Bold North America LLC

Initial Business Response /* (1000, 8, 2015/05/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site.
We value our customers here at...

LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Ms. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.

Initial Business Response /* (1000, 8, 2014/12/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 30, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. On the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $7.95 per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered her credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within 14 days to receive a full refund of his payment. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $7.95 thereafter.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for Michaela and provide her a refund of her payment, less the $1.95 she would have paid for our 14 day trial offer. Our customer service team refunded Michaela the amount of $93.45 on December 10, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/01) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of May 26, 2015, Mr. [redacted]'s account has been canceled. As a courtesy, our customer service team has...

refunded him 1 monthly charge totaling $39.80. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 4, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 19, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 19, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 23, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 7, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 7, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 7, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of April 30, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/03/10) */
Thank you for the opportunity to resolve this complaint from [redacted].
We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on September 27, 2013.
The copy online...

clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.
[redacted] chose to accept our offer for 14 day full access which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''.
In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 12, 2013 to our monthly service at $34.95 per month.''
This page also provides information on how [redacted] could cancel before this monthly charge.
Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 12, 2013 to our recurring monthly service at $34.95 per month.''
Accordingly, on October 12, 2013, the card [redacted] provided was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 4 monthly charge totaling $139.80. Our customer service team completed the refunds to [redacted] in the amount of $139.80 on March 4, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 27, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 11, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 11, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on November 11, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of December 11, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 26, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $29.85 on May 11, 2015 and $9.95 on May 13, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received the rest of the monthly fee refunded and subscription is cancelled.

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 3, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 18, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 18, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 18, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of January 12, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sorry I didn't read the fine print. I usually don't accept these kind of deals because I get busy and don't remember to cancel I appreciate your change of mind 2 give me a full refund. I again thank you!

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of July 16, 2015, Ms. [redacted]'s account has been canceled. Our customer service team has refunded her...

one monthly charge. Unfortunately we are not able to provide a refund for charges from her financial institution. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/06/22) */
Thank you again for the opportunity to resolve this complaint from [redacted].
We value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, in addition to the 6 monthly...

charges of $34.95 refunded as of June 10, 2015, our customer service team has provided [redacted] with an additional 16 refunds in the amount of $34.95. As of June 17, 2015, [redacted] has received a refund of 22 charges, for a total refund amount of $768.90.
We trust this resolves this issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After much hassle, they refunded all of my money. Thank You.

Initial Business Response /* (1000, 8, 2016/03/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 15, 2016. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 31, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 31, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 31, 2016 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund of 1 monthly charge totaling $27.01. Our customer service team refunded [redacted] the amount of $27.01 as of February 11, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested the refund before this date. However they gave me the runaround on the phone. I requested a refund on the 4th of February. It wasn't until I messaged them on Facebook and left a response under one of their photos that was viewable publicly that they actually decided to address my issue. Seven days had passed since I had first requested the refund. I do not feel that I should be responsible for their delay in communication. I would prefer that the prorated amount include the seven days that it took them to respond to me.
Final Business Response /* (4000, 13, 2016/03/21) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at BOLD and want to do all that we can to resolve any issues they may have. As such, in addition to the prorated monthly charge of $27.01 refunded on February 11, 2016, our customer service team has provided [redacted] with an additional refund in the amount of $12.79. As of March 9, 2016, [redacted] has received a refund of 1 charge, for a total refund amount of $39.80.
We trust this resolves this issue.
Final Consumer Response /* (2000, 15, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolution is the originally requested resolution. Thank you

Initial Business Response /* (1000, 10, 2016/02/24) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 18, 2016. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 2, 3016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 2, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 2, 2016 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of February 12, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nowhere do they state it is an automatic subscription. There were two buttons, one for one time fee and the other for a subscription. It is false advertising to sa6 you are offerin a one time fee but it's really a subscription also. I would like the 19.95 back that we paid for a resume we never recieved.
Final Business Response /* (4000, 20, 2016/03/24) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files using the email address [redacted] provided in her complaint, and our records show that [redacted] used our Resume-Now services on January 18, 2016.
Accordingly, upon completing her resume, [redacted] was given the option to either download the .txt version of the resume, or upgrade for instant access to all premium features. [redacted] upgraded to instant access for the premium features. Because of a glitch in the system, she was not able to access her resume.
Our customer service team has sent [redacted] her resume to the email used to create the account. We apologize for any inconvenience this may have caused her.
We trust this addresses any concerns you may have.
Final Consumer Response /* (4200, 22, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account they sent the resume to doesn't exsist. My husband has never heard of that email, nor is that the one he provided. I am now personally having to write up a resume for him as he never received the services he paid for. I would like a refund for the 19.99 for services never being rendered.

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further information...

from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].

Initial Business Response /* (1000, 9, 2015/11/17) */
Customer was unaware of the auto renewing subscription, customer was charged for one month, refunded for that full month for the latest billing month. Subscription cancelled, no further charges occurred.
Final Business Response...

/* (4000, 12, 2015/12/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 1, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 16, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund of 1 monthly charge totaling $32.69. Our customer service team refunded [redacted] the amount of $32.69 as of October 21, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 7, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 22, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 22, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June22, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 7, 2015.

Initial Business Response /* (1000, 5, 2015/06/11) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 14, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 29, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 29, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 29, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 11, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
exactly what I was requesting. The only thing I would like is if they refrain from using free in derivative.

Initial Business Response /* (1000, 5, 2015/12/11) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 21, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on October 6, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $107.40. Our customer service team refunded [redacted] the amount of $107.40 as of December 9, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded my credit card as of 12/9 for the 3 charges. They should still change their website to make it easier for someone to cancel their subscription and prevent unwanted charges to their account. This would help to prevent others from finding themselves in the same predicament as I have and apparently lots of other people have before me.

Initial Business Response /* (1000, 5, 2015/02/17) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our Cover Letter Builder services on December 16, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 30, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 30, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 30, [redacted]'s card was charged $39.80 for the applicable month of service.
As of February 6, 2015, [redacted]'s account has been canceled. Additionally, as requested, please find a copy of the confirmation email sent to [redacted] stating that her subscription will renew automatically on December 30, 2014 attached herein.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 28, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 12, 2015 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 12, 2015 to our recurring monthly service at $34.95 per month.'' Accordingly, on December 12, 2015 [redacted]'s card was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charges totaling $34.95. Our customer service team refunded [redacted] the amount of $34.95 as of January 18, 2016.
We trust this addresses any concerns you may have.