California Development & Funding Company

Wow does not honor their charges that are put on the customer's bill incorrectly When a tech was sent out to my home on 9/for issues due to service interuption issues, the wow customer service had asked me to call back and they would not charge me if the problem was not in my control According to the tech, the wiring on the outside of the home was incorrectly done, so he had to rewire the previous work done by other techs When I called the customer service back, they said I would not be charged for the Tech visit, it was not in my control the wiring was done wrong to begin with He also stated he would give me a one time $customer appreciation for the inconvenience of having horrible service due to this existing issue When I received my bill the Tech visit was put on for $and the $customer appreciation was on also However, they negated themselves and I was still our that extra money When I called, the manager at wow said these techs have to be paid and the wire

I purchased wow internet service through phone and the sales person simply sent me the forms via email to sign and send backDidn't go over any explanations of the terms and everythingI had to leave the previous address due to my health issues and family problems which were unavoidableTherefore I had to cancel the internet serviceSince I didn't move to an area where the same internet service is not available, they are applying a early discontinue fee
When they sell the service they purposely neglect to explaining all the terms and conditions, but later on they are coming after me with this type of fees, which is a great inconvenience for me

The sales men who come to your door selling this product quote the wrong prices and when you get your bill the price is different than quoted and the manager that I talked to to dispute the difference would not work with me on the different price.I do not think this is the honest way of doing businessDo they need to lie about the price to get customers wow also said the price would be a year agreement at that price.When talking to the manager I was informed that the price would go up at the end of the first year instead of the quoted price for years.We are on a fixed income being we are both retired and or dollars means the world of difference

I ordered service on April 19, 2018, and was given a price of $I asked sales representative if this was total price, including taxes, etc., she said yes On day of installation, I got a bill for $When I called to complain that amount on bill was not what I was promised, during initial order, I was told by Gino, they would listen to tape, and let me know the resolution in hoursI heard nothing from Gino, the manager, so I called back on Friday, April 27, and was told they would get back to me in hoursAlso, I was told I would receive my bill on May 23, I received my first bill April 26, which states payment is due May 10, and it's not yet been days.I feel the company's service, doesn't live up to information given I was offered an adjusted bill of $137.00, but my original order was to be $117.00, including all fees, etc

I used to live at *** *** *** * ** ** *** *** *** I lived there for months and returned to ***While there I had wow cable and there was no contractIt was month to month and I have the original receipt from when I signed up to prove itI recented recieved a bill for an early temination fee of $plus a $late feeI called wow and explained that I did not have a contract for a determined amount of timeThey said that they snuck it on the bill somehow and that I now owe itThis is outragousNot only are they a horrible company but what they are attempting to do is illegal

I came back to WOW! two months ago after a brief and bad experience with Comcast Xfinity I have yet to get a correct bill and every time I contact them, they say they will fix the bill and the next comes in wrong againNow they have the nerve to have an automated call say that if I don't pay my bill, they will shut off the serviceI sent my payment a week ago
They are penalizing me for doing their job and trying to get a correct billI talked to a CS manager and she said that I will have to wait until the interruption of service and then call in for an extension Again, penalizing me for their mistake and now a late payment notice may get put on my credit report because they couldn't get their billing straight
I am very frustrated and angry with their lack of customer serviceThey want to sign you up, and then forget you

On Saturday May when we woke up in the morning we noticed that we had half power to the house This included no power to the kitchenliving room and furnace We called *** *** and they came out pretty quicklyThey told us that there was a break in our electric line coming from the street We have buried electrical lines He told us that we had to hire our own electrician to come out and fix the lines After contacting numerous electricians we went with the company that was the least amount That amount being $ On Monday, the electrician came out to our residence and found the break in the electrical line He took pictures and told us that when WOW cable trenched in the lines in our development they nicked the power line going into our house which then caused the power outage I have all of the paperwork and pictures I called WOW cable today 05/10/and after a discussion with them they told me that they could credit me $ Now, as a consumer I should no

Last summer 2016, a WOW rep visited our house and signed us up for WOWHe said our bill would be $a monthHe said they do not have contracts and that our bill would not go upThis summer 2017, our bill went up $I called and complainedThe girl reported the rep that told us our bill wouldn't go up, and she lowered our bill a little by removing some servicesShe also made us sign a contract for year A week later our cable and Internet service went completely outThere was a WOW truck out here working on it and when we called, we were told there was an outage in our areaThe repair team thought it was fixed and leftWe still had no serviceThis went on for daysMy husband works from hoHAS to have InternetI sent an email to WOW (because I wait forever on hold when I call)WOW replied they would take off $for that month's billI haven't received that bill yet so I don't know if they followed through on thatThen, on 9-2-I wrote an email and explained

I have proof from *** that a modem I delivered to WOW was received by them on Jan They claim to have not received this item and they are threatening me with collectionsACCT # ***

I have an account that was disconnected because their online billing portal was downThat is not relevant to my complaint though
I have a request for payment that was delivered to my home address with an account number of *** and a request for $
I spent 30+ minutes attempting to pay my balance on this closed account only to be told that I cannot pay by any other method than cash and that I need to do so between the hours of 8:30an and 5:30pm (m-f)The closest location is roughly 30-minutes from me depending on traffic
I have a job and cannot take time off of work to go to the bank and deliver a payment in person

Mislead about service in June of this yearDid not receive channels I requested in package I ordered and quality of picture was poor and tech charged me cash ($140.00) to remove old equipmentI called and requested disconnect same day as setupThey tried to bill me for unreturned equipment which had already been returned and charged me $for a disconnect feeI called and asked why I was being charged for unreturned equipment which they acknowledged they had received and then jerked me around when I requested to speak to a supervisor about the disconnect feeI didn't feel I should have to pay anything when they had failed to provide the service I had requestedFinally speaking to a supervisor (Luis) he threatened to turn my account over for collection and finally agreed on a payment of $which I paid just to be done with their shoddy businessRecently a WOW! salesman came to my door and I told him how badly I had been treated the first time around and he told me I never should have been charged anything to disconnect or to have equipment removedI called the WOW! number and spoke with an operator who told me I had been turned over for collection for unreturned equipment and the disconnect feeI asked to speak to a supervisor and I was told no one was available but I refused to hang up until I spoke to someoneFinally someone identifying himself as Eli got on the line and told me there would be an investigation and that someone would contact me in hoursNo one has contacted meI have notes, receipts, cancelled checks and confirmation numbers of my callsConsumers should be made aware of their shoddy business practices and questionable service

Over a period of years we have had numerous issues with our internet service either being completely out or the service received well below speeds we are paying to receiveThere have been approximately 30+ calls without a complete resolutionWe pay around per month for services that drop daily or are out frequently with no resolutionThis is not acceptable

In March I was contacted by wow because my internet services was disconnected and I owed about $I advised them that I was relocating to a different apartment in the areaAnd I would be out of town for almost 2weeks and I would handle once backI moved the beginning of April; and contacted wow to come connect the I InternetI brought the same equipment I had at my previous apartment, since was out of town and thought that it didn't have to be return since I'm keeping the serviceThe technician came out to Install Internet, which I could see he was having a problem with connecting the InternetHe went out to this truck and came back inWhich I didn't think anything of itThe receipt didn't have any info Internet information on itI had to contact customer service for passwords and wifi code because the tech didn't leave any information
I received my first bill on May; I was charged for unreturned equipment, a cable magazine subscription, and another miscellaneo

I had Knology/WOW for years when since I moved to ** and was issued *** as my number In late it was brought to my attention my answering machine was saying it was full, but it showed emptyI bought a new answering machine That didn't help I bought a new answering machine/phone set Didn't workThen I called customer service and after over an hour on the phone, the 3rd "helper" determined after sending some test that we had the WOW voicemail? I never signed up for this so what a surprise I said remove it He did and this took another 30-minutes and then it would still not show incoming calls, (but I could call out) He sent another test ping and determined the problem was with WOW and a person would have to come out He also said it would be free About a week later the person finally comes, and plugged the answering machine into a different outlet, then CHARGED ME $for this??? My husband took off work so I was not there to say this was crazy I ca

