Beverly Hills Weight Loss Clinics

March 2, 2016   Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Albert J[redacted] a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response: Hello [redacted] Based...

off of the details provided, we do not see any information in our system that would prevent you from doing business with U-Haul. If any additional information is available from a recently denied rental, please provide us with as much information as possible. Also, if you are denied a rental in the future, please call us a[redacted] while you're at the location so we can investigate this further. Thank you Albert J[redacted] U-Haul customer service senior agent phone [redacted]   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Leah C[redacted], our Traffic Manager for our Connecticut Regional Office, reviewed Ms. [redacted]’ recent comments.  She informed our office a refund for $150 was issued back to her Visa account.  The refund should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Ashley M**, our Executive Assistant for our North Seattle Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she sent an email to Mr. [redacted] to...

personally address his concerns and with an offer to make a refund.  She hopes to hear back soon to reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Judy S[redacted], our Executive Assistant for our West Texas Regional Office, reviewed Ms. [redacted]’s recent comments to your office.  She relayed they made contact with Ms. [redacted] and confirmed the address listed was correct.  Ms. S[redacted] agreed to provide her with a tracking number as soon as the boxes are shipped. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke with Ms. [redacted] and...

advised her of a refund for $350 as an adjustment on her rental.  The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 31, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Tina Jaggers, our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office Mr. [redacted] was...

contacted and offered an apology for the inconvenience he experienced.  He was also advised of a refund for the full amount of the rental back to his Visa account.  The refund for $164.80 should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

July, 5.2016  Revdex.com File # [redacted]U-Haul Reference Id # [redacted] Thank you for your concern for our customer Ms. [redacted].  Russ B[redacted], Program Manager for movinghelp.com, reached out to Ms. [redacted] via email. Mr. B[redacted] apologized for the issues Ms. [redacted] endured...

during her move. Mr. B[redacted] let her know a full refund was issued to her visa card on June 30th, 2016. If Ms. [redacted] is seeking compensation beyond what she paid for the labor she will need to seek the individuals she hired to move her belongings since they are responsible for not showing up to complete the agreement.  Movinghelp.com will continue to strive harder to be the best that we can be and we never take a negative experience lightly. If you would like additional information regarding your order, or to place future orders, do not hesitate to contact Mr. B[redacted] directly. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International

March 12, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Ricardo H[redacted]z, our GM for our U-Haul Moving and Storage of Inglewood, reviewed Ms. [redacted]’s recent comments. He informed our office, in addition to the $100 VIP Certificate issued to Ms. [redacted], he also issued her a refund for $121.10 back to her Visa account as an adjustment on her move. The refund should post on her next credit card statement. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and addressed her...

concerns. She offered her apology to Ms. [redacted] and advised her of a refund for $332.85 that was charged to her friends credit card. The refund should post on her friends next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 5, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Antony G[redacted], our President for our Eastern Ontario Regional Office, followed up on the information Mr. [redacted] provided. He informed our office the charges were not for...

cleaning. Instead of returning the truck to the same location as he rented from as per his agreement of the rental contract, Mr. [redacted] took the truck one way and dropped at a different location. The extra fees were coded as a cleaning fee instead of the retrieval fee in error. A refund in this case is not warranted. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

August 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Charlotte C[redacted], our Traffic Manager for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...

response: Good morning I tried to call but your mailbox is full your $50 Reservation Guarantee shows on card ending in 5758 07/06 was the issue date please contact me if you have any other concerns thanks   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 24, 2014
Revdex.com ID# 10271701
U-Haul Ref#: 700350
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Iowa Regional Office, followed up on the information Ms. [redacted] provided. She explained Ms. [redacted] made her reservation on September 8,...

