Bold North America LLC

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on August 9, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 24, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 24, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 24, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.

Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.

Initial Business Response /* (1000, 5, 2015/12/15) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 26, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 11, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 11, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 11, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of December 12, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on September 30, 2014. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 15, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 15, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 15, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded Yolanda the amount of $39.80 on November 16, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/23) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of September 22, 2015.
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted] J. [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 15, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 1, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming Lori’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 1, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 1, 2016 Lori’s card was charged $39.80 for the applicable month of service. 
Although our monthly charges are not refundable, BOLD was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60.  Our customer service team refunded [redacted] the amount of $79.60 as of May 31, 2016. 
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 20, 2016/01/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 16 16, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of an additional $9.95 for a prorated monthly charge and the initial fee of $1.95, totaling $11.90. Our customer service team refunded [redacted] the amount of $11.90 as of January 26, 2016.
Initial Consumer Rebuttal /* (2000, 22, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept my refund ~ as that is what I was asking for.
But I don't appreciate them calling me a him in the response or stating that I didn't contact them on time. As I did per what their representatives told me that is all I could have done.
THanks you for your help

Initial Business Response /* (1000, 5, 2015/06/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 3, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 18, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 18, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 18, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of June 17, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
Thank you for all your assistance. I had requested a resolution from them on 5 month refunded and after Revdex.com contacted them, they did comply with my requested resolution. I am content to have the file closed but their response states that it was clear that I would be charged a monthly fee but I strongly believe that it was not clear on their web site that I was being committed to an overpriced service. I am one of many complaints against this company for misleading information on their website and others around the world have been affected in the same way as I. I am pleased that with the Revdex.com assistance I was able to have my middle ground offer accepted. Thank you, [redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on December 13, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 28, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 28, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on December 28, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of January 14, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
Thank you. They have resolved my issue. I think that you should be aware that when you sign up on my resume, at the very end it said if you are interested in joining a membership. If you decline, they still put you on it but don't tell you until you look at your receipt, in little words, of course(I looked after this incident). It's just deceiving. You click no and they still put you some monthly membership. Thank you for your time and help.
M. [redacted]

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 16, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 31, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 31, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 31, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 17, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 26, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 13, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 13, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on March 13, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $71.60. Our customer service team refunded [redacted] the amount of $71.60 as of July 10, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign up for this service therefore I expect a full refund of the $180.95. The information was not clear and I never received emails notifying me of this charge/service until I called them about the unapproved charges on July 9.
Final Consumer Response /* (3000, 12, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only signed up for one time use, not a subscription. I will accept this when the entire amount has been refunded. To date, no money except one $35.80 has posted to my checking account.
Final Business Response /* (4000, 16, 2015/08/26) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with 3 refunds in the amount of $39.80. As of July 23, 2015, [redacted] has received a refund of 3 charges, for a total refund amount of $119.40. We are not able to provide additional refunds.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 25, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80, as well as the initial charge of $1.95. Our customer service team refunded [redacted] the amount of $41.75 as of May 16, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 17, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 2, 2015 our system tried to charge [redacted]'s card $39.80 for the applicable month of service and was unsuccessful. After two more attempts, [redacted]'s card was charged for $39.80 on May 12, 2015.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 18, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the requested refund. Which was the desired result. Even though the business appears to be "saving face" with their erroneous explaination.

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further...

information from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please check under the name [redacted] B. [redacted].
Final Business Response /* (4000, 9, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s husband signed up for our Resume Builder services on November 11, 2014. The copy online clearly provided [redacted]'s husband with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted]'s husband chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 26, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted]'s husband could cancel before this monthly charge. Finally, [redacted]'s husband was also sent an email to the email address provided to us on the same day confirming [redacted]'s husband's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 26, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 26, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 4 monthly charge totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of August 31, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (2000, 11, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response and offer. I appreciate your cooperation.

Initial Business Response /* (1000, 9, 2014/04/01) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s son, [redacted], signed up for our Resume Builder services on September 25, 2013. The copy...

online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 10, 2013 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 10, 2013 to our recurring monthly service at $34.95 per month.'' Accordingly, on October 10, 2013, the card which [redacted] provided, was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of 6 monthly charges totaling $209.70. Our customer service team refunded [redacted] the amount of $209.70 on March 14, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 11, 2014/04/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 21, 2016. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 7, 2016 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 7, 2016 to our recurring monthly service at $35.80 per month.'' Accordingly, on March 7, 2016 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of March 22, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that refund, so thank you. It would have been appropriate and good business practices if a customer service agent could have nicely reversed the charge the day I called and explained the confusion. I'm sure it's possible they could see I only used it that one day and never went on line again as I stated. I called the day after the charge was posted so was obviously not trying to get something for free. I never did get their product to download correctly either. I still stand by my comment that their policy is not clear or obvious. There were 17 other complaints about them as well as mine, so I'm not the only one. I have a master's degree and am fairly wise to these things and did not notice the screens they speak of. I suggest if they want to run a good business they work on improving the product, making the customer more aware of thier commitment, and work with customer service agents to have the authority to reverse charges in situations like mine.

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further...

information from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].

Initial Business Response /* (1000, 5, 2015/03/26) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our Resume Builder services on January 15, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 30, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 30, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 30, the credit card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on March 12, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 10, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 25, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 25, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 25, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 29, 2015.
We trust this addresses any concerns you may have.

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 28, 2015.  The copy...

online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 15, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming Ronda’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May March 15, 2015 Ronda’s card was charged $39.80 for the applicable month of service. 
 
Although our monthly charges are not refundable, BOLD was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40.  Our customer service team refunded [redacted] the amount of $119.40 as of May 20, 2016. 
 
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/07/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 5, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 20, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 20, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 20, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on July 23, 2014.
We trust this addresses any concerns you may have.