California Development & Funding Company

I sold my house in Augusta GA and moved to Pensacola FL I tried to forward my WOW internet service to FL and they did not offer services in Pensacola FL My wife took everything in to local office and cancelled the service The customer service lady told her because we were moving to a place they did not offer service that there would be no early termination fee Now, months later we receive a bill from WOW for because of the early termination they now have decided we owe fee

On April 27th I called to pay bill automated system stated to restore services pay $That is the amount I paidOn May 3rd I called because I was unable to order pay per viewI spoke with a representative who stated my services needed a restartThe restart didn't change anything so she said it was an outage and to try again laterShe NEVER mentioned once that my services were disconnectedOn May 4th I called because one of my channels wouldn't work I was told that my services were disconnected and that I would have to pay additional $to restore servicesI declined at the time ask for a corporate number they stated it was no corporate number and I would have to go to an office I called back to minutes later to pay the $and was told I would have to pay the $and take the equipment back to an office and get new equipment

I called Wow to cancel my service due to rate increases Wow then sent me to loyalty dept who then promised to lower my rate as long as I agreed to year in service I agreed to year contract and the next month my rate doubled when I called to inquire I was told they could not help me because the rate that was promised did not exsist and if I did not want my service interrupted, I would need to pay the doubled rate Wow tricked me into staying with their company and service They also provided me with case numbers to resolve the issues that are useless!

I have been a faithful customer for a few yearsEven though the rates increase yearly, I pay what is owed, on timeI can find a better deal with a different company for a lower price and a discount through the company I work for, but I have stayed with WOW because I don't like changeI have been pretty happy with them, until now
What I thought would be a simple request was basically told that the installation would be impossible because of different excusesThis is People put cable in different rooms all the timeWhen I spoke to the gentleman who was sent to our house, he first said that he couldn't put the cable in because it'd be a tripping hazardThen he said it would be a fire hazard, then he said it'd take him "all night"This is his job, to run cable for paying customers like myself
He finally just gave the cable cord to my husband and just left

I have called many times to get a updated detailed bill for all the performance issue I have had with the internet service and would like to see about canceling my service

I have disputed charges, they credited my account and I paid remaining balance in full and they still have submitted money owed to collections my credit reportI called to discuss the issue and was conveniently disconnected timesI then get told that the collections department has to update records before the issue can be resolvedI call the collections department and they tell me it's WOW that needs to update the issueI waited a month and now I have another amount added to my credit report along with the other amountI have reference numbers, case numbers and lots of names and even extensions but still have gotten nothingI am being told it can take 3-months for this to get resolvedUNEXCEPTABLE!

I recently moved and tried to transfer my WOW internet service to my new address I found out that it wasn't available in my new city and the WOW customer service representative said that the early termination fee would be waived because I did try to keep my service I spoke to WOW again a month later because they had not stopped my service yet - and they told me that I would be receiving a $credit to my account Neither of the representatives that I spoke with said anything about a cancellation fee Two months later I received a $bill for cancelling early even though I was told I would not be charged I talked to WOW customer service and they said that there is nothing they can do and don't know why I was told information

We recently moved into a new house, and I called WOW Cable to transfer services to our new address When I spoke to an agent on the phone she stated that they did not offer service at our new address and that we would need to cancel service instead of transferring it There was no mention of any fees or other penalties for having to cancel service because they did not service our new address Today, I received a statement from WOW Cable with a $Early Termination Fee When I called to see why I was getting charged a fee for cancelling service early as a result of them not offering service at our new address, all they would tell me is that it was a "valid charge" and that it was in the contract When I asked them to provide the signed contract so that I could review the language to determine for myself if it was "in the contract" the supervisor whom I was speaking to told me that I would need a subpoena for them to send me a copy of the contract When I asked to speak to the sup

On august 18th I cancelled my wow internet only serviceMy price increase from $dollars to $dollarsI had agreement with wow after numerous phone calls, to pay $total monthly for internet onlyWhen it increase I called wow and agent agreed to credit me $dollars to my accountMy next bill was for $Sixty seven (67) cent more than agreed....Already more crooked than usual....Wow cable keeps customers on hold/wait until my arm goes numb from holding the phone
I paid My bill on august 3, 2018, well before it was due, as I pay on line with my capitol one credit card as soon as I receive my electronic billI pay for service with wow before said service is render, I pay in advance for service, not after I get it as Wow agent on phone tried to tell me today 10-4-
After pay my bill that was cents higher than agreed on with wow agent, I found *** offered a $internet service that better fit my needsI cancelled Wow internet service on August 18,

