Complaint: [redacted] I am rejecting this response because: like I said I DO NOT WANT ANYTHING TO DO WITH THIS CURRUPT BUSINESS EVER AGAINWHAT PART OF THE ORDER WAS NOT WHAT I ORDERED DONT YOU UNDERSTAND I AM NOT ACCEPTING ANYTHING THAT I DID NOT ORDER AND I AM NOT PAYING FOR YOUR MISTAKEYOU STOLE THE CREDIT ALSO MY AND YOU THINK I WANT MORE CREDIT FOR YOU TO STEAL.WHY COULD YOU NOT JUST SEND ME THE CORRECT PLANT IN THE 1ST PLACE Regards, [redacted]
my mother sent me a photo of the item and was most certainly not pleased she asked me to not send her flowers ever again because I was ripped off if she appeared happy it was at the surprise and I dont knw if she received the flowers or ky sister did when they dropped them offif she was happy it was at the gesture not at the quality of the item
My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderThis was delivered on 5/and accepted by the recipient and a refund as requested is not offered based on the policy shown.ACTUAL DELIVERY DATE: 05/09/DELIVERED BY TIME: 06:AM RECIPIENT NAME: Karen Bradbury
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would suggest that your operators do not lie to the publicyou do NOT have a flower shop in Willard or anyway else close by I just get so upset anymore of the way the company treat a customer any more
I am rejecting this response because:I want a adjustment for this order as it is a insult to me to say I excepted a agreement It doesn't make it right! The flowers were awful and to use this as an excuse is just wrong Regards,
To whom it may concern,Thank you for taking the time to contact us regarding this orderMr [redacted] placed his order during our Valentine's flex delivery so same-day was not guaranteedThis was indicated to Mr [redacted] on the website when he placed the order as well as on his invoiceMr [redacted] also spoke on an agent on 2/who reiterated this as wellThe order was delivered on 2/15, well within our flex delivery period, but the recipient actually refused the arrangementBecause of this, we cannot issue Mr [redacted] a full refund as his is responsible for the labor and materials used for the arrangement as well as the service feeThank you and have a great day
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues experienced with your Avas order.A customer service representative informed customer of the cancellation due to resolving the customer issues. Customer was asked if we can issue this as full Store Credit with an additional $20 Store Credit too. The customer... approved this resolution and the representative made sure that the information was understood by the customer, which it was and also approved too. 237820 reward points were deposited into the customers Avas Flowers account which are worth $98.91 and do not have an expiration date for their use.
As mentioned, this order was placed on the website and we are unable to determine how much the florist needs before hand to make and deliver the fruit basket orderedAll fruit baskets are for next day delivery, not done same day since the florist needs time to get fresh fruitWe did request for additional money to have the fruit basket delivered and the customer refusedWe were going to cancel the order but the customer accepted the additional $neededSince we do not keep the customer's credit card information, once the order was processed, we needed the customer to provide that information which he didHe has a choice to either provide the additional funds or cancel the orderEach florist has their own rules and monies needed, once the order was placed with themThese are affiliated florists and this one is in Hawaii, where all flowers and arrangements are more expensiveAgain, the Avas policy is shown below:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderPlease read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.A partial refund for the express delivery charges was refunded - Amount: $vs Transaction [redacted] On 2/26,the customer spoke to a customer service representative and agreed for the delivery for the next day and to leave it on the front porch if the recipient will not be home.The customer also agreed for $more and the actual delivery time was not guaranteed either
Your invoice reads that you purchased a $arrangement, a $pink vase and the service fee is $The arrangement recieved was fresh and beautiful and filled to value
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangementThis was offered and refused by you which is why the partial refund was issued and the order was left in place with the recipient
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe do have your picture and I’m very sorry that this arrangement did not meet your expectationsWhile substitutions are sometimes necessary, a great effort is always made to keep the same look and feel of the arrangement, using flowers of greater or equal valueIf you will give us a chance to show that this is not how our orders are usually processed, I have credited you with $store credit that never expires and may be used anywhere in the country
This is in response to the complaint submitted by Mr. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have reviewed... this order and we agree that the local designer should have informed us of such a major substitution. Since the order was kept, we cannot issue a full refund in this matter but we have refunded $30 to bring this in line with the price of our peace lilies.SincerelyChristopher U Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Mr. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have since... reached out to Mr. [redacted] and were able to resolve this to his satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedThe customer was offered a $refund and $in store credits which were refusedIn addition to the Revdex.com Complaint, the customer has contacted his credit card company to dispute the chargesSince he has done so, we will not respond to the Revdex.com Complaint and will deal with his bank when contacted
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern,Thank you for taking the time to reach out to us regarding this orderI have carefully reviewed the order, and I can confirm this was supposed to be cancelled in our system as requested by Ms [redacted] I apologize for any issues this may have causedI have issued a full refund to Ms [redacted] card in the amount of $53.94.The order has been refunded - Amount $vs Transaction [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because: like I said I DO NOT WANT ANYTHING TO DO WITH THIS CURRUPT BUSINESS EVER AGAINWHAT PART OF THE ORDER WAS NOT WHAT I ORDERED DONT YOU UNDERSTAND I AM NOT ACCEPTING ANYTHING THAT I DID NOT ORDER AND I AM NOT PAYING FOR YOUR MISTAKEYOU STOLE THE CREDIT ALSO MY AND YOU THINK I WANT MORE CREDIT FOR YOU TO STEAL.WHY COULD YOU NOT JUST SEND ME THE CORRECT PLANT IN THE 1ST PLACE Regards, [redacted]
