California Development & Funding Company

We moved in July of from ** ** *** *** to *** ** *** ***We transferred our existing service to the new houseThey gave us a credit and billed us accordinglyWe only needed one main box and two smaller boxes here so we gave the third smaller box to the technicianThe technician said there was a weak signal at the overhead wires and he would put in a request to have a crew repair the problem But he got us up and runningHe ran all new cables throughout the house except the one through the crawl space from the box into the houseOur service was erratic at best from the onsetSo after a couple of months we complainedThey sent a repairman to fix the problemHe replaced the T.Vbox saying it was the WRONG boxThe new box partially took care of the problemMost of it anywayIn February (2014) we decided to have our phone through Wow alsoThey replaced our modem with a new one and got everything going After a couple of months of having problemsI looke

WOW makes it nearly impossible to cancel your serviceYou can't cancel online through your accountThey make you call and it literally takes hours The first few people you talk to can't helpMy service was eventually cancelled because of non-payment - I was no longer using their service, but could not cancel I paid in full eventually and they turned around and restored my service without me asking for itNow I'm getting threatening letters from WOW about the billI'm currently on the phone with WOW now, hour and counting and still nobody that can help meWhen they find out you're trying to cancel, they leave you on the line for hoursIt's fraud plain and simple

This letter is in regard to my Wow account and visits and calls made to the North Charleston SC office visits and calls to your billing department or company I have try to correct this matter on several occasion The last conversation I had was with a customer service person by the name *** (that was the name given by the represented) on August 18, 2016, for about an hour I was explaining the bill and what occurred at the Charleston branch while trying to pay the bill of After discussing the bill and what took place, at the Charleston branchI was put on hold to speak to a supervisor, after waiting for a while, I was told that someone will call me back, that never happen I am being charge for cable and product that I did not order, like magazine and monthly service when I know longer had service bring my bill at Again, this is the second bill statement that I receive, stating that if not paid by the August 17, my service will be off My service was off on A

Tried many times talking to someone about the charges on my bill and either never heard back or kept getting transfered or connected to rude operatorsWas charged when I no longer had service after I had canceled and returned product

I started with wow in February and everything seemed to good to be true I guess it was Three hours after my service was connected, we had an outage.In the last months I have had technicians come out I used to work from home days a week and am no longer allowed to since my wifi is not always a promise I have TVS in my house and one does not work, one, you cant change the channel and the other one is ok most of the time except we get a scattered picture on demand and dvr I have asked for help numerous times and the tech usually fixes the problem but it comes back within 24-hours I am tired of paying for something I am not getting and I was promised they would get this taken care of numerous times I was waiting for a call back from a supervisor who promised me he would resolve my bill and try and come up with a fix instead I received a call from collection saying they would suspend the only tv I have (unfair) if I didn't set up a payment plan for $ 200????

After tens years with WOW, I final switched to *** Over the years WOW has upgraded equipment, swapped equipment and finally convinced me to switch to the mb internet I paid more money for this internet and was lucky to have mb speeds Their service man did not show up in the time frame that he was suppose to I did not wait any longer for him and left He had the audacity to first charge me a dollar missed appointment fee and he records the call as he came into my house and fixed my issue by resetting my internet They did not solve my problems, even some of there customer reps said I would never attain those speeds After days of service calls and equipment being swapped out, I stopped my service with WOW I returned all equipment as they instructed at he drop box in Madison Heights They send me a final bill of a dollar credit, today they send a unreturned equipment bill WOW, you have all of your equipment I can not help you have incompetent

I cancelled service in August, a few days into my new billing cycleWhile on the phone with the rep in August, I asked for my automatic payments to be stoppedIn September, an automatic payment for the regularly billed amount was taken from my bank account ($50+), I only owed less than $from what the rep had told meI called back in September and was told there was no way to cut a refund check until the September billing ranThe billing runs and is mailed around the 20th of each monthI still have not received a refund checkThis business is basically telling me that there is no way to issue the refund of the overcharge for a month periodThis is a terrible business practice and they are taking advantage of people who are trying to cut costs

