California Development & Funding Company

On this date of this complaint, my service went out for whatever reasonAfter calling WOW three times to get my recorded service restored, I got nothing but the run around all different excuses to get me off the lineI asked to speak to someone above a rep and when I do and he steadily tells me there is nothing he can do and I ask to speak to someone above him, he tells me there isn't a person above him and there is nothing he can doFour representatives and no results shows me incompetence and the customer service to me didn't seem to care for the customer at all

I have to move they do not offer a transfer to my areaI am forced to cancel my service because I cannot keep it connectedThey told me I would have to pay an early termination fee I cannot affordI would keep them if they offered the service but they do not I HAVE to cancelThrough no fault of my own they are charging this fee and will not waive it even though I can not do anything humanly possible to keep itThey suggested I pay for the internet here plus my own for the next year to avoid this fee which is ridiculousNow I have to go to arbitration to dispute itDon’t sign any contracts with these guys cause if something beyond your control comes up they will stick you with fees and tell you that’s your problem

I could not choose 2, but my complaint also involves Customer Service I have set my account up on ACH Auto Pay & your billing system has been flagging my checking account as invalid account number since the 2nd payment I've tried to make with it I have been on the phone w/ your Reps diligently every month to resolve & have been given numerous & contradicting reasons each time Every month they refund the fee, but fail to resolve the underlying issue, which is on YOUR end, as I have verified with my bank that there has been no request for payment from WOW I was supposed to receive a return call from a supervisor, and your team failed to call me back - I waited TEN BUSINESS DAYS Plenty of time After I took the initiative to call back myself & demand a supervisor, I have now been sent to an Account Review Specialist (***) who has now FAILED TO CALL ME BACK after I provided her with a letter from my bank, and she was supposed to review with IT why my account

I was a WOW customer for close to years, paid on time, in full, but began having alot of tech issues, TV, phone, cable, over and overMy bill kept going up, when I asked why, no one could explain, just a "rate increase"In Dec 2017, I finally had enough, and cancelled on the 12th, I had paid my full bill on the 4th, They told me I would get a refund of as I paid more than I usedNo refund came, nothingI received a bill a month later for I called and got nowhere, I owed it, and no explanationIt is now March 6th, and I received a bill from WOW days ago for 227.40! I called right away, got an agent who didn't understand it either, and then he saw on my account a payment I made on Oct 10th 2017, for with a credit card last digits I have never even ownedHe said I disputed the payment, so I owe that monthToday, the email says I did the same thing on 2-5-18, and disputed the payment....I have not even had their service since Dec! I emailed many people and get the same reply, no answers to my questions, just that I owe itToday I called my bank and spoke to a rep who assured me I never had that card #, and have never disputed a payment to anyone, everShe suggested I totally change my checking account, and close the current oneSo, I did that, will be without my debit card for a week or so, need new checks, need to notify Social Security about my direct depositAll this due to some error they will not admit, I asked them to please email me the statement where I disputed a payment, no replyThis has been a nightmare, and the bank even implied that they might just take it out of my account, which is why she suggested me opening a new oneIt is ridiculous and unfair that I had to do thatHorrible customer service, and no answers, just auto-repliesI would never recommend them to anyoneThank you

Dear Revdex.com,
I entered into a contract with WOW upon moving to a new homeMy previous provider *** ** were unwilling to install at my new property based on safety related issues regarding city own property with extensive foliage
During my time with WOW, I experience several speed related issues and connectivity problems that required services callI spoke to management regarding this matter who offered no resolutionUnfortunately the field worker did not offer to supply me with the proper equipment to try to resolve my issuesIn the interim period of several months, the city cleared my property of the foliage*** was contacted to reassess possible services and approved my installationGiven the on-going issues with WOW, I terminated my service earlyThey have sought fees associated with a breach of contractHowever, did services were substandard compared to my orginial service provider I phone WOW regarding this issue however they have not sought any resolu

I started with wow in February and everything seemed to good to be true I guess it was Three hours after my service was connected, we had an outage.In the last months I have had technicians come out I used to work from home days a week and am no longer allowed to since my wifi is not always a promise I have TVS in my house and one does not work, one, you cant change the channel and the other one is ok most of the time except we get a scattered picture on demand and dvr I have asked for help numerous times and the tech usually fixes the problem but it comes back within 24-hours I am tired of paying for something I am not getting and I was promised they would get this taken care of numerous times I was waiting for a call back from a supervisor who promised me he would resolve my bill and try and come up with a fix instead I received a call from collection saying they would suspend the only tv I have (unfair) if I didn't set up a payment plan for $ 200????

