August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted] I have...
received a copy of your complaint and your letter to the Revdex.com. I would first like to offer an apology for the issue that you encountered with the rental location in [redacted] City. I will forward your experience with this location to the manager who oversees this area so that it may be addressed accordingly. As for your rental, I have reviewed the rental agreement and I do show that the rate of 268.20 was in fact the rate that you were charged for your truck rental I do see that you also rented a dolly for an additional 12.00 and I do see the insurance charge of 45.00 plus tax (48.15) which I have refunded today to your card. The additional amounts were taxes. Additionally I see that there were extra mileage charges upon the return totaling 34.29 and I will see to it that those charges are waived as well. I would like to thank you for your service to our country and I wish you the best in your future endeavors. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Wisconsin and the UP Regional Office, reviewed the recent information Mr. [redacted] provided. In the interest of customer good faith, she issued a supplement refund for the balance of $32.56 in addition to the $17 refund initially offered. Both refunds should post on his next [redacted] credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
March 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Southern Louisiana Regional Office, followed up on the information Mr. [redacted] provided. She sent Mr. [redacted] an email advising him she had researched...
his rental and found he was given 12 additional days at no charge. She offered her apology for the inconvenience he experienced and explained no further refund was due.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July, 5.2016 Revdex.com File # [redacted]U-Haul Reference Id # [redacted] Thank you for your concern for our customer Ms. [redacted]. Russ B[redacted], Program Manager for movinghelp.com, reached out to Ms. [redacted] via email. Mr. B[redacted] apologized for the issues Ms. [redacted] endured...
during her move. Mr. B[redacted] let her know a full refund was issued to her visa card on June 30th, 2016. If Ms. [redacted] is seeking compensation beyond what she paid for the labor she will need to seek the individuals she hired to move her belongings since they are responsible for not showing up to complete the agreement. Movinghelp.com will continue to strive harder to be the best that we can be and we never take a negative experience lightly. If you would like additional information regarding your order, or to place future orders, do not hesitate to contact Mr. B[redacted] directly. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office that our GM of our U-Haul Moving and Storage at [redacted]. and [redacted]., contacted Ms....
[redacted]. The Promissory Note for $423.13 has been cancelled. A full refund for the rental will not be issued due to the fact the U-Haul truck was returned dirty, low on fuel, and returned to the wrong U-Haul location.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 5, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Antony G[redacted], our President for our Eastern Ontario Regional Office, followed up on the information Mr. [redacted] provided. He informed our office the charges were not for...
cleaning. Instead of returning the truck to the same location as he rented from as per his agreement of the rental contract, Mr. [redacted] took the truck one way and dropped at a different location. The extra fees were coded as a cleaning fee instead of the retrieval fee in error. A refund in this case is not warranted. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
October 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Leah C[redacted], our Traffic Manager for our Connecticut Regional Office, reviewed Ms. [redacted]’ recent comments. She informed our office a refund for $150 was issued back to her Visa account. The refund should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 6, 2015
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] objection to our office.
Please be advised the information in Mr. [redacted] complaint is a duplicate of what was sent to us in Complaint ID# [redacted]. I have copied my original response below:
April 2,...
2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted], as listed on your complaint overview. We have our customer listed as [redacted].
[redacted], our Executive Assistant for our NW Ohio Regional Office, followed up on the information our customer provided and sent him the following email in response:
Dear [redacted] U-Haul has been a leader in the do-it-yourself moving business for over 60 years. Our commitment to providing our customers with a better product at the lowest cost with the best service has enabled us to stay in business this long. We value you as a customer and apologize if your most recent experience with U-Haul was not to your satisfaction. Thank you for bringing this to our attention, and for giving us an opportunity to resolve the situation. I Spoke to prior GM who had made agreement with the customer on contract to store freezer for one week, customer moved in 10/31, on 11/5 customer was contacted to remove the freezer, customer stated they would be there by 11/8 to move it out, on 11/11 customer was contacted again to remove freezer. Freezer was then delivered by center employees to the customers residence. There is no mention of a deal to leave sofa in hallway. Customer is responsible to secure their belongings, leaving personal property sitting in a hallway leaves it open for anyone entering that facility to take it out of there. I apologize for any inconvenience this may have caused but there is nothing that I can do for you after such a long period of time has lapsed since we can no longer pull any video to see who may have taken it out of the facility. Sincerely, [redacted] U-Haul of N..W. Oho
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your continued support.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 31, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Tina Jaggers, our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was...
