Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the fuel will be issued to Mr. [redacted] along with a $20 VIP Certificate that...

can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref# [redacted]Thank you for your concern for our customer Mr. [redacted]Please be advised the majority of traffic citations involving U-Haul trucks and trailers are mailed to U-Haul International because the equipment is registered to U-Haul. There is...

usually a timeline in which the citation must be paid. In order to avoid our equipment from receiving any further violations because of a non-paid citation, we pay them directly and then in turn research to see who had the equipment in their possession at the time of the violation. The fee is then charged to our customer responsible for the violation. The additional $15 fee was a U-Haul Administrative Fee for processing the violation. Mr. [redacted] was not charged a late fee. In the interest of customer good faith, we will reverse the $15 fee and credit his credit card to resolve the issue. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 15, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Joey C[redacted], our President for our Richmond Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he left a message for Ms....

[redacted] on her voicemail as well as with her mother requesting a return call to discuss her concerns.  He also mentioned Ms. [redacted] had two storage units.  One was in lien status and the other was auctioned due to the account being delinquent.  He assured our office proper steps were followed before the auction took place.  Mr. C[redacted] hopes to hear back from Ms. [redacted] soon.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 28, 2015Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Tom B[redacted], our President for our North [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his apology for...

the inconvenience she experienced due to the unfortunate random act of break-in. He advised her he had contacted [redacted] Insurance Company and requested they expedite her claim for [redacted] Coverage of $1,000. Mr. B[redacted] also provided her with one month free storage in the interest of customer good faith and asked her to call him when she was planning on moving her stored belongings to Georgia and he would assist her with getting the right U-Haul equipment at the lowest cost.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International

I an not seeking a reimbursement.  As I said dozens of times already, I want a refund of my rental payment.  I DO NOT have receipts for food, ect.

Monday, June 12, 2017   Revdex.com ID#: [redacted] U-Haul Reference id #: [redacted]     Thank you for your concern for our customer Mr. [redacted].     Amy C**, Marketing Company President of U-Haul of Southern Virginia, reached out to Mr. [redacted]. Ms. C** left a message stating she had contacted the [redacted] dealership in regards to our install voiding a customer’s warranty and they indicated a hitch installation would not void a customer’s warranty. Ms. C** stated that the hitch and wiring were installed per the manufactures installation video. Any damage that may have occurred due to Mr. [redacted]’s removing the panels himself or trying to uninstall without proper instructions we will not be able to cover. Ms. C** let Mr. [redacted] know we are willing to remove everything we installed and once removed we will refund the customer in full if that is what he wishes.     Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.     Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International

October 10, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided and informed our office she has been in touch with Ms. [redacted]....

Ms. [redacted] will be going into a U-Haul location to confirm if the hitch is in fact the wrong one for her vehicle and if so, the cost will be refunded. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

The reason I declined,is AJ from U-Haul called me,he said all trucks shimmy and shake and it takes that much gas of almost 400.00 dollars to go 350 miles,he  knew the truck did not have the key for the door,but yet they rented it without telling us about any of the problems,that could have been a disaster,if we had stopped along the road,I am asking for a full refund,since they were aware of the problem and still rented the truck to us without saying one word about the problems,that is knowing about a problem and failing to tell us,[redacted] and [redacted] should not be employed doing these sort of things[redacted] flat out lied,when he said he straightened the problem out with me,I told him apology don't get it and hung up,that is the only time I talked to him.Why are they allowed to rent vehicles out when they know of the problems,[redacted] said it was the customers responsibility.[redacted]-President Burkhardt/Springfield Neighborhood

December 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted] additional comments to our office.  Again, please be advised the name on the U-Haul contract is listed as [redacted].Ramon M[redacted], our President for our Southern Massachusetts and Cape Cod, reviewed Ms. [redacted] recent comments.  He explained that both our Field Manager and GM of our U-Haul Center have addressed Ms. [redacted] concerns by phone and in person.  Ms. [redacted] authorized her credit card to be used for the rental.  Since the equipment was not returned as contracted, the credit card on file was used to pay the balance of the rental.  If another form of payment can be provided, we would be happy to refund Ms. [redacted] card as soon as collection for the rental is paid by an alternate method.  Until this can be done, Mr. M[redacted] considers the matter closed.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 4, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Gabe M[redacted], our President for our East Houston Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office our GM for our...

