Bold North America LLC

Initial Business Response /* (1000, 9, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 29, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of an additional monthly charge totaling $39.80. As of December 2, 2015 our customer service team refunded [redacted] a total of 4 monthly charges in the amount of $159.20.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 11, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm forced to agree since I've lost my archived emails. Those would have shown that the wording was NOT conspicuous as claimed by LiveCareer. One had to follow the link to their account page to see charges.
I will never recommend the website to others.

Initial Business Response /* (1000, 5, 2015/06/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 25, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 9, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 24, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 11, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 26, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 26, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 26, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $119.40 as of May 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 9, 2014. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. On the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $7.95 per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within 14 days to receive a full refund of his payment. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $7.95 thereafter.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of his payment. Our customer service team refunded [redacted] the amount of $95.40 on April 27, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/10/28) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We have reviewed our files, and our records do not show any record of Mr. [redacted] signing up for any of our services.
At this time we request...

further information from Mr. [redacted] so we can confirm what services he signed up for. We note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Mr. [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Mr. [redacted].

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 9, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of May 21, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/10/16) */
Thank you for the opportunity to resolve this complaint from [redacted] Landon. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 26, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of October 8, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
LiveCareer's response does not address the root of my issue - continuing to be billed after cancelling my account. Their response clearly outlines and defends their deceptive and entrapping business practice. Which I fell victim to, but to their point is my fault by not fully reading the fine print. What their response does not acknowledge is that they continued to bill for a second month of service after I canceled my account. Bottom-line I do feel this response is inadequate, however I have received resolution through my credit card company and require no further action from the Revdex.com (which by the way I am impressed with).

Initial Business Response /* (1000, 5, 2015/03/11) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience caused to Ms. [redacted] due to a duplicate charge. As of February 25, 2015, the issue has been resolved and the...

duplicate charge refunded.
Additionally, although our service charges are non-refundable, LiveCareer was willing to make and exception for [redacted] and provide her a refund of the cost of the Resume Writing Service in the amount of $85.00. Our customer service team refunded [redacted] the additional amount of $85.00 on February 25, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the apology but the duplicate charges still have not been resolved. LiveCareer still owes me $75 of the total $320 I was charged. I have given up on trying to explain the situation over the phone because no one will listen to me, and the last time I called I was spoken to rudely and put on hold for 10 minutes. Everyone I've spoken to says that the second refund of $75 has processed but that was over two weeks ago and I've yet to see anything.
Final Business Response /* (4000, 14, 2015/04/06) */
Thank you again for the opportunity to resolve this complaint from Ms. [redacted]. Upon checking Ms. [redacted]'s account again, it was verified that all charges for the resume writing service have been refunded. The dates of the refunds are as follows:
February 23, 2015: $85.00
February 23, 2015: $85.00
February 25, 2015: $75.00
February 25, 2015: $75.00
We also checked with our credit card processor and they verified that all charges have been successfully refunded. As the refund payment has already been processed and paid, we cannot cancel it and re-process it. Therefore, there is nothing further that we can do. We trust this concludes this matter.
Final Consumer Response /* (2000, 16, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm sick of arguing with this company over a $75.00 charge I was NEVER reimbursed for. I will accept the resolution but only because it's going on a month of their lies. Will never recommend this company to anyone! They're terrible. They need to figure out their software problems ASAP so they don't continue STEALING from their customers.

Revdex.com Complaint ID [redacted]
 
 
Thank you for the opportunity to resolve this complaint from [redacted] (“[redacted]”). We have reviewed our files and our records show that [redacted] signed up to our My Perfect Resume portal in June 16, 2017.  To create an account on our website, [redacted]...

had to agree to our Terms of Use (“ToU”).
 
As stated in our ToU agreed upon by all of our clients before creating an account, after the $2.95 14-day trial, a monthly charge of $24.95 is added to the account (if the subscription has not been cancelled).  They are also not refundable.  However, we value our customers here at Bold and want to do all that we can to resolve any issues they may have.  As such, on March 15 and 16, 2018 our dedicated Customer Service team processed two (2) refunds for $24.95 each.  As of now, [redacted]’s account is cancelled and she will not be billed again in the future.  Please allow 3-5 days for these refunds to fully process.
 
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2016/01/05) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of January 5, 2016, Mr. [redacted]'s account has been canceled and our customer service team has provided 2...

refund of the monthly charge totaling $79.60. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the issue completely and gave me my 2 refunds thanks to the Revdex.com.

Live career is a very misleading company

Advertises free resumes but when you create your resume you have to pay in order to print it., then they charge you $40.00 or more without your proper consent.

Live career is a scam! Be weary!

Initial Business Response /* (1000, 5, 2015/06/09) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on April 28, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a pro-rated refund of 1 monthly charge totaling $9.95. Our customer service team refunded [redacted] the amount of $9.95 on June 3, 2015. Furthermore, our customer service team was willing to provide another refund for the remaining monthly charge totaling $29.85. Our customer service team refunded [redacted] the amount of $29.85 on June 8, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 6, 2015/06/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 18, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 3, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 8, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further...

information from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of May 21, 2015, Mr. [redacted]'s account has been canceled. Our customer service team processed a refund to Mr....

[redacted]'s card for $39.80. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/10/16) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 9, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of October 6, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response doesn't explain why when I called and canceled why was I still being charged I am not denying that I ordered the service. In May I called and canceled I was still being charged from June to October . I would like my card to be refunded from June- October. I don't understand if I have a confirmation of a cancel service how u can still charge me. The response you provided me doesn't explain this at all
Final Business Response /* (4000, 11, 2015/11/19) */
Customer was unaware of the auto renewing subscription, customers account was cancelled in both accounts that we were charging her in, subscription was cancelled there were no further charges occurring.

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 17, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 2, 2015 our system tried to charge [redacted]'s card $39.80 for the applicable month of service and was unsuccessful. After two more attempts, [redacted]'s card was charged for $39.80 on May 12, 2015.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 18, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the requested refund. Which was the desired result. Even though the business appears to be "saving face" with their erroneous explaination.

Initial Business Response /* (1000, 5, 2016/03/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 29, 2016. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 13, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 13, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 13, 2016 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of March 1, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
Dear [redacted]
I'm contacting you to advise I received an email today from the company stating they will refund the $38 fee charged to my account. I am satisfied with that resolution. Thank you very much for your assistance.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further...

information from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that[redacted] signed up for our Resume Builder services on October 27, 2014. The copy online clearly...

provided[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where[redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 11, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how[redacted] could cancel before this monthly charge. Finally,[redacted] was also sent an email to the email address provided to us on the same day confirming[redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 11, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 11, 2014[redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for[redacted] and provide her an additional refund of 4 monthly charges totaling $159.20. Our customer service team refunded[redacted] the amount of $159.20 as of January 13, 2016.
We trust this addresses any concerns you may have.