Please accept my sincere condolences for the lossThe delivery time indicated was when the driver returned to the shop and not the time of deliveryThe florist delivered it between 9:and 9:30AM, prior to the service as requestedI do apologize for that incorrect timeThe on line description of the arrangement was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, gerbera daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult timeThere is no indication of the amount of flowers that are to be used either.The florist used this recipe to fill the arrangement to value:A tall tall vase of pastel color flowers including; stems of white lilies, pink/orange roses, snaps,stock flowers and pink gerber daisiesIt included; green button poms, lavender monte casino, waxflower and a bow.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/pastel-sympathy-vase#sthash.f6Kr5xBs.dpufA partial refund of $was offered, accepted and issued: refunded - Amount: $vs Transaction [redacted] on 9/30/reward points were deposited into the customers Avas Flowers account as offered and acceptedShown below is the notification policy:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I do understand the customers was dealing with the death and did not call to express their displeasure with the arrangement within the hour required time frameWe have closed this file in our records and thank you for your understanding, Robert
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I see that you have spoken with our customer service since this has come in and were refunded in fullThe local designer also advised that a free red, white and blue arrangement would be sent free of charge
As indicated in my response: I've spoken to the florist who did apologizeThey will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issuesThe recipient will keep the flowers
ORDER# [redacted] , in order to resolve this complaint, the cost of the arrangement in the amount of $has been refunded as shown:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My apologizes for the issues mentioned.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderAs shown, within the Avas website, the description of what was ordered: Our Touch of Spring Basket @$is a blossoming expression of Springs delightTulips, daisies and Gerbers are arranged beautifully and presented in a lovely wicker basketIt will create a warm sentiment of charm, grace and beautyThe description has no indication of the amount of flowers that are to be used since, that is based on it's valueIt was filled by the designer to value using the recipe requestedItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe designer filled the basket with Gerbers, tulips, daisies and spider mums to valueSubstitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution Policies
Complaint: [redacted] I am rejecting this response because: The amount of effort it took on my part to stop Ava's flowers from menesing E-mails was reprehensibleUnsubscribing on their website has no effect, person to person conversation had no effect! Ava's response that the customer comes first? They should be on the receiving end! What would their response be then? Not only the E-mail problems with Ava's flowers, the bouquet was wilted and the vase was chipped! Hidden charges for " out of our delivery are area" and " after delivery time"! Is in the middle of town out of their delivery area? Is any time on day on August 1st on Tuesday not a delivery time? Regards, [redacted] ***
Please accept my sincere condolences for your loss and my apologizes for the issues mentioned As per the customers comments, they were they going to file a dispute with their Credit card company and based on that comment, we will no respond to this complaintWe will address their issues with their bank and thank you for your understanding
This is in response to the complaint submitted by Ms. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We believe... this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $vs Transaction [redacted]
ORDER [redacted] , please accept my sincere condolences for your lossItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe recipe that the florist should use is based on availability of the flowers as indicated and is under the substitution policy:Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsThe actual on line description of your arrangement : Pink & White Sympathy Floor Basket has Soothing pink and white flowers which are gathered into a one-sided fan-shaped arrangement to sit elegantly on the floor with no indication of the type or the amount of flowers that are to be used either- See more at: http://www.avasflowers.net/product/pink-white-sympathy-floor-basket#sthash.gsWQu...⇄ florist used fresh flowers; pink roses, pink carnations, pink gladiolas, white gladiolas and pink daisies filled to valueON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usAvas Flower Terms of ServiceWelcome to the Avas Flowers website We’re glad you’re here Our website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our services These Terms of Service (hereinafter, the “Agreement”) state the terms and conditions that govern your use of this website and our other services Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsBecause we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this Agreement You can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us
This is response to the complaint submitted by Mr***,We understand the importance of every floral orderAVAS Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and we believe we have reached resolution on this The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because: I never received either of the $refunds that were claimed by the business to have been credited to my account Regards, [redacted]
To whom it may concern:In regards to your order placed on 1/19/17, our records show that the full amount purchased has been refunded as of 1/23/Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I am waiting action to be taken through my credit card company Hopefully this will be resolved within the next days Regards, [redacted] ***
TO Whom it may concern,According to our records there was an attempted delivery notated on this order on the 20th of December, we do show a delivery confirmation made on the 21st of December due to the fact that no one was home at the initial attempt.We do also show the the customer was refunded for the incorrect balloon delivered with the arrangement
Complaint: [redacted] I am rejecting this response because: I have received three (3) delivery notices and AVAS florist has yet to deliver the flowers for a funeral that was over a week ago I think this company maybe a scam using the legitimate name of a florist, but only collecting the money I want a full refund from the cooperate office Regards, [redacted] ***
I see this order was on the web and express delivery was not selectedWithout this, we can not specify a delivery time This is from our website:Can I specify the time of delivery?We will do our best to meet your delivery requirements Let us know what you are looking for in special instructions when ordering online or over the phone It is not practical to specify an exact time however before 2PMAfter 1PM type of requests we can usually meet When it comes to schools, businesses and sympathy service times we understand the time sensitive natureSometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times$of store credit was issued as a courtesy, but we would not be able to provide that as a refund
