Bold North America LLC

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further information...

from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoke to Mr. [redacted] supervisor about this case the charges was to a bank card of mine and my daughters by one of her friends account they know which account I am talking about and they know the charges that I am talking about I am sending a copy now of the chages and the one time credit
09/30/15 - ADJ Debit Card W/D: Credit Voucher 0.00 0.00 39.80
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
09/28/15 + Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 38.56
09/28/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 38.88
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
09/14/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 16.10
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
09/14/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 16.42
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
08/03/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 96.02
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
08/03/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 96.34
LIVECAREER 27 Old Gloucester Stree
(800)65
[redacted]
07/20/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.01) 29.48
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
07/20/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-1.00) 29.49
LIVECAREER Laffan Street H.P.House
(800)65
[redacted]
07/20/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.01) 30.49
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
07/20/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-0.95) 30.50
LIVECAREER Laffan Street H.P.House
(800)65
[redacted]
09/28/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 38.56
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
09/28/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 38.88
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
I even spoke to a person named nomar about this and quoted the terms and conditions the cancelation number to this account is [redacted] and I was told the account number is [redacted] as that was the last four of the card number which no longer exist as the company sold the card info so enclosed is where it was taken out of the account so therefore they need to reimburse the money and as I said on the 09/30/15 one 39.80 was reimbursed but not the other I cannot find the 07/17/15 charge I will need to go to the bank for that one so for them to say they are no accounts WHY IS THE BANK TAKING MONEY OUT OF OUR ACCOUNT
Final Business Response /* (4000, 22, 2016/02/01) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with a refund in the amount of $39.80. The money was sent to the account she used to set up the account. Unfortunately, we cannot provide checks as a refund. Please have her contact her banking institution as they should have received the funds and may be able to channel it accordingly.
We trust this resolves this issue.
Final Consumer Response /* (2000, 24, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/22) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of June 18, 2015, Ms. [redacted]'s account has been canceled. Our customer service team has processed a refund for 1...

monthly charge totaling $39.80 as of June 18, 2015. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refunded me the charge and I am satisfied with that.

Initial Business Response /* (1000, 5, 2015/06/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 6, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 21, 2014 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 21, 2014 to our recurring monthly service at $35.80 per month.'' Accordingly, on November 21, 2014 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $107.40. Our customer service team refunded [redacted] the amount of $107.40 as of June 9, 2015.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I typed into Google "free resume builder" and Live Career's website was listed with the title "free resume builder" that is false advertising being I was charged $252. No statements of monthly Chargers were stated clearly while signing up and this is a proven fact displayed by the other 400 plus people who are complaining about the unjust charges. I requested a full refund therefore this matter is not resolved. I would like the rest of the charges refunded totaling $252.
Final Business Response /* (4000, 9, 2015/06/29) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with 3 refunds of the monthly charges in the amount of $39.80. As of June 29, 2015, [redacted] has received a refund of 3 charges, for a total refund amount of $119.40. We cannot provide any more refunds at this time.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2015/09/23) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 20, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 4, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 4, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 4, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of September 22, 2015.
We trust this addresses any concerns you may have.

Final Consumer Response /* (2000, 6, 2014/08/11) */
My refund has been credited to my credit card as of Aug.9.2014. Thank you. I consider the case closed.

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 31, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 14, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 14, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 14, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our My Perfect Resume services on October 20, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted...

rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 4, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 4, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 4, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 on April 2, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 11, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 26, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 29, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/02) */
My money was refunded. Issue resolved!

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that[redacted] signed up for our Resume Builder services on October 27, 2014. The copy online clearly provided[redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where[redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 11, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how[redacted] could cancel before this monthly charge. Finally,[redacted] was also sent an email to the email address provided to us on the same day confirming[redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 11, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 11, 2014[redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for[redacted] and provide her an additional refund of 4 monthly charges totaling $159.20. Our customer service team refunded[redacted] the amount of $159.20 as of January 13, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of December 7, 2015, Ms. [redacted]'s account has been deactivated. She will not be receiving any additional emails...

from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/02/24) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 18, 2016. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 2, 3016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 2, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 2, 2016 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of February 12, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nowhere do they state it is an automatic subscription. There were two buttons, one for one time fee and the other for a subscription. It is false advertising to sa6 you are offerin a one time fee but it's really a subscription also. I would like the 19.95 back that we paid for a resume we never recieved.
Final Business Response /* (4000, 20, 2016/03/24) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files using the email address [redacted] provided in her complaint, and our records show that [redacted] used our Resume-Now services on January 18, 2016.
Accordingly, upon completing her resume, [redacted] was given the option to either download the .txt version of the resume, or upgrade for instant access to all premium features. [redacted] upgraded to instant access for the premium features. Because of a glitch in the system, she was not able to access her resume.
Our customer service team has sent [redacted] her resume to the email used to create the account. We apologize for any inconvenience this may have caused her.
We trust this addresses any concerns you may have.
Final Consumer Response /* (4200, 22, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account they sent the resume to doesn't exsist. My husband has never heard of that email, nor is that the one he provided. I am now personally having to write up a resume for him as he never received the services he paid for. I would like a refund for the 19.99 for services never being rendered.

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 12, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of December 25, 2015.
We trust this addresses any concerns you may have.

This is a scam. I was trying to cancel my subscription the day before it ended, but somehow I wasn't able to get to the website or even login. I'm going through a really tough time financially and can't afford $40 dollars for some nice looking words on a resume. They charged me the next day, and I emailed and asked for a refund. Got a email stated that it was cancelled.. I didn't ask for that since I cancelled it myself. Again called asking for a refund. It was rejected and know I don't have food for the next week or so. I asked for help with the chat service, and they just told me things I could look up myself. I tried calling twice to no answer today. And after all of this, I paid $40 for not even one full week of service. They billed me on 3/31/2016 and now my subscription ends on 4/4/2016. What type of business is this??== I explained this to them, but they don't care. I'm just trying to get a job in this messed up economy and we have companies like this not willing to work and take people lives in to consideration. I will NEVER use this company again, will bet telling others about it.

Initial Business Response /* (1000, 6, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 23, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 23, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 23, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on April 23, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charge totaling $143.20. Our customer service team refunded [redacted] the amount of $143.20 as of September 17, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 31, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 15, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 15, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of April 27, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 29, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 14, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 14, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 14, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of December 17, 2015.
We trust this addresses any concerns you may have.

A dishonest company based on misleading advertising. There is nothing free about their service. The company simply try to get your credit card details and then mine your card and hope that you do not notice. The CEO is called [redacted] and has made millions from this scam website. There are also a number affiliate websites such as myperfectresume.com which operate in much the same manner. A class action lawsuit must be brought against this company and [redacted] for scamming thousands of job seekers.

Initial Business Response /* (1000, 5, 2015/08/04) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of August 3, 2015, Mr. [redacted]'s account has been canceled. Our customer service team refunded him a total...

of 1 monthly refund totaling $39.80. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 9, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 10, 2015/05/05) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our Resume Builder services on August 9, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate,...

which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 24, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 9 monthly charges totaling $358.20. Our customer service team refunded [redacted] the amount of $358.20 on April 5, 2015.
We trust this addresses any concerns you may have.