2014 at 2:49pm Central Standard Time for same day pick up. The reservation was downloaded at 3:24pm and Ms. [redacted] was dispatched on September 8th at 4:12pm. We realize she chose a different pick up location but she was never scheduled at the preferred location due to availability. However, since Ms. [redacted] raised the question of the Guaranteed Reservation, we went ahead and issued her the $50 Guaranteed Reservation Fee in the interest of customer good faith, although she did not actually qualify for it.
[redacted], our GM for our Urbandale U-Haul Center in Des Moines, sent Ms. [redacted] an email offering his apology for the inconvenience she experienced and explained we did the best we could to get the equipment she wanted on the same day she made her reservation. As we value Ms. [redacted] as a customer, in addition to the refund for the $50 Guaranteed Reservation Fee and the $12 for the lock she had to purchase, Mr. [redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Mr. [redacted] also confirmed there were no double charges for the rental to her credit card.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 1, 2015Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental agreement.
Steve C[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided....

He informed our office a refund for the $50 Reservation Guarantee Fee was issued back the credit card listed on the rental agreement. The refund should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International

February 7, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jason P[redacted], our President for our Central Georgia Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office Mr. [redacted]...

was refunded for the mileage discrepancy and should have been issued the $50 Reservation Guarantee Fee.  He attempted to speak to Mr. [redacted] but did not receive an answer.  A message was left offering an apology for the inconvenience and advised Mr. [redacted] he issued the refund for $50 back to his [redacted] account.  The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Sabrina P[redacted], our GM for our U-Haul Moving and Storage of Cedar Rapids, followed up on the information Ms. [redacted] provided.  She informed our office it was...

explained to Ms. [redacted] that the truck continued to rent with no issues reported.  One customer, being a city official, complimented us that the truck in question was the best truck he had ever rented.  Ms. P[redacted] relayed she had the truck checked out and the truck came back rental worthy with no mechanical issues found.  Ms. [redacted] was given an apology if she felt she was being yelled at, however, Ms. P[redacted] has a different side of the story.  The rental terms of the contract were explained to Ms. [redacted] and she agreed.  The return time was highlighted on her contract.  If there was a problem with the return time, Ms. [redacted] should have mentioned that before leaving with the truck.  She had to be contacted 30 minutes after being late because we had another family with a reservation that needed to move with the same truck.  Ms. P[redacted] advised our office Ms. [redacted] hung up on her store staff twice.   She also relayed the charges on the contract are correct and will stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 30, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers [redacted] and [redacted].   Carol G[redacted], our President for our Memphis Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office Ms. [redacted] was issued a refund for the $50 Reservation Guarantee Fee along with the previous refund for $152 back to her American Express account.  She relayed no further refunds are due back.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 30, 2015Revdex.com ID#: 11008091U-Haul Ref#: 982882Thank you for your concern for our customer Ms. J[redacted]Jacob Gross, our GM for our U-Haul Moving and Storage of Middletown, followed up on the information Ms. Johnson provided.  He informed our office the refund was issued back to her credit...

card and would post on her next credit card statement.  He also assured our office he gave Ms. Johnson a free month of storage.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Pa[redacted]Executive AssistantU-Haul International

I have since had vehicle checked out by a mechanic and there is damage to the underneath side of vehicle due to the vehicle not being strapped down correctly by the Johnson City store.  They said with it not being secure it bounced and bounced causing damage from it hitting the trailer.   I have an appt on 1-4-16 with the dealership to address the damage. At no time did anyone call me back to let me know the claim had been closed and at no time during my numerous calls to UHaul did they advise me to file a claim with the insurance I had on this.  It wasn't until I called on Monday did an agent tell me she was going to send me over to RepWest the insurance company.  Bad Bad Customer Service. Michael C[redacted] was extremely rude to me and basically hung up on me.  I do not accept their response and will continue to persue this.

December 16, 2015Revdex.com ID#: [redacted]
[redacted]Thank you for your concern for our customer Mr. [redacted], our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he issued a refund...

for 2 days of $78.95, $20 for furniture pads and $10 for the utility dolly for a total refund of $217.90.  He relayed Mr. [redacted] had the van for 3 days instead of the 5 days he was charged.  The refund should post on his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
[redacted]ntU-Haul International