California Development & Funding Company

I paid for a telephone pole in front of my home to be removed I paid on 12/10/ The pole is still there because someone from WOW must contact *** *** at ###-###-#### and tell him if the wires on the old pole belong to WOW and whether or not they are active

Issue # ***
For more than two weeks my cable service has been experiencing degraded signal issues againThe sound would stop then the picture and when the picture would return, there was pixel break down and reassembling
Yesterday I called and had a technician scheduled to come out between am and today I specifically asked the agent to have your service man call me at ###-###-#### because I work minutes from my houseToday no one called, and I called WOW again the agent said someone called me at am, again this is NOT TRUEI told the agent I had NO missed calls in my call log therefore NO ONE CALLED!
I’ve been on the phone with WOW every since am and no one is trying to get this problem solved, I asked to speak to a supervisor; maybe I’d get a call back in hours
Could someone exhibit some honesty in customer service and fix this problem, soon

I was a loyal WOW customer for many years and had to change providers when I moved as WOW was not available in my area I contacted WOW to shut off my services and was advised that I should return the equipment to avoid charges During that same conversation, I spoke to an agent who advised that I would not have any billing issues as I was paid in advance This was in late August after I secured and had new services installed The equipment was returned and I thought I was good with my account On August 26th, I received a call from a collection agency stating that I had been sent to collections for a non payment for my final bill with WOW I was totally shocked as I hadn't heard anything from WOW in four months I am still receiving forwarded mail to my last address and also go to house several time a week to secure mail as the home is still vacant Nothing had been sent to me nor has anyone attempted to contact me regarding this matter I am truly disappointed that WOW sent

*** -- a competitor of Wow - offered a contract buyout I found Wow!s service to be mediocre and decided to switch In order to be reimbursed by *** for the buyout -- Wow! needed to provide a final bill with the Early Termination fee listed They did no such thing After nearly an hour on the phone AND an email submission -- they could not produce a bill to showed this fee They offered to "look into it" and physical mail me whatever they find They could not produce a case# or phone# to follow up
When I cancelled Wow! - I was going to wait until a final bill was produced but Wow! sent threatening letters about collection unless I paid ASAP After I paid them on time, I was punished by not recieving documentation for itemized Early Termination fees I feel like this run around is purposeful to annoy people who switch away The early termination fee was $

Hi, I have a contract with you for two years but unfortunately, I had to move to a new area after a year of my contractI checked with you and found out that you don't provide service in the new area where I moved toI was surprised when your team notified me that I have to pay a penalty of almost $as I am terminating the service before the contract is doneI had the same experience with Comcast who didn't charge me anything as it is the responsibility of the provider to cover me anywhereI am so disappointed in WOW

I have moved to a area that wow cable does not service and will not let me out of my contractWe have been with wow cable for over years

On 2/11/17, my wife and I met with a WOW salespersonWe were told specifically by the salesperson *** *** that we were not signing a contractWe asked if we could cancel at any time and he stressed to us that yes, we couldWithin months of service, we had several service calls including new gateway boxesEach time we would be without all services, phone, TV and internetFinally, we had enough and called and cancelled the service and went to ***We were never told by the final service technician whom we told we were going to cancel or the customer service representative who took our cancellation request that there would be an early termination feeIt was not until we received the final bill that we were aware of this chargeOur daughter, *** ***, is an authorized representative on the accountShe called to request that the early termination fee be credited as we were sold services under pretensesShe had to call different times over approximately

Wow cable informed me that I had a past due balance that was due balance of $that was due by 7/9, I mad the payment of $that nightIn which than they took it upon themselves to take an unauthorized $off of my debt card for a post dated payment for the next billing cycleWhen I contacted the company the supervisor claimed the on thing he can do is put in an order for my refund and he doesn't know exactly how long this process would takeSaying it can take up until a monthWhich I replied my bill would be due and you guys won't return my money cause you'll fill like its owed to you
Which is some ***Because of this I have to miss a week of schoolAnd find away to
Work

I had WOW! internet service installed at *** *** *** *** ** *** The service never worked well and would cut out several times per hour I had technicians come out four times to try to resolve the issues They replaced equipment, changed the lines, and boosted the signal On the fourth visit a WOW! service manager told me to try it out after the service call for a while to see it if improved They assured me that if the service was not better I would be permitted to cancel the service without a early termination penalty at any time since the internet quality was so poor Naturally, the service was not better but I left shortly thereafter to work out of the country for months When I returned I elected to cancel the faulty service and was promptly billed an early termination fee of $ I asked to have the fee waived as I was promised that I would have no termination fee, but the WOW! dispute department decided against me since I hadn't had a technician out to the

I am years old and recently sold my home and moved into an independent living facility In MayMoving was hard enough and now my old cable , WOW Cable Company, located in Carol Stream, IL, is withholding $ WOW is claiming I did not return a piece of equipment!!! Preposterous! Their technician came on June 4, @8:am and unhooked and removed ALL equipment as I am blind in her right eye and has severe macular degeneration disease in my left eye!!
The WOW Cable company has been nothing but rude, scripted and and accusing me of not returning equipment due to the incompetence of their technician!
They are clearly taking advantage of an elderly, blind woman to turn a profit Shameful What on earth would a year, half blind woman want with a piece of useless cable equipment?
This is persistent and as of today I have spoken with customer service representatives, 7/6, 7/& 7/ending with a curt supervisor named Jader Badge #*** claiming to wai

