Bold North America LLC

Initial Business Response /* (1000, 5, 2015/07/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 23, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 8, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 8, to our recurring monthly service at $per month.'' Accordingly, on July 8, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 10,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 24, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, to our recurring monthly service at $per month.'' Accordingly, on June 9, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 19,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 28, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 12, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 12, to our recurring monthly service at $per month.'' Accordingly, on December 12, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 18,
We trust this addresses any concerns you may have

Complaint: ***I am rejecting this response because:mmy banj records only show one credit of $I will have to review it againU did nit subscribe to this and ckealy had a cinfirnation of cancellation only to be chargedThe company's representative I complained to nsmed Ali would not reslice this on the phobe resulting in further actions Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 27, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year *** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 12, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 12, to our recurring monthly service at $per month.'' Accordingly, on July 12, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 17,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/06/30) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 23, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where *** made that selection, the offer clearly states that to subscribe to a full access membership at $per month, *** would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where *** entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how *** could cancel this annual membership within days to receive a full refund of his paymentFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of his paymentOur customer service team refunded *** $on June 23, 2014, and the remaining $on June 25, As of June 25, 2014, *** has received a total refund in the amount of $
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 8, 2015/03/11) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he, or his daughter, could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***
Initial Consumer Rebuttal /* (3000, 10, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept their explanationWhy do they claim to not know my name but, have repeatedly charged my credit card which has my name on it?!
Final Business Response /* (4000, 12, 2015/03/25) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on December 29, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 13, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***' access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 13, to our recurring monthly service at $per month.'' Accordingly, on January 13, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $and a refund of one full charge totaling $39.80, for a full refund amount of $Our customer service team refunded *** the amount of $as of February 22,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/10/06) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 6, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 21, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 21, to our recurring monthly service at $per month.'' Accordingly, on August 21, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on September 25,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 1, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 16, to our recurring monthly service at $per month.'' Accordingly, on April 16, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 5,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/03/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 8, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 23, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 23, to our recurring monthly service at $per month.'' Accordingly, on January 23, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of February 23,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did give me a partial refundHowever they did not "clearly" state anything like the claim aboveI had to look online to see if other users were having the same problemThey were and claimed that they too, didn't not see anything clearly stating the near $automatic renewal chargeThe customer service is terribleI called several times with no answer o emailed the customer service reps twice and never got a formal reply until nearly two weeks laterIt just upsets me that this company is getting away with taking money from other peopleHow is this legal?
Final Business Response /* (4000, 9, 2016/03/21) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at BOLD and want to do all that we can to resolve any issues they may haveAs such, in addition to the prorated monthly charge of $refunded on February 23, 2016, our customer service team has provided *** with an additional refund in the amount of $As of March 9, 2016, *** has received a refund of charge, for a total refund amount of $
We trust this resolves this issue
Final Consumer Response /* (2000, 11, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have not charged my account againSo yes, I am satisfied with the refund

Initial Business Response /* (1000, 5, 2015/07/14) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of July 14, 2015, Ms***'s account has been canceledOur customer service team has processed a refund
of one monthly charge totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope in the future they change their practice, because what they are doing is wrong. Sincerely, *** ***

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** McKayWe have reviewed our files and our records show that *** signed up for our Resume Builder services on October 29, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 13, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 13, to our recurring monthly service at $per month.'' Accordingly, on November 15, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 13,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder services on February 28, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 15, to our recurring monthly service at $per month.'' Accordingly, on March 15, March's card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $and $as of May 7,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The above information, while accurate in parts, does not attempt to resolve the problemI fully understood the day trial and what would happen after that time period if I did not cancel my accountMy complaint was that I did cancel my account and got charged anywayThey told me I had canceled my account but not my subscription I have no idea how that is possibleAnd if it is possible, why? If a person can no longer access their account and or resume services, why are they being charged for a service? Bottom line, they did finally issue a full refund, so we are good

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***@gmail.com
CC last digits are ***
Order No: XXXXXXX
Final Consumer Response /* (3000, 10, 2015/05/14) */
The consumer indicated he/she DID NOT accept the response from the business.)
***@gmail.com
CC last digits are ***
Order No: XXXXXXX
Final Business Response /* (4000, 12, 2015/05/19) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on March 2, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge*** contacted our customer service team and cancelled her subscription within the days of full accessBecause of a glitch in our system, our customer service team charged *** for the renewal fee of $on March 17,
We apologize for any inconvenience this has caused ***Our customer service team refunded her monthly charge of $on April 27, She will not receive any more charges from LiveCareer going forward
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 9, 2015/07/16) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 30, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 14, to our recurring monthly service at $per month.'' Accordingly, on February 14, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of July 14,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 8, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 3, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, to our recurring monthly service at $per month.'' Accordingly, on June 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide them a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of November 25,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 7, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, to our recurring monthly service at $per month.'' Accordingly, on January 22, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 3,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 29, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 14, to our recurring monthly service at $per month.'' Accordingly, on December 14, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide them a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 17,
We trust this addresses any concerns you may have