Signed up for free trial period of one month beginning on Nov I wasn't happy with the service and called to cancel prior to the end of the month I took the equipment to the closest office and was told I had no further balance I then began receiving bills in the mail for the period of use

Agreed to a contract with WOW last yearWOW raised the bill above the initial price telling me they are able to increase the monthly invoice when their costs increase, but I have no option to cancelI'm obligated to pay whatever they determine the mid-term rate increase to be
This year I called several weeks before the contract expiredI was told I needed to call back the day after the expiration date so they could "see what the rate would be"
I've spent weeks calling and emailing WOW trying to get the costs inlineThe Executive escalation group either doesn't respond or gives a perfunctory answer of take it or leave it
I've easily spent ten hours working on this because WOW does not answer emailsNot having many options I called today to agree to the only offer on the tableAfter an escalated exchange the call center agreed to not penalize me for the time lapsed between the expiration date and today
When the call center read the terms I was informed that the c

WE SCHEDULED APPOINTMENT FOR INSTALLATION ONNO ONE SHOWED UP FOR THE APPOINTMENT NOR DID ANYONE CALL TO INFORM US THAT THEY WEREN'T COMING WHEN I CALLED THE COMPANY TO ASK WHY NO ONE SHOWED UP, NO ONE HAD A GOOD ANSWEREVERY TIME WE CALLED THE COMPANY, THEY NEVER ARE UPDATED ON OUR SITUATIONTHIS COMPANY HAS VERY POOR CUSTOMER SERVICENO ONE EVER FOLLOWS UP AND THE CUSTOMER SERVICE REPS APPEAR TO BE DISCONNECTED FROM EACH OTHER IN TERMS OF SHARING INFORMATIONTHIS EXPERIENCE IS ONE OF THE WORST I HAVE EVER GONE THROUGH AND I WOULD NEVER RECOMMEND WOW CABLE TO ANYONE!

On this date of this complaint, my service went out for whatever reasonAfter calling WOW three times to get my recorded service restored, I got nothing but the run around all different excuses to get me off the lineI asked to speak to someone above a rep and when I do and he steadily tells me there is nothing he can do and I ask to speak to someone above him, he tells me there isn't a person above him and there is nothing he can doFour representatives and no results shows me incompetence and the customer service to me didn't seem to care for the customer at all

I have to move they do not offer a transfer to my areaI am forced to cancel my service because I cannot keep it connectedThey told me I would have to pay an early termination fee I cannot affordI would keep them if they offered the service but they do not I HAVE to cancelThrough no fault of my own they are charging this fee and will not waive it even though I can not do anything humanly possible to keep itThey suggested I pay for the internet here plus my own for the next year to avoid this fee which is ridiculousNow I have to go to arbitration to dispute itDon’t sign any contracts with these guys cause if something beyond your control comes up they will stick you with fees and tell you that’s your problem

I could not choose 2, but my complaint also involves Customer Service I have set my account up on ACH Auto Pay & your billing system has been flagging my checking account as invalid account number since the 2nd payment I've tried to make with it I have been on the phone w/ your Reps diligently every month to resolve & have been given numerous & contradicting reasons each time Every month they refund the fee, but fail to resolve the underlying issue, which is on YOUR end, as I have verified with my bank that there has been no request for payment from WOW I was supposed to receive a return call from a supervisor, and your team failed to call me back - I waited TEN BUSINESS DAYS Plenty of time After I took the initiative to call back myself & demand a supervisor, I have now been sent to an Account Review Specialist (***) who has now FAILED TO CALL ME BACK after I provided her with a letter from my bank, and she was supposed to review with IT why my account

