California Development & Funding Company

Disconnected service as of 6/because of a move and our new address is not serviced by WOWWas charged a $early termination feeI have been with WOW for approximately 10yrsCalled and spoke to a supervisor who said she listened to the call where I had agreed to a contractWe asked if we could get a transcript of the call and was deniedWas told the only way to get it would be with a court orderthis feels very wrongI would like to have the $etf waived

I turned off automatic payments from my *** *** bank account in October 2016, for the next months WOW continued to take direct payments out of my personal bank account, without my permissionI spoke with managers through their calls centers, filed complaints, and never received explanations as to why this continued to happenIt was so disturbing to me that I canceled my WOW account in January, in person at a physical location, and was assured that I would be billed for a pro-rated amount for January Yet, instead they AGAIN took a full payment out of my bank account, without my permissionAgain, I called and tried to speak with both a manager and a manager's manager and was given no explanation as to why this happened or when I'd get half of January refundedI filed a complaint with corporate head quarters and was assured they'd respond within hours, I got no responseI called again and spoke to a managers manager and she told me she'd call me back with an explanatio

Lost TV service Saturday - reported Sunday evening - extremely complicated menu system finally connected me to a representative in a foreign country who was obviously following a scriptEventually she said she would arrange a repair appointment for Monday and call me backWhen I heard nothing the following day, I called again - the system identified my complaint and reported I had an appointment for Friday, five days after reporting the problem, which had not been reported to meAs I did not want to be without a TV for a week and I am paying an exorbitant amount for the little TV I watch , I called again to re-arrange appointmentOnce again, after going thru the irritating menu I got a representative who said she was n Central America, I asked for someone in Columbus, OH and finally got a very pleasant man who was able to walk me thru some steps that hopefully will bring back my TV serviceHowever, he was unable to give me an earlier repair appointment if his suggestions do not workFor what I pay monthly,WOW's system is irritating and useless - I a serously contemplating switching to an anenna

They are the worst services out there I've had nothing but trouble since they were installed No phone, internet, and tv The tv has went out at least times in days I've been without the tv for days & they won't be out for another days When they arrive on Wednesday 11/14/I am having them remove their product from my home How many people would put up with no tv for days straight?

In May of I canceled my service with WOWOn may 5, a representative of that company came to my house to retrieve their equipmentHe stated then that his records indicated I had signed for a"a little black box about the size of a cigarette pack" to operate a 4th TVI told him there must be some mistake since he could see that I only have three television sets and that he retrieved the WOW equipment required to operate three TVsHe agreed, but said he would have to indicate to WOW that I was not able to return all of the equipment that I signed for
Several weeks later I received a call from a WOW representative saying I owed them $for the black boxI explained "that was some type of mistake since I only had three TVs and the WOW rep retrieved the equipment required to operate those TVsI don't doubt the black box for the 4th TV was on one of the many forms I signed, but it had to be installer error or theft since I only have three TVs." The rep seemed to understand

absolutely horrible, called in with a question was left on hold for minutes and counting,

This year our internet and phone have been completely unreliableWe have had repeated outages including: 1/8, 2/18, 2/19, 2/26, 2/27, 2/29, 3/1, 3/14, 3/15, and now again on 7/Every time the first step seems to be to send a technician out to our home to check all the connections and wiring and every time we get a clean bill of health internallyAnd now on a Tuesday we are told by customer service that once again nothing can be done until a technician comes out to our house to do the exact same checks, including wading through our attic insulation and matting it down, on a Friday afternoonSo including today at least days of phone and internet outage this time before the WOW team will even look for issues out on their system
Before this last run of a few good months there were multiple issues found on the WOW node that includes our houseSignals were down all around (except our internet uplink where the signal was out of spec hot)And the repair team even found a strong sign

My bill was paid on time and I was current on my bill and they sent a technician out and he messed up and turned off my cable and my internet and when I got home and called wow they tried to tell me that I would have to wait days before they would turn it back on because that's the only time they have an availability

Over the past months I have had too many service issues to countI have tried to have a technician out to resolve the issues some months back and they never showedI'm reluctant to set up another service appointment with my busy scheduleI have asked for just months credit for ALL of the service issues and have yet to see that refundThe issues have been with both internet AND tv

WOW charged me $for sending me a printed billing statement I did not agree to this charge prior to them sending the statement WOW refused to remove it from my bill Account: ***

I called customer service this morning to confirm the amount that was needed to restore my servicesThe representative informed me it was $I made the payment & services were NOT restored after hours so I phoned in once againOnly now the representative is telling me that my account has been disconnected & now I need an additional which is the total balance on the account to reactivate my servicesI asked to speak to a Supervisor who proceeded to apologize for the miscommunication however there was nothing she could do to rectify the problemThis is not the first time I’ve had “miscommunication “ errors with their customer service representatives & not once had I complained however, their number of errors in miscommunication has exceeded my level of quality customer experienceIt’s very disappointing that no attempt was made to assist me in thier errors in all of my experiences & normally I would just go ahead with the issue for my children’s sake b

I have been trying to get WoW! Internet service setup to be installed in my new home for weeks now with no successI have reached out via phone and online numerous times and cannot get anyone to fix this issueMy home is new construction in the *** *** subdivision, address *** *** ** ** *** ** ***There is a WOW Pedestal in my backyard with the phone number 866-496-on itWhen I try to setup service, I am told my address is not serviceableWhen customer service tries to find the address, they say it says "Columbus" not "Delaware" but with the zip codeFurthermore, no one has ever called me back about thisInstead, I get some automated message indicating my house is not serviceableHow can that be the case if there is a ped in my backyard? I am trying to setup service with your company and it's almost as if you don't want it

