To whom it may concern,Thank you for taking the time to reach out to us regarding the order placed by Ms ***It appears that Ms [redacted] indicated she was already disputing the charges several times when she first spoke to an agent who is a customer service executive, which is why an agent did not refund her right off the batI apologize for this misunderstandingI have issued a full refund back to Ms [redacted] card.The order has been refunded - Amount $vs Transaction [redacted]
My apologizes for the issues mentionedAs shown, the customer was refunded for their purchase as a sign of good faith.As shown within the Avas website for all users to view:Welcome to the Avas Flowers websiteWe are glad you're hereOur website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our servicesThese Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other servicesLegally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in [redacted] New Jersey, but we operate nationwide by working with local floristsWe also often use [redacted] and [redacted] for delivery, which we will cover in more detail below.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.11/30/4:16PM by [redacted] ( [redacted] )REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that this order was delivered on 11/and we did not receive any notice that there was an issue with this till 11/At this point, it was too late to question the designer on thisThe following is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
Complaint: [redacted] I am rejecting this response because: WellI would guess that when you have a busines that has an "F" rating with the Revdex.com and over 1,complaints with the Revdex.com it would only hurt them even more with an lame responseIt I find it interesting that they had no problem responding to the Revdex.com but would not return any of my phone calls , or any of the scheduled call backsAgain, very , very poor busines Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I'm sorry there has been such trouble with thisIf you have already disputed this, we can not offer any resolution and will work with your bank when they contact usIf this has not been done yet, please call us so we may resolve this
To whom it may concern,After review of the order for Mr [redacted] , we deem his complaint invalidMr [redacted] did not order $worth of flowersHe ordered an arrangement worth $Also, upon further review, we do see that the phone number for the recipient was in fact changed
Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The response offered is as follows and is within the Avas policies shown as a good faith resolution:The actual cost of the arrangement was shown as Blissfully Pink Bouquet PREMIUM Large @$The partial refund that was issued in the amount of $was as close to 50% of its cost as we are able to refund under the terms of our policies.The on line description is shown as follows:We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Product Description:A feminine and sophisticated aura radiates from our Blissfully Pink BouquetSoft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes with no indication of the amount of flowers that are to be used eitherThe florist used this recipe to fill the order to value:A vase with pink roses, red roses, stems pink alstro, stems pink lilies, purple waxflower, arranged tight with a pink bow to value.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIn some situations we may need to substitute two mini foil balloons for full size Mylar balloon.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip orall rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flowerDissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund
This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matterWe have since reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I am rejecting this response because: No where on your website does it make it CLEAR that this is a policy, especially when I paid for a specific delivery timeThe only mention that the delivery was not guaranteed was on the receipt that was sent to me AFTER I had already paidIf I knew that the delivery was NOT GUARANTEED even after paying EXTRA, I would have never purchased the flowers in the first place.You pulled a classic bait & switch approach to take my $and the priceless moment that my Mother will never have of her receiving her flowersYou not only stole my money but have ruined a holiday that was supposed to be specialSHE STILL HAS YET TO RECEIVE HER FLOWERS days after the expected delivery date!Refund me completely Regards,
This is in response to the complaint submitted by Ms [redacted] ,We have reviewed this rejection and do not understand why Ms [redacted] would feel that we have not reached out to herOur records show that this order was refunded in full on 5/We then called Ms [redacted] on the phone number provided in this complaint and left voicemail advising of this refund but asking her to please contact us if there were any further concernsWe also sent an email to the address provided in the complaint on 5/with the refund details though Ms [redacted] email security may have moved this to a spam folderThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
To Whom it May Concern,We have reviewed the order that Mr [redacted] placed on the 6th of February at 12:pmI do see that Mr [redacted] order was cancelled and refunded in full: The order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBusiness promised to refund value to my credit cardIf that doesn't happen within promised days, I will further pursue this complaint ID Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the credit and the amount quoted appears to be incorrect Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterUpon review, we have found that our local designer had a technical issue that prevented this order from processingAs this order is days old, we would need Ms [redacted] to contact us so we could re-take the payment information and process this refund.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service managementI see you are due a refund in the amount of Since this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at ###-###-#### so we may process this for you
Complaint: I am rejecting this response because: Thank you for expressing your apologies.Although, keeping the flowers is a nice gesture, having to go to the recipient to pickup only the vase is disrespectful and rude.A contract was agreed upon delivery of flowers on June 13th Delivery on June 6th was a breach of contract.In addition, after spending over minutes speaking with a customer representative and manager, then having to file a complaint with Revdex.com - I, respectfully reject your offerMy request is to have a full refund
Complaint: [redacted] I am rejecting this response because: After doing some research online, this is a very common problem with themIt is not good business etiquette to pay for something and never had it completed I will accept the refund, but the actions of this business were extremely poorI spent almost full hours getting hung up on, getting transferred and when I would talk to a live person, no one had a manager or supervisor and had to transfer me, which resulted in hang upsThere are numerous stories online of people that have yet to receive a refundThis saddens me that a business that is supposed to comfort people and bring them some type of happiness or comfort would take advantage of people this wayThey need to get there act together and stop the headachesMy poor friends mother had NO flowers at her service because of this, it wasn't even a formal funeralWhat a pathetic company to call and confirm the time of the service for [redacted] but they couldn't call to tell her that the flowers were delayed or the driver was lost or anythingthey just blew it off Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you for respondingYes, I would like a complete refund to my card, not a credit Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.08/06/11:32AM by [redacted] ( [redacted] )REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