We moved in July of from ** ** *** *** to *** ** *** ***We transferred our existing service to the new houseThey gave us a credit and billed us accordinglyWe only needed one main box and two smaller boxes here so we gave the third smaller box to the technicianThe technician said there was a weak signal at the overhead wires and he would put in a request to have a crew repair the problem But he got us up and runningHe ran all new cables throughout the house except the one through the crawl space from the box into the houseOur service was erratic at best from the onsetSo after a couple of months we complainedThey sent a repairman to fix the problemHe replaced the T.Vbox saying it was the WRONG boxThe new box partially took care of the problemMost of it anywayIn February (2014) we decided to have our phone through Wow alsoThey replaced our modem with a new one and got everything going After a couple of months of having problemsI looke

Agreed to a contract with WOW last yearWOW raised the bill above the initial price telling me they are able to increase the monthly invoice when their costs increase, but I have no option to cancelI'm obligated to pay whatever they determine the mid-term rate increase to be
This year I called several weeks before the contract expiredI was told I needed to call back the day after the expiration date so they could "see what the rate would be"
I've spent weeks calling and emailing WOW trying to get the costs inlineThe Executive escalation group either doesn't respond or gives a perfunctory answer of take it or leave it
I've easily spent ten hours working on this because WOW does not answer emailsNot having many options I called today to agree to the only offer on the tableAfter an escalated exchange the call center agreed to not penalize me for the time lapsed between the expiration date and today
When the call center read the terms I was informed that the c

Signed up for free trial period of one month beginning on Nov I wasn't happy with the service and called to cancel prior to the end of the month I took the equipment to the closest office and was told I had no further balance I then began receiving bills in the mail for the period of use

I signed up for wow Internet several months agoThe company upon installation had issues with providing the service I am paying forI was told I would receive 80% of my Internet speed (MB plan = 400MB should be provided)This level of Internet speed has only been reached a few times since my service beganI was promised a credit on my invoice for poor Internet speedsI was only given six days of credit despite having three months of service at subpar speedsI’ve also spent over four hours on the phone and hours on three technician visits which have not resolved the issueI am still being charged full price for speed’s well below the speed of my service plan
I would like to resolve the issues and get Internet service equivalent for my service plan and appropriate cost

Tried many times talking to someone about the charges on my bill and either never heard back or kept getting transfered or connected to rude operatorsWas charged when I no longer had service after I had canceled and returned product

WOW makes it nearly impossible to cancel your serviceYou can't cancel online through your accountThey make you call and it literally takes hours The first few people you talk to can't helpMy service was eventually cancelled because of non-payment - I was no longer using their service, but could not cancel I paid in full eventually and they turned around and restored my service without me asking for itNow I'm getting threatening letters from WOW about the billI'm currently on the phone with WOW now, hour and counting and still nobody that can help meWhen they find out you're trying to cancel, they leave you on the line for hoursIt's fraud plain and simple

My internet service was extremely slow and/or completely dead over the course of two months Repeated calls did not fix the problem, WOW stated it was a problem with my equipment (I even purchased a second modem to prove to them it was not my equipment) I exceeded my mobile data plan because of the lack of connectivity in my household during the month of July
I was also lied to repeatedly about the arrival of a technician at my home over the course of hours The original appointment window was 11:00am to 2:00pm on June 26th I called at 2:30, 3:and 4:pm and EACH TIME was told that a technician would arrive in less than minutes I finally left my house at 5:and, of course, that's when a technician finally called to tell me he was going to my home So I missed 1/day of work, and had to interrupt my evening when they finally decided to show up
A technician finally arrived, didn't fix my problem, and left the property having disconnected my DVR - i.eI was in

We signed on 09/23/a year contract with WOW for internet and cable servicesUnder the service agreement was specified the monthly rate that was offered to us at that moment 110,63/monthOne year into this contract my service plan went up with $After calling the company I was told that we had applied a $credit for one year onlyI explained the representative and also the customer service supervisor that our signed service agreement doesn't mention anything about any credit expiration date Since I am under year contract I have to respect this term because otherwise as a customer I would be penalized for cancellation of servicesTherefore why these companies would respect the service agreement without trying to trick customers into a contract which will not be respected by both sides

