California Development & Funding Company

I have called WOW multiple times about an exposed internet wire that affects our internet speeds, and is constantly being chopped by city mowers or rained inside ofThe entire wire is exposedIt has been this way for over a year with temporary fixes each timeNearly the entire road has called and made a complaint of this issueWe’ve all been put through multiple calls, multiple unnecessary troubleshooting, constant outages, constant slower speeds or none at all after it rainsyet nobody has come to put a shovel in the ground to fix a very simple issueI have complied on all troubleshooting, replacing my equipment, just unnecessary inconvenience issues dragged on for yearsI don’t pay the for the faster internet speeds just to receive crappy customer service that does not listen when I tell them the issue is the wire to our road has been cut so many times and fixed with temporary fixesI can count personal friends who are neighbors that I am positive have all made this same

I have been calling since January of due to a bill that I had receivedI moved in July of and shut off my service through the automated system, it was never shut off and I stopped receiving bills May of I had forwarded my address and never received a billWhen I called I was told that there wasn't anything the representative told me they couldn't do anything besides submit a claim for someone else to look at and they would call me back within 5-business daysI never received a call backDecember 31st of my boyfriend returned the equipment to the local office in EvansvilleHe was never given a receipt and we never got a call that we had anything outstandingIn May of I was told that in March we had a bill from equipment that wasn't returnedWhen I went into my local office I spoke to ***, she told me that she was "99% sure the equipment was in the trunk of my boyfriends car"I told her I would check and call in againJanuary through May I had call

My cable, phone, and internet all went out for hours When I called from my, by the minute cell phone, the recording said, "The next available representative will assist you." After minutes, I came to a part in the recording that said , the wait time for me is minutes Being that I didnt have minutes left on my phone, I hung up I went to the store and got hours for my phone, which was $ When I came back, I called again This time the recording only said, "The next available representative will assist you." There was no msg about wait time I thought I would be, the next person that would get, "The next available representative will assist you." My total wait time was almost an hour I complained to a rep, that my service had been out for more than hoursbut the rep had no idea what the problem was That person was not helpful at all I asked to speak to a supervisor, and was told that I would be connected immediately That was another lie Whe

, wow will not release my number so I can Port it to *** even I left a while phone service on for additional two weeks *** report so they can't Port the number because while isn't releasing it cancel my service with Wow and this is how they treat a 20-year customer

I contracted internet/cable for a fixed price $117/month for a year WOW increased the price during the year and claimed they told me they could, they did not On 7/31/18, the day before my year contract ended, I brought back all my equipment and closed my account in person at their madison heights, MI location I received a receipt confirming same I now have received a "past due" bill which includes more than a month of billing services past my termination date WOW refuses to resolve this bill and leaves me on hold I have wasted countless minutes on hold to resolve their error

Advertisment from WOW cable said there is a money back gaurantee WOW cable will not honor that gaurantee and sent me a bill even though I cancelled at 28-days day money back guarantee not honored even though the company advertised itService was cancelled after days
I received an advertisment from WOW claiming that they offer a 30-day money-back guaranteeInternet and phone service was installed on May 13,After not receiving the advertised Internet speed and phone cutting off several times I decided I would pay the extra money with Comcast and have the service that I am paying forService with WOW was cancelled on June 8, and equipment was returned to WOW location in Lincoln Park MI on June 10,I received a bill dated June 15,stating that I owe $I called customer service on June 21,which is the same day I received the letter and they told me that I could not get the amount taken off because I did not "ask" for it even though that is not i

I was sold phone and internet service for our company *** *** *** in October of
at that time the sales person *** *** told me we were
able to suspend the service for a period of months at a time as we
traveled to *** for the winter, she also confirmed this with her BSA
who I assumed to be a manager so I signed the contract and *** ***
the scheduler from *** Inalso confirmed this and scheduled the
install which happened in November a week before we left,
Then I called to have the service suspended and was told I was not eligible
to suspend the program had been discontinued
I call *** and *** who passed it back and forth for a couple weeks
and then was told that it just wasn't possible sorry
So I tried to discontinue some of the service so the bill wouldn't be
so large and was told if I did that I would have to sign a year longer
contract
I have several emails where *** and *** both say to me it could
be done I would

Since I moved to this address on February, I am experiencing intermittent freeze and pixelation in the reception of channelsIt is quite infuriating when I am watching tvAnd now to make matters even worth I am experiencing interruption in the signal I have made many complaints and Wow have sent technicians over and also, I have talked to the manager *** twice about the problem, and nothing has being resolvedPlease help me

I have requested to have service out of my name on january 13thA relative im not close with told me she called to put service in her nameBut instead of them putting services in her nameThey re opened the account dropped off boxes and im still being charged for services

I wish Knology was still hereI followed the rules and brought in Digital adapters, which didn't workI called in and THEY scheduled a service call on a SundaySunday wasn't a good day so they put me on a "priority list"No word, Saturday, March the 5th, my daughter stopped by and called me, Dad, you have a card on the door from WOWI had no clue they were coming by nor did they call meI told the i*** on the phone I wouldn't be home but gave him my cell numberNo callsI called Saturday asking what was upNow, I have an emergency service call but it is scheduled for Tuesday morningThey can't give a timeA minute warning is the best they can doWell, I have my own service business and told them I can't afford to wait at homeIf I did this to one of my customers? I would be fired

I was charged a $termination fee when I had to discontinue service because I moved out of stateIt is perfectly legitimate to have a termination fee as part of an agreement if you continue to reside in the residence in which you obtained serviceHowever, my family and I moved over miles away for employmentThere was no allowance by this company for termination in the event of a moveWOW does not provide services in my new location of Niles, MichiganHaving a termination fee without any allowance whatsoever for a move out of the service area is a very poor business practice

I have not ordered any services or products from WOW*INTERNETCABLEPHONE
I have not signed any contract to do business with WOW*INTERNETCABLEPHONE
The following charge appeared on my *** *** *** checking account statement: 09/20/WOW*INTERNETCABLEPHONE ###-###-#### -
My checking account has been charged without my consent for WOW*INTERNETCABLEPHONE services and/or products

I was lured into a contract that was quoted at $a month taxes and fees included My bills show that I am being charged way over that amount I am also being charged late fees even though I have auto payment enrolledother than being scammed I dont know how that could possibly happen

I am a WOW customer I purchased their 100mbps plan for $ They guaranteed that I would receive 100mbps Unfortunately for me, I have not received anything near what was advertised or promised I called on several occasions to inform WOW not my services are nothing near 100mbps, but I would be satisfied with at least half Each month they collect my payment but are yet to provide the services I am being charged for This has become a problem and is causing me unnecessary stress
I am upset because all I want to receive the services that I am paying for Each time I call to inform WOW that the service is horrible, I get this response, "I can't see anything wrong, there is nothing showing on my screen of an outage in your are; everything is fine." I began taking speed test to support my claim Soon after, they sent a technician out As expected, the problem is your modem, he said I told him this is one of your company's recommended modem He recommended that I get

I agreed to get WOW cable based on the channels they offered, but now they have discontinued the only Alabama new station *** in Montgomery and said that the Georgia station was the same, it isn't I have to change cable companies now because they won't let me out of the so called contract I have contacted executives with no compensation We have watched Alabama news for years at and pm We signed up the cable based on the listing of channels including *** in Montgomery Now they have discontinued that and I should not be liable since they are not fulfilling what was promised
thanks

This company's customer service is horribleWe are constantly having issues with either our phone, internet or cableI have lost patience after scheduling an appointment to which no one showed or called to say they were not showingThis was after I had to take off work because they would not work with us on a convenient time for usThere is no excuse for standing someone up for a scheduled appointmentOur cable has been acting up for weeks and all we were offered was a $credit for the missed service callAt the beginning of the year, we scheduled an appointmentThey showed up a the wrong time and we weren't home and they charged $It's time for Madison, Alabama to offer more optionsThis company is a JOKE!

WOW cable service offered a two year contract for dollars a month with a contract for a yearI presently have their
service and it cost almost times that amountI decided to apply for the service and they refused to allow me to have the serviceThey stated that it was only for new customersThis was not listed in the advertisement nor in the fine print on the web site

Our "agreement" will be up with WOW May We are moving to our new home in less than miles from our current addressI called to tranfer services to our new homePer the Rep and management, they will still charge an EFT of $per month still left in agreement eventhough they DO NOT offer services in the area I am moving to nor will they have it in that areaOther local companies if not offered services to a new location then the contract is terminated and EFTs are waivedI dont think this is right at all since services are not offeredIt's one thing if I were switching to another provider or canceling the agreement if I didnt it want it but to not offer services and still charge me is not right at all! I went to the local store and they were no help with the issue and states it's a corporate matterNo one can give me a corporate phone numberWhen googling all you get is an address, no phone number(except for their customer service line)Isn't it illegal to take money f

I made a partial payment on my billIt left a past due amount of $I found out my service was interrupted without notificationI knew I couldn't make a payment until days later so thought ok well I did have a forward balance so that's fine but still no email or notification of itFunny that I keep getting survey emails but none about the suspendWhen I tried to log online to make the full payment I got a notice saying my account was permanently disconnectedMy past due was $and at this point my service was suspended for daysI thought this was absolutely absurd so I called customer service wondering how in the world it escalated so severelyThe rep said that she would waive $but when I asked her if this was a practice to permanently disconnect over $she couldn't answerI asked to speak to a manager and the manager kept saying that my complaint is against the company not her and her rep and that she knows to pay her bill on timeI told her my problem was

I signed up for a year plan with Wow! My bill was supposed to stay the same for years, I have the documentation that states this From March to April of my bill was raised $ I contacted Wow! and they will not agree to change my monthly bill to the agreed upon price when I signed up