded in the...
amount of $16 back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement. Mr. Rowland relayed no other refunds are warranted.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I was pressured by the mover to give him the payment code being a single female living living alone I didn't want to upset the pushy mover who was under the influence of alcohol at the time of the move. I expected this website (though I know they are not the moving company) to have a better method of choosing who they are represented by. This group of movers were in experience and I counted on uhaul to understand my circumstances I wasn't going to withhold the payment code from two individuals under the influence. this is why I immediately filed a claim after they left.
October 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. [redacted].
[redacted], our Area Field Manager for our Iowa Regional Office, followed up on the information Dr. [redacted] provided. He informed our office he contacted Dr. [redacted] and discussed...
his concerns. He advised him of a refund for the U-Box rental fees in the amount of $597.65 due to the delay. He also mentioned that Dr. [redacted] had relayed that four boxes would accommodate his move. Two boxes were delivered at no cost and the other two were ready to go for them. All boxes shipped on time. The refund was issued back to Dr. [redacted]’s Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
U-Haul U-Haul does not take responsibility for the situation at hand and instead accuse me of exceeding the weight limit when I clearly did not I will have my lawyers pursue it with valid proof and go from here with a lawsuit.
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and informed her the VIP Certificate had been issued to...
cover the 2nd month of storage and her next due date was November 27, 2014. Ms. Locket stated she was not able to pick up her equipment at the confirmed location and was sent to an alternate location. Ms. [redacted] also issued a refund for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Ms. [redacted] provided. She sent her an email...
offering her apology for the inconvenience she experienced with her rental and having to travel to alternate locations to secure the equipment. Ms. F[redacted] also explained she had issued a refund for the $50 Reservation Guarantee Fee along with an additional $50 as an adjustment on her rental. The refund for $100 should post on her next credit card statement. As we value Ms. [redacted] as a customer, Ms. F[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The Certificate is valid for two years. In addition to our truck and trailer rentals, we rent towing equipment, storage units, steam cleaners and garden equipment. We sell boxes, packing supplies, tape and rope. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Terry S[redacted], our President for our Montana Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office Ms. [redacted] made the decision to continue with no regard due to her time line. He assured our office at no time was he rude. He simply explained options and tried to be reasonable with her. When a full refund was not issued, Ms. [redacted] became upset and did some name calling and then hung up. Mr. S[redacted] relayed his decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Alissa N[redacted], our President for our Akron Regional Office, reviewed Mr. [redacted]’ recent comments. She advised our office that Mr. [redacted] rented from us again and he was given a discount of $10 on the truck and $.20 per mile on the mileage. She mentioned it was a 2-day rental and he received a discount to help with the inconvenience he experienced, which he had relayed in his letter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
August 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our West Texas Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and explained...
the destination never got changed. Mr. [redacted] was advised of a refund for $172.59 he was charged at our receiving location and that also the Promissory Note for $74 was removed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
March 31, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Grace D[redacted], our Traffic Manager for our San Francisco Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]...
was advised he received an email and text message informing him pick up time was 11:00 AM. Since he did not call back, he was charged the $50 no show fee. He was recently advised of a refund for the $50 fee and Mr. [redacted] relayed his appreciation for the resolution. A check for $50 was mailed to him on March 29th and he should receive the check within the next 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have attached the equipment damage report that I was given from the Uhaul that I dropped off the vehicle to. So this is evidence that the vehicle did in fact have the mirror missing when it was returned. I dont understand why the manager keeps stating that this is untrue but this report clearly shows it was returned without the mirror and that it fell off in transit. Again I would like some type of refund for this safety issue.