contacted and offered an apology for the inconvenience he experienced. He was also advised of a refund for the full amount of the rental back to his Visa account. The refund for $164.80 should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
April 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and addressed her...
concerns. She offered her apology to Ms. [redacted] and advised her of a refund for $332.85 that was charged to her friends credit card. The refund should post on her friends next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. John C[redacted], our Traffic Manager for our Western Florida Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed Mr. [redacted] estimated he would travel 5 miles with the U-Haul truck. He actually drove 38 miles and was charged accordingly when the truck was returned. The total charge came to $54.03 and he was not charged for fuel or any penalty fees. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
May 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sabrina P[redacted], our GM for our U-Haul Moving and Storage of Cedar Rapids, followed up on the information Ms. [redacted] provided. She informed our office it was...
explained to Ms. [redacted] that the truck continued to rent with no issues reported. One customer, being a city official, complimented us that the truck in question was the best truck he had ever rented. Ms. P[redacted] relayed she had the truck checked out and the truck came back rental worthy with no mechanical issues found. Ms. [redacted] was given an apology if she felt she was being yelled at, however, Ms. P[redacted] has a different side of the story. The rental terms of the contract were explained to Ms. [redacted] and she agreed. The return time was highlighted on her contract. If there was a problem with the return time, Ms. [redacted] should have mentioned that before leaving with the truck. She had to be contacted 30 minutes after being late because we had another family with a reservation that needed to move with the same truck. Ms. P[redacted] advised our office Ms. [redacted] hung up on her store staff twice. She also relayed the charges on the contract are correct and will stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Dianne R[redacted], a Senior Customer Service Agent, attempted to speak to Ms. [redacted] but reached her voice mail. She left a detailed message requesting a call back. She explained Ms. [redacted] was requesting a refund of $300, however, there was nothing charged to her credit card on file and we need another method of payment. When Ms. [redacted] did call back in, she was advised her U-Box had an arrival date of December 9th. Ms. [redacted] stated she would wait for a call back from our U-Box Department as she was requesting a refund for the inconvenience she experienced.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
your response doesn't address the customer services individuals that hung up on me. It was multiple people at your call center. Did you fire them? Are they being reprimanded? Did you hear the recorded calls? Are you waiving the massive fees you are trying to charge me because you did properly train someone? Your response is not addressing anything.
August 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref# [redacted]Thank you for your concern for our customer Mr. [redacted]Please be advised the majority of traffic citations involving U-Haul trucks and trailers are mailed to U-Haul International because the equipment is registered to U-Haul. There is...
usually a timeline in which the citation must be paid. In order to avoid our equipment from receiving any further violations because of a non-paid citation, we pay them directly and then in turn research to see who had the equipment in their possession at the time of the violation. The fee is then charged to our customer responsible for the violation. The additional $15 fee was a U-Haul Administrative Fee for processing the violation. Mr. [redacted] was not charged a late fee. In the interest of customer good faith, we will reverse the $15 fee and credit his credit card to resolve the issue. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and discussed his...
concerns. She relayed he was able to complete his move and his main concern was the lack of training on the part of our U-Haul Dealer and the time it took to complete his rental transaction. As we value Mr. [redacted] as a customer, Ms. [redacted] sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. She also assured him our Area Field Manager responsible for our Dealer would follow up on the incident to ensure our Dealer is fully trained in the U-Haul business.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he advised Ms....
