California Development & Funding Company

On Saturday May when we woke up in the morning we noticed that we had half power to the house This included no power to the kitchenliving room and furnace We called *** *** and they came out pretty quicklyThey told us that there was a break in our electric line coming from the street We have buried electrical lines He told us that we had to hire our own electrician to come out and fix the lines After contacting numerous electricians we went with the company that was the least amount That amount being $ On Monday, the electrician came out to our residence and found the break in the electrical line He took pictures and told us that when WOW cable trenched in the lines in our development they nicked the power line going into our house which then caused the power outage I have all of the paperwork and pictures I called WOW cable today 05/10/and after a discussion with them they told me that they could credit me $ Now, as a consumer I should no

I bundled cable, internet, and phone, and frequently made late payments ($200+) because it was just too expensiveWOW would threaten to terminate service but never did; they would interrupt service, then return service to when payment was caught upIn November of 2015, I paid in full and WOW did not return all services (internet, On Demand)In fact, my telephone landline service disappeared (no phone calls have come through since October) I contacted WOW, who sent someone out to my houseHe said that WOW did not disconnect the phone lineThere is a metal box on the side of my house that bears the letters "Property of Knology"The employee said that whatever was wrong with the landline was in that box and that it was the policy of WOW not to service those boxes anymoreI no longer want to be a customer of WOW but I do want the landline fixedI have written to WOW about the situation but they have not responded I have disconnected their equipment and it is safe and so

Bill hike with no correspondenceI called and spoke to a supervisor and he said in order to fix anything on my account the past due had to be paid 1st before any corrective actions can performed

On 9/a WOW salesman, name *** ***, come to my door, sold me their internet service$a month with modemBecause *** *** downloaded some software to my modem, Wow's technician unable to connect their service to my modemHe said I would have free modems for life
When bill comes, the $modem fee is on itI called customer service, they refused to honor the contractWant me to call the salesmanI call *** several times and he tried to contact his bossNothing happenedNobody want to backup their salesman, none want to honor the contract

I call about my cable being off I was advise three days by a rep I had until Augbefore disconnect she lied I got disconnect today so I spoke with a rep name *** employee number ni*** I explain to him what happen on a call about my cable ask he pull the call he see I was lying *** was not listening to nothing I had to sayhe was disrespectful and rudeI ask to speak with a supervisorhe act like he did not care talking you better pay your billso I told him I been having issue with wow cable to point I ready to find another cable companyso I paid my bill cable still off I call back speak to another rep I advise her my bill paid I want my cable back onshe was talking about appointment that I already knew about I told her to listen I did not ask her about no appointment I was asking her to turn my cable back on bill was paid she still kept talking about my appointmentwhere I got upset start cussing she then going to try to tell me keep it professional I told her to l

I have contacted WOW about internet services at my home since regarding intermittent interruptions which has resulted in several service calls We have updated our personal equipment as recommended and the issues have not been resolved Most recently (days), still no continuity in the service They have recommended sending a service technician to the residence for a fee We have declined because the problem has never been resolved Nevertheless, the cost of this below average service is increasing
To clarify, we have reset the modem and router repeatedly When near or far to the router/modem, WIFI service is horrible They are unable to effectively troubleshoot the cause and efficiently resolve the issue

I purchased the internet speed from them in December and it is now mid March and I am still not getting what I paid for but my bill have doubled
I called customer service many, many times but they do not help and the last one hung up on me
I want some resolve to thisThis is not right
I want what I am paying for

Over a month ago, I scheduled for Wow! to install service in my new homeI work from home, and so the timing of this install is crucialI scheduled for them to install on June 9th, between 11am and 1pmI requested a minute call aheadSince I am freshly moved in and busy doing things in the yard, basement, and garageThey insisted this was standard practice and would be no problem
I received two automated confirmation phone calls in the two days leading up to the appointment
On the day of the appointment, at 1245pm, I began to get nervous that they wouldn’t show and called to find out the status of the scheduled technicianAfter serveral minutes on hold, I was told they already came and wentThe technician told dispatch who then told the customer service rep that I was on the phone with, after describing the house at length, that “he waited for over minutes before leaving”None of this makes senseI’ve just moved in, and have none of my furniture or possessi

I have been in contact with Wowway numerous times over this past weekFirst, on September 4th, I spoke with ***? and cancelled serviceI was informed that it would take up to hours to pro-rate my bill for the two (2) days of service into the subsequent monthAs it stood, my bill was around $
Today, two days later, I attempted to log in to my wow account and was denied accessI called wow to address the issue and my billI was informed that as my account is closed, I can no longer access the website***, the customer service representative, informed me that the bill has been adjusted to around $I asked for a bill and was denied my request
After speaking with her supervisor, I was informed that I am unable to receive a bill by email because I no longer have a wow way email addressI was also informed that a paper bill cannot be mailed because I am no longer a customerSo, in essence, I should just take the word of *** that I owe a specific amount of m

I have an issue with an old account that has been placed with a collection agencyI do not agree with the charges that has been placed on my billOn Dec 10, @ 10:24, a call that last 20:32, I agreed to install new service with the promise to have 14-days freeI had such a horrible time I call in February to have my service disconnected because I was so dissatisfied with the serviceThere were times I couldn't pay my bill because I didn't know how much I paid last time I paid my bill & from my understanding(from one of you'll reps) my social security number was not on my account making it hard to verify my identityIf that's the case, when I called to have my service disconnected, why was that not said, why was I told that my service would be disconnected but never wasI've call the customer service number numerous times & was promised that someone would look into the call & call me backNo one has called meI would really like this problem solved & I pro

I work for a VoIP provider and work from my homeI am tasked to work with certain vendors on equipmentOne of the vendors, ***, I am not able to access their website using the provided gatewayI have called into customer service mutiple times over two weeks and the problem has not fixed itselfI have changed all the settings around inside the gateway and my home equipment with no such luckI purchased a standalone modem and had WOW provison the modem and I was able to access the siteI used a VPN and was able to access the site but if I used the provided equipment, I was not able to access ***.com
When I tried to ask if I could use my own cable modem, I was told either: a)I would have to downgrade my service to a different equipment package or b) upgrade my speed to allow a tech to come onsite to change the gateway to a set top box
I like the services I have and down want to downgrade or upgrade for me to be able to access what I need for work! This has been an issu

I reached out to WOW cable over one week ago for an installation upon moving into a new homeI previously had WOW and wanted to continueThe first cable tech came out on Saturday August 25th..he came to the house was instantly not very welcoming or accomidatingHe told me numerous things he could not do and at that point I asked him to leaveThis wasted hours of my time from workI called explained the frustration and concerns with the tech WOW then sent another tech to my house with a hour window...this tech was at my house for hoursHe was a nice man and seemed to complete everythingThat evening I tried to watch cable in my bedroom, it did not work, I called WOW they sent a signal and it still did not work..I called WOW the next morning, they again stated they would send another technician..again giving me a hour windowThis is now over hours I have had to take away from workThe final technician came to the house and stated that I had an electrical problem in m

On 12/28/I initiated phone and internet with WOW for a monthly fee of $plus taxes Initially used me
credit card to pay initial month's pmtand installation fee When asked if they could retain card on file
I stated NO On March I contacted billing because service was cancelled due toi non-payment and had
not received bill at that point Was charged a reinstallation fee of $and a late fee of $ At that point, I
enrolled in the auto pmtat which point I was asked if they could use card on file I was furious at this and
emphasized to them they had fraudulently retained my card info w/o my authorization and to remove it
immediately I gave them my checking information for it to commence in April At that time, I was told
that the $fee would be waived A week ago, service again is interrupted for same reason Now they
tell me attempts were made to acctfor pmtunsuccessfully My bank never received such request
I believe these problems are oc

