Bold North America LLC

I deleted my account on their website a couple months back. But, a month later I get a charge on my card. I tried contacting costumer service but nobody answered. Tried their "7 days a week Live Chat" same thing, no answer. I figured I must've cancelled my account late so I let it go. The next month I get another charge. Tried to contact the company, same thing, no answer. I emailed them using their website but I never heard from them. Then, I get charged again!!! 3 months without even access to the website but yet I'm still getting charged. Finally I was able to talk to someone. I asked her why I was being charged and she said that my account was deleted but never cancelled. She checked their service data and my information was not even on there. Ah! but they still had my credit card info. I asked her what services were offered after you delete the account. She said NONE. Then, why do you charge!!!? Why have a delete account link if it doesn't end your subscription?

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 13, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 28, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 28, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 28, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund of $29.85. Our customer service team refunded [redacted] the amount of $29.85 as of April 30, 2015. Our customer service team additionally refunded the amount of $9.95 on May 5, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our Resume Builder services on March 18, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate of $1.95, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, and provided his credit card information for the $1.95 subscription fee.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of the subscription fee totaling $1.95. Our customer service team refunded [redacted] the amount of $1.95 on March 19, 2015. Additionally, since [redacted]'s account has been canceled and deactivated, his card will not be charged going forward.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response as long as no forwarded fees charged. This is funny because they are making their living off making it impossible for you to cancel. They make it sound simple but as I stated, I tried to cancel many times. If you guys did not make it impossible to cancel in the 14 days, you would not have over 400 complaints. Lesson learned.

Initial Business Response /* (1000, 5, 2016/03/11) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further information...

from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].

Initial Business Response /* (1000, 5, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 18, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of July 22, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/05) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of January 5, 2016, Mr. [redacted]'s account has been canceled and our customer service team has provided 2 refund...

of the monthly charge totaling $79.60. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the issue completely and gave me my 2 refunds thanks to the Revdex.com.

Initial Business Response /* (1000, 5, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 3, 2015. The copy online clearly provided [redacted] with a choice of...

full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 18, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 18, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 18, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of 4 monthly charge totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of November 25, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/04/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 24, 2014. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. On the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $7.95 per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within 14 days to receive a full refund of his payment. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $7.95 thereafter.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of his payment of $95.40. Our customer service team refunded [redacted] the amount of $95.40 on March 26, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Terms and Conditions are ambiguous and confusing by design. The liveCareer web site openly displays the excessively long T & C - please review. There is a total of forty (40) sections and the monthly/year billing practices are deeply buried into section thirty five (35). That section never clearly states (up front) on how you will be billed - it legally gives LiveCareer the authority to bill you in several different ways. Once payment is made then its made clear on how you will be billed. It's made clear after you commit via personal credit card.
I challenge anyone to read, understand and interpret the T & C contract. Once again it ambigus and confusing by design.
My complaint is not about a refund its based on a deceptive practice of billing that's not clear and upfront to the consumer.
Final Business Response /* (4000, 9, 2014/04/11) */
Please see the attached document for our response to this complaint.
Thank you.

Initial Business Response /* (1000, 5, 2015/07/03) */
Thank you for the opportunity to resolve this complaint from [redacted] How. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 14, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 29, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 29, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 29, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 24, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They state that the refund was made on July 2nd, however the refund has not reflected as of today, July 8th. They sent an email stating that they issued the refund, however no account information was verified as to where the refund was issued.
Furthermore their website is setup so as to not enable you to cancel the service nor to submit complaints through their site. They need to either fix their website so that you can cancel service online, or conspicuously state that in order to ensure cancellation you must call a customer service representative to cancel service.
Final Business Response /* (4000, 10, 2015/07/14) */
Thank you again for the opportunity to resolve this complaint from Ms. [redacted]. Our customer service team has reviewed our files, and to date, Ms. [redacted] has received one refund in the amount of $39.80.
The refund was processed on July 2, 2015. Refunds may take a few days to clear with the banks.
If Ms. [redacted] is not in receipt of these funds, we recommend that she get in contact with her bank. We trust this resolves this issue.

Initial Business Response /* (1000, 10, 2015/12/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 14, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 29, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of December 9, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/04/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files using the email address [redacted] provided in her complaint, and our records show that [redacted] used our Resume Builder services on...