[redacted] her concerns were addressed and a refund for $1,045.25 was issued back to her Visa account on July 6th. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
January 3, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Attached is a letter our Legal Department sent to the Office of the Attorney General of the Commonwealth of Virginia in regards to Ms. [redacted]’ storage concerns. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted] I have...
received a copy of your complaint and your letter to the Revdex.com. I would first like to offer an apology for the issue that you encountered with the rental location in [redacted] City. I will forward your experience with this location to the manager who oversees this area so that it may be addressed accordingly. As for your rental, I have reviewed the rental agreement and I do show that the rate of 268.20 was in fact the rate that you were charged for your truck rental I do see that you also rented a dolly for an additional 12.00 and I do see the insurance charge of 45.00 plus tax (48.15) which I have refunded today to your card. The additional amounts were taxes. Additionally I see that there were extra mileage charges upon the return totaling 34.29 and I will see to it that those charges are waived as well. I would like to thank you for your service to our country and I wish you the best in your future endeavors. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
the contact number is wrong please send a valid working numbet to contact Uhaul
August 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Wisconsin and the UP Regional Office, reviewed the recent information Mr. [redacted] provided. In the interest of customer good faith, she issued a supplement refund for the balance of $32.56 in addition to the $17 refund initially offered. Both refunds should post on his next [redacted] credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
March 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Southern Louisiana Regional Office, followed up on the information Mr. [redacted] provided. She sent Mr. [redacted] an email advising him she had researched...
his rental and found he was given 12 additional days at no charge. She offered her apology for the inconvenience he experienced and explained no further refund was due.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July, 5.2016 Revdex.com File # [redacted]U-Haul Reference Id # [redacted] Thank you for your concern for our customer Ms. [redacted]. Russ B[redacted], Program Manager for movinghelp.com, reached out to Ms. [redacted] via email. Mr. B[redacted] apologized for the issues Ms. [redacted] endured...
during her move. Mr. B[redacted] let her know a full refund was issued to her visa card on June 30th, 2016. If Ms. [redacted] is seeking compensation beyond what she paid for the labor she will need to seek the individuals she hired to move her belongings since they are responsible for not showing up to complete the agreement. Movinghelp.com will continue to strive harder to be the best that we can be and we never take a negative experience lightly. If you would like additional information regarding your order, or to place future orders, do not hesitate to contact Mr. B[redacted] directly. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office that our GM of our U-Haul Moving and Storage at [redacted]. and [redacted]., contacted Ms....
[redacted]. The Promissory Note for $423.13 has been cancelled. A full refund for the rental will not be issued due to the fact the U-Haul truck was returned dirty, low on fuel, and returned to the wrong U-Haul location.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 5, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Antony G[redacted], our President for our Eastern Ontario Regional Office, followed up on the information Mr. [redacted] provided. He informed our office the charges were not for...
cleaning. Instead of returning the truck to the same location as he rented from as per his agreement of the rental contract, Mr. [redacted] took the truck one way and dropped at a different location. The extra fees were coded as a cleaning fee instead of the retrieval fee in error. A refund in this case is not warranted. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
October 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Leah C[redacted], our Traffic Manager for our Connecticut Regional Office, reviewed Ms. [redacted]’ recent comments. She informed our office a refund for $150 was issued back to her Visa account. The refund should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 6, 2015
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] objection to our office.
Please be advised the information in Mr. [redacted] complaint is a duplicate of what was sent to us in Complaint ID# [redacted]. I have copied my original response below:
April 2,...
2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted], as listed on your complaint overview. We have our customer listed as [redacted].
[redacted], our Executive Assistant for our NW Ohio Regional Office, followed up on the information our customer provided and sent him the following email in response:
Dear [redacted] U-Haul has been a leader in the do-it-yourself moving business for over 60 years. Our commitment to providing our customers with a better product at the lowest cost with the best service has enabled us to stay in business this long. We value you as a customer and apologize if your most recent experience with U-Haul was not to your satisfaction. Thank you for bringing this to our attention, and for giving us an opportunity to resolve the situation. I Spoke to prior GM who had made agreement with the customer on contract to store freezer for one week, customer moved in 10/31, on 11/5 customer was contacted to remove the freezer, customer stated they would be there by 11/8 to move it out, on 11/11 customer was contacted again to remove freezer. Freezer was then delivered by center employees to the customers residence. There is no mention of a deal to leave sofa in hallway. Customer is responsible to secure their belongings, leaving personal property sitting in a hallway leaves it open for anyone entering that facility to take it out of there. I apologize for any inconvenience this may have caused but there is nothing that I can do for you after such a long period of time has lapsed since we can no longer pull any video to see who may have taken it out of the facility. Sincerely, [redacted] U-Haul of N..W. Oho
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your continued support.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 31, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Tina Jaggers, our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was...
