California Development & Funding Company

I have called WOW multiple times about an exposed internet wire that affects our internet speeds, and is constantly being chopped by city mowers or rained inside ofThe entire wire is exposedIt has been this way for over a year with temporary fixes each timeNearly the entire road has called and made a complaint of this issueWe’ve all been put through multiple calls, multiple unnecessary troubleshooting, constant outages, constant slower speeds or none at all after it rainsyet nobody has come to put a shovel in the ground to fix a very simple issueI have complied on all troubleshooting, replacing my equipment, just unnecessary inconvenience issues dragged on for yearsI don’t pay the for the faster internet speeds just to receive crappy customer service that does not listen when I tell them the issue is the wire to our road has been cut so many times and fixed with temporary fixesI can count personal friends who are neighbors that I am positive have all made this same

I am aware that I owe a billHowever, I would like to bring to light the bad business practices of this companyOnly ONE customer service rep that I dealt with during my entire time dealing with this company had actual customer service experience and was niceI also had problems with the box and my husband called and informed them that we would not pay anything until the problem was fixedNo one came and the service was disconnectedThat caused the bill to become what it wasThe only time someone came out was to pick the box up after service was disconnectedI haven't had service with this company in over months and I am still getting bills every month with a $fee added and accumulatingIf I no longer have service with them, why are they still able to charge me $every month for nothing?

I have had WOW services ever since they moved into our area Periodically, they change our rates, usually to a much higher price, and then I am forced into having to call them (a form of harassment), to get my bills back down to where they should beMy bills were a little over a hundred dollars until January of this year when they took my bill up $more dollarsI balked at that increase and almost dropped them then, but reluctantly kept them because of lack of cable competition in my areaBecause I felt I could not trust WOW and their practices, I began preparing to leave WOW by buying a digital antenna and my own modemBy July of this year, I started to get billed for around $That's about a 80% increase from what I had been getting billed for up through the end of That was it I called them several times to get the issues with my bills resolved with them, and I kept getting the run around and an offer that would only take me down to around $a monthThat was una

Cable internet service purchased from WOW - for the last few weeks constant problems with the internet during evening hours - every couple days we loose internet for couple of hours during evening hours between PM - PM
Technicians coming regularly to fix the problems - and problem returns
This situation is not acceptable - interraptions are too frequent and too regularI need your help to have WOW to solve this The service that was promised is not delivered
Please , help

On August 21st I attempted to make a payment to WOW in the amount of $That was my past due amount, that is three amount I authorized from my cardThey took a payment in the amount of The additional amount is for a bill that is not due until the 15th of SeptemberI have not even had service with them for two months yetIts been daysWhen I contacted them, they outright refused to refund my money, and said that it was company policyThey refused to transfer me to a manager and refused to porticos me with a corporate number

This is a long story, and I apologize, but I copied this word for word via text messagesThe typos and crappy grammar are from the WOW sales person who deceived me
Towards the end of May I reached out to WOW to learn about their 500mbps Internet I told the guy I spoke with that I needed a few days to considerTwo days later as I'm mowing my grass a WOW salesperson named *** is walking to my front door I stop him, we talk, and he tells me I can get the 500mbps internet and still have the Ultra DVR system they offer
SOLDI signed up
A few days later the installers come out The very first thing I do is verify that this guy was correct They tell me that he was incorrect and that the legacy DVR system has to be used with the 500mbps Internet
I tell them to not even bother installing and that I'd like to cancel my installationEverything goes well
Later on in the day I receive a text message saying "Hey Dustin this is *** supervisor I am so sorry for

I had WOW internet, cable and phone for a few yearsIn October, the wifi was not working and the phone did not work over a weekI was out of town the first week in October, so it was frustrating not to have it workingI called Customer Service different times and sent emails from the libraryThe male I spoke with did not seem concernedI tried to get helpThis was the first time I had a problem with CSI switched to CharterBig mistakeToday I was connected to WOW againThe guys who came out, Justin and David, were excellentThey finished in less than an hour, were very professional, connected my lap top to the internet, rolled up Charter equipment, and helped my grandson connect his gameThey were very niceGreat service!!! I could not find a way to do a review for them with WOW way

Absolutely unacceptable productCannot count on them to deliver a service they sellHave had to call and complain of cable outtake 10x since receiving 12/29/Only cable service offered in Albion MichiganThey should be ashamed

