Brave New Look

I never received the product that I paid for, did not get any response from email and Facebook support when looking for answers to why I have yet to receive the product I have already paid $forOrder was placed 12/6/16, UPS update on 12/15/states label has been created, "Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated"....this status has yet to be updated

I ordered a bracelet in October and the intermingled the "shipping" and "bill to" address and therefore, the United States Postal Service returned the itemUnfortunately, the return took over a month and thus, outside of the window of time to request a refund through my credit cardI have contacted the company numerous times via email and always receive the automated "someone will get back to you" message but no one ever doesThey got my money and I didn't get a braceletWhat a scam! I too wish I did my homework before orderingI will never order again from this company nor will I ever recommend anyone to order from this company!! They should be shut down but they know out of state customers will never file suit against them because of the expense involved

I ordered bracelets months ago.they put the wrong address on it twice, have emailed them numerous times with right address, have asked for a refundHave still never recieved eitherPost office said if they didn't pull the shipping label and correct it I would never recieve it, have told them this and they have still ignored me

I purchased a product on November 19th in which was supposed to take business days to reach meThey took payment immediately and the product was never receivedI tried numerous times to contact via email phone even Facebook and only get the same automated messagesAlso they delete the comments from social media to hide the fact that they are not making good to they're obligationsI ordered the product for a birthday and never got it even though I paid in full

This is not a real companyI ordered a blanket on their website A YEAR AGO and I contacted them multiple times and kept being told it was shipped but all they did was create a shipping label, not actually ship a packageI called them out for being frauds on Instagram and they blocked meI had to dispute it with my bankTheir “address” is just a mailbox and their phone number is not legitimate eitherThey will steal your moneyI wish I realized this before ordering from them because a year later I never received what I ordered

I ordered a pair of leggings on November Received a confirmation e-mail that said the order would ship on December 5, at the latestIt did NOT ship on December So on December I contacted themThey responded promptly and said they had received more orders than expected and it would take longer, but gave no estimated ship dateI e-mailed them and told them to cancel the order if it couldn't be shipped before Christmas, but haven't heard anything back$was paid via PayPal on November

I ordered from this company several weeks agoI received an item no where near what I purchasedI have emailed multiple times and have only gotten one response asking me to submit a picture of what I receivedI could not reply to their email, I had to send in a new customer service email and waitI have been waiting an additional days for a response now and have no other way to contact this company to rectify the situationEach customer service email gets a generic "we are too busy to help you at this time, we will get to you when we can"

Ordered pair of leggings on different datesFirst pair came and were okSecond pair arrived without a waistband, making them completely unwearableSent them an e-mail explaining the issue along with photos of both (to show that I expected the 2nd pair to be like the first)Got an auto-reply explaining the shipping process and that they will get back to me ASAPAfter waiting a week, I e-mailed them again (the phone # they provide on the website is not answered and only tells you to e-mail them)After several more attempts to e-mail them, I finally decided to fight the charge thru PayPalPayPal asked for them to respond w/in days and they failed to respond so I was awarded a refund (although it wasn't for the full amount and I'm trying to get a response from PayPal to explain why they did not refund me 100%)

I purchased one item, leggings, and the order was confirmed via email on 11/27/The order # *** was charged to my Pay Pal account in the amount of $on 11/27/I have never received the order despite sending many email contacts through their websiteAfter two emails I received a notice that they were backed up for the Christmas holidayI waited until they asked through that email and still no productI emailed the company on 12/25/12/26/17, 1/13/and 2/5/I have requested a refund and that has not happened eitherI have no product and no refundI am requesting your help in a resolution

I ordered leggings from this company and want to return them due to cheap quality material THere is no way to return them $for dollar store quality

Whatever you do, do NOT order from this company Order placed on 12-3- Not received to date 2-8- Have contacted company multiple times Told production problem Won't give refund either Cannot even get an ETA from the company or a phone number Revdex.com had phone number Of course no one answered phone Left message Calling governor and AG for CA now I am so done

I placed an order on November 14, To date (December 20th), I have not received a promised "shipment email" nor have I received the itemThey charged my credit card for $

I placed an order for a sweater on December 16, I have yet to receive my order or a refund even though I have repeatedly emailed per their instructions on their website and commented on their facebookI would like a refund of the money that I spent for an item that I never received

Took my money - never sent an order number or follow up email I have reached out to them 10+ times via email, the phone and social media with no response - not even an automated oneI have filed fraud charges through paypal An absolute scam Poor, poor customer service

I ordered five items from this company, but only received four of themI contacted the company a number of time via e-mailThey never responded to any of themI tried calling their number, but the number did not workI contacted them through Facebook on two different occasions, and they deleted both of my posts without answering them

Ordered $of items Dec 5th all christmas presents of course still waiting on deliveryNo one answers the phoneline and only automated emails back to youThe only person who responded was the social media rep who spends all day deleting all negative comments on all their social media you can tell because on the post they'll be several comments but when you click on them nothing appearsShe talked about how there's only people (single moms stop with the boo hoo I'm a single mom too) working for the company and they're really busy but please be patientTell me how is it your customers problem that you didn't hire enough people to handle your Christmas sales? Thank goodness I ordered through ***...I'm getting my money backSomething should be done about this company, it's ridiculous and deceiving and they're stealing money from hard-working people.Buyer beware!

My husband purchased a pair of leggings for me from Brave New Look back in JulyHe ordered them on July expecting to have them before my birthday (July 30) as they were supposed to be a giftHe emailed the company on July because he had not received an expected delivery dateHe was told they were expected to arrive on July He emailed again on July 27th when we had not received them asking for a refund because they weren't going to be there in time for my birthdayHe was refused a refund due to their policy "Unfortunately since our orders are custom and made-to-order, we cannot accept returns / cancellations at this timeHowever, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online." We received the leggings on August Per their sizing chart, I would need a si

I ordered T-shirts from them online in early February which was fully paid for with PayPalAfter weeks one T-shirt came along with the invoice for one shirt and a indication that the other one is on the wayI had to go on vacation so I didn't follow up until the end of MarchI never got the second one and emailed costumer supportThey asked me for the order information and gave me a new order / tracking number for the missing shirtI was concerned after the tracking number did not work after a weekWhen I contacted them again they repeated asking for my order info even though it was right on the reply emailI gave it to them again along with a copy of my paypal receiptThere was no reply after that for another weekThis was taking too long and I asked for a refundI did not get anymore replies from them after thatIt is May alreadyI have been scammed into paying double for a T-shirt and wasting time trying to solve it

I ordered a pair of swimming trunks on May 4th 2017, I have never received them, they were paid for at the time of orderI have attempted to contact the company twice with no return contact, my ORDER #***

I ordered two pair of legging in Doberman print on December One pair was received but wrong printSecond pair never receivedContacted company via their contact email lineNo satisfactory responseTried to call phone number from discover transaction timesLeft messageNo return callTried to call number from packager companyThey gave me a number to callAppears to be a personal number with in box fullNon responsive companyOne product that was received is dirtyOrder number ***