Complaint: [redacted] I am rejecting this response because: I am available by email and they also have my cell phone numberI have not been contacted by them since 4/6/& my last message was letting them know that I was not satisfied with a $store coupon since I will not be a future customer (in response to Carmen's message stating that there was nothing else they can do for me & "sorry that [I'm] not happy with this")I can provide emails as proof Regards, [redacted]
my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us Need To Reschedule Some Deliveries:Occasionally when weather, inaccessibility to the locale, need for special ordering, or for whatever reason Products cannot be delivered on the date requested we may attempt to notify the sender as well as the recipient We may also need to reschedule delivery from hand delivered by the local florist to being shipped by UPS or FEDEX and we reserve the right to do so Unless we are specifically notified by the sender otherwise we will reschedule the delivery on the next available delivery dateIf this becomes necessary we provide a free luxury upgrade Delays in UPS/FEDEX delivered items due to weather issues or issues outside of our control will be scheduled for delivery at the soonest possible availability, and will not be refunded.Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The on line description of your arrangement is as follows:Our soothing Pastel Grace and Wonder Bouquet conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breath with no indication of the amount of flowers that are to be used either but it was filled to value by the florist based on the descriptionArtistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beauty
The Avas policy regarding the customers request for a refund: DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund The flowers will have to be picked up as per the policy to issue a refund for the flowersPlease respond as soon as the customer receives this email as we need to notify the florist
***THIS IS A Revdex.com COMPLAINT AND DO NOT RESOLVE OR DISCUSS W/CUSTOMERIT WILL BE RESOLVED THRU Revdex.com BY [redacted] !!***Please accept my sincere condolences for the loss of your motherI also apologize for the issues mentionedWhen the customer places the order, we email a copy of the invoice, on which, it shows what was orders and will be deliveredIt does state on that invoice: please take time to review your order details and our terms of serviceIf the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to [redacted] as soon as possible in order to correct the problemThe order was placed on 12/03/and that was when the invoice was sentThe arrangement was delivered for the funeral on 12/4/and that was when we were notified, which would have been to late to correct the arrangementThe customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaintThank you for your understanding
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and believe this is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs per the florist:We did not have any latex balloons but we sent extra Mylar balloons to replace the latex balloonsThe order was filled to value and delivered and confirms delivery on 01-14-at 05:PM ,Order left with Intended Recipient,person at home
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see there were two orders from you for this servicePlease let me know which is in question [redacted] - Standing oval sprayDelivered by Classey Flowers and Gifts TLO [redacted] - Funeral basketFan shape, one sidedColorful flowersDelivered by The Country Pebble [redacted] ***
Please accept my sincere condolences for your lossI've spoken to the funeral home and they do have a delivery confirmation in their florist sign bookIt was delivered as requested and the issue of non delivery has been resolvedThank you for your understanding, Robert
To whom it may concern,We deemed the complaint by Ms [redacted] invalid because we received a message form our florist stating that the recipient authorized the delivery driver to leave the arrangement outside on the back porch and forgot it was there"I called the client and they autorized the delivery person to leave the flowers outside the doorthe client had forgot that the flowers were sitting outside the door step if you have any cuestion please let me know thank you [redacted] ***
My apologizes for the issues mentionedA new arrangement, at no additional cost was shipped and they are expected to be delivered today via Fedx # [redacted] As indicated within the item purchased is the delivery information:Delivered via UPS/FEDEX in an award winning gift boxOther Items on the site are available for same day hand delivery by your local floristPlease call us if you need help, we are here to assist you- See more at: http://www.avasflowers.net/product/gerber-daisy-bouquet#sthash.66OkmI6G.dpufON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderThe customer must read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again 07/18/1:01PM REFUNDED ORDER The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I made telephone calls to Avas about the flower arrangements; each time I was placed on hold either the customer service representative informed me they were going to speak to their supervisor about the issueOn my last call, I spoke with someone named, "Remy" who agreed to call me back when I gave him my telephone number; Remy ask me if I can take a picture of the arrangements and, I said no because, Daleville is another city and, I live in Roanoke I never received any calls from Avas Radar Funeral Home contacted me about the flowers and, stated, "the flowers are Not what I ordered" and, ask me if I want the flowers I informed him, "No." The Director informed me, "he was going to set the arrangements in another room so it will not go to the church." I agreed I informed the staff at Avas, I was not going to pay for the order because I order a Spray for my mothers casket, not a stand up arrangement I further informed them, this was not acceptable Regards, [redacted] ***
