Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the fuel will be issued to Mr. [redacted] along with a $20 VIP Certificate that...
can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 27, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Amanda E[redacted], our Gm for our U-Haul Moving and Storage of Lakewood, followed up on the information Ms. [redacted] provided. She informed our office she contacted...
Ms. [redacted] and offered her apology for the break down she incurred and also added that Ms. [redacted] was able to complete her move. A refund for $370.83 was issued back to Ms. [redacted]’s [redacted] account, which included reimbursement for an adjustment on her rental along with two extra nights in a hotel. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] additional comments to our office. Again, please be advised the name on the U-Haul contract is listed as [redacted].Ramon M[redacted], our President for our Southern Massachusetts and Cape Cod, reviewed Ms. [redacted] recent comments. He explained that both our Field Manager and GM of our U-Haul Center have addressed Ms. [redacted] concerns by phone and in person. Ms. [redacted] authorized her credit card to be used for the rental. Since the equipment was not returned as contracted, the credit card on file was used to pay the balance of the rental. If another form of payment can be provided, we would be happy to refund Ms. [redacted] card as soon as collection for the rental is paid by an alternate method. Until this can be done, Mr. M[redacted] considers the matter closed. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Catalina N[redacted], our Executive Assistant for our Phoenix Metro Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she issued him...
refund for $75, which includes an adjustment on his rental along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. N[redacted] left Mr. [redacted] a message advising him of the refund she issued back to his credit card and the Certificate that was sent by email. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Sean F[redacted], a Program Manager for Moving Help, reviewed Mr. [redacted]’s recent comments. He informed our office, as Mr. [redacted] was claiming damages, he was directed to use the Dispute Resolution Center to resolve the issue directly with Moving Helper, as is standard procedure. In the interest of customer good faith, Mr. F[redacted] issued a refund for $150, which was the services provided by [redacted]. Any further amount will need to be pursued directly with the moving company, [redacted]. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
August 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Allen L[redacted], our President for our Maryland Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office a letter was sent to Ms. [redacted] releasing her of any financial responsibility associated with this contract. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 16, 2015Revdex.com ID#: [redacted]
[redacted]Thank you for your concern for our customer Mr. [redacted], our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund...
for 2 days of $78.95, $20 for furniture pads and $10 for the utility dolly for a total refund of $217.90. He relayed Mr. [redacted] had the van for 3 days instead of the 5 days he was charged. The refund should post on his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
[redacted]ntU-Haul International
December 30, 2015Revdex.com ID#: 11008091U-Haul Ref#: 982882Thank you for your concern for our customer Ms. J[redacted]Jacob Gross, our GM for our U-Haul Moving and Storage of Middletown, followed up on the information Ms. Johnson provided. He informed our office the refund was issued back to her credit...
card and would post on her next credit card statement. He also assured our office he gave Ms. Johnson a free month of storage.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Pa[redacted]Executive AssistantU-Haul International
December 15, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Joey C[redacted], our President for our Richmond Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms....
[redacted] on her voicemail as well as with her mother requesting a return call to discuss her concerns. He also mentioned Ms. [redacted] had two storage units. One was in lien status and the other was auctioned due to the account being delinquent. He assured our office proper steps were followed before the auction took place. Mr. C[redacted] hopes to hear back from Ms. [redacted] soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 7, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jason P[redacted], our President for our Central Georgia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted]...
was refunded for the mileage discrepancy and should have been issued the $50 Reservation Guarantee Fee. He attempted to speak to Mr. [redacted] but did not receive an answer. A message was left offering an apology for the inconvenience and advised Mr. [redacted] he issued the refund for $50 back to his [redacted] account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 29, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Gavin [redacted], a Customer Service Representative, contacted Ms. [redacted] to discuss the recent information she sent your office. Ms. [redacted] at first stated she had no knowledge of the rebuttal and had no idea why your office sent us the rebuttal statement. Mr. [redacted] attempted to explain the call recordings but with every mention he made that disproved her claims, she would become upset and change the subject to another problem she ran into, only to come back to try and readdress the problem Mr. [redacted] had already tried to explain. She had no interest in the proof Mr. [redacted] provided from the recorded calls to explain how we reached our decision. Ms. [redacted] eventually agreed to have the recorded calls sent to her for review. Mr. [redacted] relayed to her that unless she finds a mistake in communication, our decision remains the same. Ms. [redacted] will be back in contact with Mr. [redacted] after she reviews the calls.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria [redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our GM at our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office he attempted to speak to Ms. [redacted] but the call went directly to her voicemail. He left a message...
explaining he issued her a refund for $70 as requested. She should receive the check for $70 within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 1, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Attached is a response from [redacted] Insurance Company as well as a copy of the signed rental agreement and Certificate of Self-Insurance in regards to Mr. [redacted]’s...
concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 31, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a total refund for $121.92 was issued to Mr. [redacted] on March 9, 2015. A refund for $85.64 was issued back to his [redacted] Card account and should post on his next credit card statement. A refund check for $36.28 was also issued and should have already been received by Mr. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
As stated in my original complaint, I will consider the issue resolved when I receive a refund for the amount paid. The unrefunded balance to date is $533.40. I believe a full refund is in order because U Haul’s improper actions materially breached the contract, causing it to be void. These actions included charging the credit card information they had stored for me for more than the contracted amount, without my permission and over my objections, all while subjecting me to a verbal barrage of sexist and abusive comments. Please see my original complaint for full details. I think the mishandling of private financial information for improper gain and public humiliation of customers based on membership in a protected class is an extremely serious issue, and am disappointed that U Haul did not treat it as such by delivering the resolution after my first written complaint.