I had one of there cable boxes stolenI return two of themExplained one was stolen tried to make police reportThe officer would not let me file the reportI wrote to Wow cable to Main office I called Wow cable and explainedI got no responseLess than a month they put what I owed for the box on my credit reportThey gave me no time to resolve this problemWould not help me in any way

called and made a cable payment last Friday and service was cut of 5mins after payment was receive ask to speak with supervisor about the issue and was given a run around the entire weekend living number for supervisor to contact me and haven't been given a call as of yet

They NEVER send me my bill - I only find out how much I owe when they send the disconnect notice, and its a radically different amount and due date each timeI can only assume theyre adding late charges but I don't have the actual invoices to even know
The plan I have is supposed to be $25/month for the first months So, the first payment I guessed the due date, and paid $50, got a disconnect notice anyway asking for an additional $40, which I paid then again, and again, differing amounts each time One month they'll say I owe $and have days to pay it or be disconnected, the next $45, the next $20, etc
Now I got one that says I have until tomorrow (a sunday..) to pay $90-some dollarsThis is getting absurd I pay what the disconnect notice says to pay each month, that amount grows each month
I've asked them repeatedly to starting sending me billing statements, and they keep saying they will, but end up not doing it I won't have $to pay them

just before dec I drove across town and turned in my equipment to wow cableat that office, they told me, that wow owed me a rebateI have received over due letters, and threatening letters and phone calls from said companyI have talked to them on many occasionsthey agreed that they was in the wrong, and said, it would be handled, and pay me, what was due methey sent it to a collection agencysaid they was going to attach it to my credit report the recovery agents, said they were mislead, and sent it back to wow this is out of hand they owe me money, with interest

months ago I switched from *** *** *** to Wow Cable The advertisement reported if we switched to wow cable our bill was guaranteed to not increase more than $dollars every year for five years When my bill was paid last month (autopay) I noticed it was nearly $dollars more It went from $a month to $a month I contacted Wow about this increase and pointed out the advertisement special that I signed up for months ago The representative told me the basic pricing hadn't changed, but a promotional offer had expired During my conversation with Wow months ago, I asked the rep if I understood him correctly, my bill shouldn't increase more then $dollars over a five year period He confirmed this information Now, I'm being told the bill will increase by over $dollars per month but that wasn't part of the original pricing because of a promotional offer In my view, this is advertising and trickery on the part of Wow They repeatedly stated

Called to cancel service June 29th
Was told at that time of new promotion to keep me as a customer
This plan, even after asking several times, and confirming my bill would be X amount of dollars, I agreed to stay as a customer and accept the 2-year agreement
First bill arrived, and dollars over said price
I called in to complain and was told my bill is correct
I then told them to reverse my account back to its previous status They said they would since I was within my day periodI also inquired at that time about ending service
WOW took that statement as I was ending service immediately so they took it upon themselves not to undo the changes to the account
This was July 19th
Today, August 15th, I received another incorrect bill due to the fact they did not undo the changes to the account I was told I cannot cancel service without an early termination fee I reminded them, and they have it documented, my request to undo changes
They now cla

I signed up for WOW 30MG on Friday, signing onto an absurdly onerous one-year contract stipulating that I pay a monthly penalty of $if I cancel early My internet service is significantly less than what I'm paying for, which I note is priced at $a month higher than what is advertised In addition, they keep trying to sell me a $5/month additional "protection plan" and I keep explaining to them that I shouldn't be obliged to pay an addition fee over what I'm paying to get what I'm paying for I order a technician to come and fix the internet, which they do not do, and then they tell me that if I don't sign on for this extortion, I will have to pay $for their time on some nonsense travel toll I sign up for an ADDITIONAL $5/month for three months, the minimum necessary to prevent me from incurring their "fee" for pretending to provide me the service I am paying for anyway How is this legal? If I pay you for internet, at nearly 50% over the rate advertised, how am I then responsible to pay you an additional fee when there are problems? That is your end of the contract, not mine