U-Haul Moving and Storage of Willowbrook spoke to Mr. [redacted] and provided the paperwork to show the time and date the U-Box was picked up, which is the information Mr. [redacted] was requesting in order to go forward with his claim against the movers.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 27, 2016   Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Amanda E[redacted], our Gm for our U-Haul Moving and Storage of Lakewood, followed up on the information Ms. [redacted] provided.  She informed our office she contacted...

Ms. [redacted] and offered her apology for the break down she incurred and also added that Ms. [redacted] was able to complete her move.  A refund for $370.83 was issued back to Ms. [redacted]’s [redacted] account, which included reimbursement for an adjustment on her rental along with two extra nights in a hotel.  The refund should post on her next credit card statement.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Atlanta North Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she left a message for Mr. [redacted]...

advising him of a refund for $200 as an adjustment on his rental.  She also mentioned Mr. [redacted] would receive a refund from the claims department for the blown tire.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Catalina N[redacted], our Executive Assistant for our Phoenix Metro Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she issued him...

refund for $75, which includes an adjustment on his rental along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. N[redacted] left Mr. [redacted] a message advising him of the refund she issued back to his credit card and the Certificate that was sent by email. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 3, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Attached is a letter our Legal Department sent to the Office of the Attorney General of the Commonwealth of Virginia in regards to Ms. [redacted]’ storage concerns.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 31, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a total refund for $121.92 was issued to Mr. [redacted] on March 9, 2015. A refund for $85.64 was issued back to his [redacted] Card account and should post on his next credit card statement. A refund check for $36.28 was also issued and should have already been received by Mr. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual reservation.
[redacted], our Traffic Manager for our [redacted] and [redacted] Regional Office, followed up on...

the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her apology for the inconvenience they experienced and for the shortage of equipment in the area they were moving from. Ms. [redacted] assured her she would follow up further on the information she relayed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not  satisfied with with the response that uhaul has given. Basically they are saying , I am "GUILTY" by association. These people know me. They know my face. I am in their computers because I'm always there Renting trailers from them. I have a lot of customers that I have been doing business with for years. The same as I've been doing with Uhaul. I have never been held liable for anyone's actions but my own. As I told the gentleman I spoke with on the p hone before we got disconnected (I did not have a number to reach him back. nor did I have time to find a number and wait on hold for anyone to figure out what I was talking about.) I was a hired help. Hired to load a truck for someone to move. This is nothing new. This is what I do during my business slow periods. If  uhaul decided to allow this person to rent a truck from them. How is this my responsibility? As I stated in my previous complaint. I did not sign a contract with uhaul on this day nor did I agree to be put on a contract that be[redacted]ed to someone else. So  I ask Again...How and why am I liable for this and not the person that  uhaul has allowed to sign and agree to a contract with? If this is the case... why am I not liable for everyone that has not  fulfilled their obligations to uhaul. Especially if they continue to say that I am "Guilty By Association." They might as well put my name on every contract of every customer that I've been hired to load up.So no this response does not satisfy me
Regards,
[redacted]

April 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and discussed his...

concerns. She relayed he was able to complete his move and his main concern was the lack of training on the part of our U-Haul Dealer and the time it took to complete his rental transaction. As we value Mr. [redacted] as a customer, Ms. [redacted] sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. She also assured him our Area Field Manager responsible for our Dealer would follow up on the incident to ensure our Dealer is fully trained in the U-Haul business.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Dianne R[redacted], a Senior Customer Service Agent, attempted to speak to Ms. [redacted] but reached her voice mail.  She left a detailed message requesting a call back.  She explained Ms. [redacted] was requesting a refund of $300, however, there was nothing charged to her credit card on file and we need another method of payment.  When Ms. [redacted] did call back in, she was advised her U-Box had an arrival date of December 9th.  Ms. [redacted] stated she would wait for a call back from our U-Box Department as she was requesting a refund for the inconvenience she experienced.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 8, 2016   Revdex.com concern # [redacted] U-Haul Reference Id # [redacted]   Thank you for your concern for our customer Mr. [redacted]   Mr. [redacted] has not completed his order to date. I would be happy to go over Mr. [redacted]’s charges once his move is complete. If there is a specific past charge that Mr. [redacted] has a dispute with, please let us know. If we find we misquoted Mr. [redacted] for his move, U-Haul will absorb any additional cost found to be in error.   Mr. [redacted]’s business is important to us, he can contact me anytime for help at:   Penny S[redacted] ###-###-#### Extension [redacted] Monday – Friday 8:30 AM to 4:30 PM Arizona Time   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International