Please accept my sincere condolences for the lossThe delivery time indicated was when the driver returned to the shop and not the time of deliveryThe florist delivered it between 9:and 9:30AM, prior to the service as requestedI do apologize for that incorrect timeThe on line description of the arrangement was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, gerbera daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult timeThere is no indication of the amount of flowers that are to be used either.The florist used this recipe to fill the arrangement to value:A tall tall vase of pastel color flowers including; stems of white lilies, pink/orange roses, snaps,stock flowers and pink gerber daisiesIt included; green button poms, lavender monte casino, waxflower and a bow.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/pastel-sympathy-vase#sthash.f6Kr5xBs.dpufA partial refund of $was offered, accepted and issued: refunded - Amount: $vs Transaction [redacted] on 9/30/reward points were deposited into the customers Avas Flowers account as offered and acceptedShown below is the notification policy:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I do understand the customers was dealing with the death and did not call to express their displeasure with the arrangement within the hour required time frameWe have closed this file in our records and thank you for your understanding, Robert
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I see that you have spoken with our customer service since this has come in and were refunded in fullThe local designer also advised that a free red, white and blue arrangement would be sent free of charge
As indicated in my response: I've spoken to the florist who did apologizeThey will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issuesThe recipient will keep the flowers
ORDER# [redacted] , in order to resolve this complaint, the cost of the arrangement in the amount of $has been refunded as shown:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My apologizes for the issues mentioned.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderAs shown, within the Avas website, the description of what was ordered: Our Touch of Spring Basket @$is a blossoming expression of Springs delightTulips, daisies and Gerbers are arranged beautifully and presented in a lovely wicker basketIt will create a warm sentiment of charm, grace and beautyThe description has no indication of the amount of flowers that are to be used since, that is based on it's valueIt was filled by the designer to value using the recipe requestedItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe designer filled the basket with Gerbers, tulips, daisies and spider mums to valueSubstitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution Policies
Complaint: [redacted] I am rejecting this response because: The amount of effort it took on my part to stop Ava's flowers from menesing E-mails was reprehensibleUnsubscribing on their website has no effect, person to person conversation had no effect! Ava's response that the customer comes first? They should be on the receiving end! What would their response be then? Not only the E-mail problems with Ava's flowers, the bouquet was wilted and the vase was chipped! Hidden charges for " out of our delivery are area" and " after delivery time"! Is in the middle of town out of their delivery area? Is any time on day on August 1st on Tuesday not a delivery time? Regards, [redacted] ***
Please accept my sincere condolences for your loss and my apologizes for the issues mentioned As per the customers comments, they were they going to file a dispute with their Credit card company and based on that comment, we will no respond to this complaintWe will address their issues with their bank and thank you for your understanding
This is in response to the complaint submitted by Ms. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We believe... this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $vs Transaction [redacted]
ORDER [redacted] , please accept my sincere condolences for your lossItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe recipe that the florist should use is based on availability of the flowers as indicated and is under the substitution policy:Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsThe actual on line description of your arrangement : Pink & White Sympathy Floor Basket has Soothing pink and white flowers which are gathered into a one-sided fan-shaped arrangement to sit elegantly on the floor with no indication of the type or the amount of flowers that are to be used either- See more at: http://www.avasflowers.net/product/pink-white-sympathy-floor-basket#sthash.gsWQu...⇄ florist used fresh flowers; pink roses, pink carnations, pink gladiolas, white gladiolas and pink daisies filled to valueON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usAvas Flower Terms of ServiceWelcome to the Avas Flowers website We’re glad you’re here Our website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our services These Terms of Service (hereinafter, the “Agreement”) state the terms and conditions that govern your use of this website and our other services Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsBecause we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this Agreement You can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us
This is response to the complaint submitted by Mr***,We understand the importance of every floral orderAVAS Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and we believe we have reached resolution on this The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because: I never received either of the $refunds that were claimed by the business to have been credited to my account Regards, [redacted]
To whom it may concern:In regards to your order placed on 1/19/17, our records show that the full amount purchased has been refunded as of 1/23/Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I am waiting action to be taken through my credit card company Hopefully this will be resolved within the next days Regards, [redacted] ***
TO Whom it may concern,According to our records there was an attempted delivery notated on this order on the 20th of December, we do show a delivery confirmation made on the 21st of December due to the fact that no one was home at the initial attempt.We do also show the the customer was refunded for the incorrect balloon delivered with the arrangement
To whom it may concern,Customer purchased a standard size arrangement and received what she paid for
Complaint: [redacted] I am rejecting this response because: I have received three (3) delivery notices and AVAS florist has yet to deliver the flowers for a funeral that was over a week ago I think this company maybe a scam using the legitimate name of a florist, but only collecting the money I want a full refund from the cooperate office Regards, [redacted] ***
I see this order was on the web and express delivery was not selectedWithout this, we can not specify a delivery time This is from our website:Can I specify the time of delivery?We will do our best to meet your delivery requirements Let us know what you are looking for in special instructions when ordering online or over the phone It is not practical to specify an exact time however before 2PMAfter 1PM type of requests we can usually meet When it comes to schools, businesses and sympathy service times we understand the time sensitive natureSometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times$of store credit was issued as a courtesy, but we would not be able to provide that as a refund
To whom it may concern:After sifting through his order, I did not see a delivery confirmation on my endThere was a price change in Mr [redacted] case