I have been a loyal customer, individually for years and for 20+ years when you consider the time I was married as well When I divorced and took over handling of the payments for our internet service in 2008, I set up automatic payments from my banking account to ensure that I never missed a payment If you check your records, then you will see $payment coming out every single month religiously for years Originally, I was with Sunflower who was bought out by Knology and now Wow! My experience with Sunflower and Knology was excellent However, I have been very disappointed with experience with Wow!
My trouble began in June I had two kids home from college taking summer classes and the tower for our Canopy Internet Service was down for the majority of weeks out of June I called and they came out and fixed the problem providing excellent service as usual It was a very stormy June When I was with Sunflower and Knology, their practice was to issue credits

In June/July I was made an offer to go into a contract to lower our bill to a monthIt's now been months, I've called every month and I continue to be overcharge (I've been charged over $a month) for my internet serviceIt seems that this is a classic bait and switch and I feel the company let me to believe I would be receiving service at price and they are now charging anotherI feel I am left with no recourse but to open this complaint and expect an amicable and speedy resolution

On 08/14/I had a Joint Account with a girlfriend through WOW Cable for my residence account ***One we split, WOW Cable opened a new account under my name *** that I did not know aboutI paid the monthly bill on the old account no knowing about the new account since I was receiving only the old billing account in the mailThe new account went into collections, I called customer service and provided the dates that I had made the payments for cable service with check numbers Customer service did transfer of the payments to the correct account then informed me that they could not transfer the other payments made by me from my account due to them being online bill payments and that I had to go through my bankI asked how they could transfer payments that where made the same way but they could not give me answer, only that it shouldn't have happenedI informed them that it was a cable service for the same address, same equipment, same package that they where a

We are getting an early termination fee contract for $195, but we moved (same zip code) and they do not have service in that area I do not feel this is my fault and I have contacted WOW several times and they are unwilling to help in this matter Although EVERY rep and manager I spoke with agrees with me, they can not waive the fee as the system won't let them nor will the corporate office It is hard to get to a manager and they tell you they will call you back but I have had to follow up myself time after time Finally the corporate office called back and said even though I live minutes from my old house in the same zip code they do not offer service there Yet they said I still have to pay the early termination fee Please do not do service with this company the customer service has went downhill and they are now all about the money and zero percent about customer service They used to have advertising about how well their customer service is, I see that is no longer the

When I was being sold Basic Cable and Internet services from Wow Cable and Internet the sales rep specifically stated that my charge before taxes would be $for year and then after year would increase to $and then after years would increase to $ After year my before taxes bill increased to $ I have called Wow when it first happened (month ago) and also the following month (today) and they are unwilling to honor the deceitful sales practices I would normally not throw a stink about $however this is not the first time that Wow and other cable companies have straight up lied when trying to sell their product and other lies in the past have been upwards of a $per month which is very significant So now I am ultra sensitive to lies from cable companies
I have given them ample opportunity to make things right and they refuse to do so

We signed up for Wow Internet Service over the phone We SPECIFICALLY asked if there was a contract we had to sign or if there was any penalty for cancellation We were told NO, there was no contract and we could discontinue service at al time So we cancelled because the service was horrible, and then received a bill for $for early cancellation We called and were rudely told there was nothing we could do because we had a contract WE NEVER RECEIVED OR SIGNED ANY CONTRACT AND WERE TOLD WE COULD CANCEL AT ANY TIME WITHOUT PENALTY THIS COMPANY TRIES TO PRESSURE PEOPLE TO PAY BILLS THAT THEY DON'T OWE

WOW is charging me an Early Termination Fee and I believe this is an unfair business practice since WOW does not provide service in the area where I've purchased my home If I was able to continue my contract with WOW at my new address, I would have, but that's not possible because WOW does not provide service to my area I have emailed their Executive Office, but the response was not favorable At this point, I would have been happy with WOW cutting the Early Termination Fee in half, but that option was never mentioned

Wow Internet did not tell me about a contract agreement early termination fee when I started or when I ended Additionally, they are stating that I had just agreed to another year of service with is completely inaccurate since I had been planning to move for many months Plus I moved to Grand Rapids MI and Wow Internet is not even available in this area
I started service in February and ended service December

Signed up for service through Wow! Internet and CableThe entirety of the service time frame my service did not workEvery time a tech was attempted to come out they would get there outside of the time frame I was promised meaning I would have to leave work early only to find the tech was no longer there to repair the issueI cancelled my services due to not ever having service and not having anyone come to repair my service in the promised time framesI also filed a complaint citing I felt I should not have to pay for something I was never able to useThey submitted the complaint and was told I would receive a follow up regarding if I would need to pay the early termination fee, which I never didAfter a little bit I received a bill with the early termination fee, as well as, the serviceI feel it is wrong of them to charge me for a service I never even got to experienceThey have a day period to try their service before you are locked into a contractI never got to try th

On Friday, April 13, Tom Kfrom WOW!, came to my doorI made it very clear I wasn't looking to change anything and only wanted pricing, so I could talk to my husband about itWe wanted to research our options before making a decisionI told him everything is my husbands name and he would make any final decisionsHe explained all the pricing and then asked me to signI again told him that I told me I wasn't signing going to sign any contracts and he told me that I was only signing that I got the pricingThat by signing I locked in the lower pricing if and when we decided to go with WOW!He put a date of Friday the 20th, and told me that was the date someone would come back to see if we had decided to sign up, not an installhe even wrote on the paper no obligation to switchHe handed back the paper with a cancellation form and tells me I have three days to cancelEverything he told me was a lie and tricked me into signing a contract, I made very clear I did not wantI did se