California Development & Funding Company

I called customer service this morning to confirm the amount that was needed to restore my servicesThe representative informed me it was $I made the payment & services were NOT restored after hours so I phoned in once againOnly now the representative is telling me that my account has been disconnected & now I need an additional which is the total balance on the account to reactivate my servicesI asked to speak to a Supervisor who proceeded to apologize for the miscommunication however there was nothing she could do to rectify the problemThis is not the first time I’ve had “miscommunication “ errors with their customer service representatives & not once had I complained however, their number of errors in miscommunication has exceeded my level of quality customer experienceIt’s very disappointing that no attempt was made to assist me in thier errors in all of my experiences & normally I would just go ahead with the issue for my children’s sake b

They are the worst services out there I've had nothing but trouble since they were installed No phone, internet, and tv The tv has went out at least times in days I've been without the tv for days & they won't be out for another days When they arrive on Wednesday 11/14/I am having them remove their product from my home How many people would put up with no tv for days straight?

this interned service provider sells mbps internet but does not provide that speedthe speed im receiving is mbps- mbps with the speed I receive majority of the time is mbpsspeaking to the provider, they say that they guarantee speeds of at lease 80% which would be around mbps from one customer service rep and another rep told me they dont guarantee the speeds over wifi, only through an Ethernet cablethis company refuse to let me cancel my contract without paying the $fee

I always pay my bill via phone On August or thereabout, I called in early morning to pay my bill Once I had inserted my checking account information and the amount that I wanted to pay into the automation system, the system automatically went to the "confirmation" number And as anyone knows once the confirmation is given, is a done deal The automation system NEVER gave me an option to confirm my information and payment was correct I am always a month behind on this bill, but I usually pay what is due to keep the service running Since I did not get the prompt to confirm that all information was correct, the system took all $instead of half thAT amount I immediately called back and spoke with someone about what had happened He in turn said he would file a report for reimbursement Fast forward days later and the money had not been refunded to my accountAgain, I contact the customer service department, only to be told that since I owed a back amount, they

switched my cable + tv, service to just cablePaid an extra dollar a month for high speedHaving problems watching streaming movies, called *** and ***, respectively, was told that my problems were with my internet providerCalled Wow, spoke with a tech support repThrough no fault of my ownmy service was not connected to the high speed internet, but basic internetTheir only remedy was a credit

Over the past months I have had too many service issues to countI have tried to have a technician out to resolve the issues some months back and they never showedI'm reluctant to set up another service appointment with my busy scheduleI have asked for just months credit for ALL of the service issues and have yet to see that refundThe issues have been with both internet AND tv

In May of I canceled my service with WOWOn may 5, a representative of that company came to my house to retrieve their equipmentHe stated then that his records indicated I had signed for a"a little black box about the size of a cigarette pack" to operate a 4th TVI told him there must be some mistake since he could see that I only have three television sets and that he retrieved the WOW equipment required to operate three TVsHe agreed, but said he would have to indicate to WOW that I was not able to return all of the equipment that I signed for
Several weeks later I received a call from a WOW representative saying I owed them $for the black boxI explained "that was some type of mistake since I only had three TVs and the WOW rep retrieved the equipment required to operate those TVsI don't doubt the black box for the 4th TV was on one of the many forms I signed, but it had to be installer error or theft since I only have three TVs." The rep seemed to understand

Disconnected service as of 6/because of a move and our new address is not serviced by WOWWas charged a $early termination feeI have been with WOW for approximately 10yrsCalled and spoke to a supervisor who said she listened to the call where I had agreed to a contractWe asked if we could get a transcript of the call and was deniedWas told the only way to get it would be with a court orderthis feels very wrongI would like to have the $etf waived

I just switched back over to wow from *** I was happy to do this until I got caught up in this wow nightmare Ordered a boxes never specified how many I needed Guy came with one Had an appointment the next day to bring the other two things I needed The service rep tells me that I have a full day appointment and that he can't change it I wait until at night and no one comes That was days of waiting on wow I was livid called times all day to tell them I am waiting I call at after no one shows up and they act clueless as if I never had an appointment Sorry I returned to wow.....I should have known better Worst customer service ever by far!!!!!! They are disrespectful and incompetent

My bill was paid on time and I was current on my bill and they sent a technician out and he messed up and turned off my cable and my internet and when I got home and called wow they tried to tell me that I would have to wait days before they would turn it back on because that's the only time they have an availability

WOW Internet cable guarantees a 30MBPS/5MBPS internet connection in its contract with us and has been charging us for this service for months but the internet has been sporadic in operation with speeds of 10MBPS/0.5MBPS when it worksWe have lodged several service calls in the past monthsWOW sent a service technician on the 26th of NOV who admitted it was an issue with their equipment/network but WOW ended charging us a service feeThe issue never got resolvedWe continue to have the issues till today and struggle with doing any work necessary for our job while at home
Every time we call WOW, it's the same troubleshooting process followed by a service call week out with no resolution

Cable tv service has been intermittentVarious levels of interruption has occurred in May and aprilThe service tech on site in May iDed the problem as a "head end Issue" and talked with someone on the phoneThe problem did clearTheproblem reutrned in April resulting in a call to customer service with another tech checking signal and found all was find at that timeProblem returned at various times and durationsTech returned rechecked very thing, no problem found at that timeI provided camera stills of different tv screens with in the house show the extent of sign interruption and lossstills were all so provided on On Screen Diagnostic Menu showing either loss of lock and/or reduced-unavailable power levels and Signal to NoiseA video clip of the sequence is available from meExmaple of Unlocked, dBmv,14.6dBA section of damaged cable was remove from the line on the distribution line by service techProblem returned later that nightNext day Maintenance tech info