July 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Central Alabama Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and...
requested she send her hotel receipt for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Michael B[redacted], our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided and sent him the following...
email in response: Mr. And Mrs. [redacted], I wanted to put it in writing instead of calling you to let you know that I gave you a full refund of $263.52 back to your credit card. I am so very sorry for the issues that you encountered. Between the poor customer service and the truck breaking down, I feel you are entitled to your money back. Respectfully yours, Mike B[redacted] Area Field Manager Uhaul Co of Baltimore Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental agreement. [redacted], our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr. [redacted]...
provided. He informed our office a refund for $100 for two days later delivery was issued on August 24th. The refund should post on his next Visa credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided. She assured our office she moved Ms. [redacted] out of...
the U-Box herself. She also advised Ms. [redacted] she may receive notices of a past due balance as the account has a balance but we are not attempting to collect. The account will not go to collections and although Ms. [redacted] cannot stop the computer generated letters at this time, Ms. [redacted] should just disregard them. Ms. [redacted] reiterated this information in an email to Ms. [redacted] along with screen shots confirming the move out.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he investigated the situation Mr. [redacted]...
incurred. He found Mr. [redacted] reported the location of his breakdown to be on the ramp getting onto Rt. 29 North at Exit 18 (Broken Land Pkwy). Our service provider, [redacted], was given this information and gave a 90 minute ETA. Upon arrival at the listed location, [redacted] relayed that Mr. [redacted] was not there. They attempted to call Mr. [redacted]. Mr. [redacted] returned their call approximately an hour later and advised [redacted] he was at Rt. 29 North at Exit 20. [redacted] arrived shortly after that and towed the U-Haul truck. Mr. [redacted] concluded that the call was handled in a timely matter. The delay appears to be because the truck was not located where the recorded breakdown call stated it would be. Mr. [redacted] contacted Mr. [redacted] and advised him a refund would not be issued.
As we value Mr. [redacted] as a customer, Mr. [redacted] sent him a $30 VIP Certificate on March 21st that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Traffic Manager for our [redacted], [redacted] and [redacted], followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....
[redacted] and addressed his reservation concerns. She offered her apology and assured him that as our website is getting updated and refreshed, we are looking for and appreciate feedback from our customers on ways to better help them in the future.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Yes, I received the refund on 4/3/17 to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our North East Dallas Regional Office, followed up on the information Ms. [redacted] provided. Ms. [redacted] was charged $99.54 for the rental. A refund for the 16 miles she states she did not use has been refunded in the...
amount of $16 back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement. Mr. Rowland relayed no other refunds are warranted.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I was pressured by the mover to give him the payment code being a single female living living alone I didn't want to upset the pushy mover who was under the influence of alcohol at the time of the move. I expected this website (though I know they are not the moving company) to have a better method of choosing who they are represented by. This group of movers were in experience and I counted on uhaul to understand my circumstances I wasn't going to withhold the payment code from two individuals under the influence. this is why I immediately filed a claim after they left.
October 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. [redacted].
[redacted], our Area Field Manager for our Iowa Regional Office, followed up on the information Dr. [redacted] provided. He informed our office he contacted Dr. [redacted] and discussed...
his concerns. He advised him of a refund for the U-Box rental fees in the amount of $597.65 due to the delay. He also mentioned that Dr. [redacted] had relayed that four boxes would accommodate his move. Two boxes were delivered at no cost and the other two were ready to go for them. All boxes shipped on time. The refund was issued back to Dr. [redacted]’s Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
U-Haul U-Haul does not take responsibility for the situation at hand and instead accuse me of exceeding the weight limit when I clearly did not I will have my lawyers pursue it with valid proof and go from here with a lawsuit.
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and informed her the VIP Certificate had been issued to...
cover the 2nd month of storage and her next due date was November 27, 2014. Ms. Locket stated she was not able to pick up her equipment at the confirmed location and was sent to an alternate location. Ms. [redacted] also issued a refund for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Ms. [redacted] provided. She sent her an email...