The account # *** , when I started the internet service with WOW ( I believe beginning of 2016) I provided my own modem/routerIn there was an increase in my monthly billWhen I inquired about it I was told the increase is for the modemI explained I own my modem and I was NOT renting any WOW equipmentI was asked to take my modem to WOW office located at Corporate Dr, Columbus, OH (warehouse location ID ***) which I didThey looked at the modem and they said give us sometime to double checkthey did not get back with me, so few days later I went to the office againA manager told me he fixed the problem and I didn't have to pay for the modemI cancelled my WOW internet service in December and paid my final billThen I received a bill in the amount of $for not returning the modemI went to the same office and explained the situation againThe modem is my own which I purchased from a third partyThe lady told me " there is nothing I can

I signed up for wow Internet several months agoThe company upon installation had issues with providing the service I am paying forI was told I would receive 80% of my Internet speed (MB plan = 400MB should be provided)This level of Internet speed has only been reached a few times since my service beganI was promised a credit on my invoice for poor Internet speedsI was only given six days of credit despite having three months of service at subpar speedsI’ve also spent over four hours on the phone and hours on three technician visits which have not resolved the issueI am still being charged full price for speed’s well below the speed of my service plan
I would like to resolve the issues and get Internet service equivalent for my service plan and appropriate cost

I have had WOW Cable, Internet, and Phone for over years now And the service is constantly is out It is either the cable, internet, phone, or a combination of all But more recently it has been my phone that is constantly out I have had several service calls, which has led to several techs out to my home, but nothing seems to make the service work They are only doing quick fixes, but not actually fixing the problem Every time a tech comes out they keep saying that there is an issue in the area But if this is the case and phone service is not able in my area, then why advertise that it is and more importantly why keep charging me for a service that I cannot use In the last two weeks I have had techs out to my home as well as servicemen out to the area and still nothing works And to add insult to injury WOW will only accommodate me with an "inconvenience fee" of $5" This is insulting I have to call every week or every other week to have someone come out to my h

WOW! submitted a past due amount of approximately $to their collection division in late We paid the balance in full on November 18, However, it has remained on my credit report every month since that point I have attempted to work with WOW! to get a letter to remove it from my credit history in order to have my score recalculated After multiple phone calls and days, though, it has not happened

In August 2017, we canceled our WOW service and switched to ***We turned in the equipment (only a modem) to the local store the same monthWe were consistently receiving notices for several months stating we owed NOTHINGIn fact, the notices always stated we had a $credit because we overpaid
Then in February 2018, (months after canceling!) we received a notice stating we owed over $for the modem, which is impossible because we turned it in
I called WOW, and was informed it was no problem..they would find the equipment and supposedly initiated an investigation to find the modemI was told it would take several days, but not to worryWe never heard a single thing back after this call Nothing in writingNo phone call follow upNOTHINGTherefore, we assumed the equipment was foundNow all of a sudden we have been turned over for collectionWe called again to dispute this, and were told by a supervisor on the phone that the investigation to find the equipment never

After having Wow! internet for over a year, we moved to a city where Wow! does not operateSo we called cancelled service, dropped off our equipment and made sure we were all squared awayFast forward months later I start getting calls about a past due amountI was told they mailed out bills, both of which I never received, all our mail was forwarded and they had our new addressI argued with the lady and she said she'd figure it out and call backAwhile passed and then I get another call, now saying I have a balance and a past due amount??!! After further arguing with them, I just wanted to be done with it, so I told them I would pay the amount $61.33, but not the late fee, because of their mailing errorI personally thought it was a scam because when we dropped off our equipment we made sure we didn't have a balanceNow, many months later I see on my credit report this shady business turned over now $in collectionsFor a service we haven't had since Jan 1,I am baffl

My Internet has been always down during evening times for long timeEvery time, I had to reset the system many times to make it workSometimes it did not work at allI called WOW! service department for several timesThey finally sent a technician to look at the problemThe technician suspected my modem is too oldAfter I installed a brand new modem recommended by WOW!, the problem is still thereBy the end of the month, I received a strange billThey charge me $for technician onsite service! When I called in their billing departmentThey even cannot speak English! The person's name is ***He refused to direct my phone to his directorThen I called in again to talk to another personThis person hold my phone line about one hour and still did not get the line to their director! What kind of service they provide!