California Development & Funding Company

The WOW customer service continues to disappointI received my internet bill this month and it went up $without noticeI called them and I was told my month discount expiredI said it would've been nice if WOW had notified me of the changeI was told it was on last month's billAll the bill stated was that I had a $discountIt didn't say when it was expiring or the period for the discountThey offered me a customer loyalty discount, but I had to sign up for monthsIf I happen to move to an area where there is no WOW service or cancel before hand for any reason, then I have to pay $per month leftNot a great way to treat customers or to run a serviceI will be moving on from WOW even if I have to pay more

I recently signed up to be a customer with the company in December for cable and internetI modified that in February to drop the cable and go only with the internet and at the time I upgraded to the next best internet speedA technician came out to my house to pick up the old equipment and verify the place where I moved my router was working appropriatelyDuring that technicians visit he advised that the pricing on the package I just got was about to change and that I should call in an complain to try to get put on that pricing and class of service
When I called the company about it the said it was new customer pricing and not available to meWhen I asked to be transferred to her superior or a retention department the representative basically told me there is no one else for you to talk to and we cannot give you the service that you are asking forI asked several times to be transferred to someone in charge who can handle a customer complaint she said there was no one else to

I have been upgraded my internet service since April 2016, paying extra $every month
Original price was $and upgraded $high-speed internet
A couple of days ago, my internet was super slow and called the customer care complained about this matter, While after the service repfound out my modem was not compatible with high speed internet which I upgradedREALLY???? NO ONE told me I need a new modem when I upgrade my serviceThey put me earliest appointment and exchanged to new modem which is compatible with current serviceAfter I got a new modem installed, I was so upset about I did not received right service due to WOW made this errorI am not the person who is complains often, however I feel like I got ripped off
I called Customer care one more time, and talked to supervisor about this matter, she offered me one time credit of $"Customer appreciation credit" because I only complained once based on their record.- the reason I did not complain about my servi

We had internet service through Wow when we lived in Cleveland We then moved to Texas for my job I asked wow employees if I would have to pay a cancellation fee Multiple employees stated no because we are moving outside their coverage area Now Wow is insisting we owe almost $dollars Moving was for my job and I was lied to by their employees about my cancellation fee I feel because we are outside the service area we had no choice but to cancel the service They didn't make me aware of this at all

WOW has been a problem for years and now based on information provided by their staff of a termination date and final fees, we are being charged an early termination fee when we followed every direction and paid all they said we owed even after being charged for equipment we did not have The excuse is that they can't remove early termination fees (even if they are wrong)
They know we did not have the equipment yet billed us anyway and say they can only remove of the months fees
Multiple issues with WOW for years and we had finally had enough
Billing practices (can't make an adjustment)

I contacted wow for TV and Internet service February A technician installed the services and left my houseThe service stopped working days later and wow wanted to charge me to have another tech visit my homeI told them no I will go with Comcastthey apologized and let me know I would not be charged as long as I returned the equipment which I didI recently applied for a mortgage and was declined due to wow posting a dollar collection on my credit reportI paid the collection immediately as I'm still trying to get this house

Cancelled service and charged a cancellation fee which is unauthorized

Since requesting change in phone number in 2016, which I received, my previously ordered, and received, (since original phone installation) non-published listing, began being listed online This issue was corrected for a period of time However, upon calling customer service around the date of 6-11-(approximately), to order increased internet speed, my phone number began being published again online I have made to telephone calls since then to customer service to get this issue corrected Each call took up at least hour or more of my own personal time, sometimes waiting as much as minutes for a customer representative to pick up I was told that with each call that the issue would be corrected It has not been My phone number is still available online through white pages

We started cable and internet service with WOW based on their salesman telling us that they have a local insentive to pay an early termination fee of $to Dish network to get us to switch servicesAfter we entered a service agreement the salesman said it would be applied as a credit for the full amount on our WOW billNow when calling WOW several times they are only giving us $creditThey have disconnected our service once and will again tomorrowWe cannot afford to pay and pay Dish network tooI have text records from the salesman over the last months and he keeps saying he sent the Dish bill to his supervisor and I would receive full creditI’ve been told by him it will be handed that day and it never doesThey lied to us to trick us to change services! When calling WOW they say I have to deal with this salesman and it’s out of their handsI feel like it is their practice to do this to their customersThe salesman that lied and has now been avoiding our texts/calls n

I have been a customer of WOW Cable and Internet for approximately yearsFor the past two years I have lived in Denver, CO and provided internet service only to leasing parties of the houseWhen I recently went to sell my house and cancel their service (09/2018), I expressly confirmed with them that there was no remaining balance on my account and that all equipment had been returnedThey confirmed over the phone that was correctI then proceeded to have my house entirely cleaned and everything remaining inside thrown away to prep the house for sale
A month or so later I received a bill for $for unreturned equipment; a single HD receiver box… that’s not a typo… $700.00; not in back fees or anything like that… just the cost they allege for the boxI work for a major national cable provider and I know these boxes cost pennies to the company and viewed that charge as a blatantly and overtly egregious and borderline immoral upcharge but I digressWhen I called and explaine

I moved out of a apartment building that had WOW as a service provider into a complex that solely allowed ***, so I was forced to discontinue service with WOW and I returned all equipment and paid “last bill”But I received one today and I called the customer service number which wasn’t very helpful and kept me on hold for minutes hoping that I would hang up, his name was Harvey and he told me he didn’t not have cooperate number that I can reach out to have this matter resolved, so I told him I want to speak to a supervisor to get cooperate; which had the same out comeHow can I be charged for a service that I’m not receivingThis company has really let me down