I am not accepting this response because first of all he did not respond to me. 2nd a service they offered and recommend them to us as a good mover via a website sponsored by Uhaul. Their website actually says U-Haul has partnered with movinghelp.com where you can find and choose safe, affordable and reliable movers in your area.If they partnered with this company and cant fix issues then they are lying that they partnered. We are talking 41.00 out of the thousands we spent with this company.That is a massive shame and a lie considering we were told that he was looking into the 41.00 in the beginning. Uhaul seems to want to cheat people out of money and put their lives in danger. The fact that a dealer said it was the worst trailer he has ever seen and that he wont rent it out to anyone shows that this is horrible. Very disappointed in Uhaul. I attached the file here because I have no intention of spending MORE money on this company to fax you a receipt that you shouldn't even question to begin with. YOUR trailer broke down and caused us to have to stay somewhere, we picked the cheapest and grossest hotel there. Regards,[redacted]
January 13, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed the recent comments from Mr. [redacted] to your office. She spoke to Mr. [redacted] and informed him of a refund for the $10 fuel charge back to his [redacted] account. The refund should post on his next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 10, 2015Revdex.com ID#: 10973511U-Haul Ref#: 1000751Thank you for your continued concern for our customer Mr. Salas.Jose A[redacted] our President for our [redacted] North Regional Office, reviewed Ms. [redacted] recent comments to your office. He advised our office the damage could not have happened when strapping the vehicle onto the U-Haul Tow-Dolly. He explained the damage appears to have happened either loading or unloading the vehicle. Mr. Al[redacted] relayed U-Haul is not responsible for the damage that occurred during this process.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
February 4, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Gabe M[redacted], our President for our East Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM for our...
U-Haul Moving and Storage of Willowbrook spoke to Mr. [redacted] and provided the paperwork to show the time and date the U-Box was picked up, which is the information Mr. [redacted] was requesting in order to go forward with his claim against the movers. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the fuel will be issued to Mr. [redacted] along with a $20 VIP Certificate that...
can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 27, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Amanda E[redacted], our Gm for our U-Haul Moving and Storage of Lakewood, followed up on the information Ms. [redacted] provided. She informed our office she contacted...
Ms. [redacted] and offered her apology for the break down she incurred and also added that Ms. [redacted] was able to complete her move. A refund for $370.83 was issued back to Ms. [redacted]’s [redacted] account, which included reimbursement for an adjustment on her rental along with two extra nights in a hotel. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] additional comments to our office. Again, please be advised the name on the U-Haul contract is listed as [redacted].Ramon M[redacted], our President for our Southern Massachusetts and Cape Cod, reviewed Ms. [redacted] recent comments. He explained that both our Field Manager and GM of our U-Haul Center have addressed Ms. [redacted] concerns by phone and in person. Ms. [redacted] authorized her credit card to be used for the rental. Since the equipment was not returned as contracted, the credit card on file was used to pay the balance of the rental. If another form of payment can be provided, we would be happy to refund Ms. [redacted] card as soon as collection for the rental is paid by an alternate method. Until this can be done, Mr. M[redacted] considers the matter closed. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Catalina N[redacted], our Executive Assistant for our Phoenix Metro Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she issued him...
refund for $75, which includes an adjustment on his rental along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. N[redacted] left Mr. [redacted] a message advising him of the refund she issued back to his credit card and the Certificate that was sent by email. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Sean F[redacted], a Program Manager for Moving Help, reviewed Mr. [redacted]’s recent comments. He informed our office, as Mr. [redacted] was claiming damages, he was directed to use the Dispute Resolution Center to resolve the issue directly with Moving Helper, as is standard procedure. In the interest of customer good faith, Mr. F[redacted] issued a refund for $150, which was the services provided by [redacted]. Any further amount will need to be pursued directly with the moving company, [redacted]. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
August 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Allen L[redacted], our President for our Maryland Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office a letter was sent to Ms. [redacted] releasing her of any financial responsibility associated with this contract. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 16, 2015Revdex.com ID#: [redacted]
[redacted]Thank you for your concern for our customer Mr. [redacted], our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund...
for 2 days of $78.95, $20 for furniture pads and $10 for the utility dolly for a total refund of $217.90. He relayed Mr. [redacted] had the van for 3 days instead of the 5 days he was charged. The refund should post on his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
[redacted]ntU-Haul International
December 30, 2015Revdex.com ID#: 11008091U-Haul Ref#: 982882Thank you for your concern for our customer Ms. J[redacted]Jacob Gross, our GM for our U-Haul Moving and Storage of Middletown, followed up on the information Ms. Johnson provided. He informed our office the refund was issued back to her credit...
card and would post on her next credit card statement. He also assured our office he gave Ms. Johnson a free month of storage.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Pa[redacted]Executive AssistantU-Haul International
December 15, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Joey C[redacted], our President for our Richmond Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms....
