Beverly Hills Weight Loss Clinics

I have attached the equipment damage report that I was given from the Uhaul that I dropped off the vehicle to. So this is evidence that the vehicle did in fact have the mirror missing when it was returned. I dont understand why the manager keeps stating that this is untrue but this report clearly shows it was returned without the mirror and that it fell off in transit. Again I would like some type of refund for this safety issue.

April 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] at length...

and listened to his concerns. She offered her apology for the inconvenience he experienced and offered to help in the future if he experienced any further difficulty. She also explained she had removed his name from our E-Alert Program.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 31, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Grace D[redacted], our Traffic Manager for our San Francisco Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office Mr. [redacted]...

was advised he received an email and text message informing him pick up time was 11:00 AM.  Since he did not call back, he was charged the $50 no show fee.  He was recently advised of a refund for the $50 fee and Mr. [redacted] relayed his appreciation for the resolution.  A check for $50 was mailed to him on March 29th and he should receive the check within the next 10 business days.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Terry S[redacted], our President for our Montana Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office Ms. [redacted] made the decision to continue with no regard due to her time line.  He assured our office at no time was he rude.  He simply explained options and tried to be reasonable with her.  When a full refund was not issued, Ms. [redacted] became upset and did some name calling and then hung up. Mr. S[redacted] relayed his decision in the matter remains the same.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...

and addressed her concerns. He offered his apology and assured her he would resolve all issues. He also agreed to a credit for the smaller unit next month.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[redacted]
Revdex.com:
3
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 19, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for forwarding Ms. [redacted]’ recent comments.   Our South Puget Sound Regional Office reviewed Ms. [redacted]’ comment.  They informed our office that shipping and delivery was not paid in full by Ms. [redacted], causing the U-Box not to be shipped on the original shipping date.  Please be advised, our decision in the matter remains the same.  As stated in my previous response, no further reimbursement will be issued.   Thank you for your continued support.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr., followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and...

offered his apology for the gap in communication.  He explained the shipping process and advised her of a refund for $50 per day we are late on delivery.  Estimated time of deliver is November 5th.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

May 20, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Trent S[redacted], a Supervisor for [redacted] Insurance Company, followed up on the information Mr. [redacted] provided.  He informed our office Mr. [redacted]’s claim has been...

reopened and he will be contacted for proof of loss for further consideration of a settlement under the general liability exposure.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Terri contacted me regarding the refund. She requested copies of the receipts which were forwarded to her along with a breakdown of the refund still owed. She originally mentioned a refund of $685.42 which is not the entire amount requested. She also mentioned that the $685.42 refund would be issued, yet we still have not received it. I am attaching the documentation her in the case that they did not receive them.

March 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Southern Louisiana Regional Office, followed up on the information Mr. [redacted] provided. She sent Mr. [redacted] an email advising him she had researched...

his rental and found he was given 12 additional days at no charge. She offered her apology for the inconvenience he experienced and explained no further refund was due.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 15, 2015Revdex.com ID#; [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Good morning [redacted], first off...

let me apologize. I have reviewed all your contracts as well as your hotline call. I have a question or 2. Who put the straps on your trailer and did they give you the booklet for the auto transport. In that booklet it tells you how to check the straps and install as needed. It is the customer who is to strap it down. I do not see any notes about them giving your trailer away. Therefore I am at a loss. I see where they tried to call you on 5/30/15, for pickup on 5/31, I do see where the auto transport was picked up 6/1. Is that the delay you are speaking of? It says you requested it 6/1 and picked up 6/1. Please let me know what is missing in here. As far as the hotline call you called at 753 pm and it started the process with our hotline dept. At 835 pm 42 minutes later they explained that if they send out a vendor it would be your financial repsonsibilty as the customer is responsible for the vehicle and being strapped down. We do not do that, it is for customer per policy for insurance reasons. You then hung up on the call agent. They tried to call you back and no answer so they closed the call. The hotline department was doing their job. I apologize if you feel otherwise but that is policy. If you have further information please email me and I will look further into. Thank you [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

