Brave New Look

Just please don't waist your time or moneyAfter you order and hear nothing from them, they will ignore you as you email and call multiple timeswaited months with nothingTime to file a complaint with my bank

I placed an order on 11/23/and have not received it yetMy credit card was already billedTheir tracking page said the estimated shipping date for my order was 12/4/I never received the email shipping notification nor the packageThey are committing fraud by billing the customer but not providing the items orderedI emailed them and have not gotten a good answer about where my merchandise is

I placed an order for a sweater on Nov I immediately recieved an automated order confirmationApproximately week later I had not recieved any further communications so I decided to contact them and request an order status updateI was advised that the order had not yet been shipped but they they would attempt to expedite, but could not make any guaranteesThe holiday part I had ordered the sweater for came and wentI emailed them again and requested the order be canceled and I be refundedThey advised me that I could not recieved a refundSeveral more emails have gone unansweredI did some research online and have found numerous similar complaints regarding products taking about a month to ship or more and them refusing refunds on orders that have not shippedI have filed a dispute with my bank over the charges are well

Purchased product online three months ago, received confirmation and money was taken from credit cardProduct never shipped and company does not respond to email or phone inquiries

Charged my credit card on November have not seen my order sent numerous e-mails
Disputed my order with credit card this company is garbage

I purchased a pair of yoga leggings for my wife who is a size The website advertised that their size Small included sizes 2-(their size chart)I've been trying for over weeks to exchange themI wasn't looking for my money back, just an exchangeI have called and left messages which stated they'd call backI have multiple emails back and forth with they're customer service person "***" with no resolutionI was asked to take a picture of them, which I did, and send as a new email to their customer supportI still have no resultsI then searched the internet for a contact number and found *** and spoke with *** who was extremely offensive by saying my wife's hips were "too big"I asked to speak with a supervisor and he said, "Maybe your wife should suck it!" I told him he was extremely office and I wanted a supervisorHe said, "Just kidding!" I asked again and he said, "OK!" A minute went by and a "Supervisor" named *** got on the phone and

I paid for a pair of leggings on November 16, I emailed the company on December 21, because my leggings still had not arrivedThe company responded with this email: "Hi there, Thanks for reaching out! I’m so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batchWe will be shipping this out anytime as soon as it is ready and send you an email with your tracking informationThank you for being awesome and we hope you enjoy your custom! Kind Regards, *** *." I still have not recieved the leggingsI emailed them AGAIN on January 10, They have not responded

I ORDERED BRACELETS FOR FAMILY FOR THE LOSS OF MY FATHERTHEY TOOK MY MONEY ON SEPT2017.THEY WERE SUPPOSED TO SHIP MY ORDER TO ME ON OCT 2, IT IS NOW 10/5/(IN COUPLE HRS) THEY HAVE NOT SHIPPED IT YETTHEY HAVE NOT ANSWERED THE PHONE, I HAVE BEEN CALLING FOR DAYS, THEY DON'T ANSWER EMAILS OR CONTACT MESSAGESOBVIOUSLY THEY ARE A SCAMMING COMPANYI WOULD LIKE THEM PUT OUT OF BUSINESS AND MY MONEY BACK IMMEDIATELYI DO NOT WANT THE MERCHANDISE NOWI WANT MY MONEY BACK $

I ordered a pair of leggings from their website and was charged immediately for the leggingsMonths later and I still have not received the product I paid forI have tried emailing customer service several times and I get the same response every time, that my money can't be refunded because they custom make their productsThey never provide a date for delivery, they refuse to refund my money and only rarely answer my emailsThere is no customer service number providedI believe this site to be a scam!

I placed an order for leggings on August 30, When I contacted them mid September, I was told they had gotten more orders than expected and it would be another couple weeks before deliveryBy October I hadn't heard from them, so I again sent an email and they sincerely apologized and said my order "slipped through the cracks" and they'd get right on itBy 30th October they still hadn't sent them

I placed an order for leggings and a pillow on 11/27/I have only received the pillow and after repeated attempts to contact this company, I only receive a generic email response backI have asked for a full refund with no response

I made a purchase that was guaranteed by ChristmasThe order never arrived and there was no response to repeated emails requesting info about my purchaseWhen I asked for a refund there was no response

Ordered leggings online with brave new lookOrder number *** on 11/16/Never received orderBank card was chargedCustomer service replies with canned response with little actual information

We ordered pair of leggings from Brave New Look for our daughter's birthdayWe paid $for these leggings and they did not fitI have tried several times to contact this company and they have not respondedI would not recommend buying from Brave New Look

I have attempted to follow the return/refund process via Brave New Look policyI have received automated email correspondence requesting a review of my recent experience with customer service: “From: *** Date: October 13, at 5:02:PM CDT To: *** Subject: How would you rate the support you received? Reply-To: Brave New Look Support support@ ##- Please type your reply above this line -## Hi there, We'd love to hear what you think of our customer servicePlease take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied” Unfortunately, I did not get any assistance from customer service prior to or following this emailI have attempted twice more to contact “Brave New Look Support”, to no availI bought two pairs of the same leggings in sizes medium and largeI bought two different sizes to try the fit, as I have never purchased from this comp

I placed an order for a T-shirt weeks agoIt has not shippedWhen I check the order online it lists an estimated ship date that has passed and says I'll be notified when it shipsI emailed customer support and received no responseThere is no phone number listed on their website or *** pagesWhen I called I immediately got a message saying no agents are available and to leave contact info and they'll get back to meSure they willPretty sure I've been scammedDo not order from this business!

I placed an order for a pair of leggings on 11/17/as a Christmas present for a friend that I still have not receivedThe estimated ship date for the item was 11/28/I paid with PayPalI have contacted them via email several times and opened a dispute though PayPalThey have yet to respond

I ordered a sweater on November 3, and have not received itI emailed them and they told me the batch was larger than expected and that the order would be delayed, and I have since emailed them twice asking for a refund and have not received a response

I placed an order with this company on 12/16/the estimated delivery time was on 12/25/17I paid $As of this date I haven't received any notification where my order is or the statusI had called and emailed this company 01/03/18, Only I get an automatic replied on what to do to track my orderI follow the steps but no newsI called too and the automated message states since 01/03/no agents available

I ordered a pair of leggings back in early November and have yet to receive themBrave New Look processed the credit card charge immediately and have made no effort to deliver the product, answer and emails or phone calls placed to find out the status of my order, or offer any resolutionI believe this is a scam online store and they have no intention of ever delivering productThey should be prosecuted