This year our internet and phone have been completely unreliableWe have had repeated outages including: 1/8, 2/18, 2/19, 2/26, 2/27, 2/29, 3/1, 3/14, 3/15, and now again on 7/Every time the first step seems to be to send a technician out to our home to check all the connections and wiring and every time we get a clean bill of health internallyAnd now on a Tuesday we are told by customer service that once again nothing can be done until a technician comes out to our house to do the exact same checks, including wading through our attic insulation and matting it down, on a Friday afternoonSo including today at least days of phone and internet outage this time before the WOW team will even look for issues out on their system
Before this last run of a few good months there were multiple issues found on the WOW node that includes our houseSignals were down all around (except our internet uplink where the signal was out of spec hot)And the repair team even found a strong sign

The account # *** , when I started the internet service with WOW ( I believe beginning of 2016) I provided my own modem/routerIn there was an increase in my monthly billWhen I inquired about it I was told the increase is for the modemI explained I own my modem and I was NOT renting any WOW equipmentI was asked to take my modem to WOW office located at Corporate Dr, Columbus, OH (warehouse location ID ***) which I didThey looked at the modem and they said give us sometime to double checkthey did not get back with me, so few days later I went to the office againA manager told me he fixed the problem and I didn't have to pay for the modemI cancelled my WOW internet service in December and paid my final billThen I received a bill in the amount of $for not returning the modemI went to the same office and explained the situation againThe modem is my own which I purchased from a third partyThe lady told me " there is nothing I can

This letter is in regard to my Wow account and visits and calls made to the North Charleston SC office visits and calls to your billing department or company I have try to correct this matter on several occasion The last conversation I had was with a customer service person by the name *** (that was the name given by the represented) on August 18, 2016, for about an hour I was explaining the bill and what occurred at the Charleston branch while trying to pay the bill of After discussing the bill and what took place, at the Charleston branchI was put on hold to speak to a supervisor, after waiting for a while, I was told that someone will call me back, that never happen I am being charge for cable and product that I did not order, like magazine and monthly service when I know longer had service bring my bill at Again, this is the second bill statement that I receive, stating that if not paid by the August 17, my service will be off My service was off on A

my equipment was returned on 11/1/at drop box in Evansville, INon march 29, I called WOW customer service to discuss my equipment being filed as not returned and sent to credit managementOn this date I was told that the company would look for the equipment and if not found return my callI never received a return call so I then assumed the issue was resolvedIn June of this year when attempting to obtain a home loan I found out that this issue was not resolved and was still in collectionsI then called credit management and reported the disputeWhen I had not received any assistance with the dispute I called credit management back and then called WOW again myself on or around Aug12th of this yearI was then told that yes the March 29, call was indeed noted on my account and that he would expedite my requestHe then reported that I would receive a return call within business dayWhen receiving no return call I called again on Aug 26th At this time I wa

Wow came to my home to upgrade my phone service and could not complete the upgrade They terminated my phone service and left me with no phone line They did not return to fix the problem like they promised They also did not come out to fix the problem the next dat The people on the phone did not listen and kept talking over me They refused to fix the problem they created They required that I take off for work to fix the problem they created They repeatedly missed appointments and refused to fix the problem they created This is not the first time they have provided terrible service

WE SCHEDULED APPOINTMENT FOR INSTALLATION ONNO ONE SHOWED UP FOR THE APPOINTMENT NOR DID ANYONE CALL TO INFORM US THAT THEY WEREN'T COMING WHEN I CALLED THE COMPANY TO ASK WHY NO ONE SHOWED UP, NO ONE HAD A GOOD ANSWEREVERY TIME WE CALLED THE COMPANY, THEY NEVER ARE UPDATED ON OUR SITUATIONTHIS COMPANY HAS VERY POOR CUSTOMER SERVICENO ONE EVER FOLLOWS UP AND THE CUSTOMER SERVICE REPS APPEAR TO BE DISCONNECTED FROM EACH OTHER IN TERMS OF SHARING INFORMATIONTHIS EXPERIENCE IS ONE OF THE WORST I HAVE EVER GONE THROUGH AND I WOULD NEVER RECOMMEND WOW CABLE TO ANYONE!

On December 2016, contacted WOW about joining the Loyalty Program since my bill had almost doubled in the past two years I was quoted a loyalty program price and was told the next billing statement would have my new quoted price On December, I noticed that none of all bedroom cable boxes were working I called WOW to find out the issues and get my boxes working For the past two weeks, and telephoning every couple of days, the issue has not been resolved I was told that for some reason the additional remote boxes had been removed from my account No one could explain why or get the boxes back on my account Today, I was told that my account has not been blocked, but that it would still take some time to get the situation corrected I asked to speak to a supervisor or whoever customer service was contacting for my own contact I was told that they could not give out that number I need my four remote cable boxes reactivated immediately and my bill to be adjusted to the

I cancelled service in August, a few days into my new billing cycleWhile on the phone with the rep in August, I asked for my automatic payments to be stoppedIn September, an automatic payment for the regularly billed amount was taken from my bank account ($50+), I only owed less than $from what the rep had told meI called back in September and was told there was no way to cut a refund check until the September billing ranThe billing runs and is mailed around the 20th of each monthI still have not received a refund checkThis business is basically telling me that there is no way to issue the refund of the overcharge for a month periodThis is a terrible business practice and they are taking advantage of people who are trying to cut costs