his is in reference to complaint filed by Ms***,We understand that Ms*** has a concern about our location and methods of delivery In order to minimize any confusion, we have clarified this on our website in multiple locations.From our Frequently Asked Questions: Where are you located?We are located at [redacted] From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for usWe are proud affiliates of [redacted] , and [redacted] We will often use another affiliated member of ***, [redacted] , and [redacted] to fulfill and deliver your orderWe also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers this concern.In regards to Ms [redacted] disappointment with the baskets, our customer service policies state that we need to be informed of any quality concerns within hours of deliverySince days had passed since delivery, we were not able to offer a full refund for this but made an exception to issue the store credit as an apology.We also understand that Ms*** was not able to access her account to use her store creditI do see that the store credit is associated with the email that she used for these orders and we have sales representatives who are available by phone and would be able to assist Ms*** with using these points.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not yet received my refund, but have gotten a call from Avas Flowers for this I will be expected my refund within day ( 8/) if not I will be back in contact with you Thank you for your quick resolution in this matter it was greatly appreciated to know that someone is on the side of working folk Thanks
To whom it may concern,Thank you for taking the time to contact us about this orderThis order has been worked on by several agentsWe have offered several resolutions, and the customer is unwilling to compromise or work with usThe arrangement was fresh and filled the value in terms of the flowers requestedThough chocolate was not delivered, the bag of treats that was delivered is an approved substitution and was also filled to valueWe cannot offer any further discounts, credits or refunds on this order than we have already offeredWe have offered Mr [redacted] the following:- $refund for the price of chocolates and service fee- $store credit- Percentages off the order with store creditThe customer is unwilling to work with us at this pointThank you and have a great day
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order We do have confirmation that delivery was successful the next dayIf you will give us a chance to show that this is not how our orders are usually processed, I have credited you with $store credit that never expires and may be used anywhere in the country
To Whom it may concern,We have reviewed the order that Mrs. [redacted] placed on the February 2nd, 2017. Upon reviewing her invoice I do see that we did send the correct card message, as well banner messages to our designer"Multiple Orders [redacted] 1 Red & White Sympathy Floor red bow 89.99 and 1 Blue... Sympathy Floor Basket 89.99 Banner That Says Godfather Banner That Says Cousin Banner That Says Nephew"Since Mrs. [redacted] complained that the banners were incorrect, we have as a courtesy refunded her for all 3 banners, in the amount of $30 back to the card that she used at the time of purchase:The order has been refunded - Amount: $30.00 vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI know that doesn’t make up for not being able to fill this in the first placeIf you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $store credit that never expires and may be used anywhere in the country
My apologizes for the issues mentionedWe have notified the florist and expressed the customers concernAs per the Avas policy shown below, if the customer requests a refund, the florist MUST have the opportunity to pick the delivered plant from the delivered addressThe customer needs to let us know how to handle their complaint, thank you for your understanding, Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that the local designer did try to deliver on 10/and delivery was sucessful on 10/We also have an email from you dated 10/letting us know you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they contact us
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom it may concern,According to our records the customer: [redacted] , has received a full refund back to the card that he used at the time of purchase:The order has been refunded - Amount: $vs Transaction [redacted] The order has been refunded - Amount: $vs Transaction [redacted]
My apologizes for the issues mentionedFloral Expressions Bouquet@$deluxe as shown within the Avas website: Express yourself in the most beautiful way with our Floral Expressions BouquetThis beautiful arrangement of fuchsia and red roses with white lilies and alstroemeria sits in a pretty pink vase with no indication of the amount of flowers that are to be used since it is filled to value by the designerPerfect for a birthday, anniversary or baby girl celebration, this arrangement is sure to please.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelAs shown within the Avas website for all users ti view:You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usThis Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order This recipie is what we show for the product and the florist is to use that amount of flowers to fill to valueAll flowers are pulled foward for the photo too:Pink Vase with Stems of pink/white lilies, stems of white alstro,stems of pink spray roses, red rosesCustomer did not provide a photo of the disputed arrangement
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have reviewed this case and we see that this was delivered on 9/and we received our first notice there was an issue on 10/At this point, it was too late to ask the local designer piand replace the order Despite the delay in notification, an exception was made to offer a partial refund on 10/but this was refused.The following is from our Website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redeliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving MsMiller in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyAvas Holiday Delivery policy: Holiday Floral Delivery: We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] orderThe shop who received Mr [redacted] order didn't actually have the order in their system due to a glitch on their endThe glitch also sent the delivery confirmationA manager reached out to Mr [redacted] regarding this on 2/to apologize to him directly, and he issued a full refund that dayThere is nothing else we can do to assist Mr [redacted] further on this orderThank you and have a great day
My name is Chris with Avas Flowers customer service managementI see we have refunded $and you are due a refund in the amount of $ Since this order was placed over days ago, we need to retake your card number so we can issue this Please call us at ###-###-#### so we may process this for you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Complaint: [redacted] I am rejecting this response because: The business included inaccurate information in the complaint response I would like for them to acknowledge that no arrangement was ever received and no service was provided despite multiple attempts by myself to get the issue corrected And even after I contacted them a final time to get a refund, it took an hour on the phone with them to receive the refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I truly felt that I should have received a full refund I accepted the 50% refund because I was informed that was all they could do I will NEVER use this company again and would never refer anyone to themThe arrangement was not delivered when requested and the arrangement ordered was not what was received Regards, [redacted] ***
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
