Beverly Hills Weight Loss Clinics

August 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our West Texas Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she contacted Mr. [redacted] and explained...

the destination never got changed.  Mr. [redacted] was advised of a refund for $172.59 he was charged at our receiving location and that also the Promissory Note for $74 was removed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 24, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: 1109093   Thank you for your concern for our customer Mr. [redacted].   Mr. [redacted] was contacted by Jacob K[redacted], the Area Field Manager, regarding the additional charges on account on 6.5.2016. The additional...

charges were calculated based on contract terms and conditions. When a local rental is returned to an alternate location we calculate the rate by doubling the one way rate as disclosed on the contract. The charges were calculated correctly therefore no further action is needed.   We do apologize for any misunderstanding.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

I never agreed to pay $363.03 for *any* services from U-Haul.  The charge thatyou U-Haul made on October 10 to my card was unauthorized and I have neverreceived any services from you for that charge.  I did agree to pay $345.95, and was charged on October 3rd , and do not disputethat charge, to have my U-Box delivered to my new residence, unloaded, andreturned to your Bryant Street location,  on October 10, through your partnerwww.movinghelp.com.I have made many requests to U-Haul to remove the unauthorized charge you madeto my card for $363.03 on October 10, on many occasions and provided all of theinformation that I can possibly provide on those occasions.  On several of thoseoccasions, U-Haul representatives that were able to locate these two charges tomy card acknowledged the mistake and indicated that they would call me back.Check your recordings!  I *never* received those calls back.Attached, I am sending you the receipt I received when I made the reservationfor the U-Box delivery, unloading, and return, with www.movinghelp.com.  You will note that this receipt indicates that my card was charged $345.95 onOctober 3, 2015, it provided me with a payment code that I  provided to themovinghelp mover, Cesar Fernandez, upon his completion of unloading of theU-Box.  This charge appears on my cc statement as a charge from U-Haul inArizona on behalf of www.movinghelp.com.I have attached a snapshot of how that charge appeared on my credit card.On the morning of October 10, the Bryant Street location placed a charge of$363.03.  Since I had already paid all of my fees associated with my U-Box rental,I immediately recognized this as an unauthorized charge to my card, and calledthem that day to let them know.  And I have made many attempts over the past 6 months to have U-Haul correct their error.  I have attached a snapshot of how the unauthorized charge made on October 10appeared on my credit card.

U-Haul U-Haul does not take responsibility for the situation at hand and instead accuse me of exceeding the weight limit when I clearly did not I will have my lawyers pursue it with valid proof and go from here with a lawsuit.

January 18, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]Ramon M[redacted], our President for our Southern Massachusetts and Cape Cod Regional Office, reviewed Ms. [redacted] recent comments.  He relayed as he explained previously, his decision as a resolution was the issuance of the $50 VIP Certificate.  Mr. M[redacted] mentioned that the reservation was covered in [redacted] and scheduled.  No phone call was made and he added that this was when the issue escalated from there.  No further adjustment will be issued.I hope Ms. [redacted] will take advantage of VIP Certificate as we feel it can be of great value to our customers and is valid for two years.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Mr. and Mrs. [redacted].   Tom Snell, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided.  He informed our...

office our Traffic Manager reviewed the online price of equipment on the actual day of dispatch.  The rate was lower than the quoted reservation previously made.  A refund for $581.50 was issued as an adjustment and should post on their next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and informed her the VIP Certificate had been issued to...

cover the 2nd month of storage and her next due date was November 27, 2014. Ms. Locket stated she was not able to pick up her equipment at the confirmed location and was sent to an alternate location. Ms. [redacted] also issued a refund for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Traffic Manager for our [redacted], [redacted] and [redacted], followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....

[redacted] and addressed his reservation concerns. She offered her apology and assured him that as our website is getting updated and refreshed, we are looking for and appreciate feedback from our customers on ways to better help them in the future.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Ross P[redacted], our GM for our U-Haul Moving and Storage of Greensburg, followed up on the information Ms. [redacted] provided and sent her the following email in response:...

[redacted], I am very sorry for the mistake in our computer system. I have processed a refund to the CC from the rental for the amount of $5943.25. It may take a few business days for the refund to post to your account. Once again I am very sorry for this and if you require any further assistance with this please let me know. Thanks, Ross P[redacted] GM ###-###-####   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Uhaul's stated response is more than adequate, and I appreciate the attention given to this case!
With Kind Regards,
[redacted]

August 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted].   Michael B[redacted], our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided and sent him the following...

email in response: Mr. And Mrs. [redacted], I wanted to put it in writing instead of calling you to let you know that I gave you a full refund of $263.52 back to your credit card. I am so very sorry for the issues that you encountered. Between the poor customer service and the truck breaking down, I feel you are entitled to your money back. Respectfully yours, Mike B[redacted] Area Field Manager Uhaul Co of Baltimore   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 15, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Ms. [redacted]’s information to our office.
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and has corresponded with her...

by email with the most recent being the following:
Good afternoon, I understand your concern in regards to how I got your number, but I have your number from your [redacted] complaint. I was hoping we could talk so I can help resolve the issue for you. If you get time and would like to discuss your problem, please call me at ###-###-####. I would be more then happy to help address your concerns. Have a great day! [redacted] Executive Assistant U-Haul Company of N. Philadelphia Office: ###-###-#### Extension:[redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I am no longer interested in corresponding with this company. I have cut my losses and moved on with a new company. The more I thought about it, I do not wish to do business with a company who blames the customer for the companies mistake.

Yes, I received the refund on 4/3/17 to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has initiated the refund and I consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our North East Dallas Regional Office, followed up on the information Ms. [redacted] provided. Ms. [redacted] was charged $99.54 for the rental. A refund for the 16 miles she states she did not use has been refunded in the...

amount of $16 back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement. Mr. Rowland relayed no other refunds are warranted.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 15, 2015[redacted] ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...

advised of a refund for $454.58. Mr. [redacted] should receive the refund check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Ms. [redacted] provided.  She sent her an email...

offering her apology for the inconvenience she experienced with her rental and having to travel to alternate locations to secure the equipment.  Ms. F[redacted] also explained she had issued a refund for the $50 Reservation Guarantee Fee along with an additional $50 as an adjustment on her rental.  The refund for $100 should post on her next credit card statement.   As we value Ms. [redacted] as a customer, Ms. F[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  The Certificate is valid for two years.  In addition to our truck and trailer rentals, we rent towing equipment, storage units, steam cleaners and garden equipment.  We sell boxes, packing supplies, tape and rope.  We also sell and install permanent hitches.      Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International