[redacted]
Revdex.com:
3
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. U-Haul honored their internet promise and refunded the $50 back to me. I am happy with the final outcome and I consider this complaint resolved.
Regards,
[redacted]
I never agreed to pay $363.03 for *any* services from U-Haul. The charge thatyou U-Haul made on October 10 to my card was unauthorized and I have neverreceived any services from you for that charge. I did agree to pay $345.95, and was charged on October 3rd , and do not disputethat charge, to have my U-Box delivered to my new residence, unloaded, andreturned to your Bryant Street location, on October 10, through your partnerwww.movinghelp.com.I have made many requests to U-Haul to remove the unauthorized charge you madeto my card for $363.03 on October 10, on many occasions and provided all of theinformation that I can possibly provide on those occasions. On several of thoseoccasions, U-Haul representatives that were able to locate these two charges tomy card acknowledged the mistake and indicated that they would call me back.Check your recordings! I *never* received those calls back.Attached, I am sending you the receipt I received when I made the reservationfor the U-Box delivery, unloading, and return, with www.movinghelp.com. You will note that this receipt indicates that my card was charged $345.95 onOctober 3, 2015, it provided me with a payment code that I provided to themovinghelp mover, Cesar Fernandez, upon his completion of unloading of theU-Box. This charge appears on my cc statement as a charge from U-Haul inArizona on behalf of www.movinghelp.com.I have attached a snapshot of how that charge appeared on my credit card.On the morning of October 10, the Bryant Street location placed a charge of$363.03. Since I had already paid all of my fees associated with my U-Box rental,I immediately recognized this as an unauthorized charge to my card, and calledthem that day to let them know. And I have made many attempts over the past 6 months to have U-Haul correct their error. I have attached a snapshot of how the unauthorized charge made on October 10appeared on my credit card.
June 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Idaho Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed their decision in the matter remains the same. His office confirmed the refund for $50 was issued back to Mr. [redacted]’s [redacted] Card account ending in [redacted].
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Uhaul response in no way addresses original complaint regarding $50 guarantee. Response only mentions refund due to change in move from one way to in town. Please address original complaint.
May 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Ross P[redacted], our GM for our U-Haul Moving and Storage of Greensburg, followed up on the information Ms. [redacted] provided and sent her the following email in response:...
[redacted], I am very sorry for the mistake in our computer system. I have processed a refund to the CC from the rental for the amount of $5943.25. It may take a few business days for the refund to post to your account. Once again I am very sorry for this and if you require any further assistance with this please let me know. Thanks, Ross P[redacted] GM ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
July 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our Northern [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good...
Morning [redacted], I hope all is well. I have been trying to reach you regarding your experience with Uhaul and the truck rental issue you had recently but have been unsuccessful. Please email me back at [redacted]@[redacted].[redacted] or via phone at [redacted] to discuss your experience and how I can help. Thank you. [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 18, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]Ramon M[redacted], our President for our Southern Massachusetts and Cape Cod Regional Office, reviewed Ms. [redacted] recent comments. He relayed as he explained previously, his decision as a resolution was the issuance of the $50 VIP Certificate. Mr. M[redacted] mentioned that the reservation was covered in [redacted] and scheduled. No phone call was made and he added that this was when the issue escalated from there. No further adjustment will be issued.I hope Ms. [redacted] will take advantage of VIP Certificate as we feel it can be of great value to our customers and is valid for two years.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Terri contacted me regarding the refund. She requested copies of the receipts which were forwarded to her along with a breakdown of the refund still owed. She originally mentioned a refund of $685.42 which is not the entire amount requested. She also mentioned that the $685.42 refund would be issued, yet we still have not received it. I am attaching the documentation her in the case that they did not receive them.
May 2, 2017 Revdex.com ID#: [redacted]U-Haul ref#: [redacted] Thank you for your concern for our customers, Mr. and Mrs. [redacted]. John H[redacted], our President for our Atlanta West Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he issued a refund for...
$504.56 back to their Visa account, which should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Judy S[redacted], our Executive Assistant for our West Texas Regional Office, reviewed Ms. [redacted]’s recent comments to your office. She relayed they made contact with Ms. [redacted] and confirmed the address listed was correct. Ms. S[redacted] agreed to provide her with a tracking number as soon as the boxes are shipped. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
U haul has refunded us 85$ and sent us a 75$ coupon. Although appreciated we strongly feel that this is inadequate given the rentals fees paid by us equal approximately 700$ with both rentals. I lost over 300$ in wages. we were stranded for almost 5 hours. PLus I had to do most of the repair myself and use my own jack..not to mention the gross negligence of the tires being Dangerously overinflated. We do have pictures of the overinflated tires that were taken at the service garage, as well as pictures of the blow out. it was our sincere hope that Uhaul would make a real effort to compensate us and not this pittance that is somewhat insulting...We feel that at least half of our rental, plus the insurance fee from the first rental should be refunded to us..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not yet seen the $100 credit to the credit card account. I'm sure it will take a few days. I did not receive $100 credit from uhaul. I received a $40 voucher, which makes me think they are being dishonest. What is going on??? I won't consider this resolved until I receive both items they promised in your email. I feel like they are trying to pull a fast one and get off cheaper than planned. I am now seeing 2 different stories here.
Regards,
[redacted]
December 30, 2014
[redacted]
Thank you for your concern for our customer Ms.[redacted].
[redacted] our Executive Assistant for our [redacted], followed up on the information Ms. [redacted] provided. She informed our office she will send Ms. [redacted] an...
email advising her of a refund for the $70 in bank charges. Ms. [redacted] should receive the refund check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 15, 2015Revdex.com ID#; [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Good morning [redacted], first off...
let me apologize. I have reviewed all your contracts as well as your hotline call. I have a question or 2. Who put the straps on your trailer and did they give you the booklet for the auto transport. In that booklet it tells you how to check the straps and install as needed. It is the customer who is to strap it down. I do not see any notes about them giving your trailer away. Therefore I am at a loss. I see where they tried to call you on 5/30/15, for pickup on 5/31, I do see where the auto transport was picked up 6/1. Is that the delay you are speaking of? It says you requested it 6/1 and picked up 6/1. Please let me know what is missing in here. As far as the hotline call you called at 753 pm and it started the process with our hotline dept. At 835 pm 42 minutes later they explained that if they send out a vendor it would be your financial repsonsibilty as the customer is responsible for the vehicle and being strapped down. We do not do that, it is for customer per policy for insurance reasons. You then hung up on the call agent. They tried to call you back and no answer so they closed the call. The hotline department was doing their job. I apologize if you feel otherwise but that is policy. If you have further information please email me and I will look further into. Thank you [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:[redacted]I...
have received and reviewed a copy of your letter to the Revdex.com concerning your recent U-Haul rental. Additionally I have reviewed your reservation, rental agreement and have spoken to [redacted] the U-Haul Area Field Manager who handled your initial complaint. Being that there are conflicting accounts of times and exactly what happened we can only go by what we can see on the papaerwork showing dispatch time, fuel level and return time, fuel level etc. Based on this information we are going to issue a credit to your account in the amount of 50.00 as your confirmed dispatch time was 11am and your actual dispatch was 11:40am. Thank you,[redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Charlotte C[redacted], our Traffic Manager for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...
response: Good morning I tried to call but your mailbox is full your $50 Reservation Guarantee shows on card ending in 5758 07/06 was the issue date please contact me if you have any other concerns thanks Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Mr. [redacted] had already had his legal counsel contact the U-Haul International Legal Department. Michelle W[redacted], Assistant General Counsel, will attempt to resolve this matter directly with Mr. [redacted]’s attorneys. We hope to have the issue resolved within the next 2-3 weeks. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[redacted]
Revdex.com:
3
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. U-Haul honored their internet promise and refunded the $50 back to me. I am happy with the final outcome and I consider this complaint resolved.