his is in reference to complaint filed by Ms***,We understand that Ms*** has a concern about our location and methods of delivery In order to minimize any confusion, we have clarified this on our website in multiple locations.From our Frequently Asked Questions: Where are you located?We are located at [redacted] From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for usWe are proud affiliates of [redacted] , and [redacted] We will often use another affiliated member of ***, [redacted] , and [redacted] to fulfill and deliver your orderWe also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers this concern.In regards to Ms [redacted] disappointment with the baskets, our customer service policies state that we need to be informed of any quality concerns within hours of deliverySince days had passed since delivery, we were not able to offer a full refund for this but made an exception to issue the store credit as an apology.We also understand that Ms*** was not able to access her account to use her store creditI do see that the store credit is associated with the email that she used for these orders and we have sales representatives who are available by phone and would be able to assist Ms*** with using these points.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not yet received my refund, but have gotten a call from Avas Flowers for this I will be expected my refund within day ( 8/) if not I will be back in contact with you Thank you for your quick resolution in this matter it was greatly appreciated to know that someone is on the side of working folk Thanks
To whom it may concern,Thank you for taking the time to contact us about this orderThis order has been worked on by several agentsWe have offered several resolutions, and the customer is unwilling to compromise or work with usThe arrangement was fresh and filled the value in terms of the flowers requestedThough chocolate was not delivered, the bag of treats that was delivered is an approved substitution and was also filled to valueWe cannot offer any further discounts, credits or refunds on this order than we have already offeredWe have offered Mr [redacted] the following:- $refund for the price of chocolates and service fee- $store credit- Percentages off the order with store creditThe customer is unwilling to work with us at this pointThank you and have a great day
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order We do have confirmation that delivery was successful the next dayIf you will give us a chance to show that this is not how our orders are usually processed, I have credited you with $store credit that never expires and may be used anywhere in the country
You can mark as resolvedThanks for the assist :)
To Whom it may concern,We have reviewed the order that Mrs. [redacted] placed on the February 2nd, 2017. Upon reviewing her invoice I do see that we did send the correct card message, as well banner messages to our designer"Multiple Orders [redacted] 1 Red & White Sympathy Floor red bow 89.99 and 1 Blue... Sympathy Floor Basket 89.99 Banner That Says Godfather Banner That Says Cousin Banner That Says Nephew"Since Mrs. [redacted] complained that the banners were incorrect, we have as a courtesy refunded her for all 3 banners, in the amount of $30 back to the card that she used at the time of purchase:The order has been refunded - Amount: $30.00 vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI know that doesn’t make up for not being able to fill this in the first placeIf you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $store credit that never expires and may be used anywhere in the country
My apologizes for the issues mentionedWe have notified the florist and expressed the customers concernAs per the Avas policy shown below, if the customer requests a refund, the florist MUST have the opportunity to pick the delivered plant from the delivered addressThe customer needs to let us know how to handle their complaint, thank you for your understanding, Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that the local designer did try to deliver on 10/and delivery was sucessful on 10/We also have an email from you dated 10/letting us know you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they contact us
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom it may concern,According to our records the customer: [redacted] , has received a full refund back to the card that he used at the time of purchase:The order has been refunded - Amount: $vs Transaction [redacted] The order has been refunded - Amount: $vs Transaction [redacted]
My apologizes for the issues mentionedFloral Expressions Bouquet@$deluxe as shown within the Avas website: Express yourself in the most beautiful way with our Floral Expressions BouquetThis beautiful arrangement of fuchsia and red roses with white lilies and alstroemeria sits in a pretty pink vase with no indication of the amount of flowers that are to be used since it is filled to value by the designerPerfect for a birthday, anniversary or baby girl celebration, this arrangement is sure to please.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelAs shown within the Avas website for all users ti view:You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usThis Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order This recipie is what we show for the product and the florist is to use that amount of flowers to fill to valueAll flowers are pulled foward for the photo too:Pink Vase with Stems of pink/white lilies, stems of white alstro,stems of pink spray roses, red rosesCustomer did not provide a photo of the disputed arrangement
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have reviewed this case and we see that this was delivered on 9/and we received our first notice there was an issue on 10/At this point, it was too late to ask the local designer piand replace the order Despite the delay in notification, an exception was made to offer a partial refund on 10/but this was refused.The following is from our Website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redeliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving MsMiller in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyAvas Holiday Delivery policy: Holiday Floral Delivery: We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] orderThe shop who received Mr [redacted] order didn't actually have the order in their system due to a glitch on their endThe glitch also sent the delivery confirmationA manager reached out to Mr [redacted] regarding this on 2/to apologize to him directly, and he issued a full refund that dayThere is nothing else we can do to assist Mr [redacted] further on this orderThank you and have a great day
My name is Chris with Avas Flowers customer service managementI see we have refunded $and you are due a refund in the amount of $ Since this order was placed over days ago, we need to retake your card number so we can issue this Please call us at ###-###-#### so we may process this for you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Complaint: [redacted] I am rejecting this response because: The business included inaccurate information in the complaint response I would like for them to acknowledge that no arrangement was ever received and no service was provided despite multiple attempts by myself to get the issue corrected And even after I contacted them a final time to get a refund, it took an hour on the phone with them to receive the refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I truly felt that I should have received a full refund I accepted the 50% refund because I was informed that was all they could do I will NEVER use this company again and would never refer anyone to themThe arrangement was not delivered when requested and the arrangement ordered was not what was received Regards, [redacted] ***
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers