California Development & Funding Company

I originally requested to transfer service due to a moveUpon appointment, the technican indicated he would have to place a service verification request and I would have the results by the following Monday (11/21)I called back Monday and there were no resultsI called back the following Tuesday (11/23) and the opertor indicated she didn't see the request and would enter a new oneOn Wednesday (11/23) I received an automated voicemail indicating WOW could not service my address at this timeI work from home and was without internet service for business days at this point
I called twice the following week (week of 11/28) and twice the next week (week of 12/5) to follow-up, each time being told that they could not close the account because there was an open order to transfer serviceThey also were unable to close the orderI was repeatedly promised a call back with resolution and never heard from anyone

I wish Knology was still hereI followed the rules and brought in Digital adapters, which didn't workI called in and THEY scheduled a service call on a SundaySunday wasn't a good day so they put me on a "priority list"No word, Saturday, March the 5th, my daughter stopped by and called me, Dad, you have a card on the door from WOWI had no clue they were coming by nor did they call meI told the i*** on the phone I wouldn't be home but gave him my cell numberNo callsI called Saturday asking what was upNow, I have an emergency service call but it is scheduled for Tuesday morningThey can't give a timeA minute warning is the best they can doWell, I have my own service business and told them I can't afford to wait at homeIf I did this to one of my customers? I would be fired

Wow has failed to correct an issue with our internet being slower than what we contractually agreed to, 300MbpsThat being said, we were offered this speed as a potential fix to constantly being too slow(as compared to agreement) and specifically due to the internet "dropping out" mid dayMy wife works from home and this directly impacts here jobWe made several calls where we were told that we needed a rest and hadn't had one, the resets were done and the problem persistsThey told us each time the "may need to replace the router, but they'd try this firstThey sent a tech to the house who said now we were getting "too much internet" and that was slowing us down and he was going to have maintenance come cut it back, he then told me "maintenance doesn't really talk to customers, it's not their thing"The problem persistedWe called again on 4/to explain we were still having issues and we 'were offered a $credit on our $billWhile the internet terms of service state the

These guys are con artists! They removed my auto pay and tried to charge me late feesThey tried to change my monthly fee which I entered into a year contract and then to top it off, they charge me for some sort of cable "magazine" and I don't even have cable!!!!

, wow will not release my number so I can Port it to *** even I left a while phone service on for additional two weeks *** report so they can't Port the number because while isn't releasing it cancel my service with Wow and this is how they treat a 20-year customer

I got WOW Cable as my TV & Internet providerI had to pay an installation fee for them to install my new servicesThe installer spent over hours installing because he could not get the TV or internet to work properlyHe did finally get things to work, however, for the next months I had constant issuesWhile watching TV, the picture would freeze & the cable box had to be reset; the internet would loose connection & the modem had to be resetThis would happen several times every day and I could not use these productsWhen I called WOW Cable to complain, hey would remote in & tell me there were no issuesThey offered to send a technician to my home to repair it for a feeI refused to pay a fee for them to repair their non working products & after multiple unsuccessful attempts to resolve the issues with WOW Cable, I canceled my serviceThey charged me an early termination fee which after multiple phone conversations with WOW Cable was supposed to be remove

Since I moved to this address on February, I am experiencing intermittent freeze and pixelation in the reception of channelsIt is quite infuriating when I am watching tvAnd now to make matters even worth I am experiencing interruption in the signal I have made many complaints and Wow have sent technicians over and also, I have talked to the manager *** twice about the problem, and nothing has being resolvedPlease help me

I contracted internet/cable for a fixed price $117/month for a year WOW increased the price during the year and claimed they told me they could, they did not On 7/31/18, the day before my year contract ended, I brought back all my equipment and closed my account in person at their madison heights, MI location I received a receipt confirming same I now have received a "past due" bill which includes more than a month of billing services past my termination date WOW refuses to resolve this bill and leaves me on hold I have wasted countless minutes on hold to resolve their error

I was sold phone and internet service for our company *** *** *** in October of
at that time the sales person *** *** told me we were
able to suspend the service for a period of months at a time as we
traveled to *** for the winter, she also confirmed this with her BSA
who I assumed to be a manager so I signed the contract and *** ***
the scheduler from *** Inalso confirmed this and scheduled the
install which happened in November a week before we left,
Then I called to have the service suspended and was told I was not eligible
to suspend the program had been discontinued
I call *** and *** who passed it back and forth for a couple weeks
and then was told that it just wasn't possible sorry
So I tried to discontinue some of the service so the bill wouldn't be
so large and was told if I did that I would have to sign a year longer
contract
I have several emails where *** and *** both say to me it could
be done I would

I have been calling since January of due to a bill that I had receivedI moved in July of and shut off my service through the automated system, it was never shut off and I stopped receiving bills May of I had forwarded my address and never received a billWhen I called I was told that there wasn't anything the representative told me they couldn't do anything besides submit a claim for someone else to look at and they would call me back within 5-business daysI never received a call backDecember 31st of my boyfriend returned the equipment to the local office in EvansvilleHe was never given a receipt and we never got a call that we had anything outstandingIn May of I was told that in March we had a bill from equipment that wasn't returnedWhen I went into my local office I spoke to ***, she told me that she was "99% sure the equipment was in the trunk of my boyfriends car"I told her I would check and call in againJanuary through May I had call

