Brave New Look

I had ordered a sheltie sweater from the company and pad by visai got an email confirmation from the company but never got an email saying that the order has been shippedIt says on the invoice that they will be sending a shipping confirmation separately once the order is completed and shippedNever received an emailOn numerous occasions I have sent them an email requesting more information and no one has ever responded to meAnd I never received my order

I saw a picture of these wonderful looking leggings and sweaters on Facebook, their website looked wonderful! I started processing an order and I was told the items (per the website) were in stock, this was in November Perfect timing for Christmas, I thought They immediately charged my credit card and then nothing happened Nothing shipped The company lied about the merchandise being in stock, saying that they "each order is custom made" and the website listed a shipping date I believe in early December Still okay for Christmas delivery, not happy that I was charged before the merchandise shippedFast forward past Christmas and many, many unanswered emails and facebook messages to the company (and discovering that lots and lots of people have had the same problem with this company) and still no merchandise I asked them to cancel the order many times, but again was told that they can't cancel because they are custom made...despite of course not being made at all!
I receive a shipping notice with a tracking number...still hasn't shipped after two weeks They say they delivered an item, still haven't received I have sent numerous emails and messages and still no merchandiseDO NOT ORDER FROM THIS COMPANY!!!

This company is a SCAM! I ordered leggings on 11/14/and it's now 12/26/and I still don't have themAfter countless emails to the company, I've only been responded to twice with the same super lame, automated responseThe response offers me a 15% discount code with them LOL like I'm going to use that
They took my money, I've not received my item, and they refuse to refundAVOID THIS COMPANY LIKE THE PLAGUEThey are AWFUL

I ordered a sweater on 11/14/and as of today, 12/7/have not seen my purchase or received a response from my emails to this company

I placed an order with this company on October 15thWhen a week went by and I received no information about my order I decided to check into the companyUpon looking at their social media I found that many other customers had placed order that they never receivedI emailed this company several times over the course of several days and received no responses other than automatedI tried reaching out to the company through social media and the company was incredibly rudeI finally received an email back telling me that it looked like they had a ship date for my itemThe ship date was October 25thTwo days later and my item still has not shipped and no one has answered meI'm assuming that this company is a scam and that they stole my money

This company deserves zero starsI ordered a bracelet from them over a month ago and I haven’t received anything from themI have written countless emails asking where my product is and have received nothing from themThis has been a horrible experienceDo not buy from this company

I ordered a pair of leggings...the money was immediately taken from accountThis was back in NovemberI have sent emails and have gotten the exact response each time

I ordered a bracelet from there have yet to receive it They took my money the day I purchased it I have emailed twice asking when the bracelet will ship they did get one response to me but it was with the same link to "track" your package that was given to me when I bought the bracelet No merchandise and no responses since that This company is scamming and using Face Book and Pay Pal to do it

I ordered a sweater for $on 12/The website stated that to receive orders by Christmas time they had to be placed before the 9th so by placing it on the 2nd I was sure I was in the clearThe charge went through automatically and my order was placedThis order has yet to be shipped and says it should take 1-weeks standard shippingNow my Christmas sweater won't even be able to be worn as a gift because it still isn't hereI have emailed the company over times with only reply and that was that they refused to give me a refund but would email me when it shipsThat's solves nothing! I want a refund so I can go buy something for them to have on ChristmasVery unprofessional and poor customer serviceNow they have just stopped replying even when I've asked theee times for a phone number to reach someone instead of through email8"I just want my order cancelled and money refunded

My autistic son saw an ugly sweater that he wanted to get his police officer brother for xmasWe ordered the sweater and his card was charged, but we have never received anythingI have tried numerous times to contact customer support but they never respondI have resorted to social media in efforts to warn others about them, but they delete my commentsWe either want the sweater or a refund

I placed a order for a sweater Dec Its has said its in shipping for over a mouth knowI have tried contacting this company may times via email but only one email back over a month ago from a *** *saying there was a delay and it was coming since, then no emails backthere ripping people off via facebook and insagram adsI still have not been contacted of seen the product I ordered

I purchased a pair of leggings on Sept 9,and funds were deducted from my US Bank acctI have contacted via email the Bravenewlook company and get automated replies but still over months has gone by and no leggings

On 10/7/I ordered Creighton university basketball braceletsI received an e-mail 10/stating they had been shipped but no tracking information was provided.On 10/I sent an e-mail requesting the tracking number since I had not yet received the itemsTheir reply (10/19) stated that the items were already shipped & that the shipping team had been notified-still no tracking # given.On 10/21, I sent another e-mail requesting tracking # or receipt of the braceletsNo response by this morning (10/25)I called American Express to dispute the charge todayI also sent them another message stating that & also that I was reporting them to Revdex.comI plan to contact Creighton University officials about this problem as wellI looked at the Facebook site todayI am not alone in this messThere are many reports of shipping problems & delaysOne post said she didn't receive her order until she contacted Capital One!

I ordered an order for Christmas back in the beginning of December I received half of my order before Christmas which was fine however the other half was part of presents as well I notified them to find out where my items were I got a pair of leggings within a week it was not right I ordered pair of navy with stars I got one pair of red with stars I received and email response the plainly said I received may package with no other response to my plea of it was incorrect

I have for the past months been trying to get the correct product from this company I ordered a Tampa Bay Rays Charm, received an Oakland A's charm I have called and let several messages, I have emailed them directly twice to no avail No return phone calls, no return emails just the wrong product that is already paid for This was suppose to be hear for Opening day, NOT Then Mothers day NOT I just want a Tampa Bay Lovin Girl Rearview Mirror charm as ordered and paid for

I ordered pair of leggings on Nov24, My credit card was charged right awayI finally received pair of leggings right before ChristmasThe only way they say to get in touch with them is through messenger on Facebook and when I try to send them a message it states they are not receiving messages at this time!!! I want my money back for the leggings I did not receive and also the pair I did receive are too big & I want to return themNo paperwork came in the bag that the leggings were sent in

I ordered leggings months agoI have tried contacting the company several times - I received a response the first time assuring me my package was on the way, and two months later, I still haven't received itI am no longer getting responses now and I would like a refund as I never received the item

I placed an order for corgi leggings on Dec8th as a Christmas gift for my roommateI thought this would be more than enough time to get something from CaliforniaSo it's about a week until Christmas I send them a message asking for an update and I get one back saying they have a high volume of orders and that they are trying to get me the best possible quality productSo I figure okay I'll just give her the gift for her birthday, mind you they've charged my card 40$ for thisSometime in January I receive an email saying they are shipping it, I keep checking them tracking info and it's still sitting in CaliforniaI send them another message in January asking about the fact that it's still sitting in their warehouse and I get yh exact same email that I got the first time so after that happens I wait a little bit and then about a month ago I requested a refund and I haven't heard anything back from them and there's literally no other info on how to contact them besides email and I'm

I ordered a sweatshirt on 11/from this companyWe were billed, but never received the productI have sent numerous emails and left a few voicemails to try and figure out how to get the item shipped to us or our money returnedI have not received any response from anyone at the companyI went on their online FB page and this seems to be an issue/scam because almost everyone had the same problem

I received a gift from Brave New LookHowever, once the product arrived (which took over a month), I found it to not fit and wanted to exchange itI emailed the company on December 29, and never received a responseI wanted to call the company but there was no phone number listed on their websiteI also reached out via social media, but have heard nothing back to date