California Development & Funding Company

There has been fraud activity on my cable TV accountI have called wow cable six times over the past three weeks trying to resolve the problemEach time they tell me that they will have someone from quality control contact me and no one hasI have talk to supervisors etcand have not been able to get this problem resolved I paid while cable over $before becoming aware that there was fraud on the account and I do not know them any moneyPlease help

I was signed up for a year contract that I did not want and have asked for the contract to be removed so I can switch to a better providerThey have lied and ignored customer service issues along with a cable install that was done improperly
I have contacted them several times to have them repair the damage to my basement foundation and the improperly grounded cable line they ran in my houseI was told by three different supervisors that I would be contacted by someone about these issues and I've never received a return call
I have a hole in the side of my house that needs repairedCable line is not grounded and leaves a risk of electrical damage from lightning etc
Due to their lack of response and promises I want the contract removed so I can move to a better provider
WOW lies and deceives their customers once they lock them into a contract

I was dissatisfied with the internet and cable service I was getting with WOW I called them to terminate after months, which is what I thought my contract was for I asked on the phone whether my contract was up and if there was an early termination fee, and they told me there was no early termination fee A few months later, I received a bill for $early termination fee I called to inquire, and the WOW rep said, "I can understand why you are upset because they told you there was no termination fee, but you still have to pay the $ It will go to collections in months, so you can come back in the meantime and the fee will be waived" After consideration, I called tonight to go back to WOW to have the fee waived, and they said I would still have to pay the fee

Wireless Modem Rental was added to my bill while I have my own wireless modem

the problem is I was promised a deal with wow's sales person came to my house I got internet for for years as he tells me so I took the deal plus they where going to pay my early termination fee from the deal I had with comcastafter few month I started to see my bill getting charge service protection plan fee $without my knowledge on my bill text my sales person Tony that about the charges and fee I also text him that my bill is this went on for another few month so I text Tony wow sales person he keeps telling me he will fix it but never gets fixed

I have so many technicians out to fix my Internet access I have had at least or out This last time the guy came out and connected to my wifi and left within minutes I leave work early to accommodate the two hour window and nothing gets resolved I call tech support and they are rude and just want to send someone out They "Claim" they have only been out once I don't know what to do and I have never gotten anywhere close to the speeds they claim I am paying for a 1GB service and I am getting 120Mbps down Nothing is ever done This last call to support Robert was the rudest of any all claiming they have only been out once and won't look past January I am tired of this and paying for this and getting no where I need someone to standup for us consumers and actually get somewhere
Every time someone comes out they claim someone else will fix it and the buck keeps getting passed
Please Help

WOW is terribleNot just the cable and internet service, but the customer serviceI’ve never dealt with such ignorant, unhelpful peopleI was literally told that I am “just one person” and I mean nothing to themNot to mention, you get into a contract with them and you can’t get your rate adjusted, but they can up your bill at anytime without noticeAnd I spent 2-hours per month reporting and outage, and then another 1-hours per month asking them to adjust my bill that they didn’t previously adjust when I reported an outageABSOLUTELY TERRIBLE

Let me start by saying that I live in a city with a Do not knock registry that my address is onSo on 1/25/up marches a WOW salesman right past my No Solicitors sign and begins his pitchAt the time I was unhappy with my current cable company, so I let him talkI was offered a WAY better deal that I was currently receiving plus $in credits in $increments, "To leave ____ Cable" Exact wording on sales orderSo I went ahead and signed up.The first problem came on slated day of installation Sat1/30/16, No show, no callOn Monday 2/1/iI notice a door hanger claiming they knocked and called on 1/31/Funny because I was sitting less than feet from the door and no one knocked or calledWrong day anywayFinally a WOW installer comes and installs our service on 2/8/and all seems well until the next day when no sound comes from our main TVI called the installer who went through troubleshooting over the phone (30+ minutes) and he determined the box was no good and h

I am a customer of WOWEach of my monthly statements leading up to my 12-12-statement have the following text in the statement "The Terms & Conditions of your WOW! services including
customer privacy may be revised from time to time and
are available for you to review at wowway.comClick on
the Terms & Conditions link at the bottom of the page
Go green and switch to Paperless Statements today!
WOW! Paperless Statements are free, secure, and easily
accessibleInternet customers who receive paper
statements are subject to $per month Paper Statement
FeeTo sign up for Paperless Statements, please visit the
Billing Center section of Account Manager
(wowway.net/myaccount)"
Although it states that customers are "subject to a $per month Paper Statement Fee" I have never been chargedI was not notified about the fee when I contracted for serviceOn my 12-12-statement the following line item is included;
"ADDITIONAL WOW! CABLE TV
SERVICES
12/11-01/

Cable tv service has been intermittentVarious levels of interruption has occurred in May and aprilThe service tech on site in May iDed the problem as a "head end Issue" and talked with someone on the phoneThe problem did clearTheproblem reutrned in April resulting in a call to customer service with another tech checking signal and found all was find at that timeProblem returned at various times and durationsTech returned rechecked very thing, no problem found at that timeI provided camera stills of different tv screens with in the house show the extent of sign interruption and lossstills were all so provided on On Screen Diagnostic Menu showing either loss of lock and/or reduced-unavailable power levels and Signal to NoiseA video clip of the sequence is available from meExmaple of Unlocked, dBmv,14.6dBA section of damaged cable was remove from the line on the distribution line by service techProblem returned later that nightNext day Maintenance tech info

I always pay my bill via phone On August or thereabout, I called in early morning to pay my bill Once I had inserted my checking account information and the amount that I wanted to pay into the automation system, the system automatically went to the "confirmation" number And as anyone knows once the confirmation is given, is a done deal The automation system NEVER gave me an option to confirm my information and payment was correct I am always a month behind on this bill, but I usually pay what is due to keep the service running Since I did not get the prompt to confirm that all information was correct, the system took all $instead of half thAT amount I immediately called back and spoke with someone about what had happened He in turn said he would file a report for reimbursement Fast forward days later and the money had not been refunded to my accountAgain, I contact the customer service department, only to be told that since I owed a back amount, they

this interned service provider sells mbps internet but does not provide that speedthe speed im receiving is mbps- mbps with the speed I receive majority of the time is mbpsspeaking to the provider, they say that they guarantee speeds of at lease 80% which would be around mbps from one customer service rep and another rep told me they dont guarantee the speeds over wifi, only through an Ethernet cablethis company refuse to let me cancel my contract without paying the $fee

switched my cable + tv, service to just cablePaid an extra dollar a month for high speedHaving problems watching streaming movies, called *** and ***, respectively, was told that my problems were with my internet providerCalled Wow, spoke with a tech support repThrough no fault of my ownmy service was not connected to the high speed internet, but basic internetTheir only remedy was a credit

To whom it may concern,
Let me be frank I'm not impressed with WOW at all It is utterly disgusting how horrible of service I've had, just trying to become a WOW customer
I finally had enough with that other cable company from Philadelphia, I was looking for a lower price, better service, and an all around better product I had high expectations for WOW I wanted to feel that WOW, that my mom tells me about from her experiences with WOW After calling to set up my appointment to get hooked up, I was scheduled for Sunday May 8, between 10a and Noon The tech came right at 10a and that is where the WOW stopped I was immediately told that the install could not take place that day because their was an outage in my area(Boy is that a WOW moment!) I was told I would be rescheduled for another time, but he did not know when, and he would call me later to let me know The tech never called back! I had to call to find out the appointment had been made for Tuesday between

We moved out of house at *** *** *** *** *** ** *** in Dec I made arrangments for the Internet to be disconnectedI gave them my forwarding address We didn't receive a bill, I assumed I had paid up to date as the bill was always a month in advance When I checked my credit report and found there was a bill and it had been turned over to collectionsI called the and paid the bill in full I had been with WOW for many years with no problems

I filled a complaint against WOW numerous times for adjusting my bill when they have equipment problemsThis can be referenced ***; with the Revdex.com ***, the FCC and the Attorney GeneralMy account # is ***
On November I received a letter from *** ***s, WOW’s Executive Response team and I talked to him and both times he assured me that WOW would STOP adjusting my billLast year it was the bogus “Valued customer discount”, this year they’re prorating my account due to equipment swap”
I talked to Jeff Fanning on 12/13/about the equipment and the cost and he too assured me that I would not feel the effects of their equipment problems! Last month my bill was $now this month it’s $158.33, why??????????????????
I don’t know what my bill will be from one month to the next Why should I have experience any additional anxiety when they have equipment problems
Please, when WOW has a problem with their equipment; STOP them from adjusting my bill!

Have been unable to retrieve voicemails for my internet phone service for months now When I call to report problem, the representative will confirm that there is a problem and promise folllowup I have no knowledge of followup/ messages

I was a customer of WOW and sold my home I moved only miles away and wanted to stay a customer of WOW WOW however does not service the area where my new home is located yet they still insist on charging an early cancellation fee of $ This is in my is unfair business practices I cannot base a decision to sell my home on whether my internet company services the area of my future address I moved only miles away yet WOW does not service this area This is WOW's problem and not mine

I just switched back over to wow from *** I was happy to do this until I got caught up in this wow nightmare Ordered a boxes never specified how many I needed Guy came with one Had an appointment the next day to bring the other two things I needed The service rep tells me that I have a full day appointment and that he can't change it I wait until at night and no one comes That was days of waiting on wow I was livid called times all day to tell them I am waiting I call at after no one shows up and they act clueless as if I never had an appointment Sorry I returned to wow.....I should have known better Worst customer service ever by far!!!!!! They are disrespectful and incompetent

WOW Internet cable guarantees a 30MBPS/5MBPS internet connection in its contract with us and has been charging us for this service for months but the internet has been sporadic in operation with speeds of 10MBPS/0.5MBPS when it worksWe have lodged several service calls in the past monthsWOW sent a service technician on the 26th of NOV who admitted it was an issue with their equipment/network but WOW ended charging us a service feeThe issue never got resolvedWe continue to have the issues till today and struggle with doing any work necessary for our job while at home
Every time we call WOW, it's the same troubleshooting process followed by a service call week out with no resolution