Regards,
[redacted]
I never agreed to pay $363.03 for *any* services from U-Haul. The charge thatyou U-Haul made on October 10 to my card was unauthorized and I have neverreceived any services from you for that charge. I did agree to pay $345.95, and was charged on October 3rd , and do not disputethat charge, to have my U-Box delivered to my new residence, unloaded, andreturned to your Bryant Street location, on October 10, through your partnerwww.movinghelp.com.I have made many requests to U-Haul to remove the unauthorized charge you madeto my card for $363.03 on October 10, on many occasions and provided all of theinformation that I can possibly provide on those occasions. On several of thoseoccasions, U-Haul representatives that were able to locate these two charges tomy card acknowledged the mistake and indicated that they would call me back.Check your recordings! I *never* received those calls back.Attached, I am sending you the receipt I received when I made the reservationfor the U-Box delivery, unloading, and return, with www.movinghelp.com. You will note that this receipt indicates that my card was charged $345.95 onOctober 3, 2015, it provided me with a payment code that I provided to themovinghelp mover, Cesar Fernandez, upon his completion of unloading of theU-Box. This charge appears on my cc statement as a charge from U-Haul inArizona on behalf of www.movinghelp.com.I have attached a snapshot of how that charge appeared on my credit card.On the morning of October 10, the Bryant Street location placed a charge of$363.03. Since I had already paid all of my fees associated with my U-Box rental,I immediately recognized this as an unauthorized charge to my card, and calledthem that day to let them know. And I have made many attempts over the past 6 months to have U-Haul correct their error. I have attached a snapshot of how the unauthorized charge made on October 10appeared on my credit card.
June 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Idaho Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed their decision in the matter remains the same. His office confirmed the refund for $50 was issued back to Mr. [redacted]’s [redacted] Card account ending in [redacted].
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Uhaul response in no way addresses original complaint regarding $50 guarantee. Response only mentions refund due to change in move from one way to in town. Please address original complaint.
May 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Ross P[redacted], our GM for our U-Haul Moving and Storage of Greensburg, followed up on the information Ms. [redacted] provided and sent her the following email in response:...
[redacted], I am very sorry for the mistake in our computer system. I have processed a refund to the CC from the rental for the amount of $5943.25. It may take a few business days for the refund to post to your account. Once again I am very sorry for this and if you require any further assistance with this please let me know. Thanks, Ross P[redacted] GM ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
July 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our Northern [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good...
Morning [redacted], I hope all is well. I have been trying to reach you regarding your experience with Uhaul and the truck rental issue you had recently but have been unsuccessful. Please email me back at [redacted]@[redacted].[redacted] or via phone at [redacted] to discuss your experience and how I can help. Thank you. [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 18, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]Ramon M[redacted], our President for our Southern Massachusetts and Cape Cod Regional Office, reviewed Ms. [redacted] recent comments. He relayed as he explained previously, his decision as a resolution was the issuance of the $50 VIP Certificate. Mr. M[redacted] mentioned that the reservation was covered in [redacted] and scheduled. No phone call was made and he added that this was when the issue escalated from there. No further adjustment will be issued.I hope Ms. [redacted] will take advantage of VIP Certificate as we feel it can be of great value to our customers and is valid for two years.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Terri contacted me regarding the refund. She requested copies of the receipts which were forwarded to her along with a breakdown of the refund still owed. She originally mentioned a refund of $685.42 which is not the entire amount requested. She also mentioned that the $685.42 refund would be issued, yet we still have not received it. I am attaching the documentation her in the case that they did not receive them.
May 2, 2017 Revdex.com ID#: [redacted]U-Haul ref#: [redacted] Thank you for your concern for our customers, Mr. and Mrs. [redacted]. John H[redacted], our President for our Atlanta West Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he issued a refund for...
