California Development & Funding Company

I sold my house in Augusta GA and moved to Pensacola FL I tried to forward my WOW internet service to FL and they did not offer services in Pensacola FL My wife took everything in to local office and cancelled the service The customer service lady told her because we were moving to a place they did not offer service that there would be no early termination fee Now, months later we receive a bill from WOW for because of the early termination they now have decided we owe fee

called and made a cable payment last Friday and service was cut of 5mins after payment was receive ask to speak with supervisor about the issue and was given a run around the entire weekend living number for supervisor to contact me and haven't been given a call as of yet

I have contacted WOW about internet services at my home since regarding intermittent interruptions which has resulted in several service calls We have updated our personal equipment as recommended and the issues have not been resolved Most recently (days), still no continuity in the service They have recommended sending a service technician to the residence for a fee We have declined because the problem has never been resolved Nevertheless, the cost of this below average service is increasing
To clarify, we have reset the modem and router repeatedly When near or far to the router/modem, WIFI service is horrible They are unable to effectively troubleshoot the cause and efficiently resolve the issue

We recently moved into a new house, and I called WOW Cable to transfer services to our new address When I spoke to an agent on the phone she stated that they did not offer service at our new address and that we would need to cancel service instead of transferring it There was no mention of any fees or other penalties for having to cancel service because they did not service our new address Today, I received a statement from WOW Cable with a $Early Termination Fee When I called to see why I was getting charged a fee for cancelling service early as a result of them not offering service at our new address, all they would tell me is that it was a "valid charge" and that it was in the contract When I asked them to provide the signed contract so that I could review the language to determine for myself if it was "in the contract" the supervisor whom I was speaking to told me that I would need a subpoena for them to send me a copy of the contract When I asked to speak to the sup

months ago I switched from *** *** *** to Wow Cable The advertisement reported if we switched to wow cable our bill was guaranteed to not increase more than $dollars every year for five years When my bill was paid last month (autopay) I noticed it was nearly $dollars more It went from $a month to $a month I contacted Wow about this increase and pointed out the advertisement special that I signed up for months ago The representative told me the basic pricing hadn't changed, but a promotional offer had expired During my conversation with Wow months ago, I asked the rep if I understood him correctly, my bill shouldn't increase more then $dollars over a five year period He confirmed this information Now, I'm being told the bill will increase by over $dollars per month but that wasn't part of the original pricing because of a promotional offer In my view, this is advertising and trickery on the part of Wow They repeatedly stated

On 9/a WOW salesman, name *** ***, come to my door, sold me their internet service$a month with modemBecause *** *** downloaded some software to my modem, Wow's technician unable to connect their service to my modemHe said I would have free modems for life
When bill comes, the $modem fee is on itI called customer service, they refused to honor the contractWant me to call the salesmanI call *** several times and he tried to contact his bossNothing happenedNobody want to backup their salesman, none want to honor the contract

I reached out to WOW cable over one week ago for an installation upon moving into a new homeI previously had WOW and wanted to continueThe first cable tech came out on Saturday August 25th..he came to the house was instantly not very welcoming or accomidatingHe told me numerous things he could not do and at that point I asked him to leaveThis wasted hours of my time from workI called explained the frustration and concerns with the tech WOW then sent another tech to my house with a hour window...this tech was at my house for hoursHe was a nice man and seemed to complete everythingThat evening I tried to watch cable in my bedroom, it did not work, I called WOW they sent a signal and it still did not work..I called WOW the next morning, they again stated they would send another technician..again giving me a hour windowThis is now over hours I have had to take away from workThe final technician came to the house and stated that I had an electrical problem in m

On 12/28/I initiated phone and internet with WOW for a monthly fee of $plus taxes Initially used me
credit card to pay initial month's pmtand installation fee When asked if they could retain card on file
I stated NO On March I contacted billing because service was cancelled due toi non-payment and had
not received bill at that point Was charged a reinstallation fee of $and a late fee of $ At that point, I
enrolled in the auto pmtat which point I was asked if they could use card on file I was furious at this and
emphasized to them they had fraudulently retained my card info w/o my authorization and to remove it
immediately I gave them my checking information for it to commence in April At that time, I was told
that the $fee would be waived A week ago, service again is interrupted for same reason Now they
tell me attempts were made to acctfor pmtunsuccessfully My bank never received such request
I believe these problems are oc

My family was a WOW customer in *** *** for all of 2016, and we loved the service and the pricingWhen we relocated to the greater *** *** area, we were unable to get WOW internet, and were forced to use an alternate provider
When we received the January service invoice during the month of December 2016, I wrote “CANCEL” on the invoice and returned it to WOW
I also returned one of the many phone calls from WOW in January, where the agent confirmed having received our cancellation notice, but refused to cancel our serviceSince then, I have continued to receive phone calls and invoices from WOW for service that has not been in use for months
This is truly unfortunate as we were big supporters of WOW until this happened, and encouraged our friends and neighbors to try WOWNo longer
It would have been better if WOW had simply cancelled our service as directedThe business practices that we experienced following our cancellation are simply not acceptable

Service cancelled, equipment returned Still receiving charges and now collections Wait time on phone aprox 1/hour for a live person

Last billing statement from WOW $I spoke with an agent via phone who is to credit my account $70.99; but states there is a $install fee that is due
The $install fee was originally and always quoted as $And I was told ALL fees were waived if I cancelled my account within days Which I did

I am aware that I owe a billHowever, I would like to bring to light the bad business practices of this companyOnly ONE customer service rep that I dealt with during my entire time dealing with this company had actual customer service experience and was niceI also had problems with the box and my husband called and informed them that we would not pay anything until the problem was fixedNo one came and the service was disconnectedThat caused the bill to become what it wasThe only time someone came out was to pick the box up after service was disconnectedI haven't had service with this company in over months and I am still getting bills every month with a $fee added and accumulatingIf I no longer have service with them, why are they still able to charge me $every month for nothing?

