Bold North America LLC

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you again for the opportunity to resolve this complaint from *** ***
We apologize for any inconvenience to ***As of June 15, 2015, ***'s account has been canceledWe value our customers here at LiveCareer and
want to do all that we can to resolve any issues they may haveAs such, in addition to the prorated monthly charge of $refunded on June 10, 2015, our customer service team has provided *** with an additional refund in the amount of $As of June 15, 2015, *** has received a full refund of monthly charge, for a total refund amount of $
We trust this resolves this issue

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 16, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, to our recurring monthly service at $per month.'' Accordingly, on May 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of Oct 6, ***'s account has also been cancelled
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 8, 2015/10/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted

Initial Business Response /* (1000, 10, 2015/11/23) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 12, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response provides further evidence that their additional charges to my card were unwarranted and should be refunded to meWhen I contacted them about the charges, they were able to find record of the charges by looking up my card numberHowever, my point is that they are correct, I did not sign up for any of their services, further proven by the fact that they are not able to find any record of my ONLY email address in their files
Final Consumer Response /* (3000, 19, 2015/12/22) */
***Document Attached***
I was AGAIN deducted on 12/4/for services I did not sign up forThis is even after my complaint to them on their website on 10/19/using their Live Help feature explaining my issue with the deductions and then providing with the necessary information they needed in order to stop the deductionsI have a screen print of the chat session to prove this
Final Business Response /* (4000, 21, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 11, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 26, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 26, to our recurring monthly service at $per month.'' Accordingly, on June 26, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide them a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 23,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 9, 2015/11/17) */
Customer was unaware of auto renewing service, customer was billed for total amount of months, we provided full months of refundSubscription cancelled, no further charges
Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
As stated in the company's response, I was unaware of the fact that it was an auto renewing serviceThe $charge for me to build a resume ended up costing over $The company, through their business model, is intentionally and deliberately taking advantage of people and that is unethicalThey are banking on the fact that consumers do not pay careful attention and using that to basically steal from themI do not accept their responseThe resume I built on their site is not worth that amountTheir offer to refund months of charges is not the moral and correct thing to do; it's structured into their business modelTo maintain a high Revdex.com rating, this pittance should not be viewed as the company doing what is rightI will agree to a full refund less monthThe month of charges that the company may keep is my penalty for not being a more enlightened consumer
Final Business Response /* (4000, 14, 2015/12/02) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, in addition to the monthly charges of $refunded on October 27, 2015, our customer service team has provided *** with an additional refunds in the amount of $As of November 25, 2015, *** has received a refund of charges, for a total refund amount of $
We trust this resolves this issue
Final Consumer Response /* (4200, 16, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do appreciate that the company has refunded of the charges (total of $159.20), I am not satisfiedThe company should not be taking advantage of consumers which is exactly what it does by charging a $teaser rate and then posting charges to my credit card with no monthly communication stating that the charges are billedThat is sneaky and unethicalAs stated previously, I will agree to a full refund less month; the month of charges that the company may keep is my penalty for not being a more enlightened consumer

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 7, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 22, to our recurring monthly service at $per month.'' Accordingly, on March 22, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on March 25,
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files and our records show that *** *** signed up for our Resume Builder services on February 16, The copy online clearly provided *** *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** *** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 2, to our monthly service at $per month.'' This page also provides information on how *** *** could cancel before this monthly chargeFinally, *** *** was also sent an email to the email address provided to us on the same day confirming *** *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 2, to our recurring monthly service at $per month.'' Accordingly, on March 2, *** *** card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, *** was willing to make an exception for *** *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** *** the amount of $as of March 21, We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/05/05) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 22, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 6, to our recurring monthly service at $per month.'' Accordingly, on April 6, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on April 8,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 12, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After contacting Revdex.com, I am happy with the results from my complaintI thank all parties involved for their promptness

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 22, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 7, to our recurring monthly service at $per month.'' Accordingly, on May 7, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 11,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that am getting a refund of $

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from
Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2014/08/20) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on July 14, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 29, to our recurring monthly service at $per month.'' Accordingly, on July 29, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on August 11,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took care of problem so now its fine

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 2, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 17, to our recurring monthly service at $per month.'' Accordingly, on April 17, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 23,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/06/01) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of May 26, 2015, Mr***'s account has been canceledAs a courtesy, our customer service team has refunded him
monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card
Final Business Response /* (4000, 17, 2015/10/08) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveOur customer service team originally refunded *** monthly charges totaling $on July 20, As a resolution to this complaint, our customer service team was willing to provide a refund of additional monthly charges totaling $*** was refunded $as of August 3, In our previous response we indicated that our customer service team had refunded *** a total of monthly charges in total, including the previously received refundAs of August 3, 2015, *** has received a refund of charges, for a total refund amount of $Unfortunately we cannot offer additional refunds
We trust this resolves this issue
Final Consumer Response /* (4200, 19, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the latest proposed resolution by Live Career because I was mislead by them saying, "Our customer service team refunded *** the amount of $as of August 3, 2015." in response to me asking them to refund an additional $to their initial refund of $
Quotes of this interaction are reproduced below, (as documentted in Complaint Activity Report Case #XXXXXX), to show how the company's response was misleading
July 27, I wrote:
"Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card."
To which the Live Career company responded on August 4, 2015:
"Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 3, 2015."

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** McKayWe have reviewed our files and our records show that *** signed up for our Resume Builder services on October 29, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 13, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 13, to our recurring monthly service at $per month.'' Accordingly, on November 15, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 13,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/03/25) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on February 17, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 4, to our recurring monthly service at $per month.'' Accordingly, on March 4, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 18,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/03/27) */
The matter has beeb resolved

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 3, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 26,
We trust this addresses any concerns you may have
Final Business Response /* (1000, 9, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 3, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 26,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 28, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 12, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 12, to our recurring monthly service at $per month.'' Accordingly, on December 12, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 18,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/09/11) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 14, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 4,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer
and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 24, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, to our recurring monthly service at $per month.'' Accordingly, on June 9, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 19,
We trust this addresses any concerns you may have