Our family has maintained a subscription to WOW cable and internet for the last two plus years When we originally purchased this plan in we selected a contract with internet speeds of Mbs down and Mbs up as well as the Mid-level cable TV package When we purchased this plan we were paying approximately $a month and were told that this was not a promotional offer and that there would be no spike in pricing related to a promotional period (although we were informed that there would be minor yearly adjustments to prices.)
Over the last year we have watched WOW juggle our plan around to the point that it no longer resembles the plan we originally purchased They originally bumped our internet data caps from 50/to 100/and we were alerted that this was just the new and the price would not increase At some point the data changed to 110/and during the times of these changes we have consistently watched our bill increase over the last year from the o

Company charged a credit card that was removed from their websiteThey refused to charge the card I provided and instead shut off my service and charged $in feesI contacted billing and they acknowledged their mistake and said they would remove the fees and I just had to pay $which is the billAfter paying $they illegally charged the same card without my permission an additional $They have no record of a bill for $which is what they charged me

I was sold bundled services just before the new yearI was told that the promotional rate of $would be good for one year, at which time the rate would increase $5/yearIn my monthly statement, this is written as a $rate with a $discountIn my July statement, the rate upon which the promotional discount was given went up $So in WOW's frame of reference, I was still getting my $"discount," but my bill had increased well in advance of the one year promotional expirationI regard this as either a deceptive billing or selling practice The promotional rate is worthless if they can arbitrarily increase the price of the product at any time during the promotional periodFurther, they are still offering a promotional rate equal to the one I was offered, indicating that the price increase was not "for everyone" as their representative claimed on the phone when I called them
I was able to get a billing adjustment of $5/month on my bill that would be in effect for one year

Their equipment is crap! It keep going out, then I have to wait several days for a technician to show upIf it had only been once it would have been no big deal but this keeps happening

I reside in a HOA community with a no soliciting sign Flyers were placed on porches and doors A few neighbors complained and called HOA The next day, I noticed a car around corner behind a tree (car engine and lights were "on" in daylight hours) The person inside car was sitting there watching me arrive home I rechecked and the person and car was watching me, making me uncomfortable I went inside my home and rechecked and the person was still watching me and parked behind a tree It was intrusive and uncomfortable The person drove on my driveway without being invited and yelled out "I am not a criminal!" (twice) I did not know him and did not know what was going on I asked him who he was His behavior was odd He said he worked for WOW I nodded and replied, Okay, you must be John Hammer He rolled his eyes and said yes He asked how I knew that information I resplied "you left marketing information on my door and this is a No Soliciting HOA community I asked

I discontinued service in August prior to moving out of state When I turned in the modem, I was told that my credit balance would be sent to me I never received it, so I called and was told that it would take one month to six weeks It is now two months after the fact and I have yet to receive the refund, but I keep receiving invoices showing a credit balance of $ This is what is due me Email and letters have been ignored and I cannot get any satisfactory results from calling

Contracted internet for a total of $39.99/month for two yearsConstantly getting overchargedCall in every time I receive a bill to get it correctedProblem still persists

Horrible! I've had fraudulent like activity from their customer representatives, where they had made changes to our account without our knowledge and/or consent & was expected to pay for a technician to come to the house to troubleshootI have also had to file a police report due to theft of my prescription meds by a technician as wellTheir services are overly priced & work intermittently at best

Last billing statement from WOW $I spoke with an agent via phone who is to credit my account $70.99; but states there is a $install fee that is due
The $install fee was originally and always quoted as $And I was told ALL fees were waived if I cancelled my account within days Which I did

Service cancelled, equipment returned Still receiving charges and now collections Wait time on phone aprox 1/hour for a live person

I discontinued WOW service and paid my account in full This is proven by the June 2, bill that showed that the account was paid in full and that all equipment was returned to the local office (*** *** ** ** *** ** ***) In May 2017, the customer service representative told me that my account was paid in full and closed I told him at this time that all equipment was returned to the local office and he stated that there were no chargers for unreturned equipment remaining on my account However, there seems to be an issue with the accounting system at the local office On July 10, 2017, I received another bill from WOW for $ I contacted the customer service number again explaining to them that I paid my account in full in May I also stated that all boxes in our possession were returned in April Since the local office did not properly record or account for the returned equipment, they should waive any remaining fees We should not be charged for their