California Development & Funding Company

I had Knology/WOW for years when since I moved to ** and was issued *** as my number In late it was brought to my attention my answering machine was saying it was full, but it showed emptyI bought a new answering machine That didn't help I bought a new answering machine/phone set Didn't workThen I called customer service and after over an hour on the phone, the 3rd "helper" determined after sending some test that we had the WOW voicemail? I never signed up for this so what a surprise I said remove it He did and this took another 30-minutes and then it would still not show incoming calls, (but I could call out) He sent another test ping and determined the problem was with WOW and a person would have to come out He also said it would be free About a week later the person finally comes, and plugged the answering machine into a different outlet, then CHARGED ME $for this??? My husband took off work so I was not there to say this was crazy I ca

My Internet has been always down during evening times for long timeEvery time, I had to reset the system many times to make it workSometimes it did not work at allI called WOW! service department for several timesThey finally sent a technician to look at the problemThe technician suspected my modem is too oldAfter I installed a brand new modem recommended by WOW!, the problem is still thereBy the end of the month, I received a strange billThey charge me $for technician onsite service! When I called in their billing departmentThey even cannot speak English! The person's name is ***He refused to direct my phone to his directorThen I called in again to talk to another personThis person hold my phone line about one hour and still did not get the line to their director! What kind of service they provide!

Wow does not honor their charges that are put on the customer's bill incorrectly When a tech was sent out to my home on 9/for issues due to service interuption issues, the wow customer service had asked me to call back and they would not charge me if the problem was not in my control According to the tech, the wiring on the outside of the home was incorrectly done, so he had to rewire the previous work done by other techs When I called the customer service back, they said I would not be charged for the Tech visit, it was not in my control the wiring was done wrong to begin with He also stated he would give me a one time $customer appreciation for the inconvenience of having horrible service due to this existing issue When I received my bill the Tech visit was put on for $and the $customer appreciation was on also However, they negated themselves and I was still our that extra money When I called, the manager at wow said these techs have to be paid and the wire

I have had WOW Cable, Internet, and Phone for over years now And the service is constantly is out It is either the cable, internet, phone, or a combination of all But more recently it has been my phone that is constantly out I have had several service calls, which has led to several techs out to my home, but nothing seems to make the service work They are only doing quick fixes, but not actually fixing the problem Every time a tech comes out they keep saying that there is an issue in the area But if this is the case and phone service is not able in my area, then why advertise that it is and more importantly why keep charging me for a service that I cannot use In the last two weeks I have had techs out to my home as well as servicemen out to the area and still nothing works And to add insult to injury WOW will only accommodate me with an "inconvenience fee" of $5" This is insulting I have to call every week or every other week to have someone come out to my h

A friend recommended Wow internet services and I called to schedule installation just to find out that my address has been 'blocked' and they are 'unable' to provide me with services
I bought this house several years ago and according to WOW Internet previous owner left an unpaid balance and as a result now I am denied internet service
However, I am not the one who owes the money to WOW and nobody related to me has had Internet service at this specific address - to the best of my knowledge , otherwise I'd be getting their bill/s in the mailbox, which is certainly not the case
This is very unusual business practice to where a new customer has been denied service due to previous customer irresponsibilityOne would think this is why we have collection agencies as they are the ones who usually take care of such issues
Unless this is some standard operating procedure to where a potential customer is made to jump thru the hoops and wait for weeks or months until WOW Internet

I have an account that was disconnected because their online billing portal was downThat is not relevant to my complaint though
I have a request for payment that was delivered to my home address with an account number of *** and a request for $
I spent 30+ minutes attempting to pay my balance on this closed account only to be told that I cannot pay by any other method than cash and that I need to do so between the hours of 8:30an and 5:30pm (m-f)The closest location is roughly 30-minutes from me depending on traffic
I have a job and cannot take time off of work to go to the bank and deliver a payment in person

I have proof from *** that a modem I delivered to WOW was received by them on Jan They claim to have not received this item and they are threatening me with collectionsACCT # ***

Last summer 2016, a WOW rep visited our house and signed us up for WOWHe said our bill would be $a monthHe said they do not have contracts and that our bill would not go upThis summer 2017, our bill went up $I called and complainedThe girl reported the rep that told us our bill wouldn't go up, and she lowered our bill a little by removing some servicesShe also made us sign a contract for year A week later our cable and Internet service went completely outThere was a WOW truck out here working on it and when we called, we were told there was an outage in our areaThe repair team thought it was fixed and leftWe still had no serviceThis went on for daysMy husband works from hoHAS to have InternetI sent an email to WOW (because I wait forever on hold when I call)WOW replied they would take off $for that month's billI haven't received that bill yet so I don't know if they followed through on thatThen, on 9-2-I wrote an email and explained

My dad signed up for internet with WOW Cable, and put the internet in my sister's name My sister is disabled and lived with my dad Sadly, my dad passed away in June unexpectedly My sister was forced to move out and we had to cancel the internet service WOW is charging us for an early termination fee of $ This is just so callous and mean My sister has now found a place of her own, but we cannot transfer this to her account because they do not offer service in Canton, Michigan
I have been a customer with WOW since 2006, and I do not want to do business with such a callous organization I do not feel this is fair or ethical I called them, told me to file a dispute, and that someone would be in contact with me No one contacted me, and months later I get a bill in the mail To me it is the principle behind this issue I called and spoke with a customer service rep and a supervisor and they both said there was nothing they could do I am just so disgusted

I ordered service on April 19, 2018, and was given a price of $I asked sales representative if this was total price, including taxes, etc., she said yes On day of installation, I got a bill for $When I called to complain that amount on bill was not what I was promised, during initial order, I was told by Gino, they would listen to tape, and let me know the resolution in hoursI heard nothing from Gino, the manager, so I called back on Friday, April 27, and was told they would get back to me in hoursAlso, I was told I would receive my bill on May 23, I received my first bill April 26, which states payment is due May 10, and it's not yet been days.I feel the company's service, doesn't live up to information given I was offered an adjusted bill of $137.00, but my original order was to be $117.00, including all fees, etc

WOW! submitted a past due amount of approximately $to their collection division in late We paid the balance in full on November 18, However, it has remained on my credit report every month since that point I have attempted to work with WOW! to get a letter to remove it from my credit history in order to have my score recalculated After multiple phone calls and days, though, it has not happened

I used to live at *** *** *** * ** ** *** *** *** I lived there for months and returned to ***While there I had wow cable and there was no contractIt was month to month and I have the original receipt from when I signed up to prove itI recented recieved a bill for an early temination fee of $plus a $late feeI called wow and explained that I did not have a contract for a determined amount of timeThey said that they snuck it on the bill somehow and that I now owe itThis is outragousNot only are they a horrible company but what they are attempting to do is illegal

I had wow set up about a year ago, the commercial flyer they sent to me was $25/month for 30mb, after a $discount each month for 24months For fear of any fine print not understood, I called the sales service and asked them to confirm with me "$25/month for 24months without any catch The woman very clearly said "yes, without any catch" So we switched to Wow Later, we opted to use auto pay, I really haven't been paying attention to my bill until today I happened to receive a paper bill from them, noticed that it charges us $35/month now, apparently we had been charging for these rate since last month with auto payI called the customer service, they said that is the deal I get, there is nothing they can doThen I asked to be transferred to sales department, the guy said he understand I was frustrated, but my discount of $30/month has already been used, I now only have $discount But this wasn't what I was told a year ago, I never receive any paper notice from them stating that they would change the discount rate after a yearBecause had I knew that, I probably would not get service from them, I have to buy router and modem by myself which rounds up to about $180, if spread into 12months, I would be paying more than I paid the previous provider The guy try to settle with me by giving me a month credit of $for 1month only I refusedThey are not honest

I purchased wow internet service through phone and the sales person simply sent me the forms via email to sign and send backDidn't go over any explanations of the terms and everythingI had to leave the previous address due to my health issues and family problems which were unavoidableTherefore I had to cancel the internet serviceSince I didn't move to an area where the same internet service is not available, they are applying a early discontinue fee
When they sell the service they purposely neglect to explaining all the terms and conditions, but later on they are coming after me with this type of fees, which is a great inconvenience for me

In March I was contacted by wow because my internet services was disconnected and I owed about $I advised them that I was relocating to a different apartment in the areaAnd I would be out of town for almost 2weeks and I would handle once backI moved the beginning of April; and contacted wow to come connect the I InternetI brought the same equipment I had at my previous apartment, since was out of town and thought that it didn't have to be return since I'm keeping the serviceThe technician came out to Install Internet, which I could see he was having a problem with connecting the InternetHe went out to this truck and came back inWhich I didn't think anything of itThe receipt didn't have any info Internet information on itI had to contact customer service for passwords and wifi code because the tech didn't leave any information
I received my first bill on May; I was charged for unreturned equipment, a cable magazine subscription, and another miscellaneo

Over a period of years we have had numerous issues with our internet service either being completely out or the service received well below speeds we are paying to receiveThere have been approximately 30+ calls without a complete resolutionWe pay around per month for services that drop daily or are out frequently with no resolutionThis is not acceptable

After having Wow! internet for over a year, we moved to a city where Wow! does not operateSo we called cancelled service, dropped off our equipment and made sure we were all squared awayFast forward months later I start getting calls about a past due amountI was told they mailed out bills, both of which I never received, all our mail was forwarded and they had our new addressI argued with the lady and she said she'd figure it out and call backAwhile passed and then I get another call, now saying I have a balance and a past due amount??!! After further arguing with them, I just wanted to be done with it, so I told them I would pay the amount $61.33, but not the late fee, because of their mailing errorI personally thought it was a scam because when we dropped off our equipment we made sure we didn't have a balanceNow, many months later I see on my credit report this shady business turned over now $in collectionsFor a service we haven't had since Jan 1,I am baffl

The sales men who come to your door selling this product quote the wrong prices and when you get your bill the price is different than quoted and the manager that I talked to to dispute the difference would not work with me on the different price.I do not think this is the honest way of doing businessDo they need to lie about the price to get customers wow also said the price would be a year agreement at that price.When talking to the manager I was informed that the price would go up at the end of the first year instead of the quoted price for years.We are on a fixed income being we are both retired and or dollars means the world of difference

I am being ripped off by WOW cableAround April 20th I was told that my bill was so high because it had went up and that the promotion I was on had expiredI spent the next three weeks trying to get this issue resolved I left several messages for the corporate office, but to no avail finally one day last week I was transferred to the retention department where a young man told me that the promotion was not up it was a two-year promotion not a one-year promotionObviously there is a discrepancy here, either way when I signed up a year ago I wasn't told that I was on a promotion be it one year or twoThis young man also offered to increase my bill by three dollars as opposed to the $that they were trying to add to my be a monthlyMeaning over the past year I have paid $and some change for my Internet service that includes taxes and fees but now after having my service for one year they trying to increase my billAt any rate I called back and spoke with the supervisor last wee

In August 2017, we canceled our WOW service and switched to ***We turned in the equipment (only a modem) to the local store the same monthWe were consistently receiving notices for several months stating we owed NOTHINGIn fact, the notices always stated we had a $credit because we overpaid
Then in February 2018, (months after canceling!) we received a notice stating we owed over $for the modem, which is impossible because we turned it in
I called WOW, and was informed it was no problem..they would find the equipment and supposedly initiated an investigation to find the modemI was told it would take several days, but not to worryWe never heard a single thing back after this call Nothing in writingNo phone call follow upNOTHINGTherefore, we assumed the equipment was foundNow all of a sudden we have been turned over for collectionWe called again to dispute this, and were told by a supervisor on the phone that the investigation to find the equipment never