Brave New Look

Placed a xmas order in NovemberReceived a shipping confirmation that leggings were on the wayXmas came and went with no leggingsAfter numerous emails they finally said there was a problem and they were not shippedTold me they were being sent that dayStill no leggingsFew weeks later I get another shipping confirmation and this one actually is trackableLeggings arrive months later, only they aren't even the leggings I orderedEmailed companyNo response

I ordered a pair of holiday leggings on 11/26/for ChristmasMy credit card was charged $that week and I have reached out at least times demanding delivery infoI was only provided with an order number which led me to a tracking number that takes me to UPSs website where it says a label has been created and they will update delivery info once the package arrives at the UPS facility...which it never has and it's been a month! I demand a refund, but no one will respond to my emails and there is no phone number

Ordered pants for a Christmas gift Dec 1stItem was never received nor has it even been shippedContacted the business through Email and social media multiple times and never received a responseContacted seller again for a refund and still no responseMultiple users on Twitter have experienced the same issues as I have

I made an order on Dec 14thI haven't received anything from this company and read a lot of reviews that said that they were a scamThey sent me a shipping confirmation email, today, but the link says it's not updatedI'm pretty sure the package won't arrive

I am very pleasedOrdered a pair of leggings that came in with a hole in themContacted customer service they were very willing to help fix this and sent a new pairI will say it takes a while for them to finally get back to youThere are no people to talk to you have to do email and or leave a message on a mechineBut the issuwas fixed quickly after someone finally emailed me back

I ordered a customized bracelet that came but was incorrectI have attempted to contact them through their fb page, calling them, and emailNo response from them at all to have this resolved

I ordered a bracelet from this company and the bracelet broke after a few daysI emailed the company several times regarding the issueI even asked if it were possible to order a replacement I did receive one response with the individual promising to personally handle the issueAll she requested was a photo which I immediately suppliedUnfortunately, I never heard backI continued to email and even tried calling but only got an automated system asking me to leave a voicemailI did in fact leave a message with all of the info and history, but never heard back from anyone, In my last correspondence I said that my next email would be to the Revdex.com, but even that did not encourage them to respond to my issues

I purchased a pair of green Nordic greyhound leggings on 11/24/(online)I received an email in mid December that a UPS shipping label had been createdGreat so farI had not received the product two weeks later, so on 12/30/I contacted the company via email (no phone number available) to find out where my purchase wasMy credit card had been charged immediately, by the wayThey re-sent the same UPS label notificationI contacted them again, asking for a delivery dateThey replied two weeks later saying there had been unanticipated production delaysStill no projected delivery dateLast week I contacted them again, asking to cancel my orderTwo days ago they replied, saying they could not refund my money because the order was a custom-made item and could only have been canceled within the first hoursTheir consolation for the delay was a 15% discount on my next purchaseThere will not BE a next purchase, which I told themI am convinced that my item will not ever a

I placed an order with Brave New Look in excess of $seven weeks agoI have made seven attempts to contact the company with regards to my order, the only response I received was on the first attempt, when I was advised cancelling the order was not permitted by their terms and conditions

I made an online order 11/28/16; my credit card was charged 11/29/The order was for two pairs of leggings - one size medium, one size largeOn 12/23/I received one size extra large and to date have never received my orderI have contacted them a dozen times and the only response was to keep 'the extra pair' on them since it was their errorThe point is that I never received the two pairs I ordered and am currently out $for Christmas gifts that were never receivedI have the order number and two UPS tracking #s; one says received and the other is still in 'label created' statusI want my $refunded

I hesitated placing an order through Brave New Look originally due to their pricesHowever, the designs they offered couldn't be found elsewhere, and drew me inI have now been waiting WEEKS since placing my order to receive it, or any update, for that matterTwo auto-generated email responses to my inquiries, and that's all I've gotten from them

I purchased a pair of leggings from this business on December 8, When I had not received them, I emailed the company on January to ask where my order might beI emailed again January January 12, I received an email saying that the order was on the wayJanuary 24, I sent another emai because when I tracked my shipment, it had not yet been received by UPS and received a reply stating that they had NOT shipped my order*** *** *** *** *** ** *** *** *** *** * ** *** * *** *** *** *** ** *** *** ** ** *** ** *** ** *** * *** *** *** *** *** ** *** ** *** *** *** *** ** *** ** ** ** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** ** * *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** Today, I requested that my money$to be exact...be refunded, as it has been nearly

Ordered an item the first part of Decemberand as of now January 3, have not received my itemHave sent emails to no ends and only get an automated responseHave called the number listed only to get an automated recording with no replyHave left messages for a refund but no return calls or emails

Placed my order on 12/9/and have not received any order or communication from company about the status of my order despite two personal emails and one message that was placed on their websiteThere company sent a teaching number for a shipping label that was created but never shipped affording to the USPS

I ordered a thin blue line bracelet on December 6th, as a Christmas giftMy package arrived on December 30th and it is entirely the wrong itemThe bracelet I received is a Trump bracelet with a republican elephantMy packing slip even states I ordered a “thin blue line handcuff bracelet.” I have reached out to this company via email numerous times, tried calling and even attempted via FacebookMy first email was sent back on December (inquiring about my package delivery date) and I have yet to even hear back about that

Hello: I ordered Hanukkah Leggings online from Brave New Look on November I sent an email to them asking if they had updates on my order and that I didn't get a ship information email on November On the page of their website with my order status it says that the campaign ends on November 14th and the estimated ship date is November 21stIt also says my order will ship within two weeks after the campaign ends so I gave it a few days and have been checking my status updates page and have sent NUMEROUS messages on email and on Facebook, the only options givenThere is no phone number anywhereI see some people on Facebook are upset and some have gotten the products they ordered months later and some have gotten responses from the company on FacebookI did see they posted on someone else's Facebook post that sometimes item can take up to two months to arrive if they are backordered, but I received no notice that my item might be on backorderI would like it delivered, but I wo

I ordered an XL pair of leggings and they supposedly sent them, however, when measured they are more a medium size than XLI had emailed their customer service area and was told to send documentation showing the sizeThey have yet to respond to my emailI'd just like a refund for my leggingsI will gladly ship their product back to them

Terrible terrible companyOrdered a shirt in September and was told weeks delivery time- by mid October when I still hasn't received it, I emailed customer supportNo responseI called them out on Twitter a week later, and finally got an email saying they were back ordered and I'd get notification when my ordered shippedI immediately responded and asked that my order be canceled and I be issued a full refundNo responseI wrote again November 1st and made the same requestOn November 8th I received the shirt I no longer wanted- there is no way to return an item and no where on the site does it say final saleI emailed again, no responseI've complained on twitter and fb- no responseI've never had such a bad experience with a small company before

I purchased a shirt and a bracelet from BRAVENEWLOOK.*** on 12/5/On 12/12/I received the shirt which was mailed in a plain white envelope, no return address, no packing slip, no note stating my bracelet was on back order or was being made, nothingOn 12/13/I emailed the company asking for the status of the bracelet, no responseOn 12/14/I emailed the company asking about the status of the bracelet, no responseOn 12/15, 12/16, 12/19, and 12/I emailed the company again advising that I bought the bracelet for my daughter as a birthday giftHer birthday is 12/I just wanted to know if I was going to receive the bracelet by 12/21/still no responseI'm about to contact my credit card company to file a dispute because after reading the reviews about Bravenewlook here and on facebook I realize now that I've been ripped off

Item ordered Oct2ndBilled on Oct2ndItem never receivedVendor claims it was sent Oct19th but DHL tracking number is worthlessCompany not responding to repeated emails at their "support" address