On 10/10/18, a WOW technician came to fix my cableHe discovered that I have been paying for HD and was originally installed a standard unitI have been paying $a month for HD instead of $a month for standard for monthsTherefore, I paid $for a service that I did not receiveI called and spoke to WOW customer representative Mary on 10/10/On a taped conversation initiated by WOW, Mary agreed that I should receive a credit of $Instead of a credit, she offered me a $inconvenience feeI stated that I would like a credit of $Her supervisor, Jayme, said that I could have a $inconvenience fee instead of $30, but I would not get a credit of $After over minutes on the phone, Mary and Jayme agreed to send the issue to the claims departmentAt this point, they denied me any inconvenience feeOn 10/22/18, I called to see the status of my issueI was told by Wow customer representative Jesse that my claim was denied because it wasn't validI did not

My dad signed up for internet with WOW Cable, and put the internet in my sister's name My sister is disabled and lived with my dad Sadly, my dad passed away in June unexpectedly My sister was forced to move out and we had to cancel the internet service WOW is charging us for an early termination fee of $ This is just so callous and mean My sister has now found a place of her own, but we cannot transfer this to her account because they do not offer service in Canton, Michigan
I have been a customer with WOW since 2006, and I do not want to do business with such a callous organization I do not feel this is fair or ethical I called them, told me to file a dispute, and that someone would be in contact with me No one contacted me, and months later I get a bill in the mail To me it is the principle behind this issue I called and spoke with a customer service rep and a supervisor and they both said there was nothing they could do I am just so disgusted

I had intermittent service for 7+ daysI called customer service daily, sometimes multiple times a day going through all of their troubleshooting stepsTheir representatives were rude, condescending, one representative asked me "so are you even a customer with us?" When I was telling her about the issues I was having at my homeEvery day their automated system said they were experiencing an outage in my area and they still refused to offer any kind of creditTheir representatives would not give me a time without service credit until my "issue was fully resolved"I escalated to a supervisor, the supervisor either hung up on me or the call dropped in the transfer and then they never called me backAnother supervisor, ** stated that I needed to go through their "unnecessary process" to receive a time without service creditHe told me that he, the floor supervisor, was the highest person in the building and that I could not escalate above himOne of the steps was to have a technici

I had wow set up about a year ago, the commercial flyer they sent to me was $25/month for 30mb, after a $discount each month for 24months For fear of any fine print not understood, I called the sales service and asked them to confirm with me "$25/month for 24months without any catch The woman very clearly said "yes, without any catch" So we switched to Wow Later, we opted to use auto pay, I really haven't been paying attention to my bill until today I happened to receive a paper bill from them, noticed that it charges us $35/month now, apparently we had been charging for these rate since last month with auto payI called the customer service, they said that is the deal I get, there is nothing they can doThen I asked to be transferred to sales department, the guy said he understand I was frustrated, but my discount of $30/month has already been used, I now only have $discount But this wasn't what I was told a year ago, I never receive any paper notice from them stating that they would change the discount rate after a yearBecause had I knew that, I probably would not get service from them, I have to buy router and modem by myself which rounds up to about $180, if spread into 12months, I would be paying more than I paid the previous provider The guy try to settle with me by giving me a month credit of $for 1month only I refusedThey are not honest

A friend recommended Wow internet services and I called to schedule installation just to find out that my address has been 'blocked' and they are 'unable' to provide me with services
I bought this house several years ago and according to WOW Internet previous owner left an unpaid balance and as a result now I am denied internet service
However, I am not the one who owes the money to WOW and nobody related to me has had Internet service at this specific address - to the best of my knowledge , otherwise I'd be getting their bill/s in the mailbox, which is certainly not the case
This is very unusual business practice to where a new customer has been denied service due to previous customer irresponsibilityOne would think this is why we have collection agencies as they are the ones who usually take care of such issues
Unless this is some standard operating procedure to where a potential customer is made to jump thru the hoops and wait for weeks or months until WOW Internet

I am in a contract with WOW cable I am moving and called to transfer services to the new location They do not operate in my new location and are not willing to start They told me I would have to pay an early termination fee of $ I explained it is not my fault they do not operate in the new location and they are breaking the contract by not servicing me so I shouldn't be charged for an early termination fee I asked the call rep if I could speak with someone with the authority to override the fee and he connected me with a supervisor The supervisor told me they did not expect me to move and that I am breaking the contract