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see the refund went through on our side Since the date of purchase and date of refund were the same, your bank may have removed the initial charge instead of processing a separate refund02/14/3:08PM by [redacted] ( [redacted] **)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
I am rejecting this response because:the flowers were sent for delivery for a specific occasion and now it is too late to replaceI would appreciate my refund as soon as possibleI am disappointedYour advertisement and the gentleman who placed my original order did not stand up to the what was promised
I do understand the customers comments but her original request was :Desired Settlement:We would like a refund since the services were never completed. As requested by the customer, we did refund the two orders in question and offered our sincere condolences too. This order was placed on line and if the customer had any issues with Avas flowers prior to placing the orders, the orders should not have been placed. This is not intended to be any sort of an excuse, just a comment. It was unfortunate that the arrangements were no delivered, for whatever reasons and the office was not represented at the funeral, for that , I do apologize.Our website states:Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:Prior to any charges being placed on an Avas order, the customer is able to fully view the order summary, which includes ALL applicable charges. At that point, the customer is able to either:1) Select, place order & accept our terms of service or2) decide to not proceed with the order. In this case, the customer saw, acknowledged, & chose to proceed with the order in question
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I do agree that we should resolve this issue, the only resolution I will accept is a full refundI do not want a partial store credit, as they offered prior to this, as I have no intention of using this service in the future Regards, [redacted] ***
ON LINE ORDER PROCESSING:Prior to any charges being placed on an Avas order, the customer is able to fully view the order summary, which includes ALL applicable chargesAt that point, the customer is able to either:1) Select, place order & accept our terms of service or2) decide to not proceed with the orderWheather the customer reads the terms of service or not, they are bound by those termsI do understand the customers request for a full refund but that is not offeredThe on line description of the arrangement ordered was as follows:stems Roses and Carnations@ $The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase with no indication of the amount of Roses or carnationsIt does specify "stems Roses and Carnations for $99.99"Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentimentsA medium Stuffed Animal was to be included too @$24.99, not specifying a teddy bearItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe photograph is a "depiction" of what the designer will make as similar as possible, not an exact copy of the photoThe customer was never told that the photo of the arrangement was to be delivered as shownThis compalint should be closed on the terms of the Avas policy that the customer accepted to when the order was finalizedA customer service representative had already responded to the customers complaint via email, which he did not acceptThat response stands, again, based on the Avas policies;We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of Our Substitution Policy for your viewing.Product Recipe: vase of red roses, red carnations, arranged tight roundy moundy style**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Please accept $in store credit towards a future purchaseThis is another complaint that should be marked as answered since we responded to the complaint based on the specific policies that the customer accepted when the order was placedThe customer stated:I purchased the set based on the photograph on the website which showed a huge beautiful bouquetThe request for a full refund is not offered to resolve the customer complaint
This is in response to the complaint submitted by Ms. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was... received. In our commitment to customers satisfaction, we have made an offer to refund 50% of the total charge. As this order was kept, we could not offer a full refund in this case. Unfortunately, this offer was refused by Ms. [redacted] .We understand that Ms. [redacted] remains unsatisfied, but we feel we have made a good faith effort to resolve this and this 50% refund offer does remain open.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs the customer was told, we were unable to find any order for this customerThe $money mentioned was temporary placed on hold by the customers bank until the order is confirmed by Avas, which it never wasThis order for whatever reason, was never processed or deliveredThis customer was notified through an email of the situationThe bank should reverse the temporary hold on the customers money and the points used will be placed back to the customers account within the next daysSince we do not have the customers money, we were not able to offer a refundThe customer needs to contact her bank to resolve the issues of a reversal of the $thank you for your understanding, Robert
Complaint: [redacted] I am rejecting this response because: I am available by email and they also have my cell phone numberI have not been contacted by them since 4/6/& my last message was letting them know that I was not satisfied with a $store coupon since I will not be a future customer (in response to Carmen's message stating that there was nothing else they can do for me & "sorry that [I'm] not happy with this")I can provide emails as proof Regards, [redacted]
my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us Need To Reschedule Some Deliveries:Occasionally when weather, inaccessibility to the locale, need for special ordering, or for whatever reason Products cannot be delivered on the date requested we may attempt to notify the sender as well as the recipient We may also need to reschedule delivery from hand delivered by the local florist to being shipped by UPS or FEDEX and we reserve the right to do so Unless we are specifically notified by the sender otherwise we will reschedule the delivery on the next available delivery dateIf this becomes necessary we provide a free luxury upgrade Delays in UPS/FEDEX delivered items due to weather issues or issues outside of our control will be scheduled for delivery at the soonest possible availability, and will not be refunded.Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The on line description of your arrangement is as follows:Our soothing Pastel Grace and Wonder Bouquet conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breath with no indication of the amount of flowers that are to be used either but it was filled to value by the florist based on the descriptionArtistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beauty
The Avas policy regarding the customers request for a refund: DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund The flowers will have to be picked up as per the policy to issue a refund for the flowersPlease respond as soon as the customer receives this email as we need to notify the florist
***THIS IS A Revdex.com COMPLAINT AND DO NOT RESOLVE OR DISCUSS W/CUSTOMERIT WILL BE RESOLVED THRU Revdex.com BY [redacted] !!***Please accept my sincere condolences for the loss of your motherI also apologize for the issues mentionedWhen the customer places the order, we email a copy of the invoice, on which, it shows what was orders and will be deliveredIt does state on that invoice: please take time to review your order details and our terms of serviceIf the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to [redacted] as soon as possible in order to correct the problemThe order was placed on 12/03/and that was when the invoice was sentThe arrangement was delivered for the funeral on 12/4/and that was when we were notified, which would have been to late to correct the arrangementThe customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaintThank you for your understanding
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and believe this is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs per the florist:We did not have any latex balloons but we sent extra Mylar balloons to replace the latex balloonsThe order was filled to value and delivered and confirms delivery on 01-14-at 05:PM ,Order left with Intended Recipient,person at home
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see there were two orders from you for this servicePlease let me know which is in question [redacted] - Standing oval sprayDelivered by Classey Flowers and Gifts TLO [redacted] - Funeral basketFan shape, one sidedColorful flowersDelivered by The Country Pebble [redacted] ***
Please accept my sincere condolences for your lossI've spoken to the funeral home and they do have a delivery confirmation in their florist sign bookIt was delivered as requested and the issue of non delivery has been resolvedThank you for your understanding, Robert
To whom it may concern,We deemed the complaint by Ms [redacted] invalid because we received a message form our florist stating that the recipient authorized the delivery driver to leave the arrangement outside on the back porch and forgot it was there"I called the client and they autorized the delivery person to leave the flowers outside the doorthe client had forgot that the flowers were sitting outside the door step if you have any cuestion please let me know thank you [redacted] ***
On 5/- the customer was refunded in full
My apologizes for the issues mentionedA new arrangement, at no additional cost was shipped and they are expected to be delivered today via Fedx # [redacted] As indicated within the item purchased is the delivery information:Delivered via UPS/FEDEX in an award winning gift boxOther Items on the site are available for same day hand delivery by your local floristPlease call us if you need help, we are here to assist you- See more at: http://www.avasflowers.net/product/gerber-daisy-bouquet#sthash.66OkmI6G.dpufON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderThe customer must read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again 07/18/1:01PM REFUNDED ORDER The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I made telephone calls to Avas about the flower arrangements; each time I was placed on hold either the customer service representative informed me they were going to speak to their supervisor about the issueOn my last call, I spoke with someone named, "Remy" who agreed to call me back when I gave him my telephone number; Remy ask me if I can take a picture of the arrangements and, I said no because, Daleville is another city and, I live in Roanoke I never received any calls from Avas Radar Funeral Home contacted me about the flowers and, stated, "the flowers are Not what I ordered" and, ask me if I want the flowers I informed him, "No." The Director informed me, "he was going to set the arrangements in another room so it will not go to the church." I agreed I informed the staff at Avas, I was not going to pay for the order because I order a Spray for my mothers casket, not a stand up arrangement I further informed them, this was not acceptable Regards, [redacted] ***
