California Development & Funding Company

WOW charges an early termination fee for moving out of their service areaYou cannot physically obtain the service at the new home and you still payStay away from WOW

I was signed up for a year contract that I did not want and have asked for the contract to be removed so I can switch to a better providerThey have lied and ignored customer service issues along with a cable install that was done improperly
I have contacted them several times to have them repair the damage to my basement foundation and the improperly grounded cable line they ran in my houseI was told by three different supervisors that I would be contacted by someone about these issues and I've never received a return call
I have a hole in the side of my house that needs repairedCable line is not grounded and leaves a risk of electrical damage from lightning etc
Due to their lack of response and promises I want the contract removed so I can move to a better provider
WOW lies and deceives their customers once they lock them into a contract

I have been having financial issues with WOW!, then ***, and now back to WOW!, for my television, telephone, and Internet services I had WOW! first, then they started creeping up on their charges, so I started looking around at other services I next tried *** - see the complaint I just filed about them - and have tried to return to WOW! at an affordable rate On August 22, 2016, they told me that if I stay for one year for the price of $per month for TV (called WOWWAY), with $per month for telephone, totaling $per month for WOW! services, to include the Internet, there will be a $service fee added to my bill that I can pay on every month until it is paid I have the chance to opt out during the first days of this agreement On 8-29-I called WOW! in re: outrageous bill I received, showing $month WOWWAY TV, $month telephone, $10-$month Internet, $service fee, plus monthly equipment rentals! Suddenly I have a regular monthly payment of $119.99,

I was dissatisfied with the internet and cable service I was getting with WOW I called them to terminate after months, which is what I thought my contract was for I asked on the phone whether my contract was up and if there was an early termination fee, and they told me there was no early termination fee A few months later, I received a bill for $early termination fee I called to inquire, and the WOW rep said, "I can understand why you are upset because they told you there was no termination fee, but you still have to pay the $ It will go to collections in months, so you can come back in the meantime and the fee will be waived" After consideration, I called tonight to go back to WOW to have the fee waived, and they said I would still have to pay the fee

Existing customers are treated poorly and customer service is absolutely terribleWorst Company I have ever dealt with

I have so many technicians out to fix my Internet access I have had at least or out This last time the guy came out and connected to my wifi and left within minutes I leave work early to accommodate the two hour window and nothing gets resolved I call tech support and they are rude and just want to send someone out They "Claim" they have only been out once I don't know what to do and I have never gotten anywhere close to the speeds they claim I am paying for a 1GB service and I am getting 120Mbps down Nothing is ever done This last call to support Robert was the rudest of any all claiming they have only been out once and won't look past January I am tired of this and paying for this and getting no where I need someone to standup for us consumers and actually get somewhere
Every time someone comes out they claim someone else will fix it and the buck keeps getting passed
Please Help

There has been fraud activity on my cable TV accountI have called wow cable six times over the past three weeks trying to resolve the problemEach time they tell me that they will have someone from quality control contact me and no one hasI have talk to supervisors etcand have not been able to get this problem resolved I paid while cable over $before becoming aware that there was fraud on the account and I do not know them any moneyPlease help

We had WOW services for year and after that year was over, our bill had increasedWe called around other providers and were given a lower monthly premium with higher Internet speeds so we called WOW and they agreed to match the price with a 2-year commitmentA couple months later, my job called me into a meeting and I was advised that I was being relocatedI called WOW but they did not service my new area I was moving toI was advised that an early termination fee was would applyI tried to dispute this but customer service would not let me speak to a manager or higherThe contract was that I would keep my services for years, and I wanted to keep my services for years but WOW breached the contract when they were unable to provide me services after I movedI had to move for workThat in itself should void the contact! I was advised that my original call would be pulled and listened to to check if I was informed of the contract rules about moving (which I never was)

I turned off automatic payments from my *** *** bank account in October 2016, for the next months WOW continued to take direct payments out of my personal bank account, without my permissionI spoke with managers through their calls centers, filed complaints, and never received explanations as to why this continued to happenIt was so disturbing to me that I canceled my WOW account in January, in person at a physical location, and was assured that I would be billed for a pro-rated amount for January Yet, instead they AGAIN took a full payment out of my bank account, without my permissionAgain, I called and tried to speak with both a manager and a manager's manager and was given no explanation as to why this happened or when I'd get half of January refundedI filed a complaint with corporate head quarters and was assured they'd respond within hours, I got no responseI called again and spoke to a managers manager and she told me she'd call me back with an explanatio