I made a partial payment on my billIt left a past due amount of $I found out my service was interrupted without notificationI knew I couldn't make a payment until days later so thought ok well I did have a forward balance so that's fine but still no email or notification of itFunny that I keep getting survey emails but none about the suspendWhen I tried to log online to make the full payment I got a notice saying my account was permanently disconnectedMy past due was $and at this point my service was suspended for daysI thought this was absolutely absurd so I called customer service wondering how in the world it escalated so severelyThe rep said that she would waive $but when I asked her if this was a practice to permanently disconnect over $she couldn't answerI asked to speak to a manager and the manager kept saying that my complaint is against the company not her and her rep and that she knows to pay her bill on timeI told her my problem was

I switched from Brighthouse to WOW in March since WOW offered a similar bundle at a much lower price BrightHouse monthly billing was approaching $for Cable, Internet and home telephone service WOW offered a similar package for $and I agreed to pay an additional $for unlimited long distanceI was told my quote - including taxes and fees would be approximately $ My first bill from WOW for March included partial month fees and I paid $ April bill was $ I called to complain and was told that my bill should be $and that is what I paid I asked for a corrected bill and was denied It is now May and the bill is once again $ After speaking with customer service, WOW has refused to honor their original quote of $and refuses to correct the bill They claim that WOW never quotes with taxes and fees and they need to review thier records They have already credited the current bill with $but have not adju

Advertisment from WOW cable said there is a money back gaurantee WOW cable will not honor that gaurantee and sent me a bill even though I cancelled at 28-days day money back guarantee not honored even though the company advertised itService was cancelled after days
I received an advertisment from WOW claiming that they offer a 30-day money-back guaranteeInternet and phone service was installed on May 13,After not receiving the advertised Internet speed and phone cutting off several times I decided I would pay the extra money with Comcast and have the service that I am paying forService with WOW was cancelled on June 8, and equipment was returned to WOW location in Lincoln Park MI on June 10,I received a bill dated June 15,stating that I owe $I called customer service on June 21,which is the same day I received the letter and they told me that I could not get the amount taken off because I did not "ask" for it even though that is not i

I rendered payment to WOW for services due, and they are refusing to acknowledge that payment, despite the fact that I provided a proof of payment from my banking institution

My cable, phone, and internet all went out for hours When I called from my, by the minute cell phone, the recording said, "The next available representative will assist you." After minutes, I came to a part in the recording that said , the wait time for me is minutes Being that I didnt have minutes left on my phone, I hung up I went to the store and got hours for my phone, which was $ When I came back, I called again This time the recording only said, "The next available representative will assist you." There was no msg about wait time I thought I would be, the next person that would get, "The next available representative will assist you." My total wait time was almost an hour I complained to a rep, that my service had been out for more than hoursbut the rep had no idea what the problem was That person was not helpful at all I asked to speak to a supervisor, and was told that I would be connected immediately That was another lie Whe

I have been a customer of WOW since approximately August of During this time they have provided fairly consistent with minimal interruptions to my service I recently renewed my contract and was expecting to have service provided by WOW for the next months
However, a personal situation happened and I found myself moving to a new home that WOW does not serviceI asked them to provide service to my region, and received no responseI asked about canceling my service because WOW would not provide service to my new locationI was informed it will cost me dollars to do so, because I was breaking the contract
This is an unreasonable practiceIf you as a service provider are unable or unwilling to provide a service to an area then it should not be on your customer to pay a cancellation

I arrived home from work around 3:p.m I notice that the contractors for WOW were planting a line and had dug up an area at the end of the driveway I then noticed that the water hose had been pulled to the end of the driveway and the water had been used I am not sure how much or how long they have been using it Around 3:a black male knocked on the door and asked to use the water to wash himself off Another black male was already at the water faucet getting ready to turn it on I told him that someone had already been using my water He stated, that they only pulled the water hose out to the end of the walk way I told him it was evident by the water around the walk way that it had been used I told him he could not use my water

HORRIFIC EXPERIENCE WITH WOWI went online October 5th and signed up for new internet serviceI received an email confirmation saying Welcome to Wow, my appointment date and time, and an order confirmation numberThey didn't show upI called to find out whyI was on with a rep for about minutes before she told me she needed to get me to someone elseThis is where it really went southI was connected to Jeremiah, ID #***He started asking me my name, phone number, address, etcI can't believe I'm starting completely over! He then tells me this long story about Wow's internal process when an online order is placedI had to ask him to take a breath so I could speakWhile doing so, he cut me off several timesHe then insists I never placed an orderI explained I have the email confirmation up at this very moment and he continues to tell me I never placed an orderI asked for a supervisor and he tells me I wouldn't be able to speak to one but he can get my order placedI took his info and hung upI called back to get a number or email address for corporateThe lady insisted she needed my name, address and phone number first although I am not in their systemShe finally gave me a number, ###-###-####By the sound of the options, it seems this was for their internal help deskNonetheless, I waited on hold for minutes until I finally hung upI called back to my current service provider and negotiated a new promotion to stay with themI will never attempt Wow again!

I signed up for a year plan with Wow! My bill was supposed to stay the same for years, I have the documentation that states this From March to April of my bill was raised $ I contacted Wow! and they will not agree to change my monthly bill to the agreed upon price when I signed up

My cable television has not been working for two days! Called to troubleshoot and tech could not figure out what was wrong I was told that no one could come out to check my system until Monday I called on Friday! Tried to call again the next day, Saturday, and was told no one can help me and to call back in hours I asked the tech if he was serious and he literally said to call back for help
*I am paying for HD boxes and digital non HD along with Internet and Phone This is a major problem since no one can help me until Monday?!
I was on the phone with a tech for over an hour trying to troubleshoot last night because I am having friends over today to watch College Football but can no longer do so due to this issue Many people have to cancel plans