I ordered Services through Wow CableIt was a bundle package for cable and internetHowever their services were not up to my standardsAfter having their services for a few days I called and ask to have my services disconnectedThis was within their day time frameI'm not sure whom I spoke with but he assured me it would be cancelled and no fees would be accessed ans contract was voidNow I have a bill for basically for services I never receivedI have tried on several occasions to get this issue straightened out with them to no avail

For 4-months my internet service has gone out every night between the hours of 20:hours and 07:hours with the occasional issue during the daytime hours I have repeatedly called and requested that the issue be fixed over the 4-months only to continuously get the runaround and treated as if my problem is non-existent when even their own data proves the issue is occurring I have been extremely patient with waiting for a fix but the service has gotten worse over the past several weeks and a complaint finally needed to be filed

I renewed my contract with Wow of July of after being a loyal customer of yearsThe representative I spoke with informed me I could keep the same contract I had originally had for $dollars for months or upgrade to "gigs for just $40!" I opted for my same contract and speed as it worked fine for meTwo months later, I get a bill stating my bill was now $a month (dollars higher than before), stating that after my first two months of service, my "promotion" had expiredI called customer service and spoke with *** at emplee # *** and his supervisor Nina who were very unhelpfulAll they were stating is that it was expired, that their verbal contract to me meant nothing, and that I would have to add an additional months now to my service in order to have that same dealAbsolutely ridiculousI am extremely upset after being on the phone for an hour with no resolutionI would like my agreed upon contract or will be disconnecting my serviceI think it is

On 12/30/we experienced extremely slow internet speeds & placed a support callWe were scheduled for an apt on 1/2/from 1-When the tech came out he stated we were only wired for mbpsHe indicated our personal modem was bad & left a Wow modem with usHe also stated when we cancelled our phone in May that a technician should have come out to reroute our lines b/c our Internet was still going through the old phone line & it was slowing our speed downHe stated he had one other job to do and would be back later in the week to fix the line issue but that we wouldn't need to be presentThat evening I spoke to Erica in sales regarding our Internet bundleAfter much discussion we were told we would be set up on the Mbps bundle w/ medium cableShe said she was locked out of the system due to the technician but would make the changes the next morning & call me to let me know they were doneShe also stated that a tech would have to come out to make sur

I set an appointment for my services to be switched 2weeks in advanceI was given a quote of $I got a bill for $I was told some charges were for “equipment” that I do not haveNot only do I not have equipment that I’m bring charged for but also my phone is still not working a week laterI’ve done everything that they’ve asked of me as well as things that they were supposed to bo and never didI’m continuing to get the run around about the bill and the phone

August 30, 2018Revdex.com OF DENVER/BOULDER COLORADO 3801EFLORIDA AVE.SUITE 350DENVER, CO80210***
*** *** *** ***
*** ** ***H (***)C (***)RE: WOW! INTERNET-CABLE-PHONE (BILLING ADDRESS)P.OBOX 4350CAROL STREAM, IL 60197-4350PHONE: 1-866-496-9669INTERNET: WOWWAY.COM WOW! INTERNET-cABLE-PHONE (MAIN OFFICE)
EBELLEVIEW AVE.STE.1000ENGLEWOOD, CO 80111-6007PHONE:SAME
INTERNET: SAMEWOW! INTERNET-CABLE-PHONE (MADISON HEIGHTS, MICHIGAN OFFICE) NORTH AVIS DRIVEMADISON HEIGHTS, MICHIGAN PHONE:SAMEINTERNET: SAMEDear SIR(S):I have been with the Wow Cable Company
for several yearsThis year my bill has been increased monthlyFor Examples:
April 2018, billing went from $to $114.37, so I contacted the billingdept (Monica #Hthe bill was adjusted to $with the price remaining in p

For the last to months WOW Cable has charged me a reconnect fee for my servicesI have never been disconnectedI have never lost service

We are getting an early termination fee contract for $195, but we moved (same zip code) and they do not have service in that area I do not feel this is my fault and I have contacted WOW several times and they are unwilling to help in this matter Although EVERY rep and manager I spoke with agrees with me, they can not waive the fee as the system won't let them nor will the corporate office It is hard to get to a manager and they tell you they will call you back but I have had to follow up myself time after time Finally the corporate office called back and said even though I live minutes from my old house in the same zip code they do not offer service there Yet they said I still have to pay the early termination fee Please do not do service with this company the customer service has went downhill and they are now all about the money and zero percent about customer service They used to have advertising about how well their customer service is, I see that is no longer the

On 2/11/17, my wife and I met with a WOW salespersonWe were told specifically by the salesperson *** *** that we were not signing a contractWe asked if we could cancel at any time and he stressed to us that yes, we couldWithin months of service, we had several service calls including new gateway boxesEach time we would be without all services, phone, TV and internetFinally, we had enough and called and cancelled the service and went to ***We were never told by the final service technician whom we told we were going to cancel or the customer service representative who took our cancellation request that there would be an early termination feeIt was not until we received the final bill that we were aware of this chargeOur daughter, *** ***, is an authorized representative on the accountShe called to request that the early termination fee be credited as we were sold services under pretensesShe had to call different times over approximately