I filled a complaint against WOW numerous times for adjusting my bill when they have equipment problemsThis can be referenced ***; with the Revdex.com ***, the FCC and the Attorney GeneralMy account # is ***
On November I received a letter from *** ***s, WOW’s Executive Response team and I talked to him and both times he assured me that WOW would STOP adjusting my billLast year it was the bogus “Valued customer discount”, this year they’re prorating my account due to equipment swap”
I talked to Jeff Fanning on 12/13/about the equipment and the cost and he too assured me that I would not feel the effects of their equipment problems! Last month my bill was $now this month it’s $158.33, why??????????????????
I don’t know what my bill will be from one month to the next Why should I have experience any additional anxiety when they have equipment problems
Please, when WOW has a problem with their equipment; STOP them from adjusting my bill!

absolutely horrible, called in with a question was left on hold for minutes and counting,

I cancelled my WOW service due to much lower than advertised download speeds of megabits per second speeds that were paid for When calling for technical support, there are always extended wait times even during non-peak times late at night After I cancelled my service, I was charged an early termination fee of $which I feel is unfair considered the terms were not followed through by WOW

We moved out of house at *** *** *** *** *** ** *** in Dec I made arrangments for the Internet to be disconnectedI gave them my forwarding address We didn't receive a bill, I assumed I had paid up to date as the bill was always a month in advance When I checked my credit report and found there was a bill and it had been turned over to collectionsI called the and paid the bill in full I had been with WOW for many years with no problems

Lost TV service Saturday - reported Sunday evening - extremely complicated menu system finally connected me to a representative in a foreign country who was obviously following a scriptEventually she said she would arrange a repair appointment for Monday and call me backWhen I heard nothing the following day, I called again - the system identified my complaint and reported I had an appointment for Friday, five days after reporting the problem, which had not been reported to meAs I did not want to be without a TV for a week and I am paying an exorbitant amount for the little TV I watch , I called again to re-arrange appointmentOnce again, after going thru the irritating menu I got a representative who said she was n Central America, I asked for someone in Columbus, OH and finally got a very pleasant man who was able to walk me thru some steps that hopefully will bring back my TV serviceHowever, he was unable to give me an earlier repair appointment if his suggestions do not workFor what I pay monthly,WOW's system is irritating and useless - I a serously contemplating switching to an anenna

I was a customer of WOW and sold my home I moved only miles away and wanted to stay a customer of WOW WOW however does not service the area where my new home is located yet they still insist on charging an early cancellation fee of $ This is in my is unfair business practices I cannot base a decision to sell my home on whether my internet company services the area of my future address I moved only miles away yet WOW does not service this area This is WOW's problem and not mine

To whom it may concern,
Let me be frank I'm not impressed with WOW at all It is utterly disgusting how horrible of service I've had, just trying to become a WOW customer
I finally had enough with that other cable company from Philadelphia, I was looking for a lower price, better service, and an all around better product I had high expectations for WOW I wanted to feel that WOW, that my mom tells me about from her experiences with WOW After calling to set up my appointment to get hooked up, I was scheduled for Sunday May 8, between 10a and Noon The tech came right at 10a and that is where the WOW stopped I was immediately told that the install could not take place that day because their was an outage in my area(Boy is that a WOW moment!) I was told I would be rescheduled for another time, but he did not know when, and he would call me later to let me know The tech never called back! I had to call to find out the appointment had been made for Tuesday between

Have been unable to retrieve voicemails for my internet phone service for months now When I call to report problem, the representative will confirm that there is a problem and promise folllowup I have no knowledge of followup/ messages

I am a customer of WOWEach of my monthly statements leading up to my 12-12-statement have the following text in the statement "The Terms & Conditions of your WOW! services including
customer privacy may be revised from time to time and
are available for you to review at wowway.comClick on
the Terms & Conditions link at the bottom of the page
Go green and switch to Paperless Statements today!
WOW! Paperless Statements are free, secure, and easily
accessibleInternet customers who receive paper
statements are subject to $per month Paper Statement
FeeTo sign up for Paperless Statements, please visit the
Billing Center section of Account Manager
(wowway.net/myaccount)"
Although it states that customers are "subject to a $per month Paper Statement Fee" I have never been chargedI was not notified about the fee when I contracted for serviceOn my 12-12-statement the following line item is included;
"ADDITIONAL WOW! CABLE TV
SERVICES
12/11-01/

WOW charged me $for sending me a printed billing statement I did not agree to this charge prior to them sending the statement WOW refused to remove it from my bill Account: ***

I have been trying to get WoW! Internet service setup to be installed in my new home for weeks now with no successI have reached out via phone and online numerous times and cannot get anyone to fix this issueMy home is new construction in the *** *** subdivision, address *** *** ** ** *** ** ***There is a WOW Pedestal in my backyard with the phone number 866-496-on itWhen I try to setup service, I am told my address is not serviceableWhen customer service tries to find the address, they say it says "Columbus" not "Delaware" but with the zip codeFurthermore, no one has ever called me back about thisInstead, I get some automated message indicating my house is not serviceableHow can that be the case if there is a ped in my backyard? I am trying to setup service with your company and it's almost as if you don't want it