My rebuttal is in RED:  Ryan M[redacted], our GM for our U-Haul at Spruce Hills, followed up on the information Mrs. [redacted] provided.  He informed our office he spoke to Mrs. [redacted] on more than one occasion.  Ryan M[redacted] spoke to me once after the incident and only told me he would call me back on the day of the incident. He explained Mr. [redacted] initially advised our staff his Ford Explorer was a 2008, which was not a good hook-up.  Mr. [redacted] NEVER told anyone our vehicle was a 2008. He knows the year of our vehicle. He was told the moment he got there they would not help him because they don't rent uhalls to ANY Explorers. They never even spoke about the year of the vehicle.  The lady on the 800 customer service told us they never opened the order at all!  Mr. [redacted] came back in the following day and stated he had just bought the vehicle and it was in fact a 2013 Ford Explorer, which is a good hook-up.  Mr [redacted] came back an hour later, not the next day. I spoke to customer service adn they told us it was taken care of and to go back and pick up the uhall. The previous contract that was cancelled the day before had a 5x8 trailer reserved for $14.95.  When they came back to rent the trailer, our staff member was unaware our Traffic Department had authorized a discount and rented them the trailer for the regular rate of $18.95.  When the rental was completed and our staff went out and checked the trailer in with U-Scan, Mr. [redacted] okayed the final price.  I rented the uhall. Mr [redacted] would have no idea what the price I rented it for was. He handed me the reciept to look at and I immediately asked for an adjustment and if they were hospitable and took care of it without being rude, unprofessional and finally swearing at me, this would only be a $4 issue.  Mrs. [redacted] then got out of her car and told our employee they were overcharged $4 on the trailer.  Mr. M[redacted] issued a refund for $4.28 on August 18th, which was a refund for the difference in rates. Mr. M[redacted] also mentioned he was on the phone at the time with a staff member at our U-Haul Center and felt they were trying to be as professional as possible.  Those two boys were yelling at me, swearing at me and arguing with me, which is not professional.  I am a customer, no one should be spoken to like that. All I asked for was a refund to be processed immediately as they just charged my card, they should be able to refund the same time. I had all the documents to prove they overcharged me.  The refund should post on their next credit card statement if not already.I asked for a full refund and a chance to speak to someone about the incident. I would like your company to understand that this kind of customer service is absolutely unacceptable. I did get angry but was provoked by two cocky young men who treated me from the get-go very badly. Again, all I wanted was my refund to be processed at that time. When I asked to speak to a manager they told me they would not call him, pointed to my phone and told me "you have a phone, call him yourself". And so many more unkind remarks!! Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Funny you should say this, I commented over and over again on face book and every single time they wrote back that they would have someone call me. I have gotten NO calls EVER!!  You sure don't prove your customers are very important. At this point, I want it on record that this complaint was never addressed by Uhall! It was only about $4 for the time I was in the store. It escalated into a very bad customer experience. One I don't think any customer should have. And another thing, don't make promises you never intend to keep! Thank you,[redacted] Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Rich C[redacted], our President for our Tidewater Regional Office, followed up on the information Mr. [redacted] provided with our CSR at our U-Haul Moving and Storage at Downtown...

location. He has also been in contact with Mr. [redacted] by phone and recently received an email from him offering to settle the damage for $250. Although our CSR relayed the damage was not there when Mr. [redacted] rented the truck, Mr. C[redacted] is willing to work with both our store and Mr. [redacted] on a resolution and is waiting to hear back from our CSR. He will then be back in touch with Mr. [redacted] if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 1, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Ryan C[redacted], our GM for our U-Haul Moving and Storage of Hamilton, reviewed Ms. [redacted]’ recent comments and sent her another email in response: [redacted], Sorry about the issues your having with login in to the system. I am putting a vip on your account for the 15 dollars. Would you like to go on autopay to help with this issue? You can also call in and pay at no charge. Thanks, Ryan C[redacted]   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office our GM for our U-Haul location involved...

offered his apology to Mr. [redacted] for the inconvenience him and his family experienced.  He also explained he issued him a refund for the $50 Reservation Guarantee Fee back to his [redacted] account.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 23, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Patrick W[redacted], our GM for our U-Haul Moving and Storage at Citrus Park, followed up on the information Ms. [redacted] provided.  He informed our office he left a...

message for Ms. [redacted] requesting a call back.  He mentioned credits were issued on November 6, 2016 and her concerns were resolved on that date as well.  He looks forward to speaking to her if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I feel they are stalling this decision.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not yet seen the $100 credit to the credit card account.  I'm sure it will take a few days.  I did not receive $100 credit from uhaul. I received a $40 voucher, which makes me think they are being dishonest. What is going on??? I won't consider this resolved until I receive both items they promised in your email.  I feel like they are trying to pull a fast one and get off cheaper than planned.  I am now seeing 2 different stories here. 
Regards,
[redacted]

August 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Wisconsin and the UP Regional Office, reviewed the recent information Mr. [redacted] provided.  In the interest of customer good faith, she issued a supplement refund for the balance of $32.56 in addition to the $17 refund initially offered.  Both refunds should post on his next [redacted] credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International