$504.56 back to their Visa account, which should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Judy S[redacted], our Executive Assistant for our West Texas Regional Office, reviewed Ms. [redacted]’s recent comments to your office. She relayed they made contact with Ms. [redacted] and confirmed the address listed was correct. Ms. S[redacted] agreed to provide her with a tracking number as soon as the boxes are shipped. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
U haul has refunded us 85$ and sent us a 75$ coupon. Although appreciated we strongly feel that this is inadequate given the rentals fees paid by us equal approximately 700$ with both rentals. I lost over 300$ in wages. we were stranded for almost 5 hours. PLus I had to do most of the repair myself and use my own jack..not to mention the gross negligence of the tires being Dangerously overinflated. We do have pictures of the overinflated tires that were taken at the service garage, as well as pictures of the blow out. it was our sincere hope that Uhaul would make a real effort to compensate us and not this pittance that is somewhat insulting...We feel that at least half of our rental, plus the insurance fee from the first rental should be refunded to us..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not yet seen the $100 credit to the credit card account. I'm sure it will take a few days. I did not receive $100 credit from uhaul. I received a $40 voucher, which makes me think they are being dishonest. What is going on??? I won't consider this resolved until I receive both items they promised in your email. I feel like they are trying to pull a fast one and get off cheaper than planned. I am now seeing 2 different stories here.
Regards,
[redacted]
December 30, 2014
[redacted]
Thank you for your concern for our customer Ms.[redacted].
[redacted] our Executive Assistant for our [redacted], followed up on the information Ms. [redacted] provided. She informed our office she will send Ms. [redacted] an...
email advising her of a refund for the $70 in bank charges. Ms. [redacted] should receive the refund check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 15, 2015Revdex.com ID#; [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Good morning [redacted], first off...
let me apologize. I have reviewed all your contracts as well as your hotline call. I have a question or 2. Who put the straps on your trailer and did they give you the booklet for the auto transport. In that booklet it tells you how to check the straps and install as needed. It is the customer who is to strap it down. I do not see any notes about them giving your trailer away. Therefore I am at a loss. I see where they tried to call you on 5/30/15, for pickup on 5/31, I do see where the auto transport was picked up 6/1. Is that the delay you are speaking of? It says you requested it 6/1 and picked up 6/1. Please let me know what is missing in here. As far as the hotline call you called at 753 pm and it started the process with our hotline dept. At 835 pm 42 minutes later they explained that if they send out a vendor it would be your financial repsonsibilty as the customer is responsible for the vehicle and being strapped down. We do not do that, it is for customer per policy for insurance reasons. You then hung up on the call agent. They tried to call you back and no answer so they closed the call. The hotline department was doing their job. I apologize if you feel otherwise but that is policy. If you have further information please email me and I will look further into. Thank you [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:[redacted]I...
have received and reviewed a copy of your letter to the Revdex.com concerning your recent U-Haul rental. Additionally I have reviewed your reservation, rental agreement and have spoken to [redacted] the U-Haul Area Field Manager who handled your initial complaint. Being that there are conflicting accounts of times and exactly what happened we can only go by what we can see on the papaerwork showing dispatch time, fuel level and return time, fuel level etc. Based on this information we are going to issue a credit to your account in the amount of 50.00 as your confirmed dispatch time was 11am and your actual dispatch was 11:40am. Thank you,[redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Charlotte C[redacted], our Traffic Manager for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...
response: Good morning I tried to call but your mailbox is full your $50 Reservation Guarantee shows on card ending in 5758 07/06 was the issue date please contact me if you have any other concerns thanks Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Mr. [redacted] had already had his legal counsel contact the U-Haul International Legal Department. Michelle W[redacted], Assistant General Counsel, will attempt to resolve this matter directly with Mr. [redacted]’s attorneys. We hope to have the issue resolved within the next 2-3 weeks. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International