TO Whom it may concern,We have went ahead and processed a full refund :The order has been refunded - Amount: $vs Transaction [redacted]
my mother sent me a photo of the item and was most certainly not pleased she asked me to not send her flowers ever again because I was ripped off if she appeared happy it was at the surprise and I dont knw if she received the flowers or ky sister did when they dropped them offif she was happy it was at the gesture not at the quality of the item
My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderThis was delivered on 5/and accepted by the recipient and a refund as requested is not offered based on the policy shown.ACTUAL DELIVERY DATE: 05/09/DELIVERED BY TIME: 06:AM RECIPIENT NAME: Karen Bradbury
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would suggest that your operators do not lie to the publicyou do NOT have a flower shop in Willard or anyway else close by I just get so upset anymore of the way the company treat a customer any more
I am rejecting this response because:I want a adjustment for this order as it is a insult to me to say I excepted a agreement It doesn't make it right! The flowers were awful and to use this as an excuse is just wrong Regards,
To whom it may concern,Thank you for taking the time to contact us regarding this orderMr [redacted] placed his order during our Valentine's flex delivery so same-day was not guaranteedThis was indicated to Mr [redacted] on the website when he placed the order as well as on his invoiceMr [redacted] also spoke on an agent on 2/who reiterated this as wellThe order was delivered on 2/15, well within our flex delivery period, but the recipient actually refused the arrangementBecause of this, we cannot issue Mr [redacted] a full refund as his is responsible for the labor and materials used for the arrangement as well as the service feeThank you and have a great day
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues experienced with your Avas order.A customer service representative informed customer of the cancellation due to resolving the customer issues. Customer was asked if we can issue this as full Store Credit with an additional $20 Store Credit too. The customer... approved this resolution and the representative made sure that the information was understood by the customer, which it was and also approved too. 237820 reward points were deposited into the customers Avas Flowers account which are worth $98.91 and do not have an expiration date for their use.
As mentioned, this order was placed on the website and we are unable to determine how much the florist needs before hand to make and deliver the fruit basket orderedAll fruit baskets are for next day delivery, not done same day since the florist needs time to get fresh fruitWe did request for additional money to have the fruit basket delivered and the customer refusedWe were going to cancel the order but the customer accepted the additional $neededSince we do not keep the customer's credit card information, once the order was processed, we needed the customer to provide that information which he didHe has a choice to either provide the additional funds or cancel the orderEach florist has their own rules and monies needed, once the order was placed with themThese are affiliated florists and this one is in Hawaii, where all flowers and arrangements are more expensiveAgain, the Avas policy is shown below:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderPlease read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.A partial refund for the express delivery charges was refunded - Amount: $vs Transaction [redacted] On 2/26,the customer spoke to a customer service representative and agreed for the delivery for the next day and to leave it on the front porch if the recipient will not be home.The customer also agreed for $more and the actual delivery time was not guaranteed either
Your invoice reads that you purchased a $arrangement, a $pink vase and the service fee is $The arrangement recieved was fresh and beautiful and filled to value
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangementThis was offered and refused by you which is why the partial refund was issued and the order was left in place with the recipient
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe do have your picture and I’m very sorry that this arrangement did not meet your expectationsWhile substitutions are sometimes necessary, a great effort is always made to keep the same look and feel of the arrangement, using flowers of greater or equal valueIf you will give us a chance to show that this is not how our orders are usually processed, I have credited you with $store credit that never expires and may be used anywhere in the country
This is in response to the complaint submitted by Mr. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have reviewed... this order and we agree that the local designer should have informed us of such a major substitution. Since the order was kept, we cannot issue a full refund in this matter but we have refunded $30 to bring this in line with the price of our peace lilies.SincerelyChristopher U Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Mr. [redacted] ,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have since... reached out to Mr. [redacted] and were able to resolve this to his satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedThe customer was offered a $refund and $in store credits which were refusedIn addition to the Revdex.com Complaint, the customer has contacted his credit card company to dispute the chargesSince he has done so, we will not respond to the Revdex.com Complaint and will deal with his bank when contacted
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern,Thank you for taking the time to reach out to us regarding this orderI have carefully reviewed the order, and I can confirm this was supposed to be cancelled in our system as requested by Ms [redacted] I apologize for any issues this may have causedI have issued a full refund to Ms [redacted] card in the amount of $53.94.The order has been refunded - Amount $vs Transaction [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedThe order has been refunded - Amount: $vs Transaction [redacted]