To whom it may concern,Thank you for taking the time to reach out to us regarding the order placed by Ms ***It appears that Ms [redacted] indicated she was already disputing the charges several times when she first spoke to an agent who is a customer service executive, which is why an agent did not refund her right off the batI apologize for this misunderstandingI have issued a full refund back to Ms [redacted] card.The order has been refunded - Amount $vs Transaction [redacted]
My apologizes for the issues mentionedAs shown, the customer was refunded for their purchase as a sign of good faith.As shown within the Avas website for all users to view:Welcome to the Avas Flowers websiteWe are glad you're hereOur website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our servicesThese Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other servicesLegally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in [redacted] New Jersey, but we operate nationwide by working with local floristsWe also often use [redacted] and [redacted] for delivery, which we will cover in more detail below.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.11/30/4:16PM by [redacted] ( [redacted] )REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that this order was delivered on 11/and we did not receive any notice that there was an issue with this till 11/At this point, it was too late to question the designer on thisThe following is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
Complaint: [redacted] I am rejecting this response because: WellI would guess that when you have a busines that has an "F" rating with the Revdex.com and over 1,complaints with the Revdex.com it would only hurt them even more with an lame responseIt I find it interesting that they had no problem responding to the Revdex.com but would not return any of my phone calls , or any of the scheduled call backsAgain, very , very poor busines Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I'm sorry there has been such trouble with thisIf you have already disputed this, we can not offer any resolution and will work with your bank when they contact usIf this has not been done yet, please call us so we may resolve this
To whom it may concern,After review of the order for Mr [redacted] , we deem his complaint invalidMr [redacted] did not order $worth of flowersHe ordered an arrangement worth $Also, upon further review, we do see that the phone number for the recipient was in fact changed
Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The response offered is as follows and is within the Avas policies shown as a good faith resolution:The actual cost of the arrangement was shown as Blissfully Pink Bouquet PREMIUM Large @$The partial refund that was issued in the amount of $was as close to 50% of its cost as we are able to refund under the terms of our policies.The on line description is shown as follows:We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Product Description:A feminine and sophisticated aura radiates from our Blissfully Pink BouquetSoft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes with no indication of the amount of flowers that are to be used eitherThe florist used this recipe to fill the order to value:A vase with pink roses, red roses, stems pink alstro, stems pink lilies, purple waxflower, arranged tight with a pink bow to value.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIn some situations we may need to substitute two mini foil balloons for full size Mylar balloon.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip orall rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flowerDissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund
This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matterWe have since reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs shown, The order has been refunded - Amount: $vs Transaction [redacted] on 5/09/
I am rejecting this response because: No where on your website does it make it CLEAR that this is a policy, especially when I paid for a specific delivery timeThe only mention that the delivery was not guaranteed was on the receipt that was sent to me AFTER I had already paidIf I knew that the delivery was NOT GUARANTEED even after paying EXTRA, I would have never purchased the flowers in the first place.You pulled a classic bait & switch approach to take my $and the priceless moment that my Mother will never have of her receiving her flowersYou not only stole my money but have ruined a holiday that was supposed to be specialSHE STILL HAS YET TO RECEIVE HER FLOWERS days after the expected delivery date!Refund me completely Regards,
This is in response to the complaint submitted by Ms [redacted] ,We have reviewed this rejection and do not understand why Ms [redacted] would feel that we have not reached out to herOur records show that this order was refunded in full on 5/We then called Ms [redacted] on the phone number provided in this complaint and left voicemail advising of this refund but asking her to please contact us if there were any further concernsWe also sent an email to the address provided in the complaint on 5/with the refund details though Ms [redacted] email security may have moved this to a spam folderThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
To Whom it May Concern,We have reviewed the order that Mr [redacted] placed on the 6th of February at 12:pmI do see that Mr [redacted] order was cancelled and refunded in full: The order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBusiness promised to refund value to my credit cardIf that doesn't happen within promised days, I will further pursue this complaint ID Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the credit and the amount quoted appears to be incorrect Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterUpon review, we have found that our local designer had a technical issue that prevented this order from processingAs this order is days old, we would need Ms [redacted] to contact us so we could re-take the payment information and process this refund.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service managementI see you are due a refund in the amount of Since this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at ###-###-#### so we may process this for you
Complaint: I am rejecting this response because: Thank you for expressing your apologies.Although, keeping the flowers is a nice gesture, having to go to the recipient to pickup only the vase is disrespectful and rude.A contract was agreed upon delivery of flowers on June 13th Delivery on June 6th was a breach of contract.In addition, after spending over minutes speaking with a customer representative and manager, then having to file a complaint with Revdex.com - I, respectfully reject your offerMy request is to have a full refund
Complaint: [redacted] I am rejecting this response because: After doing some research online, this is a very common problem with themIt is not good business etiquette to pay for something and never had it completed I will accept the refund, but the actions of this business were extremely poorI spent almost full hours getting hung up on, getting transferred and when I would talk to a live person, no one had a manager or supervisor and had to transfer me, which resulted in hang upsThere are numerous stories online of people that have yet to receive a refundThis saddens me that a business that is supposed to comfort people and bring them some type of happiness or comfort would take advantage of people this wayThey need to get there act together and stop the headachesMy poor friends mother had NO flowers at her service because of this, it wasn't even a formal funeralWhat a pathetic company to call and confirm the time of the service for [redacted] but they couldn't call to tell her that the flowers were delayed or the driver was lost or anythingthey just blew it off Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you for respondingYes, I would like a complete refund to my card, not a credit Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.08/06/11:32AM by [redacted] ( [redacted] )REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]