July 8, 2016 Revdex.com concern # [redacted] U-Haul Reference Id # [redacted] Thank you for your concern for our customer Ms. [redacted]. Catherine L[redacted], Marketing Executive Assistant, reached out on 7/7/2016 regarding the additional charges via email, after several...
attempts to contact Ms. [redacted] by phone. Ms. L[redacted] apologized, and refunded $31.50 back to Ms. [redacted]’s card. Please allow 3-5 business days for that credit appear on her account. The $31.50 reflected the miles granted, that were not reduced, on Ms. [redacted]’s final bill as promised. Ms. [redacted] was also issued our reservation guarantee of $50.00 on 6/29/2016. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Amelia R[redacted], our Executive Assistant for our NW Colorado Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted]...
and discussed his concerns. She relayed Mr. [redacted] stated he was okay with the refund that was issued from our U-Haul Moving and Storage of The Mile High City location. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted]. Carol G[redacted], our President for our Memphis Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] was issued a refund for the $50 Reservation Guarantee Fee along with the previous refund for $152 back to her American Express account. She relayed no further refunds are due back. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 28, 2015Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Tom B[redacted], our President for our North [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his apology for...
the inconvenience she experienced due to the unfortunate random act of break-in. He advised her he had contacted [redacted] Insurance Company and requested they expedite her claim for [redacted] Coverage of $1,000. Mr. B[redacted] also provided her with one month free storage in the interest of customer good faith and asked her to call him when she was planning on moving her stored belongings to Georgia and he would assist her with getting the right U-Haul equipment at the lowest cost.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office when Mr. [redacted]...
originally spoke to our Traffic Manager, he advised her he went right to the gas station to fill up the tank, however, according to his fuel receipt this does not seem to be the case. When Ms. [redacted] spoke to him, she asked for clarification on the amount of fuel he put in the truck. Mr. [redacted] relayed he put in $250 worth of fuel. She asked if he meant to send her the $100 receipt twice and he said he did not. Ms. [redacted] explained our truck would not even hold $250 worth of fuel, given the current price of fuel and the tank capacity being only 227 liters. He then said he must have put in $150 worth of fuel in the truck and made a mistake when he said $250 worth of fuel. When Ms. [redacted] inquired as to the information he relayed in his letter to the Revdex.com, he stated the $250 amount he mentioned included the $130 truck rental fee. He also stated his daughter sent the letter to the Revdex.com and she must have made a mistake. Ms. [redacted] questioned him about the $150 in fuel and he stated he put in $50, which he has a receipt for, and when he started the truck it did not read full so he put in another $100 when it did read fuel. Ms. [redacted] mentioned that this confirms the gauge is working. She explained if he picked up the truck with a full tank and drove 99 kilometers and put in $50 of fuel, there is no way the $100 worth of fuel would fit in the truck without it overflowing. At this time we cannot accept the $100 receipt as being fuel for the U-Haul truck based on our findings and Ms. [redacted]’s conversation with Mr. [redacted]. It’s possible the receipt belongs to another vehicle and not the U-Haul truck.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted]. Franklin Perez, our GM for our U-Haul Moving and Storage of Easton, followed up on the information Ms. [redacted] provided. He informed our office he spoke...
to Ms. W[redacted] and discussed their concerns. He also offered his apology the inconvenience they experienced when trying to reach someone to address their concerns. Please be assured the information she provided will be addressed with all involved to ensure our customers are receiving the quality of service they come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 24, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Michael M[redacted], our Area Field Manager for our Tidewater Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he...
