Brave New Look

ORDERED AN ITEM AND HASN'T SHIPPED IN DAYS THEY JUST SEND EMAILS SAYING, WE'RE MAKING YOUR ITEM ESPECIALLY FOR YOU IT'S A METAL ORNAMENT

I purchased two shirts from this company on November 6, and was charged on November for $I received a tracking number and info that the product would ship on I have not heard from the company other than the confirmation emailI followed up with an email on to check the status of my order - no responseToday I got online to do some research, and found that many other people had experienced the same thingI paid for merchandise that is not ever comingI attempted to further contact the company but there is no telephone number available

I purchased a bracelet through this company for my daughter in law for Christmas in NovemberI emailed them several times asking when my order was to be shippedAfter numerous attempts I received an email stating my order had been shipped...the only to find out that my order was undeliverableI then finally received my order after Christmas at the beginning of JanuaryI opened it to see it and it is not what I ordered! On the packing list it clearly states what I had ordered only to find that it is not what I got! I have called this company NUMEROUS times and have left messagesNo one will answerAll it says is "no support agents are available to take my call"Please help!

I ordered a pair of leggings from Brave new lookThey are not "soft and stretchy" as advertised and are WAY to smallI have emailed Brave new look times to get an exchange and have not received a responseThey do not have a phone number to call on their website so I'm not able to call themAt this point I just want my money backPlease help me

Placed my order in Nov Ordered a pair of leggings and a sweaterTook over a month to received my order said all items were shippedThe sweater was notHad to pay duty to recieve the package in CanadaWrote the company to say I would like to cancel my order for the sweater as I do not want to pay duty again and the item is not currently avalible and it has been two monthsEmailed the company times have not heard back from themMy order number is ***Police navidad sweater not received

I placed an order on 12/15/for a pair of leggings in the total amount of $On 1/19/Brave New Look billed my credit cardI have sent multiple emails, Facebook messages, messages sent on their website along with calling them to find when I can expect deliveryAs of today (1/17/17) I only received one response notating my order # and a UPS tracking # that was issued on 1/13/When I looked up the tracking #, the UPS website still shows that the product has not shippedMy credit card was billed over a month ago and the product has still not shipped yetI sent more message today (1/17/17) to request that they credit my account

11/9/2016: Brave New Look charged my credit card for $11/30/2016: I received an email from the company, stating that, "A shipment from order #1274663" is on the way"12/16/2016: I emailed ***, and request a status on my orderNo response12/17/2016: Regretfully, and in hindsight, I read the customer complaints on their Facebook pageThere are severalSubsequently, I filed a dispute with my credit card company

PLEASE DO NOT BUY FROM THIS COMPANY!!! I wished I would have read reviews online first before making a purchaseThey STEAL your money and NEVER send out the productIt's so sad how hard people work for their money and you have scammers that take advantage of their customersHorrible company!! They won't be in business much longer if this is how they treat people

I ordered sweaters on November 5, The company's policy is that orders ship 5-days after a "campaign" ends (they offer different designs for short "campaigns" and then ship, according to their website)The campaign for my sweater ended November or 9, I have complained several times, initially receiving the explanation that they were having supplier issues due to higher than expected demandI complained again and was offered 10% off of my next order (but the order had to be made by the end of 2016)On January 12, 2017, I received an email from the company that my order was on its way and was provided a link to a UPS tracking numberUPS shows that the tracking number was created on January 6, -- days prior to my email -- but as of today, January 19, 2017, the UPS website still says "A UPS shipping label has been createdOnce the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." I have continued to

I ordered bracelets on 12/1/I paid $US dollarsThe items were supposed to be shipped 12/I never got an emailI have emailed times sinceAlso I called their “customer service phone number” and left a messageThere is never a live person to speak withMy order # is ***They are Christmas presentsI have not gotten a package or a response and I want my money back

I ordered a product with the company online on 12/4/A pair of leggingsFirst it was business days and my item would be shipped outThen it turned into my estimated shipping date would be 12/18/Here it is the 12/21/and no word on my productNo emails, No phone calls, NothingThe company does not have a phone number you can reach them onThe one they do have just goes straight to voicemail and they never call you backThey never respond to the emails you send themJust always automated computer sent messages and never anyone personally talking to youI have gone to their Facebook page and have commented on numerous post they have made asking for info on my product and for someone to let me know whats goingThey delete my comments off their posts or report it as spamThey do not have a option for you to message them on their Facebook pageReading a number of reviews about this company and how more than half of the people are saying they never even receive their pu

I ordered a custom printed mug and pillow case on November 7thThe order confirmation indicates I would receive a shipping confirmation once the items were shippedI never didOn November 16th, one of the items arrived and it was mis-printed (the item was folded while printing resulting in a portion that is still white)Following their online instructions for damaged items, I used the "contact us" form on their website on November 16thNo one repliedOn November 18th, I e-mailed the company by replying to the order confirmation e-mail I receivedNo one repliedI sent a separate e-mail to the "support" e-mail provided on their website and did not hear backI was able to locate their phone number only on their Revdex.com profileWhen you call, no agents are ever availableYou must leave a messageI have yet to receive the mug in the mailIf you look at the comments under their ads on facebook, MANY others have similar complaintsThis is a regular issue and I have reported this com

I placed an order online on November 30thItems were supposed to arrive on December 8th! They were Christmas presents....Nothing They do not reply even by posting a concern directly on their website They replied once via Email asking for information, which I provided, then they never replied I called the (*** *** number and it goes straight to Voicemail! HORRIBLE Company Now filing a complaint with my bank since I paid with my Debit Card They took the money and did not fulfill my order!

On 10/I ordered political tees form this companyI never received a confirmation with an order number however, I noticed my bank account had been debited for the itemsI contacted the company by phone, automated inquiry, and email and received an order number about a week laterI entered my tracking info on their site and it said the products would ship on 10/I checked again today 11/and they have not shippedI have asked via phone and their online system to cancel the order and be reimbursed, I cannot get a responseSince my initial inquiries with the company they have taken down their phone number on their website and Facebook pageI only found it today on the Revdex.com siteThey have my moneyI do not have the product I ordered and the company is non-responsiveIf you look on their Facebook page you will see that I am not the only person with this complaint

I placed an order on May 8, 2018- order #*** in the amount of $ I have not not received this order to date and have reached out to their customer service department multiple times and have received automated responses I have tracked the order on the *** website and it has been in CA for over two weeks I am highly disappointed and frustrated with the service of this establishmentI wish to have a complete refund immediatley

On December 1st I purchased a T-shirt from this company, never received an order acknowledgement and after a week or so started tracking downFinally received an automated notice that basically gave me order number and stated expected to ship 12/Never updated and when I tried again several days later the same automated message came throughThen I phoned them and their message said, "*** *** * *** ** *** *** *** ***"I left a scathing message and hit social media only to find dozens of others in this same sinking ship! Amazingly today I received an email saying my order shipped with a tracking number that is from DHL Global which certainly indicates this is coming from overseasI do not believe at this point that anything will arrive in time for ChristmasTheir lack of communication and customer service is totally unacceptable and they should have stated that product would not ship for two weeks and then would take many times longer coming from overseasWhether this gift ever arrives remains to be seen but they were quick to process my credit card on the front endI would seriously take a look at their history before orderingI for one will not ever be using them again but they are still on Facebook and continue to advertiseNot good business operation!

Placed order on 11/ I have reached out to the company at least times with no response When I reached out on social media their social media person told me to stop posting or I would be blocked That person was no help at all Its 12/and I have not received my order and no one will help me at all

After seeing an advertisement on Facebook for election t-shirts, I ordered on 10/21/Realizing that they did not estimate shipping times on their website, I contacted customer service by email to try to gauge how long I would be expecting for my purchased and paid for itemsI got a form letter response saying that it usually takes 2-weeksRealizing that I may not get my shirts before the election, I attempted to contact the company to cancel my order with no responseThen when tracking my order, it said it would be shipped on 11/1/16, but that date has come and gone and I have heard nothing of my orderI have tweeted at the company trying to get some information/resolution without responseI have emailed again to get resolution and feel as though I'm being ignoredIt does not appear as though I'm the only person having this problemI take issue with the fact that they are advertising garments for an event (the presidential election) that they cannot deliver before the eve

I ordered a product online on June 27th, with an estimated ship date of July I emailed their customer service and was told that the items were "custom made" and they would contact me when they were ready to shipI haven't heard back from several follow up emails I have sentThey charged my debit card on the day I placed the order and have yet to deliver the product they charged me forBased on other online reviews, it looks like this company is a scam

I ordered a pair of leggings on 11/30/and was charged $I have not received the leggings yet and it is 9/5/I have requested a refund several times over the past monthsThe company refuses to give me a refund and continues to tell me they are shipping my productThe history of my contact attempts: 11/30/16: Purchase 2/6/17: Inquiry about product delivery 2/7/17: Request fro refund(No reply) 7/13/17: Request for Refund(No reply) 9/4/17: The company finally responded with this message: Hi, Thank you for reaching out and we're truly sorry for the delay! I've investigated your concern and see that your order was lost in the shipping processUnfortunately, we can no longer issue a refund on this as it has been a while and our system no longer allows refund for old ordersAt best, we will send you a replacementWe appreciate your patience with us as each order is custom madeWe're going to go back and remake this order just for you! You can track its progress here and chang