Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
this issue is ot resolved. they took my money I paid all that was due and they still took my things . I do not have a truck to move my things. that is why I rented a u-haul. they have my things and want me to come and get them I can not the storage unit they have is to far from my home. they need to bring me my things. I paid for the day they took the truck in the morning I did not have it to take the things off. and I want 8,o oo dollars to replace the things I lost. this is robbery. they are thieves
Regards,
[redacted]

Thank you for your concern for our customer Ms. [redacted].[redacted], our GM at our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office he attempted to speak to Ms. [redacted] but the call went directly to her voicemail. He left a message...

explaining he issued her a refund for $70 as requested. She should receive the check for $70 within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

your response doesn't address the customer services individuals that hung up on me. It was multiple people at your call center. Did you fire them? Are they being reprimanded? Did you hear the recorded calls? Are you waiving the massive fees you are trying to charge me because you did properly train someone? Your response is not addressing anything.

September 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. John C[redacted], our Traffic Manager for our Western Florida Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed Mr. [redacted] estimated he would travel 5 miles with the U-Haul truck. He actually drove 38 miles and was charged accordingly when the truck was returned. The total charge came to $54.03 and he was not charged for fuel or any penalty fees. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

I am not accepting this response because first of all he did not respond to me. 2nd a service they offered and recommend them to us as a good mover via a website sponsored by Uhaul. Their website actually says U-Haul has partnered with movinghelp.com where you can find and choose safe, affordable and reliable movers in your area.If they partnered with this company and cant fix issues then they are lying that they partnered. We are talking 41.00 out of the thousands we spent with this company.That is a massive shame and a lie considering we were told that he was looking into the 41.00 in the beginning. Uhaul seems to want to cheat people out of money and put their lives in danger. The fact that a dealer said it was the worst trailer he has ever seen and that he wont rent it out to anyone shows that this is horrible. Very disappointed in Uhaul.   I attached the file here because I have no intention of spending MORE money on this company to fax you a receipt that you shouldn't even question to begin with. YOUR trailer broke down and caused us to have to stay somewhere, we picked the cheapest and grossest hotel there. Regards,[redacted]

July 8, 2016   Revdex.com concern # [redacted] U-Haul Reference Id # [redacted]   Thank you for your concern for our customer Ms. [redacted].   Catherine L[redacted], Marketing Executive Assistant, reached out on 7/7/2016 regarding the additional charges via email, after several...

attempts to contact Ms. [redacted] by phone. Ms. L[redacted] apologized, and refunded $31.50 back to Ms. [redacted]’s card. Please allow 3-5 business days for that credit appear on her account.   The $31.50 reflected the miles granted, that were not reduced, on Ms. [redacted]’s final bill as promised. Ms. [redacted] was also issued our reservation guarantee of $50.00 on 6/29/2016.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office when Mr. [redacted]...

originally spoke to our Traffic Manager, he advised her he went right to the gas station to fill up the tank, however, according to his fuel receipt this does not seem to be the case. When Ms. [redacted] spoke to him, she asked for clarification on the amount of fuel he put in the truck. Mr. [redacted] relayed he put in $250 worth of fuel. She asked if he meant to send her the $100 receipt twice and he said he did not. Ms. [redacted] explained our truck would not even hold $250 worth of fuel, given the current price of fuel and the tank capacity being only 227 liters. He then said he must have put in $150 worth of fuel in the truck and made a mistake when he said $250 worth of fuel. When Ms. [redacted] inquired as to the information he relayed in his letter to the Revdex.com, he stated the $250 amount he mentioned included the $130 truck rental fee. He also stated his daughter sent the letter to the Revdex.com and she must have made a mistake. Ms. [redacted] questioned him about the $150 in fuel and he stated he put in $50, which he has a receipt for, and when he started the truck it did not read full so he put in another $100 when it did read fuel. Ms. [redacted] mentioned that this confirms the gauge is working. She explained if he picked up the truck with a full tank and drove 99 kilometers and put in $50 of fuel, there is no way the $100 worth of fuel would fit in the truck without it overflowing. At this time we cannot accept the $100 receipt as being fuel for the U-Haul truck based on our findings and Ms. [redacted]’s conversation with Mr. [redacted]. It’s possible the receipt belongs to another vehicle and not the U-Haul truck.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 29, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Gavin [redacted], a Customer Service Representative, contacted Ms. [redacted] to discuss the recent information she sent your office.  Ms. [redacted] at first stated she had no knowledge of the rebuttal and had no idea why your office sent us the rebuttal statement.  Mr. [redacted] attempted to explain the call recordings but with every mention he made that disproved her claims, she would become upset and change the subject to another problem she ran into, only to come back to try and readdress the problem Mr. [redacted] had already tried to explain.  She had no interest in the proof Mr. [redacted] provided from the recorded calls to explain how we reached our decision.  Ms. [redacted] eventually agreed to have the recorded calls sent to her for review.  Mr. [redacted] relayed to her that unless she finds a mistake in communication, our decision remains the same.  Ms. [redacted] will be back in contact with Mr. [redacted] after she reviews the calls.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria [redacted]Executive AssistantU-Haul International

As stated in my original complaint, I will consider the issue resolved when I receive a refund for the amount paid.  The unrefunded balance to date is $533.40.  I believe a full refund is in order because U Haul’s improper actions materially breached the contract, causing it to be void.  These actions included charging the credit card information they had stored for me for more than the contracted amount, without my permission and over my objections, all while subjecting me to a verbal barrage of sexist and abusive comments. Please see my original complaint for full details. I think the mishandling of private financial information for improper gain and public humiliation of customers based on membership in a protected class is an extremely serious issue, and am disappointed that U Haul did not treat it as such by delivering the resolution after my first written complaint.

July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Sean F[redacted], a Program Manager for Moving Help, reviewed Mr. [redacted]’s recent comments. He informed our office, as Mr. [redacted] was claiming damages, he was directed to use the Dispute Resolution Center to resolve the issue directly with Moving Helper, as is standard procedure. In the interest of customer good faith, Mr. F[redacted] issued a refund for $150, which was the services provided by [redacted]. Any further amount will need to be pursued directly with the moving company, [redacted]. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

December 1, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Attached is a response from [redacted] Insurance Company as well as a copy of the signed rental agreement and Certificate of Self-Insurance in regards to Mr. [redacted]’s...

concerns.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 10, 2015Revdex.com ID#: 10973511U-Haul Ref#: 1000751Thank you for your continued concern for our customer Mr. Salas.Jose A[redacted] our President for our [redacted] North Regional Office, reviewed Ms. [redacted] recent comments to your office.  He advised our office the damage could not have happened when strapping the vehicle onto the U-Haul Tow-Dolly.  He explained the damage appears to have happened either loading or unloading the vehicle. Mr. Al[redacted] relayed U-Haul is not responsible for the damage that occurred during this process.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he advised Ms....

[redacted] her concerns were addressed and a refund for $1,045.25 was issued back to her Visa account on July 6th.  The refund should post on her next credit card statement.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

April 24, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Michael M[redacted], our Area Field Manager for our Tidewater Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he...

discussed the information with our GM of our U-Haul Center involved and then contacted Ms. [redacted].  Mr. M[redacted] was able to reach an amicable resolution with Ms. [redacted].  A refund was issued for the $50 Reservation Guarantee Fee, which covers the amount paid for her $43.88 rental and an additional $6.12 in the form of a check.  Mr. M[redacted] also offered his apology for the inconvenience Ms. [redacted] experienced.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

January 13, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed the recent comments from Mr. [redacted] to your office. She spoke to Mr. [redacted] and informed him of a refund for the $10 fuel charge back to his [redacted] account. The refund should post on his next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted] and [redacted].   Franklin Perez, our GM for our U-Haul Moving and Storage of Easton, followed up on the information Ms. [redacted] provided.  He informed our office he spoke...

to Ms. W[redacted] and discussed their concerns.  He also offered his apology the inconvenience they experienced when trying to reach someone to address their concerns.  Please be assured the information she provided will be addressed with all involved to ensure our customers are receiving the quality of service they come to expect and deserve from U-Haul.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Amelia R[redacted], our Executive Assistant for our NW Colorado Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted]...

and discussed his concerns. She relayed Mr. [redacted] stated he was okay with the refund that was issued from our U-Haul Moving and Storage of The Mile High City location. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].  [redacted], our Field Manager for our East Bay Regional Office located in Oakland, reviewed Ms. [redacted]’s recent comments to your office.  He informed our office he has been in contact with Ms. [redacted] and is currently working on reaching a resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

April 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1071011 Thank you for your concern for our customer Mr. [redacted]. Shari L[redacted], our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr. [redacted] provided.  She informed our office she spoke to Mr. [redacted] and...

advised him of a refund for the $50 Reservation Guarantee Fee.  The refund should post on his next [redacted] credit card statement.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

August 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Allen L[redacted], our President for our Maryland Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office a letter was sent to Ms. [redacted] releasing her of any financial responsibility associated with this contract.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International