Bold North America LLC

Initial Business Response /* (1000, 8, 2014/08/19) */
Thank you for the opportunity to resolve this complaint from [redacted] Li. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 24, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 4, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 4, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 4, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 17 monthly charges totaling $676.60. Our customer service team refunded [redacted] the amount of $676.60 as of July 30, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 10, 2014/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was fully refunded, although the explaination from company is not very satisfying. However,I am happy to get my money back.

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 16, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 1, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 1, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 1, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of January 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 4, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 19, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 19, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on November 19, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of December 29, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Who is [redacted]? I was reimbursed by the company

Initial Business Response /* (1000, 10, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files using the email address [redacted] provided in her complaint, and our records show that [redacted] used our Resume Builder services on...

October 16, 2014.
After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resume. After proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." [redacted] chose to click continue at the bottom of this page and begin creating a resume. Accordingly, upon completing her resume, [redacted] was given the option to either download the .txt version of the resume, or upgrade for instant access to all offered features.
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for [redacted] and provide her a PDF copy of her completed resume as a courtesy. The completed resume was sent to the email addresses she provided on October 22, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 12, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me a non printable form read only version of my resume, tried to print several times
Final Business Response /* (4000, 14, 2014/12/10) */
Thank you again for the opportunity to resolve this complaint from [redacted]. As stated in our earlier response, we provided [redacted] with a PDF copy of her completed resume to the email address she provided on October 22, 2014.
[redacted] mentioned having difficulty printing the resume provided. The document provided is a printable, PDF version of her resume. Once [redacted] downloads the resume, she should be able to print it. If the document shows as a read-only file, once saved it should be printable.
We trust this resolves this issue.
Final Consumer Response /* (2000, 16, 2014/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of July 20, 2015, Ms. [redacted]'s account has been canceled. Our customer service team has provided one...

monthly refund totaling $39.80. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted Live Careers response.
The balance has been refunded.
Thank you for your assistance

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on [redacted] 12, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on [redacted] 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on [redacted] 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on [redacted] 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 17, 2015.
We trust this addresses any concerns you [redacted] have.

Initial Business Response /* (1000, 5, 2014/03/25) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on February 28, 2014. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 15, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 15, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 15, 2014, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team has refunded [redacted] the full amount of $39.80 as of March 25, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I am not out any money, the $4.80 was refunded per the response, I called my credit card company and disputed the $4.80 before this response. The fact remains that there are over 200 complaints, a business does not get that many by being truthful and transparent. Your " membership" is a trap that should not be there regardless. That it is there shows that you are sneaky and play underhanded. I'm fortunate in that I have a job. You however prey on those who are down and out, which I find despicable. It is also rather despicable that you send calls to India to be delt with. I will make sure me and family and friends never give you any business.

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further information...

from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]@gmail.com
CC last 4 digits are [redacted]
Order No: XXXXXXX
Final Consumer Response /* (3000, 10, 2015/05/14) */
The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]@gmail.com
CC last 4 digits are [redacted]
Order No: XXXXXXX
Final Business Response /* (4000, 12, 2015/05/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 2, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 17, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. [redacted] contacted our customer service team and cancelled her subscription within the 14 days of full access. Because of a glitch in our system, our customer service team charged [redacted] for the renewal fee of $35.80 on March 17, 2015.
We apologize for any inconvenience this has caused [redacted]. Our customer service team refunded her 1 monthly charge of $35.80 on April 27, 2015. She will not receive any more charges from LiveCareer going forward.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 4, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 19, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on August 15, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of January 13, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is misleading in their tactics. Yes I did sign up for a trial period for $2 my issue with this company is that I was supposed to be able to create a cover letter for FREE. When I attempted to create my cover letter I was re-directed to another page from THEIR website which then asks for your credit card information a second time. The ONLY reason I submitted my credit card information again because I thought maybe it did not go through the first time. That is my complaint because unbeknownst I was at that time enrolled into another trial period that I was unaware of and that is why my card was charged $35.80 it had nothing to do with the original purchase which I was in fact aware of the 14 day period so this company needs to address its sneaky tactics of double charging customers and redirecting them to their "other" website !!!!
Final Business Response /* (4000, 9, 2016/02/01) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site.
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Ms. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.
Final Consumer Response /* (2000, 11, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that they should be clear and concise with how they do business and should not have a secondary site attached to their main webpage

Initial Business Response /* (1000, 5, 2015/08/04) */
Thank you for the opportunity to resolve this complaint from [redacted] O'[redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 2, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 17, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 17, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 17, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of August 3, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, anyone who reads reviews on this company, Googles this company or looks at their Facebook posts can see that people getting ripped off is a regular event for Live Career. They have fooled many people with this including us until I, instead of my wife, opened the monthly credit card statement expecting to see a $42.30 charge. I saw Live Career had a charge on there and called them right away. For them to State in their response to this matter that the confirmation I received clearly stated I would be switching to from a free account to a subscription of any kind after 14 days is absolutely false and I dug up the document which I will provide the Revdex.com if you wish. In fact here is an exert-
"Account Management
If for any reason you do not want to take advantage of your free LiveCareer membership, you may delete this account."
This confirmation is the one and only correspondence I received from them. The key word is FREE. I already had a new job and by formality had to provide a one time free resume not a $477.60 a year scam preying on people not paying attention. I now have taken the time to save the original email and gather the actual moneys we feel were stolen from us. In this response section I do not see a way to attach the original confirmation email but will gladly send it in its entirety to the Revdex.com upon request. I think the $199 credit Live Career gave me is a start. But I am not going to be finished with this until I receive the rest of the money taken on my FREE account. The total taken was 11 payments of $39.80 totaling $437.80. Subtracting the $199 I was recently credited after getting the Revdex.com involved I am still owed $238.80. I expect to receive the $238.80 in credits and at that time I will call it good. It taught me to keep a better eye on things as people are out there looking to be dishonest with you.
Final Business Response /* (4000, 10, 2015/08/26) */
Thank you again for the opportunity to resolve this complaint from [redacted] O'[redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with 5 refunds in the amount of $39.80. As of August 3, 2015, Dana has received a refund of 5 charges, for a total refund amount of $199. We are not able to provide additional refunds.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2014/07/29) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request...