I"ve had several issues with the cable service rendered by WOW Over the past several months, they had to come to my property to resolve issues with the cable boxes in my bedroom and livingroom, along with the master box Either the box is not sending the signal or the cable box has to be reset The past two (2) weeks, the menu would show tv program that has past and it would take several resets for it to update In some cases, I could select "grid" and that would show the updated programming, now that doesn't work Another example, daylight savings moved the time up an hour on March 12th, it took three (3) days for the box to update to the appropriate hour, the resets did not work
Wow has offered to send a repair man out, however, none can get here within the next week during a time that works with my work schedule And since, I've worked around in the past to be here for the repair man, I do not believe I should do this again for the box not work again

My bill is due at the end of every monthI have never fell behind with WOW before and have always paid on time through online paymentsI have a pattern set as I viewed my account of when I payI was not enrolled with automatic payments with them Well this one time I did fall behindMy bill was due by March 29, $I got a notice from my bank that my account was in the negativeI checked it to see what was wrongWOw internet service had went into my account and wiped out my moneyThey took $from my spend account causing the bank to pull money from my other accounts to fix what they had doneI was furiousI had not gave the the permission to do this even if I was lateWow took TWO MONTHS PAYMENT, A PAYMENT THAT WAS NOT EVEN DUE YET, THEY TOOK, AND THEY GAVE ME A LATE CHARGE OF THEY SAIDI called them to see why this happenThe call went over seas to a customer service person for WoWThe Customer service person told me that I had enrolled in automati

Spoke to C/S at the beginning of June to cancel service because I movedWhere I moved to, already has WOW internet, therefore plan needed to be cancelled, not transferred (since I already had same coverage at new dwelling, under spouse's name)WOW said they would need to charge an early termination fee, even though we have service at the other home, just not in my nameWOW stated I started a contract the month before I cancelled service(My rate went down from $to $($for two months), I offered to pay the extra $and not be in a contractAfter speaking to more than one person they ended up saying that I would only owe $I confirmed (and know that I was recorded), asking that after our phone call, all I would owe is $2, they said yesI made a $payment on 7/and thought that was the end of itWOW also charged me $on 6/On July 11th, they sent out a bill, claiming an early termination fee of $When I was on the phone with them in June, I confirmed that I w

My family was a WOW customer in *** *** for all of 2016, and we loved the service and the pricingWhen we relocated to the greater *** *** area, we were unable to get WOW internet, and were forced to use an alternate provider
When we received the January service invoice during the month of December 2016, I wrote “CANCEL” on the invoice and returned it to WOW
I also returned one of the many phone calls from WOW in January, where the agent confirmed having received our cancellation notice, but refused to cancel our serviceSince then, I have continued to receive phone calls and invoices from WOW for service that has not been in use for months
This is truly unfortunate as we were big supporters of WOW until this happened, and encouraged our friends and neighbors to try WOWNo longer
It would have been better if WOW had simply cancelled our service as directedThe business practices that we experienced following our cancellation are simply not acceptable

I contimue getting automated calls about shutoff service that will take place on the 22nd of March, Everytime I get the 'same person' (probably the only person), to take my call she gets all the information from me (seems to have no problem with that part), then I tell her what the problem is, and I never finish because when I start talking all of a sudden she can't hear me My frustration is over the top right now The check was mailed in last week on Thursday THATS all I want to say to her She keep saying "...can you hear me?" I hear her just fine, she hears me until I start to say I mailed...........the she starts with this repeated ,"I can't hear you"

Since service started in with WOW, I have had sporadic service issues with Wow cable & TV (3) technicians came at different times to replace set boxes with the third visit by a master tech to found that the service had been hooked up incorrectly by the techs
I was told at each visit I was not to be charged for the corrections but yet was charged $anyway I called the "customer service" in both Nicaragua & Colorado Springs, but was told there was no way they could refund my money or give me credit for the mishookups that I've been experiencing since I started business with WOW