After tens years with WOW, I final switched to *** Over the years WOW has upgraded equipment, swapped equipment and finally convinced me to switch to the mb internet I paid more money for this internet and was lucky to have mb speeds Their service man did not show up in the time frame that he was suppose to I did not wait any longer for him and left He had the audacity to first charge me a dollar missed appointment fee and he records the call as he came into my house and fixed my issue by resetting my internet They did not solve my problems, even some of there customer reps said I would never attain those speeds After days of service calls and equipment being swapped out, I stopped my service with WOW I returned all equipment as they instructed at he drop box in Madison Heights They send me a final bill of a dollar credit, today they send a unreturned equipment bill WOW, you have all of your equipment I can not help you have incompetent

Mislead about service in June of this yearDid not receive channels I requested in package I ordered and quality of picture was poor and tech charged me cash ($140.00) to remove old equipmentI called and requested disconnect same day as setupThey tried to bill me for unreturned equipment which had already been returned and charged me $for a disconnect feeI called and asked why I was being charged for unreturned equipment which they acknowledged they had received and then jerked me around when I requested to speak to a supervisor about the disconnect feeI didn't feel I should have to pay anything when they had failed to provide the service I had requestedFinally speaking to a supervisor (Luis) he threatened to turn my account over for collection and finally agreed on a payment of $which I paid just to be done with their shoddy businessRecently a WOW! salesman came to my door and I told him how badly I had been treated the first time around and he told me I never should have been charged anything to disconnect or to have equipment removedI called the WOW! number and spoke with an operator who told me I had been turned over for collection for unreturned equipment and the disconnect feeI asked to speak to a supervisor and I was told no one was available but I refused to hang up until I spoke to someoneFinally someone identifying himself as Eli got on the line and told me there would be an investigation and that someone would contact me in hoursNo one has contacted meI have notes, receipts, cancelled checks and confirmation numbers of my callsConsumers should be made aware of their shoddy business practices and questionable service

I am in a contract with WOW cable I am moving and called to transfer services to the new location They do not operate in my new location and are not willing to start They told me I would have to pay an early termination fee of $ I explained it is not my fault they do not operate in the new location and they are breaking the contract by not servicing me so I shouldn't be charged for an early termination fee I asked the call rep if I could speak with someone with the authority to override the fee and he connected me with a supervisor The supervisor told me they did not expect me to move and that I am breaking the contract

On 10/10/18, a WOW technician came to fix my cableHe discovered that I have been paying for HD and was originally installed a standard unitI have been paying $a month for HD instead of $a month for standard for monthsTherefore, I paid $for a service that I did not receiveI called and spoke to WOW customer representative Mary on 10/10/On a taped conversation initiated by WOW, Mary agreed that I should receive a credit of $Instead of a credit, she offered me a $inconvenience feeI stated that I would like a credit of $Her supervisor, Jayme, said that I could have a $inconvenience fee instead of $30, but I would not get a credit of $After over minutes on the phone, Mary and Jayme agreed to send the issue to the claims departmentAt this point, they denied me any inconvenience feeOn 10/22/18, I called to see the status of my issueI was told by Wow customer representative Jesse that my claim was denied because it wasn't validI did not

I came back to WOW! two months ago after a brief and bad experience with Comcast Xfinity I have yet to get a correct bill and every time I contact them, they say they will fix the bill and the next comes in wrong againNow they have the nerve to have an automated call say that if I don't pay my bill, they will shut off the serviceI sent my payment a week ago
They are penalizing me for doing their job and trying to get a correct billI talked to a CS manager and she said that I will have to wait until the interruption of service and then call in for an extension Again, penalizing me for their mistake and now a late payment notice may get put on my credit report because they couldn't get their billing straight
I am very frustrated and angry with their lack of customer serviceThey want to sign you up, and then forget you

I had intermittent service for 7+ daysI called customer service daily, sometimes multiple times a day going through all of their troubleshooting stepsTheir representatives were rude, condescending, one representative asked me "so are you even a customer with us?" When I was telling her about the issues I was having at my homeEvery day their automated system said they were experiencing an outage in my area and they still refused to offer any kind of creditTheir representatives would not give me a time without service credit until my "issue was fully resolved"I escalated to a supervisor, the supervisor either hung up on me or the call dropped in the transfer and then they never called me backAnother supervisor, ** stated that I needed to go through their "unnecessary process" to receive a time without service creditHe told me that he, the floor supervisor, was the highest person in the building and that I could not escalate above himOne of the steps was to have a technici