Bold North America LLC

Live career is a very misleading company

Advertises free resumes but when you create your resume you have to pay in order to print it., then they charge you $40.00 or more without your proper consent.

Live career is a scam! Be weary!

Initial Business Response /* (1000, 5, 2016/01/05) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of January 5, 2016, Mr. [redacted]'s account has been canceled and our customer service team has provided 2...

refund of the monthly charge totaling $79.60. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the issue completely and gave me my 2 refunds thanks to the Revdex.com.

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 18, 2015. The copy online clearly provided [redacted] with a choice...

of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service. The product created, a resume, was credited under her name.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of August 11, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/11/20) */
Customer was unaware of auto renewing service, customer was charged for 1 month, we provided a full refund for the latest billing month on Nov 19th,2015. Subscription cancelled, no further charges.
Initial Consumer Rebuttal /* (2000, 7,...

2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept a full refund

Initial Business Response /* (1000, 5, 2015/07/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 23, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 8, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 8, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 8, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/06/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 23, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 7, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on June 24, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 13, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 28, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 28, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 28, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of September 18, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was only refunded one month charge on September 18,2015. And that email they said they sent is not true. Their policy is not clearly stated.
Final Consumer Response /* (3000, 10, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was only refunded one month charge on September 18,2015. And that email they said they sent is not true. Their policy is not clearly stated.
Final Business Response /* (4000, 14, 2015/11/19) */
Customer was unaware of auto renewing charges, subscription is successfully cancelled, they refunded her 4 full months out of 9 months she was charged with. No further charges are occurring.

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of April 2, 2015, Mr. [redacted]'s account has been canceled. He will not be receiving any charges...

from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 8, 2015/03/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our Resume Builder services on January 26, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 10, [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of February 16, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 10, 2015/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/18) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our Resume Builder services on January 17, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 1, [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of February 9, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 14, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of June 29, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only be satisfied when I receive a full refund to the amount of $199.
Final Business Response /* (4000, 9, 2015/07/09) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with 3 refunds in the amount of $39.80. As of July 9, 2015, [redacted] has received a refund of 3 charges, for a total refund amount of $119.40. At this time we cannot offer any more refunds.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further...

information from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoke to Mr. [redacted] supervisor about this case the charges was to a bank card of mine and my daughters by one of her friends account they know which account I am talking about and they know the charges that I am talking about I am sending a copy now of the chages and the one time credit
09/30/15 - ADJ Debit Card W/D: Credit Voucher 0.00 0.00 39.80
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
09/28/15 + Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 38.56
09/28/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 38.88
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
09/14/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 16.10
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
09/14/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 16.42
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
08/03/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 96.02
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
08/03/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 96.34
LIVECAREER 27 Old Gloucester Stree
(800)65
[redacted]
07/20/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.01) 29.48
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
07/20/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-1.00) 29.49
LIVECAREER Laffan Street H.P.House
(800)65
[redacted]
07/20/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.01) 30.49
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
07/20/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-0.95) 30.50
LIVECAREER Laffan Street H.P.House
(800)65
[redacted]
09/28/15 - Fee W/D: Debit Card Fee 0.00 0.00 (-0.32) 38.56
MASTERCARD ISSUER CROSS-BORDER FEE
[redacted]
09/28/15 - Debit Card W/D: CHK PUR 0.00 0.00 (-39.80) 38.88
LC*LIVECAREER 27 Old Gloucester Stree
(800
[redacted]
I even spoke to a person named nomar about this and quoted the terms and conditions the cancelation number to this account is [redacted] and I was told the account number is [redacted] as that was the last four of the card number which no longer exist as the company sold the card info so enclosed is where it was taken out of the account so therefore they need to reimburse the money and as I said on the 09/30/15 one 39.80 was reimbursed but not the other I cannot find the 07/17/15 charge I will need to go to the bank for that one so for them to say they are no accounts WHY IS THE BANK TAKING MONEY OUT OF OUR ACCOUNT
Final Business Response /* (4000, 22, 2016/02/01) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with a refund in the amount of $39.80. The money was sent to the account she used to set up the account. Unfortunately, we cannot provide checks as a refund. Please have her contact her banking institution as they should have received the funds and may be able to channel it accordingly.
We trust this resolves this issue.
Final Consumer Response /* (2000, 24, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 22, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 7, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 7, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 7, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of December 22, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 6, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 21, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 5, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a pro-rated refund for her month of cancellation as well as a refund of 2 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $109.45 as of May 6, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, thank you Revdex.com for getting back to me.
However, I do not, and already did not, accept a partial refund, and a low one at that. As I had stated before, I do not have a single e-mail from LiveCareer in my inbox, and I have not cleared out my e-mail in over three years. So either the e-mail didn't go through, or it is nonexistent.
I'm not going to restate everything I said above, because it would be redundant. I contacted the Revdex.com several days ago when LiveCareer had refunded me a total of $109.45, however my claims were for a full refund of $597, otherwise I am unsatisfied and will keep pushing until my full refund has been met. I know it is highly possible to refund more than what has been given to me. I have read up on many more situations like my own, each with their differing refund amounts and number of months their money was taken.
2 and a half monthly charges is nothing compared to the 15 months I have paid to LiveCareer. There are still 13 months of money that I lost because of this, and for nothing in return. All I ask is that I get my money back, and I will no longer continue to persist with LiveCareer.
-[redacted]
Final Business Response /* (4000, 10, 2015/05/21) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, in addition to the 2 monthly charges of $39.80 and the prorated monthly charge of $29.85 refunded on May 6, 2015, our customer service team has provided [redacted] with an additional 5 refunds in the amount of $39.80. As of May 15, 2015, [redacted] has received a refund of 7 full monthly charges and one prorated charge, for a total refund amount of $308.45. At this time we are unable to provide any more refunds.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 9, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of January 18, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/10/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 16, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 31, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and auto-renews on 31-January-2014 to our service at $39.80 every four weeks.'' Accordingly, on January 31, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
[redacted] requested verification that she received information indicating her subscription would automatically renew to our monthly service at $39.80. Please see the attached email sent to [redacted] on January 16, 2014, confirming her 14 day full access, and indicating that her subscription "begins immediately and auto-renews on 31-January-2014 to our service at $39.80 every four weeks."
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never seen before this document with the "hidden monthly renewals reference" and I never signed off this kind of agreement.
I paid on January 2014 the total fee to use LiveCareer's resume creation service, the resulting document was impractical with very low quality so that I decided to give up and never use their website, why LiveCareer have continued to charge me from February to September 2014 knowing that I didn't access to their website since the first try in January.
Thank you for your help but I think Livecarrer let me no choice but to solve this problem legally.
[redacted].

Initial Business Response /* (1000, 5, 2016/01/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 17, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of January 4, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/03/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 29, 2013. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 13, 2013 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 13, 2013 to our recurring monthly service at $35.80 per month.'' Accordingly, on November 13, 2013, the card [redacted] provided was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $107.40. Our customer service team refunded [redacted] the amount of $107.40 on March 14, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/11/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 31, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 15, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 15, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of October 14, 2015.
We trust this addresses any concerns you may have.
Final Business Response /* (4000, 11, 2015/11/19) */
Customer was charged once, was not aware of the auto renewing subscription, refund for the latest billing month was already refunded, subscription cancelled as well. No further charges will occur.

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 15, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of August 21, 2015.
We trust this addresses any concerns you may have.