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see the refund went through on our side Since the date of purchase and date of refund were the same, your bank may have removed the initial charge instead of processing a separate refund02/14/3:08PM by [redacted] ( [redacted] **)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
I am rejecting this response because:the flowers were sent for delivery for a specific occasion and now it is too late to replaceI would appreciate my refund as soon as possibleI am disappointedYour advertisement and the gentleman who placed my original order did not stand up to the what was promised
I do understand the customers comments but her original request was :Desired Settlement:We would like a refund since the services were never completed. As requested by the customer, we did refund the two orders in question and offered our sincere condolences too. This order was placed on line and if the customer had any issues with Avas flowers prior to placing the orders, the orders should not have been placed. This is not intended to be any sort of an excuse, just a comment. It was unfortunate that the arrangements were no delivered, for whatever reasons and the office was not represented at the funeral, for that , I do apologize.Our website states:Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:Prior to any charges being placed on an Avas order, the customer is able to fully view the order summary, which includes ALL applicable charges. At that point, the customer is able to either:1) Select, place order & accept our terms of service or2) decide to not proceed with the order. In this case, the customer saw, acknowledged, & chose to proceed with the order in question
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I do agree that we should resolve this issue, the only resolution I will accept is a full refundI do not want a partial store credit, as they offered prior to this, as I have no intention of using this service in the future Regards, [redacted] ***
ON LINE ORDER PROCESSING:Prior to any charges being placed on an Avas order, the customer is able to fully view the order summary, which includes ALL applicable chargesAt that point, the customer is able to either:1) Select, place order & accept our terms of service or2) decide to not proceed with the orderWheather the customer reads the terms of service or not, they are bound by those termsI do understand the customers request for a full refund but that is not offeredThe on line description of the arrangement ordered was as follows:stems Roses and Carnations@ $The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase with no indication of the amount of Roses or carnationsIt does specify "stems Roses and Carnations for $99.99"Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentimentsA medium Stuffed Animal was to be included too @$24.99, not specifying a teddy bearItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe photograph is a "depiction" of what the designer will make as similar as possible, not an exact copy of the photoThe customer was never told that the photo of the arrangement was to be delivered as shownThis compalint should be closed on the terms of the Avas policy that the customer accepted to when the order was finalizedA customer service representative had already responded to the customers complaint via email, which he did not acceptThat response stands, again, based on the Avas policies;We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of Our Substitution Policy for your viewing.Product Recipe: vase of red roses, red carnations, arranged tight roundy moundy style**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Please accept $in store credit towards a future purchaseThis is another complaint that should be marked as answered since we responded to the complaint based on the specific policies that the customer accepted when the order was placedThe customer stated:I purchased the set based on the photograph on the website which showed a huge beautiful bouquetThe request for a full refund is not offered to resolve the customer complaint
This is in response to the complaint submitted by Ms. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was... received. In our commitment to customers satisfaction, we have made an offer to refund 50% of the total charge. As this order was kept, we could not offer a full refund in this case. Unfortunately, this offer was refused by Ms. [redacted] .We understand that Ms. [redacted] remains unsatisfied, but we feel we have made a good faith effort to resolve this and this 50% refund offer does remain open.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs the customer was told, we were unable to find any order for this customerThe $money mentioned was temporary placed on hold by the customers bank until the order is confirmed by Avas, which it never wasThis order for whatever reason, was never processed or deliveredThis customer was notified through an email of the situationThe bank should reverse the temporary hold on the customers money and the points used will be placed back to the customers account within the next daysSince we do not have the customers money, we were not able to offer a refundThe customer needs to contact her bank to resolve the issues of a reversal of the $thank you for your understanding, Robert