In October WOW came out and installed/serviced cable in my neighborhood, *** *** ** *** *** I do not have WOW, nor do I want it My neighbor, the head of the grounds committee in my neighborhood, witnessed them in my yard and I saw the flags and spray painting ahead of time as well They damaged my water pipe I had a flood in my front yard According to the emergency plumber I had to have come out on a Saturday night to fix it, "whoever did it," used a glue that most plumbers do not use, that supposedly can be used with wet pipes....it should not be used Hundred's of dollars later, it was fixed I have been calling, and calling and getting the run around for two months now I always am told I have to call the number and I am always put on hold to speak with supervisors, and then I am told I will receive a call back the next day....but do not
My first case number was I was told that "went to the wrong place." My second case number i

I signed a three year business bundle with Knology, now WOW! and the contracted amount was never honored by WOW! I overpaid about $1,over that time period and tried through them to get it corrected Calls were never returned and when I finally got someone they told me they didn't have to honor the contract, but I did After going through multiple sources to address this, I was contacted by phone, that is on a Saturday when the office is closed or on weekdays at 8:00pm, after hours This was their "attempt " to contact me When they called during business hours, return calls reached a recording I received a letter from Ashley Smith stating I only had a day window to address the overcharges For those considering WOW!, read the computer accessed contract and "buyer beware"

This is THE WORST service provider of any type I have ever had experience with after living in many states and locationsDo your research before selecting this companyI have had years of trouble with them as have many of my neighborsI contacted on my street today to verify my problems were external to my homeThey all have had a service tech visit in the past days with nothing but a B.Sanswer and NO resultsRUN! RUN! RUN!
Unfortunately, there is no other cable/internet provider I can chooseAfter many calls, they will not connect me with a managerThey only connect me to a technical rep

Back in November I told a customer service representative of WOW! cable that I wanted to downgrade my current package, they said okay and everything was well up to this pointThey never downgraded my package and the next month they billed me for the package that I didn't want and I told them about it and they didn't drop my bill down, nor would they let me make a smaller payment, nor did they let me downgrade my package until the bill was paid, and I kept telling them that I couldn't pay itBeing unable to pay the bill of $142.06, I didn'tA couple months later they sent a WOW technician out to my apartment named *** to collect the equipmentAbout a month passes and I receive a bill in the mail from WOW that claimed I owe $632.06, and the bill came to say that it was because I didn't return the equipment that I owedI called wow first time on this issue on May 25, and told them this storyI gave them the technicians name, phone number, the equipment models that she too

So my complaint with WOW way internet service starts with the fact that I have been a loyal customer for many years I prepay my bill for years in advance Until recently they were billing me $200/month for 300mpbs internet only access which I prepaid with a $credit balance They then sent me an email that 600mbps at $94/month When I asked to have that price honored they said NO Only new customers get that price? The best they can do for me is $125/month Now it would seem a bit absurd but I can disconnect, and reconnect as a different named customer and they will honor that price but I ask you this, why send this email to existing customers only to aggravate them? They I sent them a message on Twitter and their customers service rep asked me so do I want the lower price? I though you got to be kidding me, right? NO he was serious So their CEO Steve Cochran talks about that they value their customers https://youtu.be/G5qqCZ9xa-8?t=28s but I would beg to differ After getting hung up on when I asked to talk to a manager about their pricing, and after repeated calls they said they can drop $for guaranteed service per month but they cant go below $120/mo for the same service they offer new customers? Really upsetting Who built their business if not loyal customers like me? Why would you send me an email only to not honor it? Seems like these people have their head in the sand and one hand does not know what the other is doingTheir CEO Steve should know about this and they should honor what they market to everyone, especially those who helped them get to where they are today This is why I am writing to you because they should honor their own marketing and email campaigns for all customers, that is unless what they do is a scam, for first getting you in the door, and then sticking it to you with price increases as you remain a customer

I recently switched phone and internet service to WOW! internet At the time of the sale, I was told phone service was $a month I asked the salesman point blank if that price included "everything; long distance local and all other costs" He assured me it did I had my own modem for internet but he told me we would add WOW!s to the service bill just in case mine didn't work and remove it if I didn't need their cable cable modem My cable modem worked; we did not use WOW!s
On my first bill I was nevertheless charged a $modem rental fee I immediately contacted the salesman, who was out of town but promised me he would check on it right away as soon as he got back Several days later, after not hearing from him, I contacted him again via email He finally got back to me and I was informed I was being charged a rental fee for a phone modem, a cost which the salesman admitted in the email, that he "forgot" to tell me about, even after I asked him point blank if the $