further information from Ms. [redacted] so we can confirm what services she signed up for. We note that she provided the date of the charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services. Also, we would request that Ms. [redacted] confirm whether or not a child of hers, sibling or friend could have used the credit card that Ms. [redacted] referred to.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Consumer Response /* (3000, 12, 2014/09/04) */
You closed my case without my input to their response. This company charged me $39.80 on my Associated Bank Credit Card and the transaction needs to be reversed. As per their letter to me, I did not sign up for any of their services, and they should not have charged me.
Business Response /* (4000, 14, 2014/09/11) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s daughter Tabitha signed up for our Resume Builder services on July 7, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 22, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 22, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 22, 2014, [redacted]'s card, which Tabitha provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on September 5, 2014.
We trust this addresses any concerns you may have.
Consumer Response /* (4200, 16, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the refund but I do not accept their explanation. It is the same explanation they used for 265 other people, and that amount of people had the same issue, being led into an unwanted subscription. So yes, I am satisfied with the refund, and no, I am not satisfied with their explanation as it is untruthful and intentionally deceptive. Thanks and as long as the refund is posted I will accept the case closing.

Initial Business Response /* (1000, 5, 2014/07/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 22, 2013. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 6, 2013 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 6, 2013 to our recurring monthly service at $34.95 per month.'' Accordingly, on November 6, 2013 the card which [redacted] provided was charged $34.95 for the applicable month of service.
Our records also indicate the [redacted] signed up for our Resume Builder Services a second time on February 20, 2014, using a different email address. Again, he chose to have full access for 14 days at a discounted rate, which automatically renews to the recurring monthly charge on the 15th day. This time, [redacted]'s card was charged $34.95 on March 7, 2014, for the applicable month of service,
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges for his first account totaling $174.75, and 5 monthly charges for his second account totaling $174.75. Our customer service team refunded [redacted] the amount of $349.50 as of July 10, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/04/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 14, 2014. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 14, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 14, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 14, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on April 7, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 6, 2015/10/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s father signed up for our Resume Builder services on July 6, 2015. The copy online clearly provided...

[redacted]'s father with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted]'s father chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted]'s father made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 21, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted]'s father was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 21, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 21, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of October 7, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
The money has been returned to my account.

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 31, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 14, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 14, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 14, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted] J [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 19, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 3, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 3, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the business is correct in restating their business practice, the issue was never concerning the policy which they have put in place. The complaint, which has been resolved, was their denial of the possibility to refund some or all of the product cost upon cancellation. The online representative repeatedly denied that a refund was even a possibility and that has clearly been shown to be incorrect. The representative had also refused to offer a supervisor's availability for resolution and had closed the interaction despite my request for resolution. They have covered their practice from a legal point of view, but the practice of denying partial or full refunds is a clear attempt to profit from an otherwise unnecessary subscription. To function as a business, they have covered their ground. To function as a better business, there is much to be desired. Thank you to the Revdex.com for your assistance in following up on the company's unfortunate practices.

Initial Business Response /* (1000, 6, 2014/06/04) */
Thank you for the opportunity to resolve this complaint from [redacted].[redacted]. We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on March 14, 2014. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 29, 2014 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 29, 2014 to our recurring monthly service at $34.95 per month.'' Accordingly, on March 29, 2014 the card which [redacted] provided was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $69.90. Our customer service team refunded [redacted] the amount of $69.90 on June 4, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 8, 2014/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was credited for the three months of charges. Thank you.

(The consumer indicated he/she DID NOT accept the response from the business.)I tried canceling and tried calling and never got a response until it was far too late. I do appreciate the refund, but I suggest your company respond to customers in a timely manner so this does not happen again.

Initial Business Response /* (1000, 5, 2015/12/15) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. Kockh. As of December 14, 2015, Mr. [redacted]'s account has been canceled. He will not be receiving any charges from...

LiveCareer going forward.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of December 14, 2015.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After I told then I was going to speak to the Revdex.com, only then did I receive good customer service.I hope after all of this they improve as a business in the future. My debit card was stolen this weekend ,and obviously I can't prove anything when it comes to them in regards to that.The card has been cancelled. The company itself did right as far as fixing the problem ,eventually. I would advise the management team take a look at some of the employees working there ,or at the very least have a program to have deal with customer service better. The last person I talked to was pretty rude to me. I'm sure the management there is better at dealing with customers. It was resolved so I'm moving on now. Not sure who [redacted] is ,but I did receive a few refunds. I think thay email speaks for itself ,when it comes to the employees that work there. The management team there has some work to do to weed out the bad ones.

Initial Business Response /* (1000, 5, 2014/07/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 22, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 7, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on July 17, 2014.
We trust this addresses any concerns you may have.