I have had WOW services ever since they moved into our area Periodically, they change our rates, usually to a much higher price, and then I am forced into having to call them (a form of harassment), to get my bills back down to where they should beMy bills were a little over a hundred dollars until January of this year when they took my bill up $more dollarsI balked at that increase and almost dropped them then, but reluctantly kept them because of lack of cable competition in my areaBecause I felt I could not trust WOW and their practices, I began preparing to leave WOW by buying a digital antenna and my own modemBy July of this year, I started to get billed for around $That's about a 80% increase from what I had been getting billed for up through the end of That was it I called them several times to get the issues with my bills resolved with them, and I kept getting the run around and an offer that would only take me down to around $a monthThat was una

Cable internet service purchased from WOW - for the last few weeks constant problems with the internet during evening hours - every couple days we loose internet for couple of hours during evening hours between PM - PM
Technicians coming regularly to fix the problems - and problem returns
This situation is not acceptable - interraptions are too frequent and too regularI need your help to have WOW to solve this The service that was promised is not delivered
Please , help

So my complaint with WOW way internet service starts with the fact that I have been a loyal customer for many years I prepay my bill for years in advance Until recently they were billing me $200/month for 300mpbs internet only access which I prepaid with a $credit balance They then sent me an email that 600mbps at $94/month When I asked to have that price honored they said NO Only new customers get that price? The best they can do for me is $125/month Now it would seem a bit absurd but I can disconnect, and reconnect as a different named customer and they will honor that price but I ask you this, why send this email to existing customers only to aggravate them? They I sent them a message on Twitter and their customers service rep asked me so do I want the lower price? I though you got to be kidding me, right? NO he was serious So their CEO Steve Cochran talks about that they value their customers https://youtu.be/G5qqCZ9xa-8?t=28s but I would beg to differ After getting hung up on when I asked to talk to a manager about their pricing, and after repeated calls they said they can drop $for guaranteed service per month but they cant go below $120/mo for the same service they offer new customers? Really upsetting Who built their business if not loyal customers like me? Why would you send me an email only to not honor it? Seems like these people have their head in the sand and one hand does not know what the other is doingTheir CEO Steve should know about this and they should honor what they market to everyone, especially those who helped them get to where they are today This is why I am writing to you because they should honor their own marketing and email campaigns for all customers, that is unless what they do is a scam, for first getting you in the door, and then sticking it to you with price increases as you remain a customer

Company charged a credit card that was removed from their websiteThey refused to charge the card I provided and instead shut off my service and charged $in feesI contacted billing and they acknowledged their mistake and said they would remove the fees and I just had to pay $which is the billAfter paying $they illegally charged the same card without my permission an additional $They have no record of a bill for $which is what they charged me

Our family has maintained a subscription to WOW cable and internet for the last two plus years When we originally purchased this plan in we selected a contract with internet speeds of Mbs down and Mbs up as well as the Mid-level cable TV package When we purchased this plan we were paying approximately $a month and were told that this was not a promotional offer and that there would be no spike in pricing related to a promotional period (although we were informed that there would be minor yearly adjustments to prices.)
Over the last year we have watched WOW juggle our plan around to the point that it no longer resembles the plan we originally purchased They originally bumped our internet data caps from 50/to 100/and we were alerted that this was just the new and the price would not increase At some point the data changed to 110/and during the times of these changes we have consistently watched our bill increase over the last year from the o

Back in November I told a customer service representative of WOW! cable that I wanted to downgrade my current package, they said okay and everything was well up to this pointThey never downgraded my package and the next month they billed me for the package that I didn't want and I told them about it and they didn't drop my bill down, nor would they let me make a smaller payment, nor did they let me downgrade my package until the bill was paid, and I kept telling them that I couldn't pay itBeing unable to pay the bill of $142.06, I didn'tA couple months later they sent a WOW technician out to my apartment named *** to collect the equipmentAbout a month passes and I receive a bill in the mail from WOW that claimed I owe $632.06, and the bill came to say that it was because I didn't return the equipment that I owedI called wow first time on this issue on May 25, and told them this storyI gave them the technicians name, phone number, the equipment models that she too

I recently switched phone and internet service to WOW! internet At the time of the sale, I was told phone service was $a month I asked the salesman point blank if that price included "everything; long distance local and all other costs" He assured me it did I had my own modem for internet but he told me we would add WOW!s to the service bill just in case mine didn't work and remove it if I didn't need their cable cable modem My cable modem worked; we did not use WOW!s
On my first bill I was nevertheless charged a $modem rental fee I immediately contacted the salesman, who was out of town but promised me he would check on it right away as soon as he got back Several days later, after not hearing from him, I contacted him again via email He finally got back to me and I was informed I was being charged a rental fee for a phone modem, a cost which the salesman admitted in the email, that he "forgot" to tell me about, even after I asked him point blank if the $

In October WOW came out and installed/serviced cable in my neighborhood, *** *** ** *** *** I do not have WOW, nor do I want it My neighbor, the head of the grounds committee in my neighborhood, witnessed them in my yard and I saw the flags and spray painting ahead of time as well They damaged my water pipe I had a flood in my front yard According to the emergency plumber I had to have come out on a Saturday night to fix it, "whoever did it," used a glue that most plumbers do not use, that supposedly can be used with wet pipes....it should not be used Hundred's of dollars later, it was fixed I have been calling, and calling and getting the run around for two months now I always am told I have to call the number and I am always put on hold to speak with supervisors, and then I am told I will receive a call back the next day....but do not
My first case number was I was told that "went to the wrong place." My second case number i