April 2, 2015.
After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resume. After proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." [redacted] chose to click continue at the bottom of this page and begin creating a resume. Accordingly, upon completing her resume, [redacted] was given the option to either download the .txt version of the resume, or upgrade for instant access to all premium features.
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for [redacted] and provide her with a week of complimentary access to our premium features. She was sent an email by our customer service team advising her of this.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2014/09/23) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on July 3, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 17, 2014 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically July 17, 2014 to our recurring monthly service at $35.80 per month.'' Accordingly, on July 17, 2014 the card which [redacted] provided was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of September 8, 2014
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/03/03) */
Thank you for the opportunity to resolve this complaint from [redacted] Greban. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 28, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 12, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 12, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 12, 2014, the card [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on February 19, 2014.
We trust this addresses any concerns you may have.
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Live Career was honorable and has agreed to refund the money requested. Thank you for your assistance.

Initial Business Response /* (1000, 5, 2015/12/15) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 9, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 24, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 24, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on September 24, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $71.60. Our customer service team refunded [redacted] the amount of $71.60 as of December 14, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have requested a FULL refund of the $35.80 monthly charges and only received partial refund.

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 27, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 14, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 14, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 14, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 10, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Which month are they refunding me for? March? If they agree to refund me for March they should agree and refund me for April and May as well. You are a witness. In my earlier complaint I said I tried to contact them on April 12,& 14. If they charged me on March 13,2015. I contacted them on April 12,2015 one day before the next charge to cancel the service. They 'NEVER' replied back and I Waited. So I Contacted them again on April 14,2015 and Again 'Never' received a reply. I have the email inquiry to prove I contacted them. They never contacted me back and that is the type of sloppy service I said they provide. Now I just want a refund for April & May. If they agreed to already refund me for March?
Final Business Response /* (4000, 10, 2015/07/09) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, we issued a refund for the monthly charge for the month of April totaling $39.80 refunded on June 10, 2015. Mr. [redacted] mentions a charge in May, however our customer service team has not been able to locate a charge to his card for May and as such we cannot provide a refund.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 16, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 31, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 31, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on August 31, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $71.60. Our customer service team refunded [redacted] the amount of $71.60 as of January 13, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 9, 2015/11/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 11, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 26, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of October 14, 2015.
We trust this addresses any concerns you may have.
Final Business Response /* (4000, 12, 2015/11/17) */
Customer called to cancel her subscription, subscription was still active and was still receiving charges before Oct 11th, she live chatted with a representative and they refunded her 5 full months out of the 7 charges. Subscription cancelled, no further charges.

Initial Business Response /* (1000, 5, 2014/09/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our MyPerfectResume services on August 4, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 19, 2014 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, 2014 to our recurring monthly service at $35.80 per month.'' Accordingly, on August 19, 2014 the card which [redacted] provided was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of August 26, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/23) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 2, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 17, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 23, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/04) */
Thank you for the opportunity to resolve this complaint from [redacted] O'[redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 2, 2014. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 17, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 17, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 17, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of August 3, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, anyone who reads reviews on this company, Googles this company or looks at their Facebook posts can see that people getting ripped off is a regular event for Live Career. They have fooled many people with this including us until I, instead of my wife, opened the monthly credit card statement expecting to see a $42.30 charge. I saw Live Career had a charge on there and called them right away. For them to State in their response to this matter that the confirmation I received clearly stated I would be switching to from a free account to a subscription of any kind after 14 days is absolutely false and I dug up the document which I will provide the Revdex.com if you wish. In fact here is an exert-
"Account Management
If for any reason you do not want to take advantage of your free LiveCareer membership, you may delete this account."
This confirmation is the one and only correspondence I received from them. The key word is FREE. I already had a new job and by formality had to provide a one time free resume not a $477.60 a year scam preying on people not paying attention. I now have taken the time to save the original email and gather the actual moneys we feel were stolen from us. In this response section I do not see a way to attach the original confirmation email but will gladly send it in its entirety to the Revdex.com upon request. I think the $199 credit Live Career gave me is a start. But I am not going to be finished with this until I receive the rest of the money taken on my FREE account. The total taken was 11 payments of $39.80 totaling $437.80. Subtracting the $199 I was recently credited after getting the Revdex.com involved I am still owed $238.80. I expect to receive the $238.80 in credits and at that time I will call it good. It taught me to keep a better eye on things as people are out there looking to be dishonest with you.
Final Business Response /* (4000, 10, 2015/08/26) */
Thank you again for the opportunity to resolve this complaint from [redacted] O'[redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with 5 refunds in the amount of $39.80. As of August 3, 2015, Dana has received a refund of 5 charges, for a total refund amount of $199. We are not able to provide additional refunds.
We trust this resolves this issue.