Bold North America LLC

Initial Business Response /* (1000, 5, 2015/10/16) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 9, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of October 6, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response doesn't explain why when I called and canceled why was I still being charged I am not denying that I ordered the service. In May I called and canceled I was still being charged from June to October . I would like my card to be refunded from June- October. I don't understand if I have a confirmation of a cancel service how u can still charge me. The response you provided me doesn't explain this at all
Final Business Response /* (4000, 11, 2015/11/19) */
Customer was unaware of the auto renewing subscription, customers account was cancelled in both accounts that we were charging her in, subscription was cancelled there were no further charges occurring.

Initial Business Response /* (1000, 5, 2015/08/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 7, 2015. The copy online clearly provided [redacted]...

with a choice a monthly subscription, which automatically renews for a fee of $34.80, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long for $95.40. [redacted] chose to accept our offer for monthly access, which automatically renews for $34.80 monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the premium access ''automatically renews at $34.80 per month". In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on to our monthly service at $34.80 per month.'' This page also provides information on how [redacted] could cancel. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically to our recurring monthly service at $34.80 per month.'' Accordingly, on March 8, 2015 [redacted]'s card was charged $34.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $104.40. Our customer service team refunded [redacted] the amount of $104.40 as of August 3, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/09) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Mr. [redacted] signing up for any of our services.
At this time we request further...

information from Mr. [redacted] so we can confirm what services he signed up for. We note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Mr. [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Last 4 digits of card are [redacted] the account was closed the same day that I signed up.
The email address was either [redacted]@gmail.com
[redacted]@hotmail.com or [redacted]@yahoo.com
I was billed for a service that I did not use and that I cancelled the same day during the trial period and notified livecareer by email.
Final Business Response /* (4000, 9, 2015/06/22) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of June 18, 2015, Mr. [redacted]'s account has been canceled. Our customer service team has processed a refund for 1 monthly charge totaling $39.80 as of June 18, 2015. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Final Consumer Response /* (2000, 11, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 8, 2014/12/10) */
Thank you again for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 9, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 24, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 24, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 24, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $116.40. Our customer service team refunded [redacted] the amount of $116.40 as of November 17, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 22, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 5, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of December 22, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 9, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 3, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 18, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 18, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 18 5, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of August 6, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 9, 2015/11/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 18, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of October 14, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 16, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 14, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 29, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 29, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on May 29, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $143.20. Our customer service team refunded [redacted] the amount of $143.20 as of January 14, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is fair. Thank you.

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 28, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 28, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/03/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 15, 2016. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 31, 2016 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 31, 2016 to our recurring monthly service at $35.80 per month.'' Accordingly, on January 31, 2016 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of March 8, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 7, 2015/08/12) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 4, 2015 and My Perfect Resume services on May 20, 2015. The...

copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access in both cases, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day'' for Resume Builder and ''automatically renews at $35.80 per month on the 15th day'' for My Perfect Resume. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 19, 2015 to our monthly service at $39.80 per month'' for Resume Builder and ''begin immediately and renew on June 5, 2015 to our monthly service at $35.80 per month'' for My Perfect Resume. This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, 2015 to our recurring monthly service at $39.80 per month.'' He also received an email stating: ''Your subscription begins immediately and renews automatically on June 19, 2015 to our recurring monthly service at $39.80 per month'' for My Perfect Resume. Accordingly, on June 5, 2015 [redacted]'s card was charged $35.80 and $39.80 on June 19, 2015 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80 and 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $75.60 as of August 4, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We dispute signing up for 2 different services. At no point do we recall registering for separate services that provide the same service and charge over 35 dollars for what we needed which was just 1 resume. We also can not find any confirmation emails of those services or statements of charges. When I we cancelled the service we were given 3 different cancellation numbers one of which we never knew about.
Final Business Response /* (4000, 13, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that someone using the email address [redacted]@yahoo.com signed up for our Resume Builder services with My Perfect Resume on May 20, 2015. Our records also show that someone using the same email address signed up for our Resume Builder Services with LiveCareer on June 4, 2015.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80 for the My Perfect Resume Account and 1 monthly charge totaling $35.80 for the LiveCareer Account. Our customer service team refunded [redacted] the amount of $75.60 as of August 4, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/03/11) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further...

information from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email addressed used was [redacted]@yahoo.com.
Final Business Response /* (4000, 11, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our My Perfect Resume services on September 26, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 11, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 11, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 11, the credit card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 12 monthly charge totaling $477.60. Our customer service team refunded [redacted] the amount of $477.60 on March 2, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (2000, 13, 2015/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money has been refunded back to our account in full. I still feel it is necessary to make the Revdex.com aware of this issue. Thank you.

Initial Business Response /* (1000, 5, 2015/08/03) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 19, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 4, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 4, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 4, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 28, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 18, 2016. On the page where [redacted] made that selection, immediately adjacent to the choice of...

subscriptions, the offer clearly and conspicuously states that the subscriptions ''automatically renew at $34.95 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically monthly to our recurring monthly service at $34.95 per month.'' Accordingly, on March 19, 2016 [redacted] card was charged $34.95 for the applicable month of service.
 
Although our monthly charges are not refundable, Bold was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $69.90.  Our customer service team refunded [redacted] the amount of $69.90 as of May 3, 2016. 
 
 
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2016/01/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 17, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of January 4, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 1, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 12, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 4, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 19, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 19, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 19, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 24, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still of the belief that this company is deceptive in the way it advertises " free" when in fact it is not "free" I will reluctantly accept this settlement but still believe this company's business practices and deception border criminal. They have a pattern of Revdex.com complaints and ' settlements" this company still comes out ahead of the game seemingly resolving complaints and still profiting from providing no services. If this was a larger amount and time warranted I would sue. I feel certain that a class action lawsuit is in their future.

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 18, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service. The product created, a resume, was credited under her name.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of August 11, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/09/03) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s relative [redacted] signed up for our Resume Builder services on August 24, 2014. The copy online...

clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how Derek could cancel before this monthly charge.
Since the subscription was canceled prior to the automatic renewal scheduled for September 7, 2014. [redacted]'s card, which [redacted] provided, was only charged the initial subscription fee of $2.95 by LiveCareer. Unfortunately, there is nothing we can do about the foreign transfer fees incurred by [redacted], as these charges are from her bank.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only sentence pertaining to the complaint is the very last one. I understand about subscription and cancelling, and have no problem with whatever they wish to charge for monthly service.
I am very frustrated as I am unable to get a clear answer about the foreign transfer fees. Two different representatives from BMO Harris told me that the foreign transfer fees are not from the bank. I will visit my bank tomorrow, 9/13 to show them LiveCareer's answer. I will update with new information in the afternoon.
Final Business Response /* (4000, 9, 2014/09/24) */
Thank you again for the opportunity to resolve this complaint from [redacted]. Our customer service team has reviewed our records and confirmed that as stated in our earlier response, [redacted]'s card was only charged the initial subscription fee of $1.95 by LiveCareer.
Unfortunately, LiveCareer cannot refund charges that were not made by us. As such, there is nothing we can do about the foreign transfer fee charges of $.03 that [redacted] refers to in her complaint.
We hope this resolves this matter.
Final Consumer Response /* (2000, 11, 2014/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)