Beverly Hills Weight Loss Clinics

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
U haul has refunded us 85$ and sent us a 75$ coupon. Although appreciated we strongly feel that this is inadequate given the rentals fees paid by us equal approximately  700$ with both rentals. I lost over 300$ in wages. we were stranded for almost 5 hours. PLus I had to do most of the repair myself and use my own jack..not to mention the gross negligence of the tires being Dangerously overinflated. We do have pictures of the overinflated tires that were taken at the service garage, as well as pictures of the blow out. it was our sincere hope that Uhaul would make a real effort to compensate us and not this pittance that is somewhat insulting...We feel that at least half of our rental, plus the insurance fee from the first rental should be refunded to us..
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did inform the representative who spoke with me that I would call her back in a few days, but in the meantime I have been credited back the $150 without my consent. Had this resolution been offered back in August at the time of my complaint to the business, I would have been satisfied - however the five-month lag time has been extraordinarily frustrating. Because the full charge was for $788, and because I have made dutiful efforts to reach UHaul and resolve this with them directly, I respectfully request at least a $300 refund of the charges from UHaul.
Regards,
[redacted] [redacted]

May 2, 2017 Revdex.com ID#: [redacted]U-Haul ref#: [redacted] Thank you for your concern for our customers, Mr. and Mrs. [redacted]. John H[redacted], our President for our Atlanta West Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he issued a refund for...

$504.56 back to their Visa account, which should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 5, 2015
Revdex.com ID#: [redacted],[redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Ms. [redacted] recent comments to our office.
[redacted], our Storage Manager for our Manhattan Bronx Regional Office, reviewed Ms. [redacted] recent comments and informed our office another email was sent to Ms. [redacted] requesting she call back at ###-###-#### to discuss the offer of free online U-Haul account management. Ms. [redacted] mentioned that because Ms. [redacted] has a PO Box for a mailing address, it’s possible she is receiving her mail late. She is currently awaiting a return call if not already.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I stated that I do not accept the certificate in my original complaint  . I will NEVER pursue business with this company so there is no need for a credit , this is taking advantage of a consumer and I will not allow this to happen . I will reach out to the news and a lawyer if I am forced to . I need my FULL REFUND . I would like the matter escalated to someone who is really willing to fix the situation that this company created .

August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted] I have...

received a copy of your complaint and your letter to the Revdex.com. I would first like to offer an apology for the issue that you encountered with the rental location in [redacted] City. I will forward your experience with this location to the manager who oversees this area so that it may be addressed accordingly. As for your rental, I have reviewed the rental agreement and I do show that the rate of 268.20 was in fact the rate that you were charged for your truck rental I do see that you also rented a dolly for an additional 12.00 and I do see the insurance charge of 45.00 plus tax (48.15) which I have refunded today to your card. The additional amounts were taxes. Additionally I see that there were extra mileage charges upon the return totaling 34.29 and I will see to it that those charges are waived as well. I would like to thank you for your service to our country and I wish you the best in your future endeavors. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 30, 2014
[redacted]
Thank you for your concern for our customer Ms.[redacted].
[redacted] our Executive Assistant for our [redacted], followed up on the information Ms. [redacted] provided. She informed our office she will send Ms. [redacted] an...

email advising her of a refund for the $70 in bank charges. Ms. [redacted] should receive the refund check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 4, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Hope C[redacted], our Traffic Manager for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Good...

Afternoon Mr. [redacted] - We do apologize for the inconvenience you experienced. When making a reservation, the pick up location is preferred, where as the equipment guaranteed. We apologize this was not communicated to you. We have issued you the $20 credit you have requested to your card on file. Should you have any other concerns, please reach out to us via email or telephone at [redacted] or [redacted]. Thank you and have a good day. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Mr. [redacted] had already had his legal counsel contact the U-Haul International Legal Department.  Michelle W[redacted], Assistant General Counsel, will attempt to resolve this matter directly with Mr. [redacted]’s attorneys.  We hope to have the issue resolved within the next 2-3 weeks.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer [redacted].   Tyeva R[redacted], our GM for our U-Haul Moving and Storage at Airline Blvd, reviewed the recent comments from Ms. Clemons’ mother, [redacted].  Ms. R[redacted] informed our office she has talked to Ms. [redacted] on more than one occasion and Ms. [redacted] understands the charges on the rental contract are correct.  Please be advised our decision in the matter remains the same.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait   for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Shawn S[redacted], our Field Manager for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office...

a refund for $202.84 has been issued to Mr. [redacted] as requested.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

the contact number is wrong please send a valid working numbet to contact Uhaul

August 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted].Shirley J[redacted], our Executive Assistant for our South Eastern Wisconsin Regional Office, followed up on the information Mr. [redacted] provided. Please refer back to the information I provided in my original response to your office. The truck was sold "as is" and Mr. [redacted] was given a $3000 discount to help with repairs when and if needed down the road. Mr. [redacted] test drove the truck before he purchased it. As with anything mechanical, when a problem arises, it will be when in use. Our decision in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

November 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Eastern Florida Regional Office, followed up on the recent comments from Ms. [redacted].  She reiterated to our office that [redacted] settled the claim already.  If Ms. [redacted] wishes to pursue any further, she would need to contact her adjuster or a manager for [redacted] Insurance Company.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:[redacted]I...

have received and reviewed a copy of your letter to the Revdex.com concerning your recent U-Haul rental. Additionally I have reviewed your reservation, rental agreement and have spoken to [redacted] the U-Haul Area Field Manager who handled your initial complaint. Being that there are conflicting accounts of times and exactly what happened we can only go by what we can see on the papaerwork showing dispatch time, fuel level and return time, fuel level etc. Based on this information we are going to issue a credit to your account in the amount of 50.00 as your confirmed dispatch time was 11am and your actual dispatch was 11:40am.  Thank you,[redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office that our GM of our U-Haul Moving and Storage at [redacted]. and [redacted]., contacted Ms....

[redacted]. The Promissory Note for $423.13 has been cancelled. A full refund for the rental will not be issued due to the fact the U-Haul truck was returned dirty, low on fuel, and returned to the wrong U-Haul location.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 1, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Alicia S[redacted], our Executive Assistant for our West Houston Regional office, reviewed Mr. [redacted]’s recent comments. She informed our office Mr. [redacted] signed the settlement offered and in turn a refund for $1300 was issued to him.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International  Tell us why here...

April 6, 2015
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] objection to our office.
Please be advised the information in Mr. [redacted] complaint is a duplicate of what was sent to us in Complaint ID# [redacted]. I have copied my original response below:
April 2,...

2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted], as listed on your complaint overview. We have our customer listed as [redacted].
[redacted], our Executive Assistant for our NW Ohio Regional Office, followed up on the information our customer provided and sent him the following email in response:
Dear [redacted] U-Haul has been a leader in the do-it-yourself moving business for over 60 years. Our commitment to providing our customers with a better product at the lowest cost with the best service has enabled us to stay in business this long. We value you as a customer and apologize if your most recent experience with U-Haul was not to your satisfaction. Thank you for bringing this to our attention, and for giving us an opportunity to resolve the situation. I Spoke to prior GM who had made agreement with the customer on contract to store freezer for one week, customer moved in 10/31, on 11/5 customer was contacted to remove the freezer, customer stated they would be there by 11/8 to move it out, on 11/11 customer was contacted again to remove freezer. Freezer was then delivered by center employees to the customers residence. There is no mention of a deal to leave sofa in hallway. Customer is responsible to secure their belongings, leaving personal property sitting in a hallway leaves it open for anyone entering that facility to take it out of there. I apologize for any inconvenience this may have caused but there is nothing that I can do for you after such a long period of time has lapsed since we can no longer pull any video to see who may have taken it out of the facility. Sincerely, [redacted] U-Haul of N..W. Oho
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your continued support.
Sincerely,
[redacted]
Executive Assistant
U-Haul International