offering her apology for the inconvenience she experienced with her rental and having to travel to alternate locations to secure the equipment. Ms. F[redacted] also explained she had issued a refund for the $50 Reservation Guarantee Fee along with an additional $50 as an adjustment on her rental. The refund for $100 should post on her next credit card statement. As we value Ms. [redacted] as a customer, Ms. F[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The Certificate is valid for two years. In addition to our truck and trailer rentals, we rent towing equipment, storage units, steam cleaners and garden equipment. We sell boxes, packing supplies, tape and rope. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Terry S[redacted], our President for our Montana Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office Ms. [redacted] made the decision to continue with no regard due to her time line. He assured our office at no time was he rude. He simply explained options and tried to be reasonable with her. When a full refund was not issued, Ms. [redacted] became upset and did some name calling and then hung up. Mr. S[redacted] relayed his decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Alissa N[redacted], our President for our Akron Regional Office, reviewed Mr. [redacted]’ recent comments. She advised our office that Mr. [redacted] rented from us again and he was given a discount of $10 on the truck and $.20 per mile on the mileage. She mentioned it was a 2-day rental and he received a discount to help with the inconvenience he experienced, which he had relayed in his letter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
August 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our West Texas Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and explained...
the destination never got changed. Mr. [redacted] was advised of a refund for $172.59 he was charged at our receiving location and that also the Promissory Note for $74 was removed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
March 31, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Grace D[redacted], our Traffic Manager for our San Francisco Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]...
was advised he received an email and text message informing him pick up time was 11:00 AM. Since he did not call back, he was charged the $50 no show fee. He was recently advised of a refund for the $50 fee and Mr. [redacted] relayed his appreciation for the resolution. A check for $50 was mailed to him on March 29th and he should receive the check within the next 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have attached the equipment damage report that I was given from the Uhaul that I dropped off the vehicle to. So this is evidence that the vehicle did in fact have the mirror missing when it was returned. I dont understand why the manager keeps stating that this is untrue but this report clearly shows it was returned without the mirror and that it fell off in transit. Again I would like some type of refund for this safety issue.
July 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Central Alabama Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and...
requested she send her hotel receipt for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Michael B[redacted], our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided and sent him the following...
email in response: Mr. And Mrs. [redacted], I wanted to put it in writing instead of calling you to let you know that I gave you a full refund of $263.52 back to your credit card. I am so very sorry for the issues that you encountered. Between the poor customer service and the truck breaking down, I feel you are entitled to your money back. Respectfully yours, Mike B[redacted] Area Field Manager Uhaul Co of Baltimore Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental agreement. [redacted], our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr. [redacted]...
provided. He informed our office a refund for $100 for two days later delivery was issued on August 24th. The refund should post on his next Visa credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided. She assured our office she moved Ms. [redacted] out of...
the U-Box herself. She also advised Ms. [redacted] she may receive notices of a past due balance as the account has a balance but we are not attempting to collect. The account will not go to collections and although Ms. [redacted] cannot stop the computer generated letters at this time, Ms. [redacted] should just disregard them. Ms. [redacted] reiterated this information in an email to Ms. [redacted] along with screen shots confirming the move out.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he investigated the situation Mr. [redacted]...
incurred. He found Mr. [redacted] reported the location of his breakdown to be on the ramp getting onto Rt. 29 North at Exit 18 (Broken Land Pkwy). Our service provider, [redacted], was given this information and gave a 90 minute ETA. Upon arrival at the listed location, [redacted] relayed that Mr. [redacted] was not there. They attempted to call Mr. [redacted]. Mr. [redacted] returned their call approximately an hour later and advised [redacted] he was at Rt. 29 North at Exit 20. [redacted] arrived shortly after that and towed the U-Haul truck. Mr. [redacted] concluded that the call was handled in a timely matter. The delay appears to be because the truck was not located where the recorded breakdown call stated it would be. Mr. [redacted] contacted Mr. [redacted] and advised him a refund would not be issued.
As we value Mr. [redacted] as a customer, Mr. [redacted] sent him a $30 VIP Certificate on March 21st that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Traffic Manager for our [redacted], [redacted] and [redacted], followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....
[redacted] and addressed his reservation concerns. She offered her apology and assured him that as our website is getting updated and refreshed, we are looking for and appreciate feedback from our customers on ways to better help them in the future.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International