contacted and offered an apology for the inconvenience he experienced. He was also advised of a refund for the full amount of the rental back to his Visa account. The refund for $164.80 should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
April 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and addressed her...
concerns. She offered her apology to Ms. [redacted] and advised her of a refund for $332.85 that was charged to her friends credit card. The refund should post on her friends next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. John C[redacted], our Traffic Manager for our Western Florida Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed Mr. [redacted] estimated he would travel 5 miles with the U-Haul truck. He actually drove 38 miles and was charged accordingly when the truck was returned. The total charge came to $54.03 and he was not charged for fuel or any penalty fees. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
May 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sabrina P[redacted], our GM for our U-Haul Moving and Storage of Cedar Rapids, followed up on the information Ms. [redacted] provided. She informed our office it was...
explained to Ms. [redacted] that the truck continued to rent with no issues reported. One customer, being a city official, complimented us that the truck in question was the best truck he had ever rented. Ms. P[redacted] relayed she had the truck checked out and the truck came back rental worthy with no mechanical issues found. Ms. [redacted] was given an apology if she felt she was being yelled at, however, Ms. P[redacted] has a different side of the story. The rental terms of the contract were explained to Ms. [redacted] and she agreed. The return time was highlighted on her contract. If there was a problem with the return time, Ms. [redacted] should have mentioned that before leaving with the truck. She had to be contacted 30 minutes after being late because we had another family with a reservation that needed to move with the same truck. Ms. P[redacted] advised our office Ms. [redacted] hung up on her store staff twice. She also relayed the charges on the contract are correct and will stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Dianne R[redacted], a Senior Customer Service Agent, attempted to speak to Ms. [redacted] but reached her voice mail. She left a detailed message requesting a call back. She explained Ms. [redacted] was requesting a refund of $300, however, there was nothing charged to her credit card on file and we need another method of payment. When Ms. [redacted] did call back in, she was advised her U-Box had an arrival date of December 9th. Ms. [redacted] stated she would wait for a call back from our U-Box Department as she was requesting a refund for the inconvenience she experienced.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
your response doesn't address the customer services individuals that hung up on me. It was multiple people at your call center. Did you fire them? Are they being reprimanded? Did you hear the recorded calls? Are you waiving the massive fees you are trying to charge me because you did properly train someone? Your response is not addressing anything.
August 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref# [redacted]Thank you for your concern for our customer Mr. [redacted]Please be advised the majority of traffic citations involving U-Haul trucks and trailers are mailed to U-Haul International because the equipment is registered to U-Haul. There is...
usually a timeline in which the citation must be paid. In order to avoid our equipment from receiving any further violations because of a non-paid citation, we pay them directly and then in turn research to see who had the equipment in their possession at the time of the violation. The fee is then charged to our customer responsible for the violation. The additional $15 fee was a U-Haul Administrative Fee for processing the violation. Mr. [redacted] was not charged a late fee. In the interest of customer good faith, we will reverse the $15 fee and credit his credit card to resolve the issue. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and discussed his...
concerns. She relayed he was able to complete his move and his main concern was the lack of training on the part of our U-Haul Dealer and the time it took to complete his rental transaction. As we value Mr. [redacted] as a customer, Ms. [redacted] sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. She also assured him our Area Field Manager responsible for our Dealer would follow up on the incident to ensure our Dealer is fully trained in the U-Haul business.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he advised Ms....
[redacted] her concerns were addressed and a refund for $1,045.25 was issued back to her Visa account on July 6th. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
January 3, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Attached is a letter our Legal Department sent to the Office of the Attorney General of the Commonwealth of Virginia in regards to Ms. [redacted]’ storage concerns. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International