Bold North America LLC

Initial Business Response /* (1000, 5, 2014/07/14) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services he signed up forWe cannot locate any records of an account with the information provided on the complaintPlease have Mr*** confirm his email address and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent time on the phone and via their chat roomThey have sent me emails that I am now a member
This is the copy of email they sent to me
They congratulated me on joining but say they have no recordThat's confusingAgain I think they are making people invest time and forcing them to pay money after the fact
Thanks,
***
Congratulations ***@gmail.com
...on your decision to create a powerful new resume with LiveCareer's Resume Builder!
Making the decision to create or retool your resume is the first step in jump starting your careerWith your new resume and all the tools Resume Builder provides, you'll be ready to actually achieve the career goals you have only been thinking about
We at LiveCareer have successfully helped over million people like you take the next steps toward finding or advancing their right career
Benefits of LiveCareer Membership
As part of your LiveCareer Resume Builder account, you now have access to all of our valuable career tests and tools, including:
Career
Career Interest Test - America's #Free Career Test will help you find your dream job
Career Satisfaction Test - How can you achieve career satisfaction?
Resume
Resume Builder - Create a great resume...in minutes!
Resume Test - Does your resume pass *** 10-second test?
Education
Free Education Test - Can education help you achieve your career goals and increase your salary?
College & University Search - Get the information you need from top online schools about your degree
Entrepreneurship
Start A Business Test - Do you have what it takes to start your own business?
Salary
Salary Report - Accurate up-to-date salary information for 20,jobs
LiveCareer News
Over hot articles per month covering tons of industry and career topics to keep you in know
We are constantly developing new products and providing updated resources to help you make the most of your career, so check back often for the most recent tools
Sincerely,
The LiveCareer Team
Final Business Response /* (4000, 9, 2014/07/29) */
Thank you again for the opportunity to resolve this complaint from *** ***We have reviewed our files using the email address *** provided in his response, and our records show that *** used our Resume Builder services on July 10,
After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." *** chose to click continue at the bottom of this page and begin creating a resumeAccordingly, upon completing his resume, *** was given the option to either download the .txt version of the resume, or upgrade for instant access to all offered features
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for *** and provide him a PDF copy of his completed resume as a courtesyThe completed resume was sent to the email addresses he provided on July 22,
We trust this addresses any concerns you may have
Final Consumer Response /* (4200, 11, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have addressed my complaint against their company but they have not shown how they intend to not have this happen to othersThey misrepresent them self and what they offer and again at the last min once you have invested time and energy to only have what they originally tell you will be yoursWhen I spoke to their online representative he had a long auto response at the ready with seconds showing me this is a common issueI want to know how they intent to stop misrepresenting them selves

Initial Business Response /* (1000, 9, 2015/11/17) */
Customer was unaware of auto renewing service, customer was billed for total amount of months, we provided full months of refundSubscription cancelled, no further charges
Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
As stated in the company's response, I was unaware of the fact that it was an auto renewing serviceThe $charge for me to build a resume ended up costing over $The company, through their business model, is intentionally and deliberately taking advantage of people and that is unethicalThey are banking on the fact that consumers do not pay careful attention and using that to basically steal from themI do not accept their responseThe resume I built on their site is not worth that amountTheir offer to refund months of charges is not the moral and correct thing to do; it's structured into their business modelTo maintain a high Revdex.com rating, this pittance should not be viewed as the company doing what is rightI will agree to a full refund less monthThe month of charges that the company may keep is my penalty for not being a more enlightened consumer
Final Business Response /* (4000, 14, 2015/12/02) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, in addition to the monthly charges of $refunded on October 27, 2015, our customer service team has provided *** with an additional refunds in the amount of $As of November 25, 2015, *** has received a refund of charges, for a total refund amount of $
We trust this resolves this issue
Final Consumer Response /* (4200, 16, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do appreciate that the company has refunded of the charges (total of $159.20), I am not satisfiedThe company should not be taking advantage of consumers which is exactly what it does by charging a $teaser rate and then posting charges to my credit card with no monthly communication stating that the charges are billedThat is sneaky and unethicalAs stated previously, I will agree to a full refund less month; the month of charges that the company may keep is my penalty for not being a more enlightened consumer

When you google resume builder they are the first to come up and on the first page it says "We're so confident that you'll love Resume Builder that you can try it for FREE!
" However, after spending several hours building a resume, in order to print, save, or email it you must sign up for their serviceHardly freeSo not wanting to have wasted all that time, I signed up for the trial for ~$There is no way when you sign up to opt out of automatic billing and if you go to cancel your service you lose any progress time you spent
Figure since I already spent the money I would build another resumeA week later remember to get on and cancel at the week mark and I had already been billedI canceled it and contacted customer service about itThey said they had canceled it for me but the charges were valid and if there was anything else they could help me withI told them they had been no help since I had already canceledI was going to copy the conversation which popped up in a separate browser window to show that there was a clear script as this is obviously part of their business model but without asking or telling me the window was closed on my computer on their endPretty obvious they don't want anyone to see what dreadful customer service they give
It's a scam that preys on people looking for work, offers no real value, and terrible customer service

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 16, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, to our recurring monthly service at $per month.'' Accordingly, on May 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of Oct 6, ***'s account has also been cancelled
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 8, 2015/10/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** McKayWe have reviewed our files and our records show that *** signed up for our Resume Builder services on October 29, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 13, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 13, to our recurring monthly service at $per month.'' Accordingly, on November 15, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 13,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/08/20) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on July 14, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 29, to our recurring monthly service at $per month.'' Accordingly, on July 29, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on August 11,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took care of problem so now its fine

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 7, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 22, to our recurring monthly service at $per month.'' Accordingly, on March 22, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on March 25,
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files and our records show that *** *** signed up for our Resume Builder services on February 16, The copy online clearly provided *** *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** *** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 2, to our monthly service at $per month.'' This page also provides information on how *** *** could cancel before this monthly chargeFinally, *** *** was also sent an email to the email address provided to us on the same day confirming *** *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 2, to our recurring monthly service at $per month.'' Accordingly, on March 2, *** *** card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, *** was willing to make an exception for *** *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** *** the amount of $as of March 21, We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/05/05) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 22, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 6, to our recurring monthly service at $per month.'' Accordingly, on April 6, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on April 8,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 12, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After contacting Revdex.com, I am happy with the results from my complaintI thank all parties involved for their promptness

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from
Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 2, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 17, to our recurring monthly service at $per month.'' Accordingly, on April 17, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 23,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card
Final Business Response /* (4000, 17, 2015/10/08) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveOur customer service team originally refunded *** monthly charges totaling $on July 20, As a resolution to this complaint, our customer service team was willing to provide a refund of additional monthly charges totaling $*** was refunded $as of August 3, In our previous response we indicated that our customer service team had refunded *** a total of monthly charges in total, including the previously received refundAs of August 3, 2015, *** has received a refund of charges, for a total refund amount of $Unfortunately we cannot offer additional refunds
We trust this resolves this issue
Final Consumer Response /* (4200, 19, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the latest proposed resolution by Live Career because I was mislead by them saying, "Our customer service team refunded *** the amount of $as of August 3, 2015." in response to me asking them to refund an additional $to their initial refund of $
Quotes of this interaction are reproduced below, (as documentted in Complaint Activity Report Case #XXXXXX), to show how the company's response was misleading
July 27, I wrote:
"Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card."
To which the Live Career company responded on August 4, 2015:
"Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 3, 2015."

Initial Business Response /* (1000, 5, 2015/06/01) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of May 26, 2015, Mr***'s account has been canceledAs a courtesy, our customer service team has refunded him
monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 22, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 7, to our recurring monthly service at $per month.'' Accordingly, on May 7, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 11,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that am getting a refund of $

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer
and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter

Initial Business Response /* (1000, 7, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 16, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, to our recurring monthly service at $per month.'' Accordingly, on May 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 9, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it may be the case that the information was located somewhere on the page, I obviously did not see the part about the automatic subscriptionI feel that this type of practice is entrapment and a good business would not trap clients into subscriptions they do not wantI am very unhappy that your company chooses to conduct business in this mannerAlthough it may be legally allowable, ethically it is a shady business practiceI do not feel that there is a middle ground hereJust know that you have lost a customer and if I am ever asked about this business, You will nor receive a good recommendation form me
Final Business Response /* (4000, 11, 2015/05/29) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter
Final Consumer Response /* (2000, 13, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I firmly hope that this company will give more than lip service to their attempt to resolve my complaintWords are cheapAction is proof of integrityIt would have been more satisfactory to have received a full refund for a service that I did not use or have any intention of using but I see that the company is unwilling to go that farMy mistakeLet the buyer beware!

Initial Business Response /* (1000, 5, 2015/03/25) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on February 17, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 4, to our recurring monthly service at $per month.'' Accordingly, on March 4, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 18,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/03/27) */
The matter has beeb resolved

Initial Business Response /* (1000, 5, 2014/09/11) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 14, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 4,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/10/06) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 12, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, to our recurring monthly service at $per month.'' Accordingly, on August 27, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on September 26,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 3, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 26,
We trust this addresses any concerns you may have
Final Business Response /* (1000, 9, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 3, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 26,
We trust this addresses any concerns you may have