California Development & Funding Company

Literally the worst internet provider I've heard experiencedEvery few months I start experiencing internet interruptions every weekend for at least a monthI don't understand how this website has one positive review, one natural review but negative reviews but still has an A rating which is ridiculous and makes me question this website as wellI PAY FOR INTERNET NOT INTERRUPTIONS

I have email addresses with WOW - on 1/my primary email stopped working Nothing on my end has changed I've tried multiple times to call customer service and wait on hold each time for over an hour and no one answers I sent an email on Saturday, 1/and still do not have a response and the email is still not working

My order form from the WOW rep clearly states media players @$per month plus taxesMy bill shows that I'm being charged an additional $for media players
My bill clearly states under the WOW! SERVICES AND BUNDLES section that only media players have been included, and in the ADDITIONAL WOW! CABLE TV SERVICES that I'm being charged an additional $for the remaining media players
WOW is telling me that the $is because of a different breakdown OR that the $is part of the TAXES, SURCHARGES AND FEES, which it clearly isn't
In addition, my contract was for months, why does my bill only state a cable discount for 12-months and NOT 24-months, which I was sold?
WOW also charged me for sending a tech over to replace their faulty equipmentUnbelievable...talk about business practices!
There seems to be multiple discrepancies in what I signed up for vswhat I'm getting billed for, which is not acceptable! Please help

For the last to months WOW Cable has charged me a reconnect fee for my servicesI have never been disconnectedI have never lost service

August 30, 2018Revdex.com OF DENVER/BOULDER COLORADO 3801EFLORIDA AVE.SUITE 350DENVER, CO80210***
*** *** *** ***
*** ** ***H (***)C (***)RE: WOW! INTERNET-CABLE-PHONE (BILLING ADDRESS)P.OBOX 4350CAROL STREAM, IL 60197-4350PHONE: 1-866-496-9669INTERNET: WOWWAY.COM WOW! INTERNET-cABLE-PHONE (MAIN OFFICE)
EBELLEVIEW AVE.STE.1000ENGLEWOOD, CO 80111-6007PHONE:SAME
INTERNET: SAMEWOW! INTERNET-CABLE-PHONE (MADISON HEIGHTS, MICHIGAN OFFICE) NORTH AVIS DRIVEMADISON HEIGHTS, MICHIGAN PHONE:SAMEINTERNET: SAMEDear SIR(S):I have been with the Wow Cable Company
for several yearsThis year my bill has been increased monthlyFor Examples:
April 2018, billing went from $to $114.37, so I contacted the billingdept (Monica #Hthe bill was adjusted to $with the price remaining in p

On 12/30/we experienced extremely slow internet speeds & placed a support callWe were scheduled for an apt on 1/2/from 1-When the tech came out he stated we were only wired for mbpsHe indicated our personal modem was bad & left a Wow modem with usHe also stated when we cancelled our phone in May that a technician should have come out to reroute our lines b/c our Internet was still going through the old phone line & it was slowing our speed downHe stated he had one other job to do and would be back later in the week to fix the line issue but that we wouldn't need to be presentThat evening I spoke to Erica in sales regarding our Internet bundleAfter much discussion we were told we would be set up on the Mbps bundle w/ medium cableShe said she was locked out of the system due to the technician but would make the changes the next morning & call me to let me know they were doneShe also stated that a tech would have to come out to make sur

Cancelled service and charged a cancellation fee which is unauthorized

I have been a customer of WOW Cable and Internet for approximately yearsFor the past two years I have lived in Denver, CO and provided internet service only to leasing parties of the houseWhen I recently went to sell my house and cancel their service (09/2018), I expressly confirmed with them that there was no remaining balance on my account and that all equipment had been returnedThey confirmed over the phone that was correctI then proceeded to have my house entirely cleaned and everything remaining inside thrown away to prep the house for sale
A month or so later I received a bill for $for unreturned equipment; a single HD receiver box… that’s not a typo… $700.00; not in back fees or anything like that… just the cost they allege for the boxI work for a major national cable provider and I know these boxes cost pennies to the company and viewed that charge as a blatantly and overtly egregious and borderline immoral upcharge but I digressWhen I called and explaine

I ordered Services through Wow CableIt was a bundle package for cable and internetHowever their services were not up to my standardsAfter having their services for a few days I called and ask to have my services disconnectedThis was within their day time frameI'm not sure whom I spoke with but he assured me it would be cancelled and no fees would be accessed ans contract was voidNow I have a bill for basically for services I never receivedI have tried on several occasions to get this issue straightened out with them to no avail

I moved out of a apartment building that had WOW as a service provider into a complex that solely allowed ***, so I was forced to discontinue service with WOW and I returned all equipment and paid “last bill”But I received one today and I called the customer service number which wasn’t very helpful and kept me on hold for minutes hoping that I would hang up, his name was Harvey and he told me he didn’t not have cooperate number that I can reach out to have this matter resolved, so I told him I want to speak to a supervisor to get cooperate; which had the same out comeHow can I be charged for a service that I’m not receivingThis company has really let me down

For 4-months my internet service has gone out every night between the hours of 20:hours and 07:hours with the occasional issue during the daytime hours I have repeatedly called and requested that the issue be fixed over the 4-months only to continuously get the runaround and treated as if my problem is non-existent when even their own data proves the issue is occurring I have been extremely patient with waiting for a fix but the service has gotten worse over the past several weeks and a complaint finally needed to be filed

We had internet service through Wow when we lived in Cleveland We then moved to Texas for my job I asked wow employees if I would have to pay a cancellation fee Multiple employees stated no because we are moving outside their coverage area Now Wow is insisting we owe almost $dollars Moving was for my job and I was lied to by their employees about my cancellation fee I feel because we are outside the service area we had no choice but to cancel the service They didn't make me aware of this at all

I set an appointment for my services to be switched 2weeks in advanceI was given a quote of $I got a bill for $I was told some charges were for “equipment” that I do not haveNot only do I not have equipment that I’m bring charged for but also my phone is still not working a week laterI’ve done everything that they’ve asked of me as well as things that they were supposed to bo and never didI’m continuing to get the run around about the bill and the phone

WOW has been a problem for years and now based on information provided by their staff of a termination date and final fees, we are being charged an early termination fee when we followed every direction and paid all they said we owed even after being charged for equipment we did not have The excuse is that they can't remove early termination fees (even if they are wrong)
They know we did not have the equipment yet billed us anyway and say they can only remove of the months fees
Multiple issues with WOW for years and we had finally had enough
Billing practices (can't make an adjustment)

I contacted wow for TV and Internet service February A technician installed the services and left my houseThe service stopped working days later and wow wanted to charge me to have another tech visit my homeI told them no I will go with Comcastthey apologized and let me know I would not be charged as long as I returned the equipment which I didI recently applied for a mortgage and was declined due to wow posting a dollar collection on my credit reportI paid the collection immediately as I'm still trying to get this house

I renewed my contract with Wow of July of after being a loyal customer of yearsThe representative I spoke with informed me I could keep the same contract I had originally had for $dollars for months or upgrade to "gigs for just $40!" I opted for my same contract and speed as it worked fine for meTwo months later, I get a bill stating my bill was now $a month (dollars higher than before), stating that after my first two months of service, my "promotion" had expiredI called customer service and spoke with *** at emplee # *** and his supervisor Nina who were very unhelpfulAll they were stating is that it was expired, that their verbal contract to me meant nothing, and that I would have to add an additional months now to my service in order to have that same dealAbsolutely ridiculousI am extremely upset after being on the phone for an hour with no resolutionI would like my agreed upon contract or will be disconnecting my serviceI think it is

We started cable and internet service with WOW based on their salesman telling us that they have a local insentive to pay an early termination fee of $to Dish network to get us to switch servicesAfter we entered a service agreement the salesman said it would be applied as a credit for the full amount on our WOW billNow when calling WOW several times they are only giving us $creditThey have disconnected our service once and will again tomorrowWe cannot afford to pay and pay Dish network tooI have text records from the salesman over the last months and he keeps saying he sent the Dish bill to his supervisor and I would receive full creditI’ve been told by him it will be handed that day and it never doesThey lied to us to trick us to change services! When calling WOW they say I have to deal with this salesman and it’s out of their handsI feel like it is their practice to do this to their customersThe salesman that lied and has now been avoiding our texts/calls n

Since requesting change in phone number in 2016, which I received, my previously ordered, and received, (since original phone installation) non-published listing, began being listed online This issue was corrected for a period of time However, upon calling customer service around the date of 6-11-(approximately), to order increased internet speed, my phone number began being published again online I have made to telephone calls since then to customer service to get this issue corrected Each call took up at least hour or more of my own personal time, sometimes waiting as much as minutes for a customer representative to pick up I was told that with each call that the issue would be corrected It has not been My phone number is still available online through white pages

wow was unable to provide steady internet and cableWhen I pay for a service I want that serviceI do not want a bill deductionAs far as i'm concerned if they can't provide me the service that is advertisedThey need to pay me for not having internet and cableI use the internet for school and businessI have lost about 5,dollars in business due to slow and no internet due to their faulty equipment and time it takes them to fix itI have had to call them approximately times in the last monthsWasting hours on the phone with themfinally, I had to cancel the service and was told they would give me a creditI want a full refund of every penny I spent Because their internet and cable is garbage

I signed up for WOW internet service in May At that time, I asked the sales rep*** ***, if I would be able to put this service on vacation hold when I went to *** for the winter He told me I could put it on vacation hold and would pay only $a month When Mr*** sent me a month contract to sign, I noticed that the vacation hold stipulation was not on the contract so I added it, signed it and sent it back to him I still have a copy of the contract I plan to put my account on vacation hold starting in January until May I was told by *** in their account research office that even though I was informed that I could by their sales rep, I cannot put my account on hold because it is an annual agreement contract which does not qualify for a vacation hold I asked that they honor their sales reps word but they refused I have to pay full price during the months I am gone and not using the service There was no reference to prohibiting a vacation hold