discussed the information with our GM of our U-Haul Center involved and then contacted Ms. [redacted]. Mr. M[redacted] was able to reach an amicable resolution with Ms. [redacted]. A refund was issued for the $50 Reservation Guarantee Fee, which covers the amount paid for her $43.88 rental and an additional $6.12 in the form of a check. Mr. M[redacted] also offered his apology for the inconvenience Ms. [redacted] experienced. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
October 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]. [redacted], our Field Manager for our East Bay Regional Office located in Oakland, reviewed Ms. [redacted]’s recent comments to your office. He informed our office he has been in contact with Ms. [redacted] and is currently working on reaching a resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I have since had vehicle checked out by a mechanic and there is damage to the underneath side of vehicle due to the vehicle not being strapped down correctly by the Johnson City store. They said with it not being secure it bounced and bounced causing damage from it hitting the trailer. I have an appt on 1-4-16 with the dealership to address the damage. At no time did anyone call me back to let me know the claim had been closed and at no time during my numerous calls to UHaul did they advise me to file a claim with the insurance I had on this. It wasn't until I called on Monday did an agent tell me she was going to send me over to RepWest the insurance company. Bad Bad Customer Service. Michael C[redacted] was extremely rude to me and basically hung up on me. I do not accept their response and will continue to persue this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with with the response that uhaul has given. Basically they are saying , I am "GUILTY" by association. These people know me. They know my face. I am in their computers because I'm always there Renting trailers from them. I have a lot of customers that I have been doing business with for years. The same as I've been doing with Uhaul. I have never been held liable for anyone's actions but my own. As I told the gentleman I spoke with on the p hone before we got disconnected (I did not have a number to reach him back. nor did I have time to find a number and wait on hold for anyone to figure out what I was talking about.) I was a hired help. Hired to load a truck for someone to move. This is nothing new. This is what I do during my business slow periods. If uhaul decided to allow this person to rent a truck from them. How is this my responsibility? As I stated in my previous complaint. I did not sign a contract with uhaul on this day nor did I agree to be put on a contract that be[redacted]ed to someone else. So I ask Again...How and why am I liable for this and not the person that uhaul has allowed to sign and agree to a contract with? If this is the case... why am I not liable for everyone that has not fulfilled their obligations to uhaul. Especially if they continue to say that I am "Guilty By Association." They might as well put my name on every contract of every customer that I've been hired to load up.So no this response does not satisfy me
Regards,
[redacted]
October 10, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided and informed our office she has been in touch with Ms. [redacted]....
Ms. [redacted] will be going into a U-Haul location to confirm if the hitch is in fact the wrong one for her vehicle and if so, the cost will be refunded. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Monday, June 12, 2017 Revdex.com ID#: [redacted] U-Haul Reference id #: [redacted] Thank you for your concern for our customer Mr. [redacted]. Amy C**, Marketing Company President of U-Haul of Southern Virginia, reached out to Mr. [redacted]. Ms. C** left a message stating she had contacted the [redacted] dealership in regards to our install voiding a customer’s warranty and they indicated a hitch installation would not void a customer’s warranty. Ms. C** stated that the hitch and wiring were installed per the manufactures installation video. Any damage that may have occurred due to Mr. [redacted]’s removing the panels himself or trying to uninstall without proper instructions we will not be able to cover. Ms. C** let Mr. [redacted] know we are willing to remove everything we installed and once removed we will refund the customer in full if that is what he wishes. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
July 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Atlanta North Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted]...
advising him of a refund for $200 as an adjustment on his rental. She also mentioned Mr. [redacted] would receive a refund from the claims department for the blown tire.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
The reason I declined,is AJ from U-Haul called me,he said all trucks shimmy and shake and it takes that much gas of almost 400.00 dollars to go 350 miles,he knew the truck did not have the key for the door,but yet they rented it without telling us about any of the problems,that could have been a disaster,if we had stopped along the road,I am asking for a full refund,since they were aware of the problem and still rented the truck to us without saying one word about the problems,that is knowing about a problem and failing to tell us,[redacted] and [redacted] should not be employed doing these sort of things[redacted] flat out lied,when he said he straightened the problem out with me,I told him apology don't get it and hung up,that is the only time I talked to him.Why are they allowed to rent vehicles out when they know of the problems,[redacted] said it was the customers responsibility.[redacted]-President Burkhardt/Springfield Neighborhood
July 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual reservation.
[redacted], our Traffic Manager for our [redacted] and [redacted] Regional Office, followed up on...
the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her apology for the inconvenience they experienced and for the shortage of equipment in the area they were moving from. Ms. [redacted] assured her she would follow up further on the information she relayed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 8, 2016 Revdex.com concern # [redacted] U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted] Mr. [redacted] has not completed his order to date. I would be happy to go over Mr. [redacted]’s charges once his move is complete. If there is a specific past charge that Mr. [redacted] has a dispute with, please let us know. If we find we misquoted Mr. [redacted] for his move, U-Haul will absorb any additional cost found to be in error. Mr. [redacted]’s business is important to us, he can contact me anytime for help at: Penny S[redacted] ###-###-#### Extension [redacted] Monday – Friday 8:30 AM to 4:30 PM Arizona Time Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
April 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1071011 Thank you for your concern for our customer Mr. [redacted]. Shari L[redacted], our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and...
advised him of a refund for the $50 Reservation Guarantee Fee. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr. [redacted] provided and sent Mr. [redacted] the following email:
Good Day...
Mr.[redacted]. We are sorry to hear your phone has recently been having issues. I see that we did already reimburse you some of the cost as a customer goodwill credit. Since then 2 months have passed and we now understand you are concerned that the initial damage is now taking its toll on your phone. I have spoke with our Claim Services dept and they have reviewed your file and are confident its unlikely that this new damage your experiencing is directly related to the liquid coffee damage you have quoted from the beginning of February, nor have they received any proof showing that it was indeed caused by liquid coffee. We are currently unable reimburse the requested amount. If you have further questions or concerns, please feel free to contact our claims dept at ###-###-####, or our traffic dept at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 1, 2015Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental agreement.
Steve C[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided....
He informed our office a refund for the $50 Reservation Guarantee Fee was issued back the credit card listed on the rental agreement. The refund should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
July 8, 2016 Revdex.com concern # [redacted] U-Haul Reference Id # [redacted] Thank you for your concern for our customer Ms. [redacted]. Catherine L[redacted], Marketing Executive Assistant, reached out on 7/7/2016 regarding the additional charges via email, after several...
attempts to contact Ms. [redacted] by phone. Ms. L[redacted] apologized, and refunded $31.50 back to Ms. [redacted]’s card. Please allow 3-5 business days for that credit appear on her account. The $31.50 reflected the miles granted, that were not reduced, on Ms. [redacted]’s final bill as promised. Ms. [redacted] was also issued our reservation guarantee of $50.00 on 6/29/2016. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Amelia R[redacted], our Executive Assistant for our NW Colorado Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted]...
and discussed his concerns. She relayed Mr. [redacted] stated he was okay with the refund that was issued from our U-Haul Moving and Storage of The Mile High City location. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted]. Carol G[redacted], our President for our Memphis Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] was issued a refund for the $50 Reservation Guarantee Fee along with the previous refund for $152 back to her American Express account. She relayed no further refunds are due back. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 28, 2015Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Tom B[redacted], our President for our North [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his apology for...
the inconvenience she experienced due to the unfortunate random act of break-in. He advised her he had contacted [redacted] Insurance Company and requested they expedite her claim for [redacted] Coverage of $1,000. Mr. B[redacted] also provided her with one month free storage in the interest of customer good faith and asked her to call him when she was planning on moving her stored belongings to Georgia and he would assist her with getting the right U-Haul equipment at the lowest cost.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office when Mr. [redacted]...
originally spoke to our Traffic Manager, he advised her he went right to the gas station to fill up the tank, however, according to his fuel receipt this does not seem to be the case. When Ms. [redacted] spoke to him, she asked for clarification on the amount of fuel he put in the truck. Mr. [redacted] relayed he put in $250 worth of fuel. She asked if he meant to send her the $100 receipt twice and he said he did not. Ms. [redacted] explained our truck would not even hold $250 worth of fuel, given the current price of fuel and the tank capacity being only 227 liters. He then said he must have put in $150 worth of fuel in the truck and made a mistake when he said $250 worth of fuel. When Ms. [redacted] inquired as to the information he relayed in his letter to the Revdex.com, he stated the $250 amount he mentioned included the $130 truck rental fee. He also stated his daughter sent the letter to the Revdex.com and she must have made a mistake. Ms. [redacted] questioned him about the $150 in fuel and he stated he put in $50, which he has a receipt for, and when he started the truck it did not read full so he put in another $100 when it did read fuel. Ms. [redacted] mentioned that this confirms the gauge is working. She explained if he picked up the truck with a full tank and drove 99 kilometers and put in $50 of fuel, there is no way the $100 worth of fuel would fit in the truck without it overflowing. At this time we cannot accept the $100 receipt as being fuel for the U-Haul truck based on our findings and Ms. [redacted]’s conversation with Mr. [redacted]. It’s possible the receipt belongs to another vehicle and not the U-Haul truck.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted]. Franklin Perez, our GM for our U-Haul Moving and Storage of Easton, followed up on the information Ms. [redacted] provided. He informed our office he spoke...
to Ms. W[redacted] and discussed their concerns. He also offered his apology the inconvenience they experienced when trying to reach someone to address their concerns. Please be assured the information she provided will be addressed with all involved to ensure our customers are receiving the quality of service they come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 24, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Michael M[redacted], our Area Field Manager for our Tidewater Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he...
discussed the information with our GM of our U-Haul Center involved and then contacted Ms. [redacted]. Mr. M[redacted] was able to reach an amicable resolution with Ms. [redacted]. A refund was issued for the $50 Reservation Guarantee Fee, which covers the amount paid for her $43.88 rental and an additional $6.12 in the form of a check. Mr. M[redacted] also offered his apology for the inconvenience Ms. [redacted] experienced. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
October 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]. [redacted], our Field Manager for our East Bay Regional Office located in Oakland, reviewed Ms. [redacted]’s recent comments to your office. He informed our office he has been in contact with Ms. [redacted] and is currently working on reaching a resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I have since had vehicle checked out by a mechanic and there is damage to the underneath side of vehicle due to the vehicle not being strapped down correctly by the Johnson City store. They said with it not being secure it bounced and bounced causing damage from it hitting the trailer. I have an appt on 1-4-16 with the dealership to address the damage. At no time did anyone call me back to let me know the claim had been closed and at no time during my numerous calls to UHaul did they advise me to file a claim with the insurance I had on this. It wasn't until I called on Monday did an agent tell me she was going to send me over to RepWest the insurance company. Bad Bad Customer Service. Michael C[redacted] was extremely rude to me and basically hung up on me. I do not accept their response and will continue to persue this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with with the response that uhaul has given. Basically they are saying , I am "GUILTY" by association. These people know me. They know my face. I am in their computers because I'm always there Renting trailers from them. I have a lot of customers that I have been doing business with for years. The same as I've been doing with Uhaul. I have never been held liable for anyone's actions but my own. As I told the gentleman I spoke with on the p hone before we got disconnected (I did not have a number to reach him back. nor did I have time to find a number and wait on hold for anyone to figure out what I was talking about.) I was a hired help. Hired to load a truck for someone to move. This is nothing new. This is what I do during my business slow periods. If uhaul decided to allow this person to rent a truck from them. How is this my responsibility? As I stated in my previous complaint. I did not sign a contract with uhaul on this day nor did I agree to be put on a contract that be[redacted]ed to someone else. So I ask Again...How and why am I liable for this and not the person that uhaul has allowed to sign and agree to a contract with? If this is the case... why am I not liable for everyone that has not fulfilled their obligations to uhaul. Especially if they continue to say that I am "Guilty By Association." They might as well put my name on every contract of every customer that I've been hired to load up.So no this response does not satisfy me
Regards,
[redacted]
October 10, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided and informed our office she has been in touch with Ms. [redacted]....
Ms. [redacted] will be going into a U-Haul location to confirm if the hitch is in fact the wrong one for her vehicle and if so, the cost will be refunded. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Monday, June 12, 2017 Revdex.com ID#: [redacted] U-Haul Reference id #: [redacted] Thank you for your concern for our customer Mr. [redacted]. Amy C**, Marketing Company President of U-Haul of Southern Virginia, reached out to Mr. [redacted]. Ms. C** left a message stating she had contacted the [redacted] dealership in regards to our install voiding a customer’s warranty and they indicated a hitch installation would not void a customer’s warranty. Ms. C** stated that the hitch and wiring were installed per the manufactures installation video. Any damage that may have occurred due to Mr. [redacted]’s removing the panels himself or trying to uninstall without proper instructions we will not be able to cover. Ms. C** let Mr. [redacted] know we are willing to remove everything we installed and once removed we will refund the customer in full if that is what he wishes. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
July 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Atlanta North Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted]...
advising him of a refund for $200 as an adjustment on his rental. She also mentioned Mr. [redacted] would receive a refund from the claims department for the blown tire.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
The reason I declined,is AJ from U-Haul called me,he said all trucks shimmy and shake and it takes that much gas of almost 400.00 dollars to go 350 miles,he knew the truck did not have the key for the door,but yet they rented it without telling us about any of the problems,that could have been a disaster,if we had stopped along the road,I am asking for a full refund,since they were aware of the problem and still rented the truck to us without saying one word about the problems,that is knowing about a problem and failing to tell us,[redacted] and [redacted] should not be employed doing these sort of things[redacted] flat out lied,when he said he straightened the problem out with me,I told him apology don't get it and hung up,that is the only time I talked to him.Why are they allowed to rent vehicles out when they know of the problems,[redacted] said it was the customers responsibility.[redacted]-President Burkhardt/Springfield Neighborhood
July 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual reservation.
[redacted], our Traffic Manager for our [redacted] and [redacted] Regional Office, followed up on...
the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her apology for the inconvenience they experienced and for the shortage of equipment in the area they were moving from. Ms. [redacted] assured her she would follow up further on the information she relayed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 8, 2016 Revdex.com concern # [redacted] U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted] Mr. [redacted] has not completed his order to date. I would be happy to go over Mr. [redacted]’s charges once his move is complete. If there is a specific past charge that Mr. [redacted] has a dispute with, please let us know. If we find we misquoted Mr. [redacted] for his move, U-Haul will absorb any additional cost found to be in error. Mr. [redacted]’s business is important to us, he can contact me anytime for help at: Penny S[redacted] ###-###-#### Extension [redacted] Monday – Friday 8:30 AM to 4:30 PM Arizona Time Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
April 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1071011 Thank you for your concern for our customer Mr. [redacted]. Shari L[redacted], our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and...
advised him of a refund for the $50 Reservation Guarantee Fee. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr. [redacted] provided and sent Mr. [redacted] the following email:
Good Day...
Mr.[redacted]. We are sorry to hear your phone has recently been having issues. I see that we did already reimburse you some of the cost as a customer goodwill credit. Since then 2 months have passed and we now understand you are concerned that the initial damage is now taking its toll on your phone. I have spoke with our Claim Services dept and they have reviewed your file and are confident its unlikely that this new damage your experiencing is directly related to the liquid coffee damage you have quoted from the beginning of February, nor have they received any proof showing that it was indeed caused by liquid coffee. We are currently unable reimburse the requested amount. If you have further questions or concerns, please feel free to contact our claims dept at ###-###-####, or our traffic dept at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 1, 2015Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental agreement.
Steve C[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided....
He informed our office a refund for the $50 Reservation Guarantee Fee was issued back the credit card listed on the rental agreement. The refund should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International