I cancelled my WOW service due to much lower than advertised download speeds of megabits per second speeds that were paid for When calling for technical support, there are always extended wait times even during non-peak times late at night After I cancelled my service, I was charged an early termination fee of $which I feel is unfair considered the terms were not followed through by WOW

My internet service was extremely slow and/or completely dead over the course of two months Repeated calls did not fix the problem, WOW stated it was a problem with my equipment (I even purchased a second modem to prove to them it was not my equipment) I exceeded my mobile data plan because of the lack of connectivity in my household during the month of July
I was also lied to repeatedly about the arrival of a technician at my home over the course of hours The original appointment window was 11:00am to 2:00pm on June 26th I called at 2:30, 3:and 4:pm and EACH TIME was told that a technician would arrive in less than minutes I finally left my house at 5:and, of course, that's when a technician finally called to tell me he was going to my home So I missed 1/day of work, and had to interrupt my evening when they finally decided to show up
A technician finally arrived, didn't fix my problem, and left the property having disconnected my DVR - i.eI was in

We signed on 09/23/a year contract with WOW for internet and cable servicesUnder the service agreement was specified the monthly rate that was offered to us at that moment 110,63/monthOne year into this contract my service plan went up with $After calling the company I was told that we had applied a $credit for one year onlyI explained the representative and also the customer service supervisor that our signed service agreement doesn't mention anything about any credit expiration date Since I am under year contract I have to respect this term because otherwise as a customer I would be penalized for cancellation of servicesTherefore why these companies would respect the service agreement without trying to trick customers into a contract which will not be respected by both sides

Dear Revdex.com,
I entered into a contract with WOW upon moving to a new homeMy previous provider *** ** were unwilling to install at my new property based on safety related issues regarding city own property with extensive foliage
During my time with WOW, I experience several speed related issues and connectivity problems that required services callI spoke to management regarding this matter who offered no resolutionUnfortunately the field worker did not offer to supply me with the proper equipment to try to resolve my issuesIn the interim period of several months, the city cleared my property of the foliage*** was contacted to reassess possible services and approved my installationGiven the on-going issues with WOW, I terminated my service earlyThey have sought fees associated with a breach of contractHowever, did services were substandard compared to my orginial service provider I phone WOW regarding this issue however they have not sought any resolu

Wow came to my home to upgrade my phone service and could not complete the upgrade They terminated my phone service and left me with no phone line They did not return to fix the problem like they promised They also did not come out to fix the problem the next dat The people on the phone did not listen and kept talking over me They refused to fix the problem they created They required that I take off for work to fix the problem they created They repeatedly missed appointments and refused to fix the problem they created This is not the first time they have provided terrible service

my equipment was returned on 11/1/at drop box in Evansville, INon march 29, I called WOW customer service to discuss my equipment being filed as not returned and sent to credit managementOn this date I was told that the company would look for the equipment and if not found return my callI never received a return call so I then assumed the issue was resolvedIn June of this year when attempting to obtain a home loan I found out that this issue was not resolved and was still in collectionsI then called credit management and reported the disputeWhen I had not received any assistance with the dispute I called credit management back and then called WOW again myself on or around Aug12th of this yearI was then told that yes the March 29, call was indeed noted on my account and that he would expedite my requestHe then reported that I would receive a return call within business dayWhen receiving no return call I called again on Aug 26th At this time I wa

I was a WOW customer for close to years, paid on time, in full, but began having alot of tech issues, TV, phone, cable, over and overMy bill kept going up, when I asked why, no one could explain, just a "rate increase"In Dec 2017, I finally had enough, and cancelled on the 12th, I had paid my full bill on the 4th, They told me I would get a refund of as I paid more than I usedNo refund came, nothingI received a bill a month later for I called and got nowhere, I owed it, and no explanationIt is now March 6th, and I received a bill from WOW days ago for 227.40! I called right away, got an agent who didn't understand it either, and then he saw on my account a payment I made on Oct 10th 2017, for with a credit card last digits I have never even ownedHe said I disputed the payment, so I owe that monthToday, the email says I did the same thing on 2-5-18, and disputed the payment....I have not even had their service since Dec! I emailed many people and get the same reply, no answers to my questions, just that I owe itToday I called my bank and spoke to a rep who assured me I never had that card #, and have never disputed a payment to anyone, everShe suggested I totally change my checking account, and close the current oneSo, I did that, will be without my debit card for a week or so, need new checks, need to notify Social Security about my direct depositAll this due to some error they will not admit, I asked them to please email me the statement where I disputed a payment, no replyThis has been a nightmare, and the bank even implied that they might just take it out of my account, which is why she suggested me opening a new oneIt is ridiculous and unfair that I had to do thatHorrible customer service, and no answers, just auto-repliesI would never recommend them to anyoneThank you

On December 2016, contacted WOW about joining the Loyalty Program since my bill had almost doubled in the past two years I was quoted a loyalty program price and was told the next billing statement would have my new quoted price On December, I noticed that none of all bedroom cable boxes were working I called WOW to find out the issues and get my boxes working For the past two weeks, and telephoning every couple of days, the issue has not been resolved I was told that for some reason the additional remote boxes had been removed from my account No one could explain why or get the boxes back on my account Today, I was told that my account has not been blocked, but that it would still take some time to get the situation corrected I asked to speak to a supervisor or whoever customer service was contacting for my own contact I was told that they could not give out that number I need my four remote cable boxes reactivated immediately and my bill to be adjusted to the