Bournview Recovery Group

Dear Ms***, BRG has been contracted to collect on debt attached to your nameAn account for you was placed with our office on February 10, You did not contact our office until March 6, and at that time you did dispute the debtYour account was closed and returnedYou have not
received any more phone calls from this officeRegards, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Mr***BRG has been contracted to handle a personal business matter attached to your nameWe have carefully reviewed both callsThe representative you first spoke with terminated the phone call due to your tone and volume at which you spokeThe second representative answered all
questions that you had for him, and did not hang up on youAt no time did either representative have a chance to explain the purpose of the call so we are unsure how you have come to the conclusion that there was a fictitious loan or fictitious bank account involvedYou were provided our legal address on the call, please send a request if you need anything furtherYou will not be contacted again.BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameIn January you spoke with our office on two separate occasionsDuring these phone calls you verified you were the correct party and provided the information pertaining to the debtAt that time you agreed to
resolve the matter on a voluntary basisWhen you asked for our companies name and address it was provided to you and you were offered documentation to verify that the debt was placed with our officeIt was determined that you would not be resolving the debt when you became hostile and vulgar. You will not receive any more phone calls from this office and your account has been closed and returned.Regards,BRG

Dear Ms***,BRG has been contracted to collect on debt attached to your name. *** and *** *** ** *** ** *** are the two locations the requested documentation was sent to on 07/11/Also, after reviewing the call on 07/08/between our
representative and yourself, at no point was court mentionedIf you have proof to the contrary please provide itThe allegation that we somehow "scammed" you is completely untrueThe funds that were paid to this office will be available in the account from which they were drafted within the next ten business daysYou will receive no further communication from this office.BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameOn 01/30/you spoke with a representative and rectified the outstanding debtThe call has been thoroughly reviewedThe representative clearly stated that the original creditor was *** *** ***At no
time were you told the funds were going towards your debt with *** ***Furthermore, you state our representative said there would be a judgement placed against you, after review we respectfully disagree with you as it was never saidWe have no problem refunding your money if this is something you no longer wish to have satisfied.BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our sincerest apologies for the inconvenience that any phone calls placed in error to your number may have caused youYour phone number has been removed from our system and if you receive any calls of this nature in the future please be assured that they are not coming from our officeSincerely,
Bournview Recovery Group

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Afternoon, I got your email address from the response letter attached this morning and wanted to add one more thing to my follow up from this morning. However when I logged in I was unable to do soI reviewed the four (not 3) calls that were made and recorded back to this company. There was one curse in one of the calls when they kept toying with us and denying their scam. The representative was told he was full of *** after the third attempt to get information about their companyWhat they consider "threats" are us trying to find out who the owner of the company was, exposing their scam and then threatening to sue them for what they were doing. All reasonable considering they called us out of the blue, reciting personal information including social and then making up a non-existent debt, accusing us of defrauding a bank and wanting money for a debt that doesn't exist. They claimed it originated from the *** Holdings Group and taken out on 1/5/2014. *** is no longer in business because of this type of fraudSorry to be such a stickler about this but they have really upset and infuriated us. I want to be transparent through this process so that this company is really looked into and exposed. We did record all of the calls and am happy to furnish them to youThank youBelow are links about this scam. Ask BRG to give you copies of this supposed debt and their recordingshttp://www.***.orghttps://www.***.com
Regards,
*** ***

Dear Ms***,We apologize for the inconvenienceAs you state in your complaint we have a social security number that is different than yoursYou will not be contacted again as this debt does not belong to youWe can assure you that this will be properly resolved.Regards,BRG

Dear Ms***, BRG would like to apologize for any inconvenienceThe representative you spoke with never threatened court action in any formFurthermore, upon reviewing the call recordings, you had stated that you were working with a debt consolidation company and that they had found some loans
that didn't belong to youAt this point, we immediately ceased all activity per your request and awaited your returned call which never came(03/31/2016)The allegation that this office is a scam is unfounded, and simply untruePer your request, your money will be available within business days, you will receive no further communication from this officeRegards, BRG

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameWe would like to apologize for any lack of customer service you may have experienced while dealing with this officeThe documentation being sent through docusign which requires your signature and is password
protected is used for the protection of both parties and is a very common practiceWe will discontinue contacting you but are willing to work with you to rectify the situation with the original agreement if you so choose. Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I accept the response as my refund has been receivedThank you

Dear Ms***BRG had been contracted to handle a personal business matter attached to your nameWe apologize for any inconvenience due to the agency that you originally paid not handling the matter properlyYour debt has documented as paid prior and closedYou will receive no further contact
from this office.Regards,BRG

Dear Mr***BRG would like to apologize for any inconvenienceYour number has been removed from our system and you will receive no further contact.Regards,BRG

Dear Ms***BRG has been contracted to collect on debt attached to your nameOn 10/19/you spoke with a representative and entered into a payment arrangement to resolve said debtOn 10/21/you contacted the office back with several questions that the representative answeredYour
main concern seemed to be that our office has more than one phone numberWe have several different phone numbers as do most large officesYou reference our reviews on the Revdex.com website, roughly two thirds of the people on there have never even spoke with our officeIt's mostly libel and honestly quite disturbing that it's okay for a site to post these things without proofEither way, due to the circumstances we have decided to discontinue collection efforts and return your account to the current creditorYou will not receive any further calls from this office.Regards,BRG