[redacted] on her voicemail as well as with her mother requesting a return call to discuss her concerns. He also mentioned Ms. [redacted] had two storage units. One was in lien status and the other was auctioned due to the account being delinquent. He assured our office proper steps were followed before the auction took place. Mr. C[redacted] hopes to hear back from Ms. [redacted] soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 7, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jason P[redacted], our President for our Central Georgia Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted]...
was refunded for the mileage discrepancy and should have been issued the $50 Reservation Guarantee Fee. He attempted to speak to Mr. [redacted] but did not receive an answer. A message was left offering an apology for the inconvenience and advised Mr. [redacted] he issued the refund for $50 back to his [redacted] account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 29, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Gavin [redacted], a Customer Service Representative, contacted Ms. [redacted] to discuss the recent information she sent your office. Ms. [redacted] at first stated she had no knowledge of the rebuttal and had no idea why your office sent us the rebuttal statement. Mr. [redacted] attempted to explain the call recordings but with every mention he made that disproved her claims, she would become upset and change the subject to another problem she ran into, only to come back to try and readdress the problem Mr. [redacted] had already tried to explain. She had no interest in the proof Mr. [redacted] provided from the recorded calls to explain how we reached our decision. Ms. [redacted] eventually agreed to have the recorded calls sent to her for review. Mr. [redacted] relayed to her that unless she finds a mistake in communication, our decision remains the same. Ms. [redacted] will be back in contact with Mr. [redacted] after she reviews the calls.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria [redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our GM at our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office he attempted to speak to Ms. [redacted] but the call went directly to her voicemail. He left a message...
explaining he issued her a refund for $70 as requested. She should receive the check for $70 within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 1, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Attached is a response from [redacted] Insurance Company as well as a copy of the signed rental agreement and Certificate of Self-Insurance in regards to Mr. [redacted]’s...
concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 31, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a total refund for $121.92 was issued to Mr. [redacted] on March 9, 2015. A refund for $85.64 was issued back to his [redacted] Card account and should post on his next credit card statement. A refund check for $36.28 was also issued and should have already been received by Mr. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
As stated in my original complaint, I will consider the issue resolved when I receive a refund for the amount paid. The unrefunded balance to date is $533.40. I believe a full refund is in order because U Haul’s improper actions materially breached the contract, causing it to be void. These actions included charging the credit card information they had stored for me for more than the contracted amount, without my permission and over my objections, all while subjecting me to a verbal barrage of sexist and abusive comments. Please see my original complaint for full details. I think the mishandling of private financial information for improper gain and public humiliation of customers based on membership in a protected class is an extremely serious issue, and am disappointed that U Haul did not treat it as such by delivering the resolution after my first written complaint.
I am not accepting this response because first of all he did not respond to me. 2nd a service they offered and recommend them to us as a good mover via a website sponsored by Uhaul. Their website actually says U-Haul has partnered with movinghelp.com where you can find and choose safe, affordable and reliable movers in your area.If they partnered with this company and cant fix issues then they are lying that they partnered. We are talking 41.00 out of the thousands we spent with this company.That is a massive shame and a lie considering we were told that he was looking into the 41.00 in the beginning. Uhaul seems to want to cheat people out of money and put their lives in danger. The fact that a dealer said it was the worst trailer he has ever seen and that he wont rent it out to anyone shows that this is horrible. Very disappointed in Uhaul. I attached the file here because I have no intention of spending MORE money on this company to fax you a receipt that you shouldn't even question to begin with. YOUR trailer broke down and caused us to have to stay somewhere, we picked the cheapest and grossest hotel there. Regards,[redacted]
January 13, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed the recent comments from Mr. [redacted] to your office. She spoke to Mr. [redacted] and informed him of a refund for the $10 fuel charge back to his [redacted] account. The refund should post on his next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 10, 2015Revdex.com ID#: 10973511U-Haul Ref#: 1000751Thank you for your continued concern for our customer Mr. Salas.Jose A[redacted] our President for our [redacted] North Regional Office, reviewed Ms. [redacted] recent comments to your office. He advised our office the damage could not have happened when strapping the vehicle onto the U-Haul Tow-Dolly. He explained the damage appears to have happened either loading or unloading the vehicle. Mr. Al[redacted] relayed U-Haul is not responsible for the damage that occurred during this process.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
February 4, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Gabe M[redacted], our President for our East Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM for our...
U-Haul Moving and Storage of Willowbrook spoke to Mr. [redacted] and provided the paperwork to show the time and date the U-Box was picked up, which is the information Mr. [redacted] was requesting in order to go forward with his claim against the movers. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I an not seeking a reimbursement. As I said dozens of times already, I want a refund of my rental payment. I DO NOT have receipts for food, ect.