This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter As per her request we have issued an additional refund to accuarately reflect what this arrangment should have been.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms [redacted] ,We have reviewed this rejection and have now had this order refunded in full.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business applied a store credit to an account that they arranged--in what I was told was the only option--but glad to read that they will now be issuing me a refund to my credit card I will look for that credit in the next days and hope that the business issues the refund to my card Much thanks to the Revdex.com of NJ Regards, [redacted]
Please accept my sincere condolences for your loss and my apologizes for the issued mentioned tooThe service/viewing was at 11am and the florist got the orders there at 10:and were left in the flower room as is usually doneThe funeral home is responsible to have the flower arrangement brought into the correct room where the service isThe arrangement was in a basket with many red spray roses, litrais, fugie mums and daisy's and baby's breath tooIt was filled to valueNo photograph was provided to dispute was was delivered eitherA partial refund for the express delivery charges was refunded to the customer as a sign of good faith on 1/26/as shown:refunded - Amount: $vs Transaction [redacted]
My apologizes for the issues mentionedThis order was placed on line on 5/to be delivered to a home in [redacted] for a Peace Lily plant @$49.99, sympathy card @$and handling/service charges @$for a total of @$67.93.The invoice for that sale was emailed to the customer for their reviewOn 5/23, the florist did not have a Peace Lily plant available and the customer was contactedA basket with green plants was approved and delivered on 5/at the same dollar amount of original sale In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times.I apologize for any inconvenienceAs a matter of satisfying you in regards to your recent order, I can issue a partial refund of $9.99, back to your credit card that was used at the time of your purchaseWould like me to take care of that for your today?
my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usCancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when available
My apologizes for the early deliveryI've spoken to the florist who did apologizeThey will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issuesThe recipient will keep the flowersThank you for your understanding, RobertA refund is not offered since the flowers were delivered and will be replaced too at no additional cost to the customer
Complaint: [redacted] I am rejecting this response because:it says in the policy to contact them within hours I contacted them the day of the funeral I even sent them pictures so it says in the policy contact them within hours if you are not satisfied with the product they will give u a refund or store credit I got I got my shipping back thanks a lot these people should be ashemed of what they did and I will make sure that anyone that goes through this site knows that they are not a good company Regards, [redacted]
From: [redacted] [mailto: [redacted] ] Sent: Sunday, May 15, 8:AMTo: Revdex.com < [redacted] >Subject: RE: Your complaint has been received Revdex.com, I would like to inform you that my complaint has been satisfied by Avas flowersThank you for your help [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderWe can only discuss an order with the customer and not the recipient
The order has been refunded - Amount: $vs Transaction [redacted] .ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policies Whether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderPlease read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyService FeeOur Standard Service Fee for florist hand delivered flowers is $ All UPS/FedEx delivered items have a service fee of $
This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedIn our commitment to customers satisfaction, we have made several attempts to reach Mr*** in order to resolve the issue but have not been able to reach himAs this order was placed over days ago, we would need him to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since tried to reach Ms*** but have not been successfulWe will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have made contact to resolve this.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology, I have refunded an additional $directly back to your card
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and believe this is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms. ***,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since reached out to... Ms. [redacted] and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see that $was refunded on 8/In order to process a full refund, the local designer would have had to retrieve the unsatisfactory product I also see that customer service has issued $of store credit for any future order anywhere in the countryUnfortunately we can not do anything with a quality issue that occurs weeks after delivery
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received so we offered to have a replacement arrangement sent as an apology for thisSince this was refused, we have had this order fully refunded as we would for any customer in the same situationThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter As per her request we have issued an additional refund to accuarately reflect what this arrangment should have been.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms [redacted] ,We have reviewed this rejection and have now had this order refunded in full.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business applied a store credit to an account that they arranged--in what I was told was the only option--but glad to read that they will now be issuing me a refund to my credit card I will look for that credit in the next days and hope that the business issues the refund to my card Much thanks to the Revdex.com of NJ Regards, [redacted]
TO Whom it may concern,According to our records the order has been cancelled and refunded in full
Please accept my sincere condolences for your loss and my apologizes for the issued mentioned tooThe service/viewing was at 11am and the florist got the orders there at 10:and were left in the flower room as is usually doneThe funeral home is responsible to have the flower arrangement brought into the correct room where the service isThe arrangement was in a basket with many red spray roses, litrais, fugie mums and daisy's and baby's breath tooIt was filled to valueNo photograph was provided to dispute was was delivered eitherA partial refund for the express delivery charges was refunded to the customer as a sign of good faith on 1/26/as shown:refunded - Amount: $vs Transaction [redacted]
My apologizes for the issues mentionedThis order was placed on line on 5/to be delivered to a home in [redacted] for a Peace Lily plant @$49.99, sympathy card @$and handling/service charges @$for a total of @$67.93.The invoice for that sale was emailed to the customer for their reviewOn 5/23, the florist did not have a Peace Lily plant available and the customer was contactedA basket with green plants was approved and delivered on 5/at the same dollar amount of original sale In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times.I apologize for any inconvenienceAs a matter of satisfying you in regards to your recent order, I can issue a partial refund of $9.99, back to your credit card that was used at the time of your purchaseWould like me to take care of that for your today?
my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usCancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when available
My apologizes for the early deliveryI've spoken to the florist who did apologizeThey will re deliver on Saturday 6/13, as requested BUT needs to pick up the VASE only to resolve the issuesThe recipient will keep the flowersThank you for your understanding, RobertA refund is not offered since the flowers were delivered and will be replaced too at no additional cost to the customer
Complaint: [redacted] I am rejecting this response because:it says in the policy to contact them within hours I contacted them the day of the funeral I even sent them pictures so it says in the policy contact them within hours if you are not satisfied with the product they will give u a refund or store credit I got I got my shipping back thanks a lot these people should be ashemed of what they did and I will make sure that anyone that goes through this site knows that they are not a good company Regards, [redacted]
From: [redacted] [mailto: [redacted] ] Sent: Sunday, May 15, 8:AMTo: Revdex.com < [redacted] >Subject: RE: Your complaint has been received Revdex.com, I would like to inform you that my complaint has been satisfied by Avas flowersThank you for your help [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderWe can only discuss an order with the customer and not the recipient
The order has been refunded - Amount: $vs Transaction [redacted] .ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policies Whether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderPlease read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyService FeeOur Standard Service Fee for florist hand delivered flowers is $ All UPS/FedEx delivered items have a service fee of $
This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedIn our commitment to customers satisfaction, we have made several attempts to reach Mr*** in order to resolve the issue but have not been able to reach himAs this order was placed over days ago, we would need him to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since tried to reach Ms*** but have not been successfulWe will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have made contact to resolve this.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology, I have refunded an additional $directly back to your card
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and believe this is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms. ***,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since reached out to... Ms. [redacted] and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The order has been refunded - Amount: $vs Transaction [redacted] and check with your bank for the transaction# indicated
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see that $was refunded on 8/In order to process a full refund, the local designer would have had to retrieve the unsatisfactory product I also see that customer service has issued $of store credit for any future order anywhere in the countryUnfortunately we can not do anything with a quality issue that occurs weeks after delivery
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received so we offered to have a replacement arrangement sent as an apology for thisSince this was refused